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Summary of reviewsThe Academy Hotel Colorado Springs garners considerable praise from guests, particularly for its prime location. Situated near major highways like I-25 and Academy Blvd and attractions such as the Air Force Academy, Garden of the Gods and Cave of the Winds, the hotel's position is ideal for seamless exploration of Colorado Springs. Despite its proximity to busy roads, rooms remain quiet, offering a peaceful retreat.
The breakfast at The Academy Hotel is frequently highlighted as exceptional with guests lauding the variety and freshness of the buffet. Standout features include a made-to-order omelet station and a wide selection including waffles, scrambled eggs, sausages and fresh fruit. The friendly and accommodating staff enhances this positive dining experience, making breakfast a delightful start to the day.
Dinner offerings receive high marks for their quality and variety, particularly the steaks and prime rib dinners, all served in a pleasant ambiance. While the on-site dining options are generally well-received, there are occasional mentions of slow service and inconsistent food quality. The bar provides a casual space to enjoy drinks and games, contributing to the hotel's inviting atmosphere.
Guest rooms are often described as comfortable, spacious and clean, equipped with practical amenities such as mini-fridges, microwaves and coffee makers. However, some guests note that the rooms feel outdated and in need of modernization with specific complaints about furniture, lighting and maintenance issues.
Cleanliness receives mixed reviews. While rooms are typically clean and well-maintained by a diligent housekeeping staff, public areas like hallways and the pool occasionally fall short with reports of stained carpets and musty odors.
The hotel's staff is frequently commended for their professionalism, friendliness and helpfulness, contributing to a welcoming atmosphere. Despite some isolated incidents of less helpful interactions, the overall service quality is viewed positively by most guests.
The WiFi service at the hotel generates mixed reviews with some guests reporting fast and reliable connectivity while others face issues like weak signals and dropped connections, suggesting a need for improvement in this area.
The gym, though appreciated for its availability, draws criticism for outdated equipment and hygiene issues. Cleanliness and the range of equipment could see enhancements to better meet guest expectations.
The indoor pool is a significant highlight for families, described as clean, warm and enjoyable for children, though there are occasional remarks about cloudy water and overcrowding. The family-friendly amenities like the Nintendo Switch in the lobby and spacious suites make the hotel a favorite among families.
Beds receive mostly positive feedback for their comfort and cleanliness, yet there are notable complaints about sagging and lumpy mattresses, indicating that some rooms could benefit from updates.
Overall, The Academy Hotel Colorado Springs is praised for its convenient location, friendly staff and excellent breakfast, making it a solid choice for families and travelers looking for comfort and accessibility. However, some areas, particularly room updates and cleanliness in public spaces, could use attention to enhance the guest experience further.
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