Supun Arcade Residency
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Summary of reviewsSupun Arcade Residency enjoys a prime location that many guests appreciate for its convenience and proximity to public transportation, shopping centers, restaurants and the beach. The property's positioning near Galle Road makes it easy to access various attractions. A standout feature is the availability of amenities such as a 24-hour restaurant, a rooftop pool and a supermarket on the ground floor. The spacious, clean apartments offer a comfortable stay with large rooms, multiple bedrooms, living areas, kitchen facilities and cool balconies. The friendly and helpful staff further enhance the guest experience, providing excellent hospitality and support.
Guests find the breakfast experience varied with many enjoying the Sri Lankan offerings and the views from the rooftop restaurant. However, some note the buffet's lack of variety and repetitive nature. Dinner at the rooftop restaurant generally receives positive feedback for its good food and appealing venue, though occasional dissatisfaction with specific dishes and the pricing structure is mentioned.
The rooms are praised for their spaciousness and cleanliness, though some guests report issues such as outdated bathrooms, worn-out furniture and minor maintenance problems. Despite these drawbacks, the property is still considered good value for money with well-sized rooms and a homely atmosphere making it particularly suitable for families or larger groups.
Cleanliness receives mixed feedback with many guests commending the hotel for its neat and tidy environment. However, some encountered issues like unclean bathrooms, infrequent housekeeping and insect infestations. The staff, however, receive widespread acclaim for their friendliness, support and efficiency, contributing significantly to the overall positive guest experience.
The hotel's WiFi leaves room for improvement with many guests experiencing intermittent service and slow speeds. The rooftop pool is frequently praised for its stunning views, serene environment and well-maintained condition, despite occasional cleanliness issues and slippery tiles.
Overall, Supun Arcade Residency offers a blend of commendable amenities, friendly service and a convenient location. However, prospective visitors should consider the occasional lapses in cleanliness and internet reliability when planning their stay.
Categories
Guests find the breakfast experience varied with many enjoying the Sri Lankan offerings and the views from the rooftop restaurant. However, some note the buffet's lack of variety and repetitive nature. Dinner at the rooftop restaurant generally receives positive feedback for its good food and appealing venue, though occasional dissatisfaction with specific dishes and the pricing structure is mentioned.
The rooms are praised for their spaciousness and cleanliness, though some guests report issues such as outdated bathrooms, worn-out furniture and minor maintenance problems. Despite these drawbacks, the property is still considered good value for money with well-sized rooms and a homely atmosphere making it particularly suitable for families or larger groups.
Cleanliness receives mixed feedback with many guests commending the hotel for its neat and tidy environment. However, some encountered issues like unclean bathrooms, infrequent housekeeping and insect infestations. The staff, however, receive widespread acclaim for their friendliness, support and efficiency, contributing significantly to the overall positive guest experience.
The hotel's WiFi leaves room for improvement with many guests experiencing intermittent service and slow speeds. The rooftop pool is frequently praised for its stunning views, serene environment and well-maintained condition, despite occasional cleanliness issues and slippery tiles.
Overall, Supun Arcade Residency offers a blend of commendable amenities, friendly service and a convenient location. However, prospective visitors should consider the occasional lapses in cleanliness and internet reliability when planning their stay.
Boutique-style Apartment
Apartment with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Apartment with Free Wi-Fi
Apartment with Parking
4-Star Apartment
Apartment with Outdoor Pool
Apartment with Panoramic View Pool
Apartment with Rooftop Pool
Guest Reviews
Supun Arcade Residency boasts a prime location that guests consistently praise for its convenience and accessibility. Nestled close to the city center, it offers easy access to public transportation, shopping centers, restaurants and the beach. The hotel's proximity to the bustling Galle Road makes it simple to catch a tuk-tuk or walk to nearby attractions.
Guests appreciate the availability of amenities such as a 24-hour restaurant, a rooftop pool and a supermarket on the ground floor. The spacious and clean apartments provide a comfortable stay, featuring large rooms with multiple bedrooms and living areas, as well as kitchen facilities and cool balconies.
The friendly and helpful staff contribute to the overall positive experience, ensuring that guests feel well cared for and supported during their stay. The views from the rooms, whether of the city or the sea, add to the appeal, making Supun Arcade Residency an ideal choice for both short stays and longer visits. Despite being close to a busy road, which can be noisy, the hotel's location remains a standout feature that many guests highly recommend.
Daily breakfast at Supun Arcade Residency garners mixed reactions from guests. Many appreciate the breakfast, deeming it good, decent and even great with beautiful views, particularly the Sri Lankan breakfast. The rooftop restaurant also receives praise for its delicious food. However, the breakfast buffet often falls short in variety and can feel repetitive and simplistic. Some guests point out that the options are limited and the quality does not match the price of the stay. The breakfast service, though reasonable to some, has its shortcomings; instances of delayed room service and unmet requests for popular Sri Lankan dishes were noted. Although deemed simple by many, the breakfast experience can be satisfying, particularly for those who enjoy a good view while dining.
The dinner experience at Supun Arcade Residency draws varied impressions from guests. The rooftop restaurant stands out with numerous positive mentions, often highlighted as an excellent venue with very good food. Guests particularly appreciate the tasty dishes and the wide selection offered. However, there are a few caveats noted. Some guests experienced dissatisfaction with specific dishes, such as a beef steak that was found to be overly fatty. Additionally, the pricing structure raised concerns for several diners with added charges amounting to 25% for services and VAT, which they found excessive compared to other establishments.
Despite these drawbacks, the general consensus is that the food quality is commendable, especially at the rooftop restaurant which is frequently admired. Guests also find food options in the surrounding Wellawatte area to be both affordable and excellent, providing an alternative for those dining outside the hotel. Some inconsistencies, such as unavailability or non-functioning of the restaurant on certain days, were noted but did not seem to significantly impact the overall dining experience.
Supun Arcade Residency in Colombo receives mixed feedback regarding its rooms with a general emphasis on spaciousness and cleanliness. Many guests appreciate the large, well-maintained apartments that offer a comfortable stay. The rooms feature separate bedrooms, modern amenities, spacious balconies and often boast comfortable beds. The location of the residency is convenient with easy access to nearby attractions and a supermarket on the lower floor. Guests also praise the daily housekeeping, friendly and helpful staff and the rooftop pool.
However, the property is criticized for showing signs of age and lack of maintenance. Outdated bathrooms, old and worn-out furniture, mattresses that need replacement and occasional issues like water leakage and poor room lighting are noted. Some visitors reported encountering insects, cockroaches and ants, while others found the overall cleanliness wanting. Despite these shortcomings, many guests still find the property good value for money, citing well-sized rooms and a homely atmosphere. The spaciousness and essential facilities make it a practical choice for families or larger groups looking for affordable accommodation in a convenient location.
Guests at Supun Arcade Residency have expressed a wide range of opinions regarding the beds. Many guests found the beds to be very comfortable with some even describing them as super comfy and the most comfortable mattress they have ever slept on. However, there are some consistent concerns noted in the reviews. A number of guests experienced uncomfortable beds, attributing this to old, worn-out mattresses that varied between being too hard or too soft, frequently leading to complaints of back pain. Issues such as springs poking out, broken bed legs and noisy, creaky mattresses also detracted from the sleeping experience for some visitors. While the double beds generally seemed to provide better comfort, single beds were often reported as hard and uncomfortable. Additionally, some reviews highlighted unpleasant smelling old pillows and the necessity for bed updates and replacements to enhance overall comfort.
Supun Arcade Residency has received mixed feedback regarding its cleanliness, drawing a clear divide between positive and negative experiences from its guests. On the positive side, many guests praised the establishment for being very clean, decent and well-maintained. Keywords like "very clean," "neat and clean," and "well maintained" frequently appear in the reviews, suggesting that the hotel does strive for cleanliness in many areas. The spacious rooms and friendly, accommodating staff also earned commendations, adding to the overall guest experience. Several reviews highlighted a clean and tidy environment with good accommodation quality, emphasizing polite and immediate customer service responses to issues.
However, there are notable criticisms concerning cleanliness that can't be ignored. Recurring issues include untidy bathrooms, dirty swimming pools and sporadic housekeeping services. Some guests reported problems like cockroach infestations, dirty kitchens and neglected areas such as unclean bedding and furniture. Specific mention of bad smells, inadequate floor cleaning and poor housekeeping frequency also detract from the otherwise positive aspects. These cleanliness issues were frequent enough to cause discomfort for some visitors, who felt that the accommodation did not meet their standards.
Overall, while Supun Arcade Residency has many positive attributes, especially in terms of room space, location and staff friendliness, its occasional lapses in cleanliness have clearly left some guests dissatisfied. For those considering a stay, it's a mix of commendable upkeep and intermittent cleanliness problems that prospective visitors should weigh in their decision.
Supun Arcade Residency boasts a commendable team, according to guest reviews, highlighted by the friendliness and helpfulness of its staff. Many guests report the staff being really supportive, polite and always ready to assist, which has often translated into excellent guest experiences. The reception and front office staff are specifically noted for their efficiency and courteousness, making guests feel welcomed and attended to. Rajendran and the housekeeping team have also been recognized for their good service.
However, there are a few mentions about the check-in process being slow and some staff and management not being cooperative at times. Issues around communication between management and guests have also been noted. Despite these occasional hiccups, the overall feedback leans positively, painting a picture of a team that is generally kind, attentive and focused on providing great hospitality.
Supun Arcade Residency offers private WiFi for guests, which can be a convenient perk, but reviews indicate that the internet experience can be quite inconsistent. Guests have reported intermittent service with frequent disconnects and slow speeds, often making it challenging to maintain a stable connection. Some stays were plagued by major internet issues, including extended outages up to 24 hours. The WiFi signals tend to be stronger in the living room areas with some rooms experiencing poor or no connectivity at all. While there were instances where WiFi and other amenities like TV and intercom issues were resolved by the following day, the overall reliability of the internet service seems to leave much to be desired.
The rooftop pool at Supun Arcade Residency is a standout feature, frequently praised for its stunning views of the surrounding area and the ocean. This well-maintained pool provides a serene and clean environment, making it an inviting option for guests keen on a refreshing dip or some laps. Although some reviews mention issues with cleanliness and slippery tiles, the overall sentiment remains positive. The pool's rooftop location adds to its charm, offering a beautiful and private setting for a relaxing swim. Additionally, the area is noted for not being crowded, enhancing the peaceful experience. This scenic oasis on the hotel's upper floors clearly leaves a memorable impression on visitors.
Supun Arcade Residency offers a rooftop pool that has garnered numerous positive mentions from guests. The pool is described as excellent and amazing with attributes like its large size and stunning view frequently highlighted. Visitors particularly appreciate the mesmerizing view of the ocean and the overall panoramic vistas from the rooftop. The rooftop area also features a restaurant and a bar, adding to the appeal. However, some guests noted the tiles around the pool can be slippery and raised concerns about additional charges at the restaurant. Despite these minor issues, the rooftop pool remains one of the best features of the hotel, praised for the superb views and relaxing atmosphere it provides.
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Location
Guests appreciate the availability of amenities such as a 24-hour restaurant, a rooftop pool and a supermarket on the ground floor. The spacious and clean apartments provide a comfortable stay, featuring large rooms with multiple bedrooms and living areas, as well as kitchen facilities and cool balconies.
The friendly and helpful staff contribute to the overall positive experience, ensuring that guests feel well cared for and supported during their stay. The views from the rooms, whether of the city or the sea, add to the appeal, making Supun Arcade Residency an ideal choice for both short stays and longer visits. Despite being close to a busy road, which can be noisy, the hotel's location remains a standout feature that many guests highly recommend.
Breakfast
Dinner
Despite these drawbacks, the general consensus is that the food quality is commendable, especially at the rooftop restaurant which is frequently admired. Guests also find food options in the surrounding Wellawatte area to be both affordable and excellent, providing an alternative for those dining outside the hotel. Some inconsistencies, such as unavailability or non-functioning of the restaurant on certain days, were noted but did not seem to significantly impact the overall dining experience.
Rooms
However, the property is criticized for showing signs of age and lack of maintenance. Outdated bathrooms, old and worn-out furniture, mattresses that need replacement and occasional issues like water leakage and poor room lighting are noted. Some visitors reported encountering insects, cockroaches and ants, while others found the overall cleanliness wanting. Despite these shortcomings, many guests still find the property good value for money, citing well-sized rooms and a homely atmosphere. The spaciousness and essential facilities make it a practical choice for families or larger groups looking for affordable accommodation in a convenient location.
Beds
Cleanliness
However, there are notable criticisms concerning cleanliness that can't be ignored. Recurring issues include untidy bathrooms, dirty swimming pools and sporadic housekeeping services. Some guests reported problems like cockroach infestations, dirty kitchens and neglected areas such as unclean bedding and furniture. Specific mention of bad smells, inadequate floor cleaning and poor housekeeping frequency also detract from the otherwise positive aspects. These cleanliness issues were frequent enough to cause discomfort for some visitors, who felt that the accommodation did not meet their standards.
Overall, while Supun Arcade Residency has many positive attributes, especially in terms of room space, location and staff friendliness, its occasional lapses in cleanliness have clearly left some guests dissatisfied. For those considering a stay, it's a mix of commendable upkeep and intermittent cleanliness problems that prospective visitors should weigh in their decision.
Staff
However, there are a few mentions about the check-in process being slow and some staff and management not being cooperative at times. Issues around communication between management and guests have also been noted. Despite these occasional hiccups, the overall feedback leans positively, painting a picture of a team that is generally kind, attentive and focused on providing great hospitality.
Wi-Fi
Pool
Rooftop Pool
Yes, Supun Arcade Residency has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Supun Arcade Residency.
No, Supun Arcade Residency doesn't allow dogs.
Yes, parking facilities are available at Supun Arcade Residency.
No, Supun Arcade Residency doesn't have a gym.
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