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Summary of reviewsDisney Hotel New York - The Art of Marvel is widely praised for its exceptional location, placing it as a prime choice for visitors to Disneyland Paris. The hotel's proximity to both Disneyland parks and Disney Village is highly convenient, offering stunning views and easy access to transportation.
The breakfast experience earns positive feedback for its variety and quality with many appreciating the extensive sweet and savory options and excellent service, including special dietary accommodations. However, the high cost, around 28 euros per person, is a frequent critique, leading some guests to seek more economical alternatives nearby.
Dinner reviews are mixed but highlight the beautiful ambiance of the Manhattan Restaurant and the family-friendly Downtown Restaurant. Although service and food quality receive praise when they meet expectations, high prices and food inconsistency are notable drawbacks, along with difficulty in securing reservations.
The Marvel-themed rooms are a delightful aspect, commended for their modern design, cleanliness and comfort. The unique décor, high-tech features and proximity to Disneyland enrich the guest experience, though some reviewers mention room size and maintenance issues.
Cleanliness stands out as a significant strength with the hotel maintaining immaculate premises and beautifully decorated rooms. Occasionally, lapses in cleaning standards are reported but generally do not overshadow the positive feedback on hygiene and modern aesthetics.
The friendly and attentive staff significantly enhance the stay, creating a welcoming environment. The team’s professionalism, responsiveness and the magical touch provided by their attitude are frequently praised, despite a few isolated cases of unhelpful service.
Wi-Fi receives mixed reviews with some guests noting efficient and fast service, while others face connectivity issues that affect their stay. The gym and pool are well-received, offering modern equipment and pleasant ambiance, though the pool can sometimes be crowded or too cold for some guests.
Parking options elicit varying opinions with many guests finding it convenient and easily accessible, whereas others face difficulties in finding available spots.
Families find the hotel particularly accommodating with features like a kids club, family rooms and Marvel-themed activities. These aspects, along with the staff’s dedication, enhance the overall family-friendly appeal of the hotel.
Disney Hotel New York - The Art of Marvel impresses most guests with its unbeatable location, stylish rooms, cleanliness, friendly staff and family-oriented services. These positive attributes make it a top choice for a memorable stay near Disneyland Paris, although there are areas for improvement in dining, Wi-Fi and maintenance. Show more
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Categories
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Superior RoomThese air-conditioned rooms feature a flat-screen TV with international and Disney channels. They also have a private bathroom with a bath or a shower, free toiletries and a hairdryer.
Superior Room with TerraceThis quadruple room has a cable TV and a seating area.
Superior Room Garden ViewThis quadruple room features a soundproofing and a seating area.
Empire RoomThis quadruple room has a bathrobe, sofa and flat-screen TV.
These rooms are located on upper floors of the main building and include: Valet Parking - Private check-in - Luggage service – A coffee machine, as well as unlimited capsules from the reception - Access to the Empire State Club Lounge for breakfast, snacks, and drinks - An iron and ironing board - Bathrobes
Empire room - lake viewThis quadruple room features a sofa, view and seating area.
These rooms are located on upper floors of the main building and include: Valet Parking - Private check-in - Luggage service – A coffee machine, as well as unlimited capsules from the reception - Access to the Empire State Club Lounge for breakfast, snacks, and drinks - An iron and ironing board - Bathrobes
Guest Reviews
8.5
Very Good
Location
Disney Hotel New York - The Art of Marvel garners high praise for its exceptional location, positioning it as a prime choice for visitors to Disneyland Paris. This modern, well-kept hotel is ideally situated just minutes from both Disneyland parks and Disney Village, often noted as being a convenient 5 to 10-minute walk. This proximity makes it easy for guests to access the attractions, further enhanced by the hotel's stunning views of the lake and nearby park. Guests also appreciate the hotel's convenient access to transportation, including the train station.
Not only is the location advantageous, but the facilities and amenities are also highly regarded. The hotel features spacious and comfortable rooms adorned with Marvel-themed décor, catering to both adults and children. Visitors have highlighted the excellent quality of service, noting the friendly and helpful staff who contribute to a seamless and enjoyable stay.
In summary, Disney Hotel New York - The Art of Marvel is a top-notch accommodation for anyone planning to visit Disneyland Paris, offering an unbeatable location, modern amenities and exceptional service.
Breakfast
At Disney Hotel New York - The Art of Marvel, the breakfast experience has garnered a spectrum of reviews from guests. Many found the breakfast to be outstanding, noting its great variety with both sweet and savory options and a wide choice of high-quality products. The buffet was consistently praised for being plentiful, delicious and substantial. Guests appreciated the excellent service, especially the handling of special dietary needs, such as lactose-free and gluten-free options. The environment at the Manhattan restaurant received favorable mentions with less noise and faster service.
However, the cost of breakfast was a frequent point of contention. Many reviewers felt that the price, often cited at 28 euros per person, was excessive and not always justified by the spread on offer. Some described the buffet as basic and not up to the high standards expected, particularly given the cost. A few guests reported difficulties such as long lines, limited reservation availability and occasional lapses in food quality, including poor bread and pastry options.
In summary, while the breakfast at Disney Hotel New York - The Art of Marvel is generally lauded for its variety and quality, it does come with a high price tag that some guests found hard to justify. For a more economical option, some guests opted for breakfast at nearby establishments or alternatives like Starbucks. Despite the cost, the overall positive feedback on the breakfast experience reflects its appeal, particularly for those willing to pay for the convenience and extensive selection.
Dinner
Dinner at Disney Hotel New York - The Art of Marvel receives mixed reviews. On the positive side, the Manhattan Restaurant is praised for its beautiful ambiance and is described as excellent by some guests. The Downtown Restaurant is noted as family-friendly and offers a variety of great food, often with a delightful Disney and Marvel flair. Service in these dining spots is frequently highlighted as top-notch and the food, when it meets expectations, is delicious and quickly delivered.
However, these favorable aspects are overshadowed by numerous complaints. Many guests find the restaurant prices extremely high and not commensurate with the quality of food provided with some describing the food as very ordinary, cheap or even awful. Cold pasta, undercooked risotto and mediocre service at the Manhattan Restaurant are recurring grievances. The high costs extend to drinks and buffet options, which are considered too excessive, especially given the limited selection available.
Another significant drawback is the difficulty in securing dinner reservations, often resulting in guests being unable to dine at the on-site restaurants. This issue is further compounded by the inconsistent service, varying drink prices and the unavailability of room service. Despite the exceptional setting and theme, these dining challenges make many guests feel the experience does not provide good value for money.
Rooms
Disney Hotel New York - The Art of Marvel provides guests with a captivating stay enriched by beautifully designed and modern rooms. Many visitors express that the rooms are clean, spacious and equipped with contemporary amenities. The Marvel-themed decor and high-tech features such as TVs embedded in mirrors add a unique charm that resonates well with fans and families.
Despite some concerns about room size with reports of areas being a bit small for larger groups or families, most reviews praise the comfort and cleanliness. Guests enjoy the spaciousness and stylish furnishings, noting that the rooms are well-maintained and make for a pleasant stay. The location also receives positive marks, as the proximity to Disneyland Paris is highly convenient for park-goers.
Comfort is a standout feature with visitors highlighting the quality bedding and soundproofing, which ensure a restful experience. However, some reviews mention issues such as faulty equipment, temperature control problems and occasional noise, suggesting that improvements could be made in specific areas.
Overall, Disney Hotel New York - The Art of Marvel impresses with its beautiful, modern rooms and excellent proximity to Disneyland, though there's room for improvement in terms of room size and maintenance to enhance the guest experience further.
Beds
Guests of Disney Hotel New York - The Art of Marvel have frequently highlighted the comfort and quality of the beds as a major positive aspect of their stay. Many found the beds to be extremely comfortable with some describing them as having amazing mattresses and high-quality bedding. The spacious rooms and large beds were also appreciated, contributing to an overall sense of comfort during their stay.
However, not all feedback was positive. Some guests found the beds to be too small with specific complaints about their width and overall size. A few guests mentioned the need for larger beds or more pillows to enhance comfort. There were also isolated reports of uncomfortable beds and hard pillows that impacted sleep quality.
Despite some mixed reviews on bed size and pillow comfort, the consensus leans towards a generally positive experience regarding the bedding with many guests praising the overall comfort and cleanliness of the rooms.
Cleanliness
Disney Hotel New York - The Art of Marvel is celebrated for its impressive cleanliness and modern aesthetic, which are frequently highlighted by guests. The hotel features immaculate premises with clean and beautifully decorated rooms that exude a modern charm reflecting the Marvel theme. Many guests find the overall hygiene to be top-notch, citing the cleanliness of rooms, bathrooms and general premises as satisfactory and often impeccable. The stylish decor and well-maintained facilities further enhance the appeal.
However, there are notable instances where cleanliness fell short. Some guests encountered rooms that were not thoroughly cleaned, including issues like dust, stains and leftover items from previous occupants. These lapses were contrasted by the otherwise high standard of cleanliness observed by most visitors.
Despite occasional shortcomings, the hotel predominantly receives praise for its hygiene, attractive decor and friendly service. Its proximity to Disney Park adds to its convenience, making it a desirable choice for many visitors. The blend of modern luxury and Marvel-themed ambiance generally provides a memorable stay.
Staff
The staff at Disney Hotel New York - The Art of Marvel receive generally high praise for their friendliness and helpfulness. Many reviews highlight the polite, attentive and welcoming nature of the staff, contributing positively to the overall guest experience. Specific mentions include the receptionists, security agents and concierge staff, all noted for their professionalism and responsive service. The reception services are particularly commended for exceeding expectations.
Guests noticed the smiling, enthusiastic demeanor of the employees, often mentioned as being supportive and available to assist with any needs. Positive remarks were also made about the cleanliness of the hotel and the quality of interaction with the bar and boutique staff. Some reviews did note isolated instances of unhelpful or inattentive personnel at the front desk, indicating room for improvement in consistency. However, the overall impression remains that of a caring and kind team dedicated to making stays enjoyable and memorable with many guests expressing that the staff's kindness added a magical touch to their visit.
Wi-Fi
The Wi-Fi service at Disney Hotel New York - The Art of Marvel presents a mix of experiences among guests. On the positive side, some reviewers noted that the Wi-Fi is fast and efficient in rooms of sufficient size with a general availability of free Wi-Fi. Guests appreciated the good Wi-Fi that allowed them to stream digital TV and use speakers seamlessly.
However, other reviews highlighted significant challenges. Several guests encountered unstable or weak Wi-Fi signals and there were instances where the Wi-Fi was not working or was down for the entire stay. Some found the Wi-Fi service poor and faced issues connecting to their Disney Plus accounts. There were also complaints about not being able to connect directly to cartoons on television, requiring the use of mobile data instead. Overall, while some guests experienced satisfactory Wi-Fi, others faced notable difficulties that affected their stay.
Gym
Disney Hotel New York - The Art of Marvel features a fitness center that impresses with its modern amenities and extensive range of equipment. Guests consistently appreciate the well-equipped environment, offering a variety of machines to cater to different workout needs. The gym facilities are praised as being great and nice, aligning well with the overall high standards of the hotel. Despite one mention of the gym being closed at some point, the consensus highlights the fitness room as a valuable amenity for those looking to maintain their exercise routine while enjoying their stay. Additionally, guests have favorable opinions about the sports field, complementing the fitness options available at the hotel.
Pool
Disney Hotel New York - The Art of Marvel boasts a well-received pool area that, according to guest reviews, is a significant highlight of the facility. Visitors frequently describe the pool and jacuzzi as awesome, clean and well-managed by the hotel staff. The pool offers a very pleasant environment and is particularly noted for its lovely ambiance and suitability for families with kids finding the pool to be a major hit.
Despite the pool area's overall positive reception, some guests have mentioned specific drawbacks. A few reviewers found the water to be too cold and others noted that the pool can get crowded, making it feel a bit small for the number of visitors. Additionally, a portion of guests felt the pool was not entirely suitable for children due to its depth.
Nevertheless, the pool area remains a prominent feature for those staying at the hotel, offering a clean, well-groomed and enjoyable experience for many. Along with the pool, the gym and other amenities contribute to a complete and satisfying stay. The staff's attentiveness and the availability of towels at the pool further enhance the experience for guests.
Parking
Disney Hotel New York - The Art of Marvel offers various parking options that have garnered mixed reviews from guests. On the positive side, many guests appreciated the availability of numerous parking spots, highlighting the ease of finding a space in front of the hotel. Some reviews even mention free car parking, adding to the convenience of staying at this Marvel-themed destination.
However, not all feedback was favorable with some guests experiencing difficulty in finding a parking spot and noting instances where no parking was available. Despite these occasional challenges, the overall sentiment reflects a generally satisfactory parking experience for most who stay at the hotel.
Family
Disney Hotel New York - The Art of Marvel offers an enriching and family-friendly experience emphasizing activities for children and Marvel fans alike. The hotel provides extensive features such as a kids club, a family-oriented pool and a kid's activity room. Parents can expect thoughtful gestures like gifts for young fans, adding to the magical atmosphere.
Perfect for families, the hotel includes spacious family rooms and accessible bathrooms, ensuring comfort and convenience during the stay. Its proximity to Disney parks makes it even more suitable for families, providing additional time for morning activities with an extra hour of magic time. Children will be particularly delighted with the Disney hero station, Marvel-themed details and heroic experiences designed especially for young guests.
Despite a few critiques on certain family accommodations and restaurant prices, the overall sentiment highlights a welcoming environment for children. The hotel animators and staff’s attention to families significantly contribute to the joy and satisfaction of both parents and children. The immersive Marvel theme, coupled with excellent family activities, ensure a memorable stay for all guests.
4 Star
Disney Hotel New York - The Art of Marvel has received mixed feedback regarding its four-star rating. Guests generally acknowledge the hotel's distinct charm and aesthetic appeal, describing it as very beautiful and appreciating its unique Marvel-themed decor. However, there are concerns about the value for money, as some feel the high price does not align with the quality and service provided.
While the hotel is considered deserving of its four-star status by some, others feel it falls short in certain areas, such as room experience and bed size. There are mentions that the quality and service do not consistently meet the expectations of a four-star establishment with some guests feeling more like a number than a valued guest. Despite these critiques, the hotel still manages to leave a positive impression through its ambiance and thematic elements.
Accessible
Disney Hotel New York - The Art of Marvel receives favorable reviews for its accessibility features for guests with disabilities. The hotel is noted as being wheelchair accessible and provides spacious rooms that allow for easy maneuverability. Bathrooms in these rooms are also designed with accessibility in mind, although some guests suggest that additional railings could further enhance safety.
The maintenance team at the hotel shows exceptional service by promptly repairing any defects in wheelchairs, ensuring that guests experience minimal inconvenience. For those requiring priority access to tours, the hotel offers a disabled card, underscoring its commitment to an inclusive experience.
Elevator access within the hotel is commendable, contributing to the ease of movement for guests using wheelchairs. The proximity and accessibility to Disneyland make it a convenient stay for visitors planning to explore the theme park.
However, certain elements, like the lack of toothbrushes, bathrobes and slippers are noted, which some guests missed given the hotel's amenities and standards. Additionally, some staff members were reported as unhelpful due to language barriers, which slightly detracted from the overall experience.
Despite these minor drawbacks, Disney Hotel New York - The Art of Marvel is generally well-regarded for its accessibility and thoughtful accommodations for physically disabled guests.
Heated Pool
The heated pool at Disney Hotel New York - The Art of Marvel consistently receives high praise from guests. Visitors have remarked that the pool is always at the perfect temperature, ensuring a comfortable and enjoyable swim. With descriptions highlighting the water as warm and inviting, the pool offers a pleasant respite after a day of exploring. The consistent feedback underscores the reliable and appealing nature of the heated pools available at this hotel.
Indoor Pool
Disney Hotel New York - The Art of Marvel offers a cozy and well-maintained heated indoor swimming pool, making it a pleasant spot for guests to relax. Though some may find the pool area small and not very warm, the availability of towels adds convenience. The indoor pool is complemented by additional activities such as a children's drawing workshop and outdoor sports equipment, enhancing the overall experience for families.
Luxury
The Disney Hotel New York - The Art of Marvel offers an undeniable sense of luxury and opulence, deeply appreciated by its guests. The hotel's décor is consistently described as stunning and sumptuous, creating a visually immersive experience. High-quality furniture and toilets complement the upscale ambiance, ensuring a comfortable and pleasant stay. The rooms, although generally luxurious and well-lit, are specifically mentioned as being kept at a maximum of 22 degrees centigrade, which some found too cold during inclement weather.
Family-friendly amenities such as high chairs for children dining further add to the confluence of elegance and practicality. As a 4-star hotel, the overall standing and class are perceived as top-notch, meeting very high standards across the board. Despite the high price tag, many guests find that the value for money justifies the expense, although a few expected even more luxury given the premium cost. The hotel's proximity to the parks is an added advantage, inviting guests to make the most of their rooms. In essence, Disney Hotel New York - The Art of Marvel stands out as a high-class, luxurious destination worthy of its esteemed reputation.
Yes, Disney Hotel New York - The Art of Marvel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Disney Hotel New York - The Art of Marvel.
No, Disney Hotel New York - The Art of Marvel doesn't allow dogs.
Yes, parking facilities are available at Disney Hotel New York - The Art of Marvel.
Yes, Disney Hotel New York - The Art of Marvel has a gym.