Sheraton Grand Chicago Riverwalk
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Summary of reviewsThe Sheraton Grand Chicago Riverwalk is a highly praised downtown hotel offering an excellent location with easy access to major city attractions such as Millennium Park, Navy Pier and Michigan Avenue. Guests frequently commend the convenient proximity to the Riverwalk, abundant dining options and scenic river views, framing it as a prime spot for exploring Chicago’s vibrant surroundings.
Breakfast at the hotel receives favorable remarks for its quality and variety, though priced higher than expected. Guests highlight an excellent buffet and specific in-house café delights; however, some contend the costs, especially for children and during weekends. Similarly, dinner experiences are positively noted for fresh and flavorful options with commendable staff service and a pleasant bar ambiance. The high cost of food and limited variety are occasional criticisms.
The rooms are admired for their comfort and spectacular views of the river. Guests appreciate their spaciousness and cleanliness, but note the necessity for updates and better maintenance with some issues of wear and tear, non-draining bathtubs and lack of amenities like mini-fridges. The friendly, professional staff often garner high praise, enhancing the overall guest experience with standout service from specific employees.
Cleanliness levels receive mixed reviews. While many guests report spotless bathrooms and well-kept facilities, consistency in housekeeping services is an area needing improvement. Issues such as incomplete cleaning and improper restocking of amenities were noted.
The gym ranks high among guests, described as spacious and well-equipped, providing a satisfactory workout setting with additional perks like gym towels. Similarly, the pool, although small and sometimes crowded, offers a pleasant heated indoor swimming experience with nice views.
Parking, however, is a notable downside with high fees and challenging navigation, detracting from the overall convenience. Families find the hotel welcoming, suitable for both children and pets with helpful staff making their stay enjoyable, despite occasionally inadequate sleeping arrangements.
The comfortable beds receive compliments for cleanliness and comfort, although some guests feel the bed sizes are smaller than expected. For business travelers, the hotel provides a productive environment with necessary facilities and reliable Wi-Fi, although meeting rooms may require temperature adjustments.
The absence of complimentary Wi-Fi and the additional costs attached are significant negative points. Guests expect free internet services in a modern hospitality setting and the lack of it, combined with frequently poor connectivity, detracts from an otherwise positive stay.
Overall, Sheraton Grand Chicago Riverwalk stands out for its location, exceptional service and comfortable accommodations, appealing predominantly to tourists and business travelers despite some areas requiring attention and improvement.
Categories
Breakfast at the hotel receives favorable remarks for its quality and variety, though priced higher than expected. Guests highlight an excellent buffet and specific in-house café delights; however, some contend the costs, especially for children and during weekends. Similarly, dinner experiences are positively noted for fresh and flavorful options with commendable staff service and a pleasant bar ambiance. The high cost of food and limited variety are occasional criticisms.
The rooms are admired for their comfort and spectacular views of the river. Guests appreciate their spaciousness and cleanliness, but note the necessity for updates and better maintenance with some issues of wear and tear, non-draining bathtubs and lack of amenities like mini-fridges. The friendly, professional staff often garner high praise, enhancing the overall guest experience with standout service from specific employees.
Cleanliness levels receive mixed reviews. While many guests report spotless bathrooms and well-kept facilities, consistency in housekeeping services is an area needing improvement. Issues such as incomplete cleaning and improper restocking of amenities were noted.
The gym ranks high among guests, described as spacious and well-equipped, providing a satisfactory workout setting with additional perks like gym towels. Similarly, the pool, although small and sometimes crowded, offers a pleasant heated indoor swimming experience with nice views.
Parking, however, is a notable downside with high fees and challenging navigation, detracting from the overall convenience. Families find the hotel welcoming, suitable for both children and pets with helpful staff making their stay enjoyable, despite occasionally inadequate sleeping arrangements.
The comfortable beds receive compliments for cleanliness and comfort, although some guests feel the bed sizes are smaller than expected. For business travelers, the hotel provides a productive environment with necessary facilities and reliable Wi-Fi, although meeting rooms may require temperature adjustments.
The absence of complimentary Wi-Fi and the additional costs attached are significant negative points. Guests expect free internet services in a modern hospitality setting and the lack of it, combined with frequently poor connectivity, detracts from an otherwise positive stay.
Overall, Sheraton Grand Chicago Riverwalk stands out for its location, exceptional service and comfortable accommodations, appealing predominantly to tourists and business travelers despite some areas requiring attention and improvement.
Skyscraper Hotel
The Sheraton Grand Chicago Riverwalk hotel rises up to 112.3 m / 369 ft in height and has 33 floors, providing lovely views over the Lake Michigan and the city walkways.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Sheraton Grand Chicago Riverwalk boasts an enviable location in downtown Chicago, celebrated for its proximity to key attractions, shopping districts and an array of restaurants. Guests consistently praise its central position on the river, offering spectacular views and convenient access to the Riverwalk. The location is ideal for easy exploration of the city's highlights, such as Millennium Park, Navy Pier and Michigan Avenue, all within a short walking distance. Additionally, visitors appreciate the convenience of nearby transport options and the lively atmosphere of the surrounding area. The hotel's scenic river views and accessibility make it a top choice for those wishing to experience Chicago's vibrant downtown.
Sheraton Grand Chicago Riverwalk offers a range of breakfast options that have generally been well-received by guests with many highlighting the quality and variety of the breakfast buffet. Described frequently as very good, excellent and amazing, the breakfast seems to please those who experience it. Guests particularly appreciated the great selection available.
However, the cost of breakfast has been a common point of contention. Many guests found the breakfast buffet to be overpriced with specific mentions of it being expensive, especially for children and on Sundays. Additionally, some guests were disappointed that breakfast was not included in their reservation and that instead, they received vouchers for limited options at the in-house café.
While the breakfast experience at the café also received compliments for its quality, including standout mentions of their Frappuccinos, some guests found the buffet to be noisy and lacking in atmosphere. The café's location attracted mixed feelings with some expressing a preference for a more traditional, à la carte breakfast.
Overall, despite the high cost, the breakfast offerings at Sheraton Grand Chicago Riverwalk are often lauded for their comprehensive and varied selection, contributing positively to guests’ stays at the hotel.
Guests at the Sheraton Grand Chicago Riverwalk highlight the enjoyable dining experience at the on-site restaurants, particularly praising the fresh and hot A La Carte Beyond burger. The bar in the lobby also receives positive feedback for its well-equipped facilities and outstanding staff with special mention of an excellent bartender, Phil.
However, some diners note that the restaurant prices and in-room service charges are rather high, making basic food options seem overpriced. Additionally, there are comments regarding the need for improvement in the overall food and beverage offerings with a suggestion for a more varied dining selection. Despite these critiques, the river views and the bar and dining options contribute positively to the guest experience at the hotel.
The rooms at Sheraton Grand Chicago Riverwalk present an interesting mix of experiences. Many guests appreciated the prime location and spectacular views of the river, which were considered highlights of their stay. Rooms were often described as clean, comfortable, spacious and featuring beautiful river views, contributing to an overall pleasant feeling.
However, several aspects of the hotel rooms revealed a need for improvement. A common sentiment was that the rooms were a bit dated and showed signs of wear and tear. Issues like non-draining bathtubs, broken appliances, outdated furniture and small room sizes were repeatedly mentioned. Problems with cleanliness were also highlighted with some guests reporting dirty bathrooms, leftover trash and infrequent housekeeping services.
Other shortcomings include the lack of basic amenities such as mini-fridges or microwaves in the rooms. Additionally, some guests found the parking situation difficult and the associated fees were perceived as high.
Despite these drawbacks, the customer service was generally praised with friendly and helpful staff often mentioned positively. Overall, the rooms at Sheraton Grand Chicago Riverwalk offer comfort and beautiful views, but could benefit significantly from updates and improved maintenance.
Sheraton Grand Chicago Riverwalk boasts an array of feedback regarding its bedding experience. While guests consistently highlight the cleanliness of the rooms and the comfortable nature of the beds, describing them as very comfortable and featuring new, clean mattresses, there seems to be a recurring concern about the size of the beds. Numerous visitors noted that the beds felt too small with some likening them to baby beds or finding the double beds inadequate compared to expected queen sizes. Additionally, opinions on pillow comfort varied with some guests finding them too soft and causing discomfort. Despite these criticisms, the overall bed comfort and room tranquility were positively mentioned, suggesting that while the size of the beds may be a drawback for some, the quality and cleanliness of the bedding contribute to a generally restful stay.
When it comes to cleanliness at the Sheraton Grand Chicago Riverwalk, experiences vary significantly among guests. The property is widely appreciated for its beautiful views and clean common areas. Many reviews highlight clean rooms, spotless bathrooms and well-kept facilities with some guests specifically mentioning clean linens and a very clean overall ambiance. The professional staff and the hotel's prime location add to the positive aspects of the stay.
However, there are notable inconsistencies in the housekeeping services. Several guests reported issues such as not having housekeeping services up to standard, unclean bathrooms, trash and even old food remnants left in rooms and a lack of proper restocking of amenities like coffee and water. Some mentioned specific cleanliness issues such as dirty ice buckets, non-draining showers and hair in bathrooms.
Maintenance and updates seem to be necessary, as some rooms appear dated and in need of remodeling. A few guests encountered issues upon arrival like dirty toilets and visible deferred maintenance throughout the property.
Overall, while many guests praise the hotel's cleanliness and upkeep, there are concerns over housekeeping consistency and the need for updates to match the hotel’s standing and price point.
The Sheraton Grand Chicago Riverwalk has generally garnered positive feedback when it comes to its staff. Guests frequently remark on the friendliness, politeness and professionalism of the hotel's team members. The bell hops and greeters are often highlighted for their courteous and attentive service. Many guests appreciated the exceptional assistance provided by specific staff members, such as Ross at baggage check and front desk employees like Maria and Chirag, who are noted for their exemplary service.
The reception staff is largely praised for their professionalism and efficiency with several guests specifically commending the helpful and accommodating nature of the front desk. Housekeeping staff also received positive reviews for their friendliness and for maintaining clean rooms. Restaurant and bar staff, particularly Manny, Sarah and Marissa from Chicar, are frequently mentioned for their welcoming demeanor and good service.
However, not all experiences have been positive. Some guests reported issues such as slow service at the bar, misinformation from the reception staff and occasional lapses in attentiveness. A few reviews mentioned unfriendly and unhelpful interactions, particularly troubling during instances of overbooking or billing issues. Despite these outliers, the majority of the reviews reflect a positive interaction with the hotel's staff, underscoring their helpfulness and warm hospitality.
The reviews for the Sheraton Grand Chicago Riverwalk highlight several issues surrounding the hotel's wifi service. Many guests found the wifi to be expensive with charges typically ranging from $14 to $19 per day. The additional cost for wifi was seen as excessive, especially in today's age where complimentary internet is often expected. Several reviews mentioned that there was no wifi available in the rooms unless one had a Sheraton membership, which added to the inconvenience. Even when the wifi was available, the connection was frequently described as poor with numerous mentions of bad reception and the network being down. Guests expressed a clear desire for complimentary wifi, noting that this detail was not made clear during the booking process. Overall, the lack of reliable and free wifi was a significant downside to their stay.
The gym at Sheraton Grand Chicago Riverwalk receives high praise from guests for its quality and facilities. Described as one of the best hotel gyms ever experienced, it features a large, well-equipped workout space. Guests appreciate the convenient access included in the daily fee and highlight the availability of gym towels. Though a few reviewers noted that the gym can feel small and some furniture looks worn, the overall impression is positive. The fitness facilities are complemented by a covered heated pool, which, while not very large, is considered adequate. The pool area also offers nice views, adding to the appeal of the hotel's amenities.
The pool at the Sheraton Grand Chicago Riverwalk receives mixed feedback from guests. On the positive side, some visitors found the pool to be good, enjoyed swimming and appreciated the availability of pool towels. The pool being heated and located indoors was also highlighted as a bonus for some. However, there are several criticisms; many guests mentioned the pool is quite small and often crowded and there were issues with the pool heater being broken at times. Others noted that the baby pool was closed and there were instances of other guests not following proper pool etiquette, which detracted from the overall experience.
Parking at the Sheraton Grand Chicago Riverwalk is a recurrent point of concern for many guests. The cost for parking is notably high with fees ranging from $60 to $70 per day and a daily charge of $68 being commonly mentioned. Valet parking is available but can be slow and busy with some guests reporting waits of up to 40 minutes. In addition, finding parking can be challenging and time-consuming with some guests taking up to 30 minutes to secure a spot or having to park two blocks away. The hotel's parking garage has also been described as difficult to navigate and crowded with narrow spaces adding to the frustration. Public parking is available nearby, but it still implies extra cost and effort. Overall, while the hotel offers on-site parking, the associated fees and difficulties seem to detract from the convenience.
The Sheraton Grand Chicago Riverwalk is noted for its welcoming atmosphere, catering well to families with children and pets. Families appreciated the helpful and friendly staff, especially during first-time travels with pets. The hotel secured adjacent rooms for groups with small children, ensuring convenience and safety. The lobby became a favorite spot for children to hang out and the location itself proved favorable for families exploring the city. Additionally, babysitter services are available, accommodating parents with toddlers and babies on their first outing as a family of three. The overall experience was positive for families, although some mentioned that the room accommodations for sleeping arrangements could be improved.
Sheraton Grand Chicago Riverwalk stands out as an ideal choice for business travelers, consistently meeting expectations for a productive stay. The hotel's amenities cater to a professional audience, offering essential facilities such as a business center and a dedicated working area. Guests have noted the convenience of room service tailored for meeting needs, making it a suitable venue for business meetings and conferences.
Although some surcharges apply, the overall experience is positive with excellent customer service at the lobby restaurant enhancing convenience. However, it's worth noting that the meeting rooms can be cold, which might require some adjustment. Fast and reliable Wi-Fi further supports business productivity, underlining the hotel's focus on providing a seamless experience for those traveling for work.
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Location
Breakfast
However, the cost of breakfast has been a common point of contention. Many guests found the breakfast buffet to be overpriced with specific mentions of it being expensive, especially for children and on Sundays. Additionally, some guests were disappointed that breakfast was not included in their reservation and that instead, they received vouchers for limited options at the in-house café.
While the breakfast experience at the café also received compliments for its quality, including standout mentions of their Frappuccinos, some guests found the buffet to be noisy and lacking in atmosphere. The café's location attracted mixed feelings with some expressing a preference for a more traditional, à la carte breakfast.
Overall, despite the high cost, the breakfast offerings at Sheraton Grand Chicago Riverwalk are often lauded for their comprehensive and varied selection, contributing positively to guests’ stays at the hotel.
Dinner
However, some diners note that the restaurant prices and in-room service charges are rather high, making basic food options seem overpriced. Additionally, there are comments regarding the need for improvement in the overall food and beverage offerings with a suggestion for a more varied dining selection. Despite these critiques, the river views and the bar and dining options contribute positively to the guest experience at the hotel.
Rooms
However, several aspects of the hotel rooms revealed a need for improvement. A common sentiment was that the rooms were a bit dated and showed signs of wear and tear. Issues like non-draining bathtubs, broken appliances, outdated furniture and small room sizes were repeatedly mentioned. Problems with cleanliness were also highlighted with some guests reporting dirty bathrooms, leftover trash and infrequent housekeeping services.
Other shortcomings include the lack of basic amenities such as mini-fridges or microwaves in the rooms. Additionally, some guests found the parking situation difficult and the associated fees were perceived as high.
Despite these drawbacks, the customer service was generally praised with friendly and helpful staff often mentioned positively. Overall, the rooms at Sheraton Grand Chicago Riverwalk offer comfort and beautiful views, but could benefit significantly from updates and improved maintenance.
Beds
Cleanliness
However, there are notable inconsistencies in the housekeeping services. Several guests reported issues such as not having housekeeping services up to standard, unclean bathrooms, trash and even old food remnants left in rooms and a lack of proper restocking of amenities like coffee and water. Some mentioned specific cleanliness issues such as dirty ice buckets, non-draining showers and hair in bathrooms.
Maintenance and updates seem to be necessary, as some rooms appear dated and in need of remodeling. A few guests encountered issues upon arrival like dirty toilets and visible deferred maintenance throughout the property.
Overall, while many guests praise the hotel's cleanliness and upkeep, there are concerns over housekeeping consistency and the need for updates to match the hotel’s standing and price point.
Staff
The reception staff is largely praised for their professionalism and efficiency with several guests specifically commending the helpful and accommodating nature of the front desk. Housekeeping staff also received positive reviews for their friendliness and for maintaining clean rooms. Restaurant and bar staff, particularly Manny, Sarah and Marissa from Chicar, are frequently mentioned for their welcoming demeanor and good service.
However, not all experiences have been positive. Some guests reported issues such as slow service at the bar, misinformation from the reception staff and occasional lapses in attentiveness. A few reviews mentioned unfriendly and unhelpful interactions, particularly troubling during instances of overbooking or billing issues. Despite these outliers, the majority of the reviews reflect a positive interaction with the hotel's staff, underscoring their helpfulness and warm hospitality.
Wi-Fi
Gym
Pool
Parking
Family
Business
Although some surcharges apply, the overall experience is positive with excellent customer service at the lobby restaurant enhancing convenience. However, it's worth noting that the meeting rooms can be cold, which might require some adjustment. Fast and reliable Wi-Fi further supports business productivity, underlining the hotel's focus on providing a seamless experience for those traveling for work.
Yes, Sheraton Grand Chicago Riverwalk has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Sheraton Grand Chicago Riverwalk.
Yes, Sheraton Grand Chicago Riverwalk welcomes dogs.
Yes, parking facilities are available at Sheraton Grand Chicago Riverwalk.
Yes, Sheraton Grand Chicago Riverwalk has a gym.
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