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Summary of reviewsChristchurch City Hotel consistently earns high marks from travelers for its prime location in the heart of Christchurch. The hotel’s proximity to key landmarks, including Cathedral Square, Riverside Market and the Botanical Gardens, makes it a superb choice for both business and leisure visitors. Easily accessible to shops, restaurants, entertainment options and public transport, the central positioning ensures guests have quick and convenient access to all that the city offers.
Guest rooms at the Christchurch City Hotel receive significant accolades for their spaciousness, cleanliness and modern design. Many visitors highlight the unexpected size of the rooms compared to other budget-friendly accommodations, alongside comfortable beds and up-to-date amenities, contributing to a restful stay. The modern decor and quality linens, coupled with excellent air conditioning, further enhance the overall positive experience.
The hotel's commitment to cleanliness stands out across reviews with rooms and common areas described as "immaculately clean" and well-maintained. Guests appreciate the stylish, spacious environment and the safe, comfortable atmosphere the hotel provides.
Staff members at Christchurch City Hotel consistently garner glowing reviews for their friendliness, helpfulness and professional service. Many guests underscore the warm and accommodating nature of the team, from the efficient front desk to the attentive management. This high level of service greatly contributes to the overall satisfaction of staying at the hotel.
Breakfast experiences at the hotel are somewhat mixed. Options range from enjoyable cooked breakfasts and à la carte offerings, particularly praised at the rooftop restaurant, to occasional disappointments with the self-service buffet which can run low on items and lacks variety, especially for vegetarian options. Nonetheless, staff efforts to accommodate guests enhance the breakfast experience.
Additionally, the complimentary WiFi at the hotel is generally well-received, described as strong and reliable, adding to the convenience for modern travelers. There are a few reports of weak signals in specific rooms and areas, but these are less frequent.
Overall, Christchurch City Hotel is celebrated for its central location, excellent staff and clean, comfortable rooms. With modern amenities and a warm atmosphere, it provides great value and convenience, making it a highly recommended choice for those visiting Christchurch. Show more
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Categories
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
StudioOffering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned studio offers a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 1 bed.
Superior StudioOffering free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned studio offers a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit has 1 bed.
Executive SuiteThe spacious suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
King Room - No WindowsThis double room offers air conditioning, a tea and coffee maker as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed and has no window.
Guest Reviews
Location
Christchurch City Hotel boasts an enviable and unbeatable location in the heart of Christchurch, making it an ideal choice for travelers. Reviews frequently highlight the hotel’s central positioning, describing it as perfect, superb and excellent for exploring the city. The hotel's proximity to key landmarks such as Cathedral Square, Riverside Market and the Botanical Gardens means that guests are always within walking distance of shops, restaurants, entertainment options and public transport hubs including the bus interchange and tram stations.
The convenience of being in the middle of the city allows guests quick and easy access to everything they need, from dining and shopping to conference venues and leisure activities. This centrality, combined with clean, modern and spacious rooms, friendly staff and excellent amenities, ensures a comfortable and pleasant stay for all visitors. Whether for business or pleasure, the Christchurch City Hotel’s superb location offers exceptional value and convenience for all guests.
Breakfast
Christchurch City Hotel offers a mixed breakfast experience that varies from quite good to underwhelming depending on the day and guest preferences. Some guests enjoyed a lovely and delicious breakfast, especially when opting for the cooked breakfast options or the à la carte offerings at the rooftop restaurant where the chef's omelette receives praise. The self-service small buffet is deemed adequate with everything needed, though it tends to run out of items and has limited vegetarian options.
Friendly staff enhance the breakfast experience, making takeaways for guests when needed. However, consistency appears to be an issue with some mornings featuring minimal buffet selections or confusion over breakfast arrangements. Several guests were disappointed with the lack of fruit and variety, as well as the early finishing time and the occasional nasty smell.
A few visitors had the unfortunate experience of the restaurant being closed during their stay, despite advertisements indicating otherwise, leading them to seek alternatives like the local Robert Harris cafe. Overall, while some found the breakfast enjoyable, others felt it could benefit from more variety and better organization.
Rooms
The rooms at Christchurch City Hotel have garnered high praise for their spaciousness and cleanliness with many guests highlighting their unexpected large size compared to other budget-friendly accommodations in the area. The hotel offers a modern, fresh atmosphere with new and well-maintained rooms that come equipped with comfortable beds and up-to-date amenities. Guests frequently mention the excellent air conditioning, comfortable beds and quality linens contributing to a restful stay.
The decor is consistently noted as modern and attractive with some rooms offering nice views and quiet environments despite the hotel's central location. Bathrooms are generally spacious and feature good facilities, although a few guests have found the vanity areas to be a bit small. Despite some rooms lacking windows or views being limited to concrete walls, the overall layout and functionality of the space usually exceed guest expectations.
The seamless check-in and check-out process, along with the friendly staff, have also added to the positive experience. Whether traveling for business or leisure, guests have found the rooms to be well-equipped with everything needed for a comfortable stay. In summary, Christchurch City Hotel offers a high standard of room quality with a blend of modern style, cleanliness and comfort that consistently meets and often surpasses guest expectations.
Beds
The beds at Christchurch City Hotel have garnered consistent praise from guests, lauded for their exceptional comfort. Many reviewers highlight the super comfortable nature of the beds, emphasizing high-quality linen and plush pillows that contribute to a restful sleep. Despite isolated mentions of beds being too firm or a bit hard, the overwhelming sentiment is positive with numerous commendations for the comfortable and spacious king-size beds.
Guests particularly appreciated the quietness of the rooms, which, combined with the comfy beds, ensures a serene and undisturbed experience even within a city location. The recently remodeled and modernized rooms also received accolades, appreciated for their contemporary design and overall comfort. Cleanliness and well-equipped facilities complement the updated decor, offering a pleasing environment for travelers.
The bedding is noted as nice and crisp, enhancing the modern and newly refurbished look and feel of the rooms. While there were occasional calls for more or heavier blankets, the general consensus rests on the beds being incredibly comfortable, making Christchurch City Hotel a commendable choice for a restful stay.
Cleanliness
The Christchurch City Hotel consistently impresses its guests with exceptional cleanliness and modern amenities. Reviews highlight the spotless nature of both rooms and common areas with many describing the hotel as 'immaculately clean' and 'beautifully clean.' The modern and stylish rooms are not only visually appealing but also comfortable, often noted for their spaciousness, fresh ambiance and well-equipped facilities. Many guests commend the central location, which combines convenience with tranquility. The staff also receive praise for being friendly and attentive, which enhances the overall experience. Patrons are particularly fond of the clean, safe environment, comfortable beds and the operational ease of amenities like air conditioning. The hotel's in-house restaurant and rooftop bar add to the positive experience, making it a top choice for travelers seeking cleanliness and comfort in the heart of the city.
Staff
The staff of Christchurch City Hotel have received overwhelmingly positive feedback from guests. Described consistently as friendly and helpful, the team at the front desk is noted for being accommodating, welcoming and attentive. Many guests highlighted interactions that included superb customer service and efficient assistance. Reception staff in particular were frequently commended for their friendliness, politeness and overall pleasant demeanor. Associates are not only praised for their general helpfulness but also for their ability to handle queries and complaints effectively. Specific mentions of managers and detailed praise for individual staff members underscore a high level of satisfaction with their professionalism and engagement. Despite some minor criticisms, the overwhelming sentiment is one of appreciation for the staff's excellent service and personable nature, contributing to a positive hotel experience.
Wi-Fi
Nestled in the heart of the city, Christchurch City Hotel offers complimentary WiFi to its guests. Overall, the WiFi quality at the hotel has been positively received with several reviewers highlighting it as good, strong and excellent, making it suitable for everyday tasks and activities. The WiFi is described as very responsive, ensuring smooth connectivity for those who need it. However, there are occasional mentions of weak signals in specific rooms, such as room 301 and some instances of capped WiFi or no WiFi in certain areas. Despite these isolated issues, the general consensus is that the WiFi service at Christchurch City Hotel is commendable and adds to the convenience of the stay.
4 Star
Christchurch City Hotel receives high praise for its very central location, making it wonderfully convenient to explore the city and its CBD on foot. The friendly and helpful staff consistently impress guests, contributing significantly to their positive experiences. The hotel maintains modern facilities and spa amenities that are described as well-maintained and of impeccable quality. Cleanliness is a standout feature with many highlighting the cleanliness and comfort of the rooms. Though one review suggests that the hotel feels more like a three-star establishment in terms of price and presentation, overall feedback positions it as an excellent four-star hotel boasting clean, tidy rooms and a perfect location.
No, Christchurch City Hotel doesn't have any pool.
No, a spa isn't available at Christchurch City Hotel.
No, Christchurch City Hotel doesn't allow dogs.
No, parking facilities aren't available at Christchurch City Hotel.