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Summary of reviewsPeppers Clearwater Resort serves as a tranquil and picturesque retreat praised for its prime location, nestled near the airport but away from the city's hustle and bustle. Guests frequently commend the resort for its stunning lake views, scenic sunrises and sunsets, well-maintained lawns and serene ambiance, which is enhanced by an on-site golf course that adds to the resort-like experience. The resort's central location also allows for easy exploration of nearby natural attractions.
Accommodations at Peppers Clearwater Resort are generally highlighted for their spaciousness, comfort and fantastic vistas, particularly from suites that offer lake views and outdoor decks. Visitors also appreciate the cozy furnishings and large beds that contribute to a restful stay. However, the rooms' dated interiors and cleanliness issues, such as dust, cobwebs and stained carpets, detract from the overall guest experience, pointing to a need for refurbishment and better maintenance practices.
The resort's culinary offerings receive broad praise, especially for the breakfast and dinner options. The breakfast buffet is well-regarded for its variety and scenic dining views, although some guests noted the need for better temperature control of hot items and clearer labeling for dietary needs. Dinner at the on-site restaurant is celebrated for its delicious food, cozy atmosphere and attentive service, despite occasional hiccups in meal components and service speed.
Guests frequently highlight the friendly, helpful and welcoming staff who contribute positively to their stay, particularly in the restaurant. However, some inconsistencies were noted, particularly with the reception staff's warmth and responsiveness.
Other amenities, such as the tranquil golf course, enhance the resort's appeal, offering a relaxing environment with beautiful scenery and abundant bird life. The comfort of the resort's beds is another notable highlight with many guests raving about their size and comfort, despite a few noting issues with firmness.
While the resort excels in several areas, such as location, staff service and overall ambiance, the mixed reviews regarding room cleanliness and maintenance and wifi connectivity issues suggest that there are areas needing improvement to fully meet guest expectations. Nonetheless, Peppers Clearwater Resort stands out as an attractive destination for those seeking convenience, tranquility and natural beauty. Show more
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Categories
Hotel near Golf Courses
Hotel near Vineyards
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Tennis Courts
4-Star Hotel
Room Types
Garden View SuiteGarden View Suites have a spacious living area with separate bedroom and lounge area with either a courtyard or balcony. It includes a fully equipped kitchen, laundry facilities and cable TV. Please note that the bedding configuration will remain as King size unless Twin bedding is requested at time of reservation. If you require a change of bedding after arrival at the property a fee of NZ $40 will apply.
Can also accommodate a third person on a sofa bed
All rooms are accessed by a set of stairs
Lakeview RoomThe Lakeview Room has fabulous views of the 8th fairway on a meticulously manicured golf course, and of the pristine lake. It boasts a private balcony. The chic and contemporary ensuite has a separate shower and bath with welcome touches including bathrobes. Please note that the bedding configuration will remain as King size unless Twin bedding is requested at time of reservation. If you require a change of bedding after arrival at the property a fee of NZ $40 will apply.
All rooms are accessed by a set of stairs.
Quay SuiteThis One Bedroom Suite boasts elegant decor and a rain shower in the ensuite. The suite has a fully equipped designer kitchen and full laundry facilities. Please note that the bedding configuration will remain as King size unless Twin bedding is requested at time of reservation. If you require a change of bedding after arrival at the property a fee of NZ $40 will apply.
All rooms are accessed by a set of stairs.
Three-Bedroom Quay VillaThe Quay Villa’s three interconnecting rooms combine one Quay Suite with two Quay Rooms. You’ll have a full kitchen and laundry facilities, a private jetty and balcony to enjoy the stunning views, and either three king beds, two king beds and twin single beds, or one king bed and four single beds.
All rooms are accessed by a set of stairs.
Please specify bedding preference at time of booking
Lakefront SuiteLakefront Suites are spread over two levels with a spacious lounge and breathtaking views of the lake from the deck. It also includes a kitchenette. Please note that the bedding configuration will remain as King size unless Twin bedding is requested at time of reservation. If you require a change of bedding after arrival at the property a fee of NZ $40 will apply.
All rooms are accessed by a set of stairs.
King RoomKing Rooms have a glass door, giving you private access to the lake level and jetty. The deluxe ensuite has a shower and a bath. Please note that the bedding configuration will remain as King size unless Twin bedding is requested at time of reservation. If you require a change of bedding after arrival at the property a fee of NZ $40 will apply.
All rooms are accessed by a set of stairs.
Two-Bedroom Lakeside VillaLakeside Villas connect a Lakefront Suite and a King Room. This combination gives you the best of both room types, with a modern kitchenette, laundry facilities, garage, outdoor deck and balcony with beautiful views over the lake. Choose between two king beds, one king bed and twin single beds, or four single beds.
All rooms are accessed by a set of stairs.
please specify your bedding preference at time of booking
Guest Reviews
7.9
Good
Location
Nestled in a tranquil and picturesque setting, Peppers Clearwater Resort boasts a prime location that consistently delights its guests. The resort's proximity to the airport ensures convenient access, while its stunning views and serene environment offer a peaceful retreat from the hustle and bustle of city life. Guests frequently praise the beautiful scenery, including well-kept lawns and scenic views over the lake, which are perfect for enjoying both sunsets and sunrises.
The surrounding golf course adds to the resort-like feel of the property, providing a relaxing backdrop for a memorable stay. Its central location makes it easy to explore nearby areas of outstanding natural beauty without venturing into the city center.
Accommodations at the resort are noted to be spacious and comfortable with many rooms offering lake views and outdoor decks. The peaceful ambiance of the location, combined with excellent facilities and amazing food, contributes to a rejuvenating experience. Moreover, the resort's cleanliness and tidiness enhance the overall guest satisfaction.
Whether simply lounging by the lake, admiring the stunning views or making the most of the resort’s amenities, Peppers Clearwater Resort stands out as an attractive destination for those seeking both convenience and tranquility.
Breakfast
Peppers Clearwater Resort generally receives positive feedback for its breakfast offerings. Guests frequently described the breakfast as great with many enjoying the food and service in the restaurant. The buffet breakfast stood out for its variety and regular refreshment, offering a notable assortment of choices. Diners also appreciated the beautiful views while dining, which added to the overall experience.
However, some aspects of the breakfast service have room for improvement. Several patrons noted issues with the temperature of the food with instances of items being served cold. Additionally, there's a desire for clearer labeling of meat types in dishes to accommodate various dietary requirements better. While many guests found the breakfast to be of excellent value and very nice, others felt it was average or disappointing. Overall, the mixed reviews suggest that while the resort excels in certain areas, consistency in food quality and consideration of diverse dietary needs could enhance the guest experience further.
Dinner
Peppers Clearwater Resort boasts a restaurant that receives high praise from guests for both its delightful ambiance and exceptional meals. Diners describe the food as delicious and top class with many enjoying both lunch and dinner. The restaurant is noted for its cosy, inviting atmosphere and guests commend the wait staff for being super friendly and attentive. Moreover, the location adds to the overall dining experience with picturesque views.
Although most reviews are highly positive regarding the quality of food and service, a few guests did encounter issues. Some mentioned that elements of their meals were missing or that they faced service delays, such as waiting too long to be attended to. There were also comments about difficulties in obtaining GST receipts and some disappointments with specific aspects of the service.
Nevertheless, the majority of diners found their meals to be excellent and reasonably priced, enhancing their overall stay at the resort. The positive experiences with the on-site restaurant make it a highlight, despite a handful of service-related concerns.
Rooms
Peppers Clearwater Resort has garnered a mix of feedback from its guests regarding the rooms with many positive highlights focused on the room sizes and stunning views. Guests have frequently praised the spaciousness and comfort of the rooms, especially appreciating features like large beds, cozy furnishings and well-equipped facilities. Those staying in the lakeview suites particularly enjoyed the beautiful vistas with some mentioning the delight of sunset scenes over the lake and golf course.
The resort's location also received favorable remarks due to its picturesque setting and proximity to amenities, which added to the overall appeal of the stay. Rooms with balconies were a favorite among visitors for the lovely outlook they offered, contributing to a relaxing atmosphere.
However, there were recurring criticisms about the dated condition of the room interiors with several noting that furniture, carpets and other facilities appeared worn and in need of refurbishment. Cleanliness issues arose in multiple reviews, undermining some of the positive aspects of the accommodations. Specific complaints included dirty or dusty rooms, cobwebs and stained or damp-smelling carpets.
In conclusion, while Peppers Clearwater Resort offers spacious and comfortable accommodations with fantastic views that are well-regarded by many guests, there are notable areas for improvement in terms of maintenance and cleanliness to meet all guests' expectations.
Beds
Peppers Clearwater Resort boasts an impressive range of reviews highlighting the comfort of its beds. Guests frequently describe the beds as comfy, very comfortable and even fantastic. Many appreciate the large size, referring to the beds as big, extra big or the biggest ever seen. Additionally, several reviews mention the excellent pressure in the shower and the overall cleanliness of the facility.
A recurring positive theme is the comfort level with some guests noting the beds were the most comfortable they had ever experienced. The comfort is further enhanced by the availability of lots of pillows and some reviews also mention the beautiful views and ease of check-in contributing to a satisfying stay.
However, not all feedback is glowing. A few guests found the beds to be either too firm or too hard and uncomfortable with one mentioning a slump in the mattress despite its large size. Nonetheless, the general consensus leans towards a positive sleeping experience, making Peppers Clearwater Resort appear to prioritize guest comfort in its bedding arrangements.
Cleanliness
Peppers Clearwater Resort has received mixed reviews regarding its cleanliness. While the facilities themselves are generally described as clean and comfortable, the state of the rooms has garnered considerable criticism. Many guests have noted issues such as cobwebs on lamps near the bed, extensive cobwebs and bird droppings on the wooden chairs and deck rails, as well as dirty grout and mold in the bathrooms. Some guests also reported seeing spider nests in windows, finger marks on cupboards and a significant amount of dust in the rooms. Instances of electrical issues, unclean wet towels not being replaced and areas that only appeared to be surface-cleaned were also highlighted. Additionally, the exterior cleanliness was found lacking with noticeable cobwebs on the roof and shabby conditions outside.
Despite the overall quality of the facilities, several guests felt that the rooms were under-maintained and in poor condition, mentioning details such as paint falling off the walls and dirty or leaky bathroom fixtures. Some reported foul odors in the rooms, likened to the smell of a wet dog. The lack of sufficient parking spaces, friendliness of some staff and privacy concerns with the decks further detracted from the experience.
Overall, while Peppers Clearwater Resort offers some appealing aspects in terms of comfort and general facility upkeep, the attention to detail in room cleanliness needs significant improvement.
Staff
The staff at Peppers Clearwater Resort have garnered a largely positive reputation among guests. Described frequently as friendly, helpful and welcoming, the staff have made the accommodations feel considerably enhanced for many visitors. Both the restaurant and cleaning staff receive high praise for their exceptional service and willingness to go the extra mile. Events like a 90th birthday party were handled with impressive care and attention, indicating their dedication to creating memorable experiences.
However, some reviews highlighted areas for improvement, especially regarding the reception team, which was sometimes perceived as less welcoming compared to their restaurant counterparts. Instances of service falling short included slow responsiveness due to understaffing and unavailability of certain menu items at the restaurant.
Despite occasional lapses, the overall sentiment points to a team that is committed to making guests feel valued. Whether assisting with bookings or handling unexpected situations like flight cancellations, the Peppers Clearwater Resort staff generally excel in making guests' stay pleasurable and worry-free.
Wi-Fi
Although Peppers Clearwater Resort excels in many areas, the wifi service has received mixed feedback from guests. Some visitors noted that the internet, while slow, is indeed usable. However, several guests experienced connectivity issues, mentioning that the wifi only worked in the restaurant and not in their rooms. There were reports of poor coverage and several instances where the wifi didn't work at all despite multiple attempts to reset it. While some guests found the wifi to be acceptable but not exceptional, others faced persistent dropouts and slow speeds. There were also mentions of the wifi password not functioning and no free wifi availability.
Golf
Peppers Clearwater Resort captivates guests with its tranquil and scenic golf course, offering a picturesque setting that deeply enhances the overall experience. The resort boasts beautiful views and spacious, well-maintained grounds, often highlighted by the lovely lake and abundant bird life that contribute to a serene atmosphere. Visitors frequently comment on the stunning vistas from various vantage points within the resort, including Gardenview Apartments. The surrounding golf course is described as both gorgeous and inviting, perfectly complementing the resort’s beautiful location. Meals and services at the resort are well-regarded, adding to the enjoyment of the stay. Access to the golf course is notably convenient, making it a favored activity among guests. While some find the experience pricey, the majority appreciate the peaceful environment and commend the scenery, supportive staff and overall luxury of the venue.
No, Peppers Clearwater Resort doesn't have any pool.
No, a spa isn't available at Peppers Clearwater Resort.
No, Peppers Clearwater Resort doesn't allow dogs.
Yes, parking facilities are available at Peppers Clearwater Resort.