Mercure Chur City West
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Summary of reviewsMercure Chur City West receives substantial positive feedback for its strategic and convenient location, offering easy access to various amenities and transportation options. Situated slightly outside the main town center, the hotel provides a tranquil atmosphere away from the busy streets. Its proximity to the highway and ample parking facilities make it accessible for those traveling by car. Public transportation is also a strong point with frequent bus services connecting guests to key areas, along with free transportation vouchers provided by the hotel. The location is ideal for exploring ski resorts and scenic spots and a nearby shopping center and cinema offer additional convenience for shopping and dining.
The breakfast experience at Mercure Chur City West is generally well-received with many guests praising the good, delicious and varied options available in a pleasant restaurant atmosphere. The service is often noted as friendly and efficient, though there are some concerns about limited selections, especially later in the morning and issues with food freshness and quality. Despite these criticisms, many guests enjoy the breakfast overall, appreciating its availability from early in the morning.
For dinner, the hotel’s restaurant offers a high-quality culinary experience with delicious food and a pleasant atmosphere. However, the restaurant's limited operating hours can be an inconvenience, as it may be closed on evenings, weekends and public holidays, necessitating alternative dining plans.
The rooms at Mercure Chur City West consistently receive praise for their spaciousness, modernity and cleanliness. Guests appreciate the large, bright and airy rooms with stunning mountain and city views. The comfortable beds, modern amenities and well-designed bathrooms contribute to a restful stay. Minor issues such as room temperature and the adequacy of certain facilities are occasionally noted, but overall, the feedback on room quality is overwhelmingly positive.
Cleanliness throughout the hotel is highly commendable with guests frequently citing the immaculate condition of the rooms and common areas. While there are occasional mentions of specific cleanliness issues, the overall commitment to maintaining a clean and comfortable environment is clear.
The staff at Mercure Chur City West are recognized for their exceptional service and friendliness. Guests frequently highlight the professionalism and helpfulness of the personnel, particularly the receptionists. The staff’s dedication to making guests feel welcome and comfortable is a standout feature, contributing significantly to the overall positive experience.
The fitness room at the hotel is described as excellent, despite its smaller size and some cumbersome equipment. Noise from the fitness area is mentioned occasionally, but the setup is generally well-regarded.
Parking at Mercure Chur City West is convenient with an underground garage offering direct access to the hotel. While the parking fees are considered high by some guests, the overall experience is hassle-free with secure and ample parking options available.
Families find Mercure Chur City West to be an excellent choice with family-oriented rooms and thoughtful amenities for children. The hotel's good breakfast options, shopping convenience and dedicated parking spots enhance its appeal for family stays. Minor inconveniences like limited food options for children are noted, but the overall family-friendly experience is positive.
The beds at the hotel receive mixed feedback with many guests finding them comfortable and conducive to a good night’s sleep. However, there are some complaints about the beds being too small, soft or lacking adequate support. Pillow quality is another area of concern for several guests.
While Mercure Chur City West markets itself as a 4-star hotel, some guests feel that certain services, particularly the breakfast, fall short of expectations for this rating. Nevertheless, the hotel offers many high-quality amenities that align with its four-star designation.
For business travelers, Mercure Chur City West is an excellent choice, offering practical facilities and an accessible location near the highway. Its functional environment is well-suited for business purposes with guests finding it ideal for both short and extended stays.
Finally, the hotel is dog-friendly, providing amenities like dog beds and food bowls, ensuring a comfortable stay for guests traveling with their pets.
Overall, Mercure Chur City West is a practical and comfortable choice for a variety of travelers, offering strategic location advantages, modern and clean accommodations and a high level of service from its staff.
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The breakfast experience at Mercure Chur City West is generally well-received with many guests praising the good, delicious and varied options available in a pleasant restaurant atmosphere. The service is often noted as friendly and efficient, though there are some concerns about limited selections, especially later in the morning and issues with food freshness and quality. Despite these criticisms, many guests enjoy the breakfast overall, appreciating its availability from early in the morning.
For dinner, the hotel’s restaurant offers a high-quality culinary experience with delicious food and a pleasant atmosphere. However, the restaurant's limited operating hours can be an inconvenience, as it may be closed on evenings, weekends and public holidays, necessitating alternative dining plans.
The rooms at Mercure Chur City West consistently receive praise for their spaciousness, modernity and cleanliness. Guests appreciate the large, bright and airy rooms with stunning mountain and city views. The comfortable beds, modern amenities and well-designed bathrooms contribute to a restful stay. Minor issues such as room temperature and the adequacy of certain facilities are occasionally noted, but overall, the feedback on room quality is overwhelmingly positive.
Cleanliness throughout the hotel is highly commendable with guests frequently citing the immaculate condition of the rooms and common areas. While there are occasional mentions of specific cleanliness issues, the overall commitment to maintaining a clean and comfortable environment is clear.
The staff at Mercure Chur City West are recognized for their exceptional service and friendliness. Guests frequently highlight the professionalism and helpfulness of the personnel, particularly the receptionists. The staff’s dedication to making guests feel welcome and comfortable is a standout feature, contributing significantly to the overall positive experience.
The fitness room at the hotel is described as excellent, despite its smaller size and some cumbersome equipment. Noise from the fitness area is mentioned occasionally, but the setup is generally well-regarded.
Parking at Mercure Chur City West is convenient with an underground garage offering direct access to the hotel. While the parking fees are considered high by some guests, the overall experience is hassle-free with secure and ample parking options available.
Families find Mercure Chur City West to be an excellent choice with family-oriented rooms and thoughtful amenities for children. The hotel's good breakfast options, shopping convenience and dedicated parking spots enhance its appeal for family stays. Minor inconveniences like limited food options for children are noted, but the overall family-friendly experience is positive.
The beds at the hotel receive mixed feedback with many guests finding them comfortable and conducive to a good night’s sleep. However, there are some complaints about the beds being too small, soft or lacking adequate support. Pillow quality is another area of concern for several guests.
While Mercure Chur City West markets itself as a 4-star hotel, some guests feel that certain services, particularly the breakfast, fall short of expectations for this rating. Nevertheless, the hotel offers many high-quality amenities that align with its four-star designation.
For business travelers, Mercure Chur City West is an excellent choice, offering practical facilities and an accessible location near the highway. Its functional environment is well-suited for business purposes with guests finding it ideal for both short and extended stays.
Finally, the hotel is dog-friendly, providing amenities like dog beds and food bowls, ensuring a comfortable stay for guests traveling with their pets.
Overall, Mercure Chur City West is a practical and comfortable choice for a variety of travelers, offering strategic location advantages, modern and clean accommodations and a high level of service from its staff.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Mercure Chur City West enjoys a strategic and convenient location that appeals to guests seeking easy access to various amenities and transportation options. Located slightly outside the main town center of Chur, the hotel offers a quiet stay away from the hustle and bustle, which many guests find appealing. The proximity to the highway exit makes it easily accessible for those traveling by car with ample parking facilities available.
Public transportation is a strong point with frequent bus services stopping right in front of the hotel, efficiently connecting guests to the main town, train station and other key areas. Guests appreciate the free transportation vouchers provided by the hotel, further enhancing the convenience of getting around. The location is also favorable for those looking to explore multiple ski resorts and nearby scenic spots.
For guests interested in shopping and dining, the hotel is excellently positioned next to a shopping center and a cinema, offering plenty of options within walking distance. While some visitors note that the hotel is located in an industrial area and a bit away from the main attractions, others praise the panoramic mountain views and the overall tranquility of the location.
Overall, Mercure Chur City West stands out for its strategic location, excellent transportation links and proximity to a variety of amenities, making it a practical and comfortable choice for both leisure and business travelers.
The breakfast experience at Mercure Chur City West evokes mixed but generally positive sentiments. Many guests noted the breakfast as good, delicious, very good and even excellent, highlighted by a very nice restaurant atmosphere. There were mentions of an extensive, generous, rich and varied breakfast with some praising it as lavish and tasty. The presentation was often sufficient and nicely arranged with some guests mentioning it to be simple yet tasty.
However, some aspects of the breakfast left a lot to be desired. Several guests felt the selection was limited, especially later in the morning and not always replenished. It was also mentioned that the quality of some offerings, like old bread and cold cuts or mushy croissants, didn't meet the expectations of a 4-star hotel. For the price, which was noted at 22 francs per person, some guests found the value and quality subpar. Issues with freshness and inferior quality products were pointed out as well. Occasionally, the breakfast was described as poor, very meager and even "worth avoiding."
Despite these criticisms, the service was often noted to be friendly and efficient, though some guests did express a desire for more attention to the food layout and freshness. The breakfast is available from 06.30, which is convenient for early risers. Overall, while there are areas needing improvement, many guests enjoyed their breakfast experience at the Mercure Chur City West.
Dining at Mercure Chur City West offers a mix of high-quality culinary experiences and some accessibility challenges. Guests frequently praise the delicious food, noting its great taste and quality. The restaurant itself is well-regarded for its appealing decor and pleasant atmosphere, contributing to an enjoyable dining experience. The service is described as friendly and efficient, enhancing the overall dining experience.
However, prospective diners should be aware of certain limitations. The restaurant operates as a separate business and is not always open to hotel guests. There are multiple reports of it being closed in the evenings, on weekends and during public holidays, potentially leading to inconvenience. Additionally, the restaurant can be fully booked at times, making it inaccessible without prior reservations. Despite these closures, there are dining alternatives available nearby and guests can still enjoy drinks at the bar located at the reception.
Overall, while the food and service at the restaurant receive high marks, the limited operating hours may require guests to plan their dining schedules accordingly.
Guests of the Mercure Chur City West consistently praise the spaciousness and modernity of the rooms. Many reviews highlight the generous room sizes, describing them as large, bright and airy, often with stunning panoramic views of the mountains and city. The rooms are noted for being exceptionally clean and well-furnished with modern amenities, adding to the overall comfort and appeal.
The bathrooms receive positive comments for their size and excellent facilities, including large showers and panoramic views from some. Guests also appreciate the modern design and decor of the rooms, which often feature large windows that let in plenty of light, contributing to a pleasant and cozy atmosphere.
Comfort is a recurring theme with many mentioning the comfortable beds and the quiet environment, making for a restful stay. The hotel also ensures practical aspects are covered with rooms being easily accessible by elevators and well-equipped with the necessary amenities.
While a few reviews pointed out minor issues such as room temperature or the adequacy of certain facilities, the overwhelming majority of feedback focuses on the high standards of room quality and the beautiful, modern interiors that make staying at Mercure Chur City West a delightful experience.
The beds at Mercure Chur City West receive mixed feedback from guests, though there are notable positives. A significant number of reviews highlight the beds as comfortable with some even mentioning extremely comfortable or very comfortable bedding. Many guests appreciated the cozy rooms and good mattresses, contributing to a good night’s sleep. However, there are also mentions of the beds being too small or too soft for some guests’ preferences. Issues with the pillows were frequently noted with complaints about them being flat, too soft or needing improvement. Additionally, there were a few mentions of missing slatted frames in single beds and beds not being firm enough for those who prefer a firmer mattress. Despite some criticisms, many guests found the beds comfortable and the bedding cozy, which generally added to a restful stay.
Mercure Chur City West has received numerous remarks highlighting the hotel's emphasis on cleanliness. Guests consistently praise the rooms for being very clean, spacious and modern, creating a comfortable environment for their stay. The hotel features attractive and up-to-date furnishings, further enhancing the modern and clean ambiance. Visitors appreciate the cleanliness of the common areas, including well-maintained restrooms. Guests frequently note that everything looks new and well-maintained, contributing to a welcoming atmosphere. However, there are occasional mentions of cleanliness issues in specific areas, such as some breakfast plates, bathroom floors and ventilation systems. Despite these isolated concerns, the overall feedback indicates a commitment to maintaining a clean and comfortable setting. The hotel staff is described as exceptionally friendly, adding to the positive experience at this contemporary and clean property.
Mercure Chur City West's staff have received high praise from guests for their exceptional service and friendliness. Many reviews highlight the professionalism and welcoming nature of the hotel's personnel with special mention given to the receptionists' friendliness and competence. Guests frequently noted the staff's helpfulness, whether it was accommodating late check-ins, managing special requests or providing extra amenities like a kettle for tea.
The team at the front desk is repeatedly described as proactive, efficient and attentive, ensuring a pleasant check-in and stay experience. Numerous guests appreciated the personal touches, such as mailing back a grandchild's forgotten stuffed toy and decorating rooms for special occasions. There's also commendation for the restaurant and service staff, who are noted for their friendliness and supportiveness. Overall, the consistent theme across the reviews is the staff's dedication to making guests feel welcome and comfortable, demonstrating a high level of hospitality and excellent service.
The fitness room at 'Mercure Chur City West' is associated with a physio clinic, suggesting a professional setup. The gym has been described as excellent and well-structured with a reasonable range of equipment despite its smaller size. However, some guests have mentioned that the equipment can be cumbersome to use, requiring a card and touchscreen interaction. Additionally, there have been complaints about noise emanating from the fitness room, particularly on the 10th floor. For those looking for a more extensive workout experience, local fitness centers in the area might be a better option.
The parking experience at Mercure Chur City West is generally positive with most guests finding it convenient and hassle-free. The parking facilities include an underground garage with direct access to the hotel, ensuring easy accessibility. However, the parking spaces can be limited, particularly in the private section within the shopping mall's underground parking. Guests have appreciated the security provided for motorcycles and the ample parking space available.
There are concerns about the cost of parking with many reviewers noting that the fees are high and sometimes not transparent at the time of booking. A parking fee of around CHF 10 to CHF 15 is common, which some guests feel should be included in the room price. On a positive note, free parking is occasionally available and some guests have enjoyed the benefit of garage space included in their stay.
Despite the high costs, the convenience of having parking in the same building and the seamless access from the parking to the hotel and shopping center garner appreciation. Overall, parking at Mercure Chur City West is effective and convenient, but travelers should be prepared for the additional costs and potential space limitations.
Mercure Chur City West is an excellent choice for families with an abundance of family-friendly amenities and services. The rooms are particularly family-oriented, making it convenient for parents traveling with children. Special touches for kids, such as a fantastic toy retrieval service for grandchildren, are highlights that set this hotel apart. The communal spaces are well-suited for families, providing ample opportunities for both play and relaxation.
Thanks to family pricing and thoughtful adaptations for babies, the hotel caters well to the needs of younger children. Additionally, the hotel's good breakfast and shopping options add to its family-friendly appeal. Families will appreciate the dedicated parking spots and the child-friendly environment. For those conscious about ecological practices, there's a small incentive for opting out of room cleaning, further enhancing the stay.
Despite slight inconveniences like the lack of a bathtub and limited food options for children, the overall experience is positive. With its blend of thoughtful amenities and convenient location, Mercure Chur City West earns high praise from families.
Mercure Chur City West positions itself as a 4-star hotel, promising a range of services and facilities in line with its rating. However, while guests appreciate the excellent steam and sauna facilities, many express dissatisfaction with the breakfast offerings, citing that it is not as extensive or varied as one would expect from a hotel of this category. There are reports that the breakfast buffet lacks in diversity and quality, falling short of the standards typically associated with a 4-star establishment. Additionally, the overall price level is considered high, especially when compared to similar hotels, leading to a perception of disappointing price-performance. While the hotel's services receive some commendation, the general sentiment is that the amenities do not consistently meet the 4-star benchmark.
Mercure Chur City West is ideally located for business travelers, situated in an industrial area with convenient access right off the highway exit. The hotel is recognized for its functional and practical facilities, making it an excellent choice for work-related stays. Guests have praised it as a high-quality business hotel, highlighting its suitability for quick business trips and longer work stays. The impersonal and anonymous atmosphere caters well to those in town for business, ensuring that the needs of corporate travelers are met efficiently. Overall, it is an optimal accommodation for professionals visiting Chur for business purposes.
The Mercure Chur City West is recognized as a dog-friendly hotel, offering amenities like dog beds and food bowls for its four-legged guests. The pet-friendly policy is appreciated by many with the staff welcoming dogs warmly. However, customers have noted that the additional charge for bringing a dog, set at CHF 20 per day, can feel quite excessive. Despite the cost, the provision of a dog bed and bowls upon request enhances the stay for those traveling with pets.
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Location
Public transportation is a strong point with frequent bus services stopping right in front of the hotel, efficiently connecting guests to the main town, train station and other key areas. Guests appreciate the free transportation vouchers provided by the hotel, further enhancing the convenience of getting around. The location is also favorable for those looking to explore multiple ski resorts and nearby scenic spots.
For guests interested in shopping and dining, the hotel is excellently positioned next to a shopping center and a cinema, offering plenty of options within walking distance. While some visitors note that the hotel is located in an industrial area and a bit away from the main attractions, others praise the panoramic mountain views and the overall tranquility of the location.
Overall, Mercure Chur City West stands out for its strategic location, excellent transportation links and proximity to a variety of amenities, making it a practical and comfortable choice for both leisure and business travelers.
Breakfast
However, some aspects of the breakfast left a lot to be desired. Several guests felt the selection was limited, especially later in the morning and not always replenished. It was also mentioned that the quality of some offerings, like old bread and cold cuts or mushy croissants, didn't meet the expectations of a 4-star hotel. For the price, which was noted at 22 francs per person, some guests found the value and quality subpar. Issues with freshness and inferior quality products were pointed out as well. Occasionally, the breakfast was described as poor, very meager and even "worth avoiding."
Despite these criticisms, the service was often noted to be friendly and efficient, though some guests did express a desire for more attention to the food layout and freshness. The breakfast is available from 06.30, which is convenient for early risers. Overall, while there are areas needing improvement, many guests enjoyed their breakfast experience at the Mercure Chur City West.
Dinner
However, prospective diners should be aware of certain limitations. The restaurant operates as a separate business and is not always open to hotel guests. There are multiple reports of it being closed in the evenings, on weekends and during public holidays, potentially leading to inconvenience. Additionally, the restaurant can be fully booked at times, making it inaccessible without prior reservations. Despite these closures, there are dining alternatives available nearby and guests can still enjoy drinks at the bar located at the reception.
Overall, while the food and service at the restaurant receive high marks, the limited operating hours may require guests to plan their dining schedules accordingly.
Rooms
The bathrooms receive positive comments for their size and excellent facilities, including large showers and panoramic views from some. Guests also appreciate the modern design and decor of the rooms, which often feature large windows that let in plenty of light, contributing to a pleasant and cozy atmosphere.
Comfort is a recurring theme with many mentioning the comfortable beds and the quiet environment, making for a restful stay. The hotel also ensures practical aspects are covered with rooms being easily accessible by elevators and well-equipped with the necessary amenities.
While a few reviews pointed out minor issues such as room temperature or the adequacy of certain facilities, the overwhelming majority of feedback focuses on the high standards of room quality and the beautiful, modern interiors that make staying at Mercure Chur City West a delightful experience.
Beds
Cleanliness
Staff
The team at the front desk is repeatedly described as proactive, efficient and attentive, ensuring a pleasant check-in and stay experience. Numerous guests appreciated the personal touches, such as mailing back a grandchild's forgotten stuffed toy and decorating rooms for special occasions. There's also commendation for the restaurant and service staff, who are noted for their friendliness and supportiveness. Overall, the consistent theme across the reviews is the staff's dedication to making guests feel welcome and comfortable, demonstrating a high level of hospitality and excellent service.
Gym
Parking
There are concerns about the cost of parking with many reviewers noting that the fees are high and sometimes not transparent at the time of booking. A parking fee of around CHF 10 to CHF 15 is common, which some guests feel should be included in the room price. On a positive note, free parking is occasionally available and some guests have enjoyed the benefit of garage space included in their stay.
Despite the high costs, the convenience of having parking in the same building and the seamless access from the parking to the hotel and shopping center garner appreciation. Overall, parking at Mercure Chur City West is effective and convenient, but travelers should be prepared for the additional costs and potential space limitations.
Family
Thanks to family pricing and thoughtful adaptations for babies, the hotel caters well to the needs of younger children. Additionally, the hotel's good breakfast and shopping options add to its family-friendly appeal. Families will appreciate the dedicated parking spots and the child-friendly environment. For those conscious about ecological practices, there's a small incentive for opting out of room cleaning, further enhancing the stay.
Despite slight inconveniences like the lack of a bathtub and limited food options for children, the overall experience is positive. With its blend of thoughtful amenities and convenient location, Mercure Chur City West earns high praise from families.
4 Star
Business
Dog Friendly
No, Mercure Chur City West doesn't have any pool.
No, a spa isn't available at Mercure Chur City West.
Yes, Mercure Chur City West welcomes dogs.
Yes, parking facilities are available at Mercure Chur City West.
Yes, Mercure Chur City West has a gym.
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