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Summary of reviewsScandic Copenhagen enjoys a prime central location, providing easy access to Copenhagen's main attractions, such as Tivoli Gardens and City Hall and convenient connectivity through the nearby central train station and public transport options. Guests have lauded the peaceful yet central setting, appealing to both leisure and business travelers. Scenic views from higher floors and pleasant walking trails add charm to the stay, making it a top choice for families and short city visits.
The breakfast at Scandic Copenhagen is generally well-received, offering a varied and plentiful selection with options catering to different dietary needs, including vegetarian and gluten-free dishes. The quality and variety of the food are appreciated, although the overcrowded breakfast area during peak times is a noted issue. The dinner experience, however, is mixed; while the food and service receive praise, concerns about limited menu options and high costs persist.
Guests find the rooms to be mostly comfortable and clean with highlights including the spaciousness of junior suites and family rooms, modern furnishings in newly refurbished rooms and impressive views from higher floors. However, inconsistency in room sizes and occasional maintenance issues, such as outdated furnishings and insufficient lighting, detract from the overall experience. Cleanliness is another area with varying feedback with some guests reporting spotless accommodations and others pointing out cleanliness issues.
The hotel staff are frequently praised for their friendliness, helpfulness and professionalism, creating a welcoming atmosphere. Although there were a few less favorable interactions, the staff’s overall positive attitude significantly enhances the guest experience.
Free WiFi is available throughout the hotel with mixed reviews regarding its reliability and speed. While some guests found it fast and stable, others experienced frequent disconnections and slow speeds. The gym, featuring a variety of equipment and a sauna, generally receives positive feedback, though suggestions for improvements such as heavier dumbbells have been made.
Parking options are varied but can be challenging and costly. The adjacent Q-park garage and underground parking are secure and convenient, though clarity in parking guidelines could be improved. For guests with electric vehicles, EV charging stations are available, providing added convenience.
For families, the hotel offers amenities and activities that cater to children with a family-friendly atmosphere and helpful staff. The central location simplifies visits to nearby attractions, making it a practical choice for family travel, although the busyness of common areas and the basic nature of some family rooms are noted drawbacks.
In summary, Scandic Copenhagen provides a comfortable and centrally located stay with notable strengths in staff service, room quality and breakfast offerings, despite some areas needing improvement. Show more
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Categories
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Twin RoomIncludes a seating area, cable TV and work desk.
Superior Twin RoomSpacious room with free premium TV channels and views of the city or Saint Jørgen's Lake.
Standard Family RoomThis room can accommodate children under the age of 12.
Superior Double RoomThe double room features a safe deposit box, parquet floors, as well as a private bathroom boasting a shower and a hairdryer. The spacious double room offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as lake views. The unit has 1 bed.
Junior SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and bathrobes. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 3 beds.
King Room Top Floor The double room provides a safe deposit box, parquet floors, as well as a private bathroom boasting a shower and a hairdryer. The spacious double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as lake views. The unit has 1 bed.
Standard Single RoomA seating area with a flat-screen TV, a desk and a private bathroom are provided in this double room. The unit offers 1 bed.
Presidential SuiteThis suite features a sauna. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and bathrobes. The suite's kitchenette is available for cooking and storing food. The suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Guest Reviews
7.5
Good
Location
The Scandic Copenhagen boasts a superb location, which appears to be the primary highlight for its guests. Positioned centrally, the hotel offers convenient access to many of Copenhagen's main attractions, including Tivoli Gardens, City Hall and an array of shops and restaurants. Its proximity to the central train station and public transport makes it an ideal base for exploring the city.
Guests appreciate the beautiful setting by the lake and many mention the stunning views from their rooms, particularly those on higher floors. The location is peaceful yet central, providing a quiet retreat within walking distance of the bustling downtown area. This makes it perfect for both leisure and business visitors looking to explore Copenhagen on foot.
The hotel's central location is frequently praised for its convenience, ensuring that landmarks, museums and dining options are easily reachable. The area around the hotel also offers pleasant walking trails by the canal, adding to the charm of the stay. For those traveling with children or on a short city break, the practical, central positioning of Scandic Copenhagen makes it a favored choice.
Breakfast
Guest reviews of the breakfast at Scandic Copenhagen highlight a generally positive experience with a few criticisms. The most recurring praise revolves around the breakfast being varied, plentiful and accommodating to different tastes. Many guests appreciated the diverse selection with options for vegetarians, gluten-free diets and children, which contributed to an abundant and satisfying meal to start the day. The breakfast spread is described as impressive, well-stocked and featuring high quality food, which significantly enhances the overall stay. Additionally, the breakfast room itself is noted for being spacious and the setup efficient, despite the high volume of guests.
However, there are some points of critique as well. A recurring issue is the overcrowded breakfast area, leading to a chaotic dining experience at times. Some guests found the breakfast options to be monotonous or repetitive and certain items, like the bread or scrambled eggs, did not meet expectations. The breakfast service timings and the need to book a slot online were also mentioned as minor inconveniences.
Overall, while there are some areas for improvement, the breakfast at Scandic Copenhagen is largely described as enjoyable with a wide variety of tasty and satisfying options, living up to the standards expected of the hotel.
Dinner
The dining experience at Scandic Copenhagen presents a mixed bag of impressions from its guests. On the positive side, many praised the restaurant for its tasty dishes and top-notch service. Diners enjoyed well-presented food with some singling out the steak as fantastic and the Caesar salad as one of the best they've ever had. The bar also received commendations for providing a wonderful end to the evening, despite some issues with cocktail availability on Fridays.
However, several guests expressed concerns about the limited menu options and high costs, which they felt did not align with the quality offered. The menu, already small, seemed to shrink further on subsequent days, leaving diners with even fewer choices. There were reports of slow and sometimes rushed service and the taste and presentation of certain dishes, such as the children's hamburgers and a disappointing risotto, did not meet expectations.
Unfortunately, the lack of room service and a mini bar, coupled with instances of cold food and uninformative staff regarding wine prices, detracted from the overall dining experience. Despite these shortcomings, the restaurant managed to make a positive impression on several occasions with its good food and commendable service. Nonetheless, potential diners might find the experience somewhat inconsistent and overpriced.
Rooms
Located in the heart of Copenhagen, Scandic Copenhagen offers a variety of rooms that cater to different traveler needs— from solo explorers to families. Many reviews highlight the comfort and cleanliness of the rooms with guests often praising the spaciousness of the junior suites and family rooms, which are well-suited for larger groups. The newly refurbished superior rooms also receive favorable mentions for their modern furnishings.
Guests often appreciate the beautiful views, especially those overlooking the lakes or city from higher floors. Panoramic views and scenic sights are a recurring highlight, offering a picturesque backdrop to any stay. Additionally, the hotel's quiet and peaceful atmosphere is frequently noted, adding an extra layer of relaxation for visitors.
However, some reviews indicate that the room sizes can be a bit of a hit or miss. While some guests are delighted with the spaciousness, others find the rooms too small, especially when accommodating more than two people. There are several comments about the basic and outdated nature of some rooms with calls for modernization and improved amenities. Issues with cleanliness and maintenance, including dusty surfaces and non-functioning facilities, are also mentioned by a portion of guests.
The lighting in the rooms is sometimes critiqued for being insufficient and soundproofing appears to be another point of concern for some visitors. Basic room facilities like the absence of a minibar, kettle or closets occasionally detract from the overall experience.
In summary, Scandic Copenhagen provides a comfortable stay with many positive aspects, such as spacious rooms with lovely views and a quiet environment, though the experience may vary based on specific room allocations and individual expectations.
Beds
The bed experiences at Scandic Copenhagen appear to be a mixed bag. While many guests commend the comfort of the beds, pointing out that they had restful sleep and found the mattresses and duvets to be cozy and soft, other reviews highlight significant issues. Some rooms boast spacious and extra-large beds and upgraded rooms specifically seem to have more favorable bedding conditions.
However, a recurring concern is the size of the beds with multiple guests noting that double and queen beds are often too narrow for two people. Families also reported difficulties with the arrangement of beds in family rooms, including issues with separate beds and uncomfortable sofa beds, which were sometimes dirty or only made up with sheets that moved around during the night.
The quality of pillows also received mixed feedback; while some were satisfied with their softness, others found them to be small, unevenly stuffed or even dirty. The condition of some beds and mattresses was also flagged, from being too soft or too hard, to beds creaking with movement and even causing back pain.
Overall, it seems there's variability in the bed experience depending on the room type and specific conditions with some guests enjoying a comfortable stay while others faced notable discomfort and inconvenience.
Cleanliness
The cleanliness at Scandic Copenhagen has received mixed feedback from guests. Many appreciated the clean and comfortable rooms, highlighting their spaciousness and modern amenities. The bathrooms were often described as clean and well-maintained, contributing to respondents' overall positive experiences.
However, some guests reported significant issues with cleanliness. Under-the-bed dust and dirt, cobwebs in windows and ceilings and mold in bathroom grout were among the common complaints. Housekeeping seemed inconsistent with room cleaning often requiring advance booking or not happening at all, leading to dissatisfaction for longer stays or those not aware of this policy.
Some reviews mentioned visible dirt, stains on furniture and poorly cleaned bathrooms. Despite these concerns, there were numerous mentions of excellent cleans and comfortable stays, suggesting that experiences may vary significantly depending on the room and timing of the stay.
In summary, while Scandic Copenhagen can offer clean, comfortable accommodations, potential guests should be aware that the quality of cleaning may be inconsistent and proactive communication with housekeeping might be necessary.
Staff
Guests at the Scandic Copenhagen frequently highlight the exceptional friendliness and helpfulness of the staff. Numerous reviews applaud the staff's welcoming demeanor and willingness to assist, creating a positive atmosphere for visitors. The team is often described as polite, courteous and accommodating with specific individuals at the check-in reception praised for their professionalism and efficiency. Guests appreciate the staff's prompt and knowledgeable responses to their queries and concerns, contributing to an overall pleasant stay.
Feedback also mentioned the attentiveness and excellent service provided by the hotel personnel, including quick resolution of issues and thoughtful problem-solving assistance. Many highlighted that the staff was always seen smiling, adding to a friendly and warm ambiance within the hotel. The concierge and front desk staff were recognized for their usefulness and attentiveness, enhancing the guest experience further.
However, there were occasional mentions of less favorable interactions with some guests encountering unhelpful or unfriendly staff members, particularly at the front desk. Despite these isolated incidents, the overall sentiment is overwhelmingly positive with most guests expressing satisfaction with the staff's efforts and the quality of service at Scandic Copenhagen.
Wi-Fi
When considering the WiFi experience at Scandic Copenhagen, guests have voiced a mixture of satisfaction and frustration. On the positive side, many appreciated that the hotel offers free WiFi and some found it fast, reliable and well-organized, covering the entire hotel. For those who had uninterrupted connections, the internet speed was considered good and they were able to enjoy seamless streaming on smart TVs. However, several guests pointed out issues with the WiFi, describing it as spotty, slow, unstable and sometimes entirely unavailable in certain areas. Problems such as frequent disconnections, having to reconnect multiple times and difficulties with login protocols were common complaints. Guests also mentioned the WiFi security certificates being expired and noted that the internet connection could be particularly weak during mornings and evenings. Overall, while the hotel does provide complimentary WiFi access, the experience can be quite variable depending on the timing and location within the hotel.
Gym
The gym at Scandic Copenhagen receives mixed feedback from guests with many expressing positive sentiments. The facility is notable for being quite large for a hotel and is open 24 hours, making it convenient for guests who prefer to work out at any time of the day. Guests appreciate the well-equipped fitness center, praising the variety of equipment available. The presence of a sauna in the gym area is also highlighted as an additional amenity, enhancing the overall fitness experience.
However, some guests feel that the gym could benefit from updates and improvements, such as adding heavier dumbbells beyond the current 20kg limit. While the gym is generally seen as adequate and clean, a few guests mentioned that it was not particularly inviting and described it as basic or boring. Additionally, there were comments about the gym's instability at times.
Despite some criticisms, the gym remains one of the more appreciated amenities of the hotel, offering a functional space for exercise along with the added convenience of a sauna. For those who enjoy an outdoor workout, there's a running route available nearby, perfect for a morning jog with a view.
Parking
Scandic Copenhagen boasts a variety of parking options, though some guests find it challenging to navigate and on the pricier side. Many appreciated the convenience of the adjacent Q-park garage, noting it as a secure option with direct access to the hotel. Free parking is occasionally available right outside, although spaces are limited and often occupied.
The hotel offers underground parking, which some guests found advantageous for security, but it's worth noting that the height limitations may not accommodate vehicles with roof boxes. While there's commendation for the secure parking facilities and the ease of parking overall, several guests have pointed out that the clarity of parking guidelines and signage could be improved.
Despite the potential for added costs, those who utilized the underground or nearby parking options generally reported a positive experience. It's advisable for future visitors to prepare for possible parking fees and to explore all available options to find the best fit for their needs.
EV charging stations
Scandic Copenhagen provides convenient electric vehicle charging stations in their parking area, addressing the needs of guests traveling with electric cars. These services are available to enhance the stay of eco-conscious travelers. It's important to note that while EV charging stations are available, they were free only until the 1st of January. For specifics about current policies or additional details, direct inquiries to the hotel are recommended, as some reviews lacked comprehensive information on the subject. Nonetheless, the availability of EV charging stations at the hotel makes it a practical option for those driving electric vehicles.
Family
Scandic Copenhagen offers a variety of amenities and activities geared towards families, making it a suitable choice for those traveling with children. The hotel is centrally located, which is convenient for visiting city attractions such as Tivoli. The breakfast is widely appreciated, featuring a diverse selection of foods that please both parents and kids. However, it can get quite bustling during peak hours due to the numerous families dining together.
The family rooms at Scandic Copenhagen receive mixed reviews. Some guests find them spacious and functional, equipped with useful amenities like kettles and coloring sheets for kids. Others note the rooms are too basic, small or lack certain conveniences such as closet space and comfortable extra beds. Play areas for children are available, though some guests reported these facilities being closed or not well-maintained during their stay.
Parents appreciate the family-friendly ambiance and accommodating staff, who assist with needs such as baby beds. Despite some shortcomings, the hotel is generally recommended for families due to its kid-friendly environment and close proximity to local attractions.
Nightlife
Scandic Copenhagen offers a balanced experience for those who want to enjoy the city's nightlife while also having a quiet retreat to return to. Located close to the city center, the hotel is within walking distance to various bars, restaurants and activities that keep the area lively. Guests can easily access the local nightlife, making it convenient to celebrate or unwind after a day of sightseeing.
However, some visitors have noted that the streets can get noisy at night due to general city sounds and festivities, so it might be worth requesting a quiet room if a good night's sleep is a priority.
The hotel's own bar has a lively atmosphere but tends to close early, even on weekends, which might be disappointing for night owls looking for a late-night drink. The bar area itself has received mixed reviews; while some enjoyed a cozy nightcap, others found it uninspiring and were frustrated by the early closure.
Despite this, the overall location is favorable for those looking to explore Copenhagen's dynamic nightlife while ensuring a peaceful night's rest.
Business
Scandic Copenhagen is situated in a central business location, offering a convenient base for business travelers. The hotel is well-suited for short business trips, featuring business-class amenities and soundproof rooms that ensure a quiet working environment. Conference rooms are available and suitable for business meetings with many delegations and business groups choosing this hotel for their stays.
The check-in and check-out process is seamless, making it efficient for busy schedules. Rooms come with practical workspaces, such as desks by the window, which are particularly useful for business travelers. The hotel is also located near shops and restaurants, adding to its appeal for those who need convenient access to amenities.
While it is good for exploring the city, there are some functional issues noted, such as problems with elevators and the impersonal nature of the business hotel experience. Basic facilities are available, but some key features, like wardrobes, ironing facilities and space for toiletries, are lacking, which may not meet the expectations for longer business stays. Additionally, the bathroom space and breakfast offerings were found to be somewhat underwhelming and not entirely suitable for a business traveler's needs.
Despite these minor drawbacks, the hotel remains a practical choice for business travelers due to its favorable location and business facilities. However, one should consider timing carefully, as the self-service approach and occasional elevator issues may require extra time.
Accessible
Scandic Copenhagen emerges as a generally accessible destination for guests with disabilities, boasting various facilities dedicated to their comfort and convenience. The hotel is highlighted for its easily accessible entry and entrance space, as well as its handicap-friendly and accessible rooms. Guests praised the good space, ample lighting and rooms equipped specifically for individuals with disabilities, including disabled toilets and handicap showers.
Additionally, the hotel’s location plays a significant role in its accessibility. It is conveniently situated near public transport options such as trains and buses and the city center can be reached with ease either by walking or via public transport. This makes it very accessible for tourists aiming to explore the area.
However, there are some areas where the hotel falls short. Some guests mentioned difficulties with wheelchair accessibility, particularly regarding the crowded elevators. The lack of accessible infrastructure in certain rooms and high bathtubs that are challenging to access were also noted. There were concerns about the emergency staircase door being locked, which is not acceptable for safely evacuating guests with disabilities.
Overall, while Scandic Copenhagen provides numerous accessible features and a convenient location, there are a few areas that need improvement to ensure a more consistently accessible experience for all guests.
Honeymoon
Scandic Copenhagen offers a charming destination for honeymooners, providing an ideal setting for a romantic and luxurious honeymoon stay. Couples can enjoy specially decorated suites designed to create a memorable experience. The honeymoon suites are noted for their luxury, ensuring a comfortable and enjoyable visit. Guests have the option to request special decor to add a personal touch to their stay. However, there are no specific honeymoon perks or packages highlighted in the reviews. While the focus remains on the luxurious ambiance and the overall experience, additional honeymoon-exclusive services or packages were not mentioned.
Luxury
Scandic Copenhagen offers a blend of luxury and affordability in a central location. Guests have praised the luxurious amenities and rooms, including those featuring bathtubs, which add a touch of opulence. The hotel maintains a clean environment and provides an overall luxurious experience, although some have noted that the mid-range rooms and service may not fully meet the expectations of a four-star rating. Despite some perceptions of mediocrity, the general consensus is that Scandic Copenhagen successfully delivers an affordable luxury feel with a central luxurious touch.
Romantic
Scandic Copenhagen is a hotel widely appreciated for its romantic ambiance, making it an excellent choice for couples seeking a special getaway. Many guests highlighted the beautiful views, particularly enjoying the sight of captivating sunsets and the Tivoli Garden fireworks from their rooms. The romantic decor and ambiance contribute to a cozy and intimate atmosphere, perfect for celebrating significant milestones such as silver and golden anniversaries. For those planning a romantic weekend, the great view and sunset scenery create an ideal setting. However, some guests suggested separating the sauna and gym facilities to enhance the romantic experience. Overall, Scandic Copenhagen stands out as a charming escape for couples.
Dog Friendly
Scandic Copenhagen is noted for its pet-friendly environment, making it a suitable choice for travelers with dogs. The hotel welcomes pets and offers dedicated dog-friendly rooms that are well-maintained and clean. Guests appreciate the thoughtful facilities provided for their furry companions and find the staff accommodating.
The hotel's central location is also advantageous for dog owners with a nearby park offering convenient walking options. Breakfast can be enjoyed in the lobby with dogs, adding to the convenience for pet owners.
For those traveling with larger dogs such as Labradors or smaller breeds, the hotel caters well to various needs. The overall welcoming attitude towards pets and the available amenities contribute positively to the experience at Scandic Copenhagen for those traveling with their canine friends.
No, Scandic Copenhagen doesn't have any pool.
No, a spa isn't available at Scandic Copenhagen.
Yes, Scandic Copenhagen welcomes dogs.
Yes, parking facilities are available at Scandic Copenhagen.