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Summary of reviewsThe Best Western Royal Plaza Hotel and Trade Center receives overall favorable reviews, particularly in terms of its location, amenities and staff.
The hotel's location is highly praised for its convenience and accessibility, situated near major routes like 495 and 290. Guests appreciate its proximity to events, shops, restaurants and essential services, which are within an easy walking distance. Despite minor inconveniences like limited signage and the condition of the parking lot, the peaceful setting adds to the positive guest experience.
The breakfast offerings at the hotel are frequently commended. Guests highlight the variety, freshness and quality of the food with real eggs and ample choices available. The buffet style and plentiful coffee contribute to the high satisfaction and the fact that breakfast is free for overnight guests adds extra value.
Rooms are another strong point of the hotel. They are consistently praised for their size, comfort and cleanliness. Guests especially appreciate the spacious and comfortable beds as well as the pet-friendly accommodations. While a few comments indicate minor issues with room appliances and décor, the overall feedback reflects a pleasant and restful stay.
Cleanliness is generally seen as a strong aspect of the hotel with many guests noting the well-maintained environment and clean facilities. However, there are some reviews that highlight areas needing improvement, particularly regarding room ventilation and common areas. Despite these concerns, the clean rooms and friendly staff create a favorable impression.
The staff at the hotel receive high marks for their friendliness and helpfulness. Reviewers consistently highlight the accommodating and attentive nature of the employees. The front desk staff, in particular, are noted for their exceptional service and customer recommendations.
The swimming pool receives mixed reviews. While some guests find it clean and enjoyable, others report issues with cleanliness, size and water temperature. Safety concerns have also been mentioned, making the pool experience inconsistent among guests.
Overall, the beds are praised for their comfort, contributing to a good night's sleep. Although there are occasional mentions of discomfort, the general consensus is positive.
In summary, the Best Western Royal Plaza Hotel and Trade Center is well-regarded for its convenient location, quality breakfast, spacious and clean rooms and friendly staff, contributing to a generally positive guest experience.
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