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Summary of reviewsThe ibis Ciboure Saint-Jean-de-Luz hotel earns high praise for its ideal location, placing guests within a short walk to the charming town of Saint-Jean-de-Luz, its beaches and harbor. Nearby amenities, restaurants, shops and the sea are all within comfortable walking distance and the tranquil environment, despite being close to major highways and a railroad track, provides a peaceful stay. The convenience of secure, free parking is a highlighted benefit for those traveling by car or motorcycle, making the hotel a favorable choice for stopovers, weekend visits and longer stays.
Guests commend the hearty and varied breakfast, featuring a variety of fresh and local products, including homemade madeleines and pancakes. The breakfast is noted for its good value with a broad selection that includes charcuterie, cheese, eggs, pastries and fruits. Though there are some mentions of the need for better hygiene and fresh orange juice, the breakfast is generally regarded as excellent.
The rooms at the hotel are generally comfortable, spacious and clean, often larger than those found at other ibis hotels. Well-equipped with comfortable beds and offering beautiful views of the sea and harbor, the rooms provide a pleasant stay. Some points for improvement include more meticulous cleaning, larger bathrooms and the addition of amenities like a kettle and tea/coffee tray. Despite these suggestions, sound insulation and air-conditioning contribute to a comfortable and quiet environment.
Cleanliness is a mixed bag with the hotel often praised for its clean rooms, bathrooms and overall environment. However, occasional reports of dirty elevators, unclean common areas and hastily done room cleaning suggest a need for more consistent housekeeping practices.
The hotel's staff are frequently praised for their friendliness, professionalism and attentiveness. Descriptions such as "very friendly," "kind," and "helpful" are common with the reception and breakfast staff receiving specific commendations. The staff's warm, welcoming demeanor significantly enhances the guest experience.
WiFi at the hotel receives generally positive feedback with reliable and strong connections throughout the stay, adding convenience for travelers.
Parking facilities are a notable advantage with guests appreciating the free, secure and covered parking options. The ease of access to the parking, including an underground garage, adds to the convenience. Despite a few mentions of narrow spaces, the secure and complimentary parking solution receives high praise.
The beds are predominantly described as comfortable with cozy, good-quality bedding contributing to a restful sleep experience. While a few guests found the beds too firm or had minor issues with lumpy mattresses, the overall consensus is that the beds are a strong point of the hotel.
Although the hotel is good value for money, some guests feel it aligns more with a two-star rating rather than meeting the full expectations of a three-star establishment. Issues like empty shower bottles and unusable pillows detract slightly from the experience.
Lastly, the hotel is accessible and convenient for guests with disabilities, offering easy access and facilities for people with reduced mobility, enhancing its suitability for a diverse range of travelers. The overall accessibility is seamless, making it a practical choice for many guests.
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