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Summary of reviewsLos Andes Coatzacoalcos enjoys a strategic and convenient location, particularly appreciated by travelers passing through or on a quick stopover. Positioned along the main highway and close to major transport hubs like the ADO bus station and interoceanic train, it offers easy access and is simple to find. Guests value its peaceful environment away from the downtown hustle, yet near shopping malls and a supermarket, enhancing its appeal. The hotel also offers clean and comfortable rooms, making it a practical choice for drivers and those seeking a restful stay.
The breakfast experience at Los Andes Coatzacoalcos receives mixed feedback. While some guests find the breakfast good, delicious and worth upgrading to a buffet, others are dissatisfied with the basic options. Complaints about limited variety and poor quality are common, indicating an area for improvement. In contrast, the hotel’s dinner offerings are generally well-received with many guests enjoying tasty and satisfying meals, catering well to dietary needs and boasting a fine restaurant that, while pricier, is praised for quality.
Room experiences are varied; many guests appreciate the cleanliness, comfort and spaciousness of the rooms, alongside effective air conditioning. However, issues like damp smells, dark interiors, outdated furniture and occasional maintenance problems such as clogged toilets and damaged doors are reported. Despite these drawbacks, the comfortable beds and tranquil environment remain positive aspects, but more consistent maintenance could significantly enhance guest satisfaction.
Cleanliness at the hotel is also a point of contention. While many guests commend the overall hygiene and the attentive cleaning staff, specific complaints about dirty towels, musty odors and poorly maintained bathrooms and pools are recurrent. Consistent cleanliness and better maintenance practices, especially for the bathrooms and pool, are necessary improvements.
The hotel staff generally receive high marks for their friendliness, attentiveness and courteous service, especially in the restaurant. However, experiences with reception staff are more mixed with some guests noting issues with attitude. Nonetheless, the overall friendly and respectful treatment by the staff contributes to a welcoming atmosphere.
Wi-Fi at the hotel draws mixed reviews; some guests find it reliable and strong, while others encounter frequent disconnections and slow speeds. Improvement in the internet service would greatly enhance the overall guest experience.
The outdoor pool is appreciated for its design, beauty and extended hours, becoming a popular amenity particularly among families. However, cleanliness concerns are mentioned, suggesting a need for more regular upkeep. Parking is generally convenient with the availability of free and private spaces but occasional saturation and security concerns noted.
Los Andes Coatzacoalcos is recognized as family-friendly with a welcoming atmosphere conducive to a comfortable stay with loved ones. While some aspects might remind visitors of a transient hotel, its overall environment remains suitable for quality family time. The beds, though described as old and occasionally worn, are generally comfortable, contributing to a decent night's rest, but updating the bedding would enhance the experience.
Overall, Los Andes Coatzacoalcos offers a convenient and restful place for travelers with notable strengths in location, friendliness and certain amenities, though it would benefit from improvements in maintenance, breakfast variety and Wi-Fi reliability. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Pool Water Slide Outdoor Pool
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Water Slide
Room Types
Twin RoomThis air-conditioned, non-smoking room features 2 double beds and offers garden or pool views. It includes free WiFi, free newspapers and a private bathroom with shower.
Please note that this room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies)
A free continental breakfast consisting of fruit, juice and coffee is provided.
King RoomThis air-conditioned, non-smoking room features an extra large double bed and offers garden or pool views. It includes free Wi-Fi, free newspapers and a private bathroom with shower.
Triple RoomThis air-conditioned triple room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Guest Reviews
8.2
Very Good
Location
Los Andes Coatzacoalcos receives high marks for its strategically convenient location, especially for those just passing through or making a quick stopover. Positioned along the main highway, the hotel offers easy access and is simple to find. Its proximity to the ADO bus station and the interoceanic train makes it a practical choice for travelers relying on these transport hubs.
Guests frequently commend the location for being outside the hustle and bustle of downtown yet conveniently close to major roads, shopping malls and even a nearby supermarket. This setting provides a peaceful, quiet environment that contributes to a restful stay. Those with cars particularly appreciate the convenience, allowing for easy movement in and out of the city.
Despite being noted as somewhat distant from the city center and situated in an industrial area, the location is often described as perfect for an overnight stop, offering good value for money. The hotel's clean, comfortable rooms and the overall positive service further enhance its appeal to many travelers.
Breakfast
Los Andes Coatzacoalcos has received mixed reviews about its breakfast offerings. On the positive side, several guests enjoyed the breakfast, describing it as good, delicious and even comprehensive. Some appreciated the continental breakfast with mixed fruit and loved the friendly restaurant service. The option to upgrade to a buffet for an additional fee was noted as worth the extra cost by some reviewers.
However, many guests felt disappointed with the basic nature of the included breakfast. Common complaints mentioned that the breakfast typically consisted of just coffee, a small amount of fruit and bread, which some described as a joke or scam. Others pointed out the limited variety and poor quality of the food with phrases such as "very limited breakfast" and "breakfast was terrible" appearing frequently. The buffet was criticized for lacking variety and quality with a few guests highlighting that their expectations were not met and that additional items required extra charges.
Overall, while there are positive notes on the breakfast being tasty and sufficient for some, the general consensus leans towards dissatisfaction with the limited options and extra costs. Improving the variety and quality of the included breakfast would likely enhance guest satisfaction significantly.
Dinner
Los Andes Coatzacoalcos offers a dining experience that many guests find quite satisfying. The restaurant serves very tasty and good food, catering even to those with specific dietary needs, such as non-meat eaters. While some found the food merely average or decent, many others enjoyed delicious dinners. The hotel also boasts a fine restaurant among its facilities, though it may come with a higher price tag. Overall, the emphasis on quality and the ability to provide enjoyable meals stand out as highlights of the dining experience here.
Rooms
The rooms at Los Andes Coatzacoalcos offer guests a mixed experience. Many reviewers appreciate the cleanliness and comfort, often highlighting the spaciousness and the comfort of the beds. The air conditioning is considered wonderful and the rooms are described as very presentable and pleasant by several guests. Additionally, the rooms are noted for being very spacious and quite comfortable, making them convenient for staying overnight.
However, a significant number of reviewers have pointed out several areas that need improvement. Many rooms feel run down and in need of extensive maintenance. There seems to be a recurring issue with damp smells and some guests found the rooms dark and lacking in natural lighting. Complaints about outdated décor and old furniture are common with mentions of very old and sometimes broken towels and bedding. Issues such as damaged doors, clogged toilets and showers and stiff mattresses also appeared in some reviews.
Despite these drawbacks, the rooms' comfort levels and cleanliness manage to garner praise. The spaciousness and general tranquility of the bedrooms provide a strong positive note, making it clear that while the hotel has potential, it urgently needs maintenance and updates to furnishings to improve the overall guest experience.
Beds
Los Andes Coatzacoalcos receives mixed reviews when it comes to its beds. The general consensus points towards comfort, as many guests found the beds to be quite inviting and spacious. Descriptions like comfortable, comfy and huge, comfortable bed frequently came up, highlighting that, overall, the beds provide a decent level of comfort for lying down.
However, several reviews also indicate room for improvement. Some guests noted that the mattresses and bedding are old and worn with sheets described as very cheap, old and occasionally stained. While a few guests mentioned hard beds and hard pillows, others found the beds to be a bit noisy or thin, indicating inconsistency in quality.
Despite these drawbacks, those who prioritize comfortable beds might still find Los Andes Coatzacoalcos satisfactory. The beds, though aged and somewhat basic, are generally comfortable enough for a good night's rest. Nonetheless, updating the bedding and addressing issues with old and stained sheets could significantly enhance the guest experience.
Cleanliness
Los Andes Coatzacoalcos presents a mixed picture when it comes to cleanliness. Many guests have pointed out that the rooms and facilities are generally very clean with some praising the hotel's overall hygiene and comfortable, clean spaces. The attentive and friendly cleaning staff also gained positive mentions and the daily room cleaning is noted as a plus.
However, not all experiences have been consistently positive. Numerous reviews highlighted issues such as dirty towels, floors and sheets with some rooms having a persistent musty odor. Specific complaints about the bathrooms include mold on the ceiling and walls, lime scale and unsatisfactory maintenance. The swimming pool also drew criticism for its lack of cleanliness.
While there are commendations for the hotel's cleanliness, it appears that some areas would benefit from more thorough and consistent cleaning practices. Particularly in terms of bathroom and pool maintenance, guests felt that improvements were needed to ensure a more universally clean experience. Overall, while the hotel has the potential for a comfortable stay, attention to deeper cleanliness and maintenance issues could enhance the experience further.
Staff
Los Andes Coatzacoalcos boasts an overall commendable staff experience with numerous nods to their friendliness and attentiveness. Reviews consistently highlight the team as being very friendly, courteous and kind, contributing to a positive reception experience. Staff in the restaurant receive particular praise for their exceptional service and helpful demeanor.
However, experiences with the reception staff are mixed. While some guests appreciated their good service and kind attention, others reported issues with attitude, describing them as grumpy or rude. Despite these sporadic setbacks at the front desk, the general consensus leans heavily towards excellent customer attention and service throughout the hotel. The attentive and respectful treatment from the staff overall seems to create a welcoming atmosphere for guests.
Wi-Fi
At 'Los Andes Coatzacoalcos', the experience with the wifi tends to be mixed. Some guests have reported a good and strong internet signal throughout the hotel, while others found the wifi to be a reliable service. However, several visitors noted that the connection often disconnects, is unstable or very slow. Some even mentioned issues finding the wi-fi password in their rooms. A recurring comment is the need for the hotel to improve its internet service, as it can be difficult to connect and often fails to meet expectations. Improving the reliability and speed of the wifi would enhance the overall guest experience.
Pool
The pool at Los Andes Coatzacoalcos receives mixed feedback from guests. Many appreciate its beauty and design, describing it as great, pleasant and good. Several reviews highlight that the pool is very clean with some noting that few hotels have a pool in such good condition. It is a popular amenity for families, particularly children and the surrounding gardens and green areas add to its appeal.
However, there are recurring concerns about the cleanliness and maintenance of the pool with some guests describing it as dirty and in need of more regular upkeep. The absence of a water slide is also mentioned. Despite these issues, the pool remains a central feature of the hotel, often mentioned alongside the delicious food and overall spaciousness of the property.
Parking
Los Andes Coatzacoalcos offers parking facilities that some guests find convenient, noting the availability of free and private parking options. The hotel boasts a large parking area, but it seems parking space can be limited and sometimes gets saturated, leading to potential issues. Outdoor parking is available, although some guests expressed concerns about its security. Despite a few challenges related to parking space tightness and safety, the overall provision of a designated parking area is appreciated by many visitors.
Family
Los Andes Coatzacoalcos is recognized for its family-friendly atmosphere, making it an excellent choice for those planning a trip with their loved ones. Guests have highlighted the hotel's welcoming environment for family visits, ensuring a comfortable and restful stay. While it may have a transient hotel vibe, it nevertheless stands out as a pleasant spot to spend a few days with family and friends or a partner. Visitors praise it as a great place to visit with loved ones with everything being excellent for a family stay. Despite some aspects reminiscent of a motel, it maintains a reputation as a good place to rest and enjoy quality time with family.
Outdoor Pool
Visitors to Los Andes Coatzacoalcos have highlighted several noteworthy features of the hotel's outdoor pool. Reviewers frequently mention the excellent pool design and commend the beauty of the surrounding outdoor area. Many appreciate the pool's extended hours, allowing guests to enjoy a swim until late. The pool, along with the jacuzzi and food offerings, received positive remarks, though there were occasional concerns about cleanliness. Overall, the pool at Los Andes Coatzacoalcos is generally well-received and considered a significant amenity by guests.
Yes, Los Andes Coatzacoalcos has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Los Andes Coatzacoalcos.
No, Los Andes Coatzacoalcos doesn't allow dogs.
Yes, parking facilities are available at Los Andes Coatzacoalcos.