Grand Hotel Italia
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Summary of reviewsGrand Hotel Italia in Cluj is widely praised for its superior location, excellent staff, spacious rooms and luxurious amenities. Nestled on a hill, the hotel offers breathtaking panoramic views of the city, creating a serene and quiet atmosphere just a short ride from downtown Cluj. Nearby conveniences like a Lidl store and on-site amenities, including a spa, further enhance the tranquil experience.
The breakfast at the hotel receives commendations for its rich variety and delicious offerings, featuring fresh fruits, good cheese and charcuterie. Guests can enjoy their meals with the added convenience of car parking with charging stations for electric vehicles. While some feel the breakfast could meet higher standards expected of a 5-star hotel, the general consensus is positive with many satisfied guests.
Dinner experiences are mixed with many guests praising the food as delicious and well-prepared, while others find the menu limited and the meals below expectations. Service efficiency in the restaurant and bar has also been noted as an area needing improvement.
The rooms at Grand Hotel Italia stand out for their ample space, comfort and cleanliness. Guests appreciate the large, bright and stylishly decorated rooms, which, despite their somewhat old-fashioned decor, are attractive and functional. The bathrooms, known for their size and modern amenities, contribute greatly to the overall positive experience, ensuring a restful and serene stay.
Cleanliness is a strong point with the hotel consistently impressing guests with its spotless rooms and well-maintained property. Although there are occasional lapses, such as rooms not being cleaned on a particular day, the high standard of cleanliness remains a notable strength.
The friendly, professional and attentive staff further enhance the guest experience, particularly in the reception and breakfast service. There are a few isolated reports of unfriendly attitudes, but the majority of reviews emphasize the staff's dedication to guest satisfaction.
The stylish spa at Grand Hotel Italia receives high marks for its cleanliness and excellent facilities, including saunas and a pool. While the occasionally reported unavailability of the spa facilities is a downside, the general sentiment is one of appreciation for the relaxing environment.
The hotel's pool is a significant highlight, described as large, beautiful and heated, contributing to a pleasant experience even in cooler weather. Although sometimes crowded and in need of attention, the pool's positive attributes and the friendly poolside staff enhance the overall stay.
Guests also laud the hotel’s beds for their comfort and size, though some note minor issues like stained mattresses and the use of two single beds instead of a double. Overall, the beds contribute significantly to a pleasant and comfortable sleeping experience.
In summary, Grand Hotel Italia delivers a luxurious and tranquil retreat with its stunning location, spacious and clean rooms, excellent staff, luxurious spa and pool facilities and generally positive dining experiences. While some areas like dinner options and certain aspects of service could use improvement, the overall guest experience remains highly satisfying.
Categories
The breakfast at the hotel receives commendations for its rich variety and delicious offerings, featuring fresh fruits, good cheese and charcuterie. Guests can enjoy their meals with the added convenience of car parking with charging stations for electric vehicles. While some feel the breakfast could meet higher standards expected of a 5-star hotel, the general consensus is positive with many satisfied guests.
Dinner experiences are mixed with many guests praising the food as delicious and well-prepared, while others find the menu limited and the meals below expectations. Service efficiency in the restaurant and bar has also been noted as an area needing improvement.
The rooms at Grand Hotel Italia stand out for their ample space, comfort and cleanliness. Guests appreciate the large, bright and stylishly decorated rooms, which, despite their somewhat old-fashioned decor, are attractive and functional. The bathrooms, known for their size and modern amenities, contribute greatly to the overall positive experience, ensuring a restful and serene stay.
Cleanliness is a strong point with the hotel consistently impressing guests with its spotless rooms and well-maintained property. Although there are occasional lapses, such as rooms not being cleaned on a particular day, the high standard of cleanliness remains a notable strength.
The friendly, professional and attentive staff further enhance the guest experience, particularly in the reception and breakfast service. There are a few isolated reports of unfriendly attitudes, but the majority of reviews emphasize the staff's dedication to guest satisfaction.
The stylish spa at Grand Hotel Italia receives high marks for its cleanliness and excellent facilities, including saunas and a pool. While the occasionally reported unavailability of the spa facilities is a downside, the general sentiment is one of appreciation for the relaxing environment.
The hotel's pool is a significant highlight, described as large, beautiful and heated, contributing to a pleasant experience even in cooler weather. Although sometimes crowded and in need of attention, the pool's positive attributes and the friendly poolside staff enhance the overall stay.
Guests also laud the hotel’s beds for their comfort and size, though some note minor issues like stained mattresses and the use of two single beds instead of a double. Overall, the beds contribute significantly to a pleasant and comfortable sleeping experience.
In summary, Grand Hotel Italia delivers a luxurious and tranquil retreat with its stunning location, spacious and clean rooms, excellent staff, luxurious spa and pool facilities and generally positive dining experiences. While some areas like dinner options and certain aspects of service could use improvement, the overall guest experience remains highly satisfying.
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Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
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5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Grand Hotel Italia receives considerable praise for its excellent location, nestled on a hill that provides beautiful, panoramic views of Cluj. Guests appreciate the serene, quiet atmosphere on the outskirts of the city, making it a peaceful retreat. The hotel is a few kilometers from the city center, which means it is accessible mainly by taxi or rideshare services for those looking to explore downtown Cluj. Despite its distance from the bustling city center, this location ensures a rich and mesmerizing vista of the entire cityscape.
The hotel's position is further complemented by nearby conveniences such as a Lidl store, just a short walk away. This quiet and elevated location pairs well with the hotel’s generous rooms and friendly staff, enhancing the overall experience. However, some guests have noted that it may not be easy to explore the city thoroughly without the use of transportation. The onsite amenities include a spa, although guests mentioned that transitioning from the spa to rooms involves passing through cooler areas. Nonetheless, the superb cleanliness, impressive atmosphere and beautiful city views make the Grand Hotel Italia a compelling choice for visitors seeking a blend of tranquility and scenic grandeur.
The breakfast experience at Grand Hotel Italia garners mostly positive feedback from its guests. Many praise the breakfast for its rich variety and delicious offerings, highlighting fresh fruits, good cheese and charcuterie as noteworthy. Several reviews describe the breakfast as superb, excellent and very tasty with a large selection to cater to various tastes. The presence of friendly and efficient staff also enhances the dining experience.
Guests appreciate the ability to enjoy breakfast outside, adding a dreamy touch to their mornings. The hotel offers a nice and varied breakfast with plenty of options, which has been characterized as very good and welcoming by many. For those traveling by car, the large, free parking lot with charging stations for electric vehicles is an added convenience.
However, a few guests feel that the breakfast does not meet the high standards expected from a 5-star hotel, citing issues with cleanliness, service and overall quality. Despite these mixed reviews, the general consensus leans towards a positive breakfast experience with many guests expressing satisfaction with the variety and taste of the offerings.
The dinner experience at Grand Hotel Italia presents a mixed palette of impressions. On the positive side, the food in the restaurant often receives high praise with many guests describing it as very delicious, really very good and excellent. Several reviews have highlighted the restaurant as perfect with guests enjoying a la carte meals during their stay. However, some guests report less favorable experiences, noting that the restaurant menu is quite limited and the food can range from okay to poorly cooked. Complaints include dishes being too salty, lacking in taste and generally not worth the price paid. Additionally, some have experienced service issues, citing disorganization in the restaurant and insufficient staffing at the bar. Despite these inconsistencies, the overall sentiment suggests that while the Grand Hotel Italia's dinner offerings have potential, there is room for improvement in both the quality and variety of the food as well as in the efficiency of the service.
Grand Hotel Italia offers rooms that excel in space and comfort, providing guests with a tranquil retreat. The rooms are consistently described as large, spacious and bright. Many highlight the cleanliness and comfort with some rooms featuring beautiful balconies and impressive city views. Visitors appreciate the stylish, albeit somewhat old-fashioned, decor. While noting that the rooms may not be recently renovated, guests still find them beautiful and attractive. The bathrooms also receive commendations for their size and modern amenities, contributing to the overall positive experience. The bedding is noted for its comfort, ensuring a restful stay. Despite minor critiques, the emphasis remains on the ample space and serene atmosphere the rooms provide.
Grand Hotel Italia's guests have frequently praised the comfort and size of the beds. Visitors have highlighted the huge and comfortable beds, often describing them as some of the best they've ever experienced. Many reviews mention that the beds are large, making them suitable for both short and long stays and that the overall comfort and ambience of the rooms contribute to a pleasant sleeping experience. However, there were a few critiques with some guests noting stained mattresses and the double beds being comprised of two single beds. Additionally, while the beds are comfortable, the pillows have room for improvement according to some reviews. Despite these minor drawbacks, the general consensus is that the beds at Grand Hotel Italia significantly enhance the guest experience.
Grand Hotel Italia consistently impresses guests with its impeccable cleanliness. Visitors frequently remark on the spotlessness of the rooms and the property overall, highlighting the spacious and clean rooms and bathrooms. The hotel’s luxury accommodations and stylish spa are also noted for their exceptional cleanliness. Many guests appreciate the clean, comfortable and spacious environment, emphasizing that the cleanliness is always on point.
However, some reviews mention lapses, such as rooms not being cleaned on a particular day or unsatisfactory cleaning services. Despite these few issues, the general consensus is overwhelmingly positive with top-notch cleaning frequently commended alongside the friendly staff and peaceful sleeping conditions. The Grand Hotel Italia sets a high standard for cleanliness, contributing significantly to the overall pleasant experience for its guests.
Guests at the Grand Hotel Italia predominantly praised the staff for their friendly and kind demeanor. The reception and restaurant teams were highlighted as particularly prompt, helpful and attentive, consistently making efforts to ensure guests felt welcomed. Many travelers mentioned the staff's professionalism and efficiency, describing them as polite and always willing to assist with inquiries. The breakfast service team received commendations for their exceptional service. However, there were mixed reviews regarding the overall consistency of friendliness with a few guests encountering unfriendly or arrogant attitudes, particularly from some receptionists. Despite these occasional critiques, the majority of the feedback underscores a positive and commendable staff experience.
The Grand Hotel Italia offers a modern, clean and stylish spa that has received high praise for its excellent facilities and beautiful surroundings. Guests frequently remark on the friendly and accommodating staff, contributing to an overall amazing experience. The spa's fresh and clean environment, along with well-maintained saunas and a mid-sized pool, has been noted as a highlight for many visitors. Despite occasional comments about the spa not being operational, the general consensus is very positive with excellent spa products enhancing the stay.
The pool at Grand Hotel Italia consistently receives positive feedback from guests, being described with terms like nice, large, beautiful and wonderful. The heated aspect of the pool is frequently highlighted, contributing to a pleasant experience even in the early mornings. Guests appreciate the cleanliness and spaciousness of the outdoor pool, as well as the general atmosphere it provides.
However, there are occasional concerns about accessibility, as the pool is sometimes crowded with visitors from outside the hotel and there have been instances where the pool area needed attention and the outdoor pool wasn’t open. Despite these minor drawbacks, the pool remains a major highlight of the hotel, contributing significantly to guests' overall satisfaction. The friendly and helpful staff further enhances the experience, ensuring guests enjoy their time at the hotel.
Grand Hotel Italia offers an experience that resonates with luxury and elegance. Guests describe the accommodations as clean and luxurious with excellent cleanliness maintenance and beautiful surroundings. The hotel itself is noted for its pampering ambiance and elegant atmosphere, presenting itself as a superb destination for those seeking a luxury resort experience. However, there are mixed reviews regarding its 5-star status with some guests feeling that certain aspects do not align with 5-star standards and noting areas that could benefit from better management. The presence of a spa is also mentioned but seemingly under-promoted or poorly managed.
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Location
The hotel's position is further complemented by nearby conveniences such as a Lidl store, just a short walk away. This quiet and elevated location pairs well with the hotel’s generous rooms and friendly staff, enhancing the overall experience. However, some guests have noted that it may not be easy to explore the city thoroughly without the use of transportation. The onsite amenities include a spa, although guests mentioned that transitioning from the spa to rooms involves passing through cooler areas. Nonetheless, the superb cleanliness, impressive atmosphere and beautiful city views make the Grand Hotel Italia a compelling choice for visitors seeking a blend of tranquility and scenic grandeur.
Breakfast
Guests appreciate the ability to enjoy breakfast outside, adding a dreamy touch to their mornings. The hotel offers a nice and varied breakfast with plenty of options, which has been characterized as very good and welcoming by many. For those traveling by car, the large, free parking lot with charging stations for electric vehicles is an added convenience.
However, a few guests feel that the breakfast does not meet the high standards expected from a 5-star hotel, citing issues with cleanliness, service and overall quality. Despite these mixed reviews, the general consensus leans towards a positive breakfast experience with many guests expressing satisfaction with the variety and taste of the offerings.
Dinner
Rooms
Beds
Cleanliness
However, some reviews mention lapses, such as rooms not being cleaned on a particular day or unsatisfactory cleaning services. Despite these few issues, the general consensus is overwhelmingly positive with top-notch cleaning frequently commended alongside the friendly staff and peaceful sleeping conditions. The Grand Hotel Italia sets a high standard for cleanliness, contributing significantly to the overall pleasant experience for its guests.
Staff
Spa
Pool
However, there are occasional concerns about accessibility, as the pool is sometimes crowded with visitors from outside the hotel and there have been instances where the pool area needed attention and the outdoor pool wasn’t open. Despite these minor drawbacks, the pool remains a major highlight of the hotel, contributing significantly to guests' overall satisfaction. The friendly and helpful staff further enhances the experience, ensuring guests enjoy their time at the hotel.
Luxury
Yes, Grand Hotel Italia has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Hotel Italia.
Yes, Grand Hotel Italia welcomes dogs.
No, parking facilities aren't available at Grand Hotel Italia.
Yes, Grand Hotel Italia has a gym.
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