Luna Hotel dos Carqueijais - Serra da Estrela
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Summary of reviewsLAM Hotel dos Carqueijais is celebrated for its exceptional hilltop location, offering guests breathtaking views of Covilhã and the Serra da Estrela mountains. Its tranquil setting, close proximity to major tourist spots and easy access to both city and natural attractions make it an ideal destination for those looking to explore or relax. Guests often praise the hotel's picturesque landscape, its relaxing environment, friendly staff and well-positioned amenities such as the pool and convenient parking.
The breakfast experience at LAM Hotel dos Carqueijais generally received positive remarks for its good variety, freshness and overall quality. Guests enjoyed the well-prepared food and the pleasant dining space with stunning views. However, there were occasional concerns about inconsistent quality and lack of variety on weekdays. The staff's friendliness and attentiveness were key factors enhancing the overall breakfast atmosphere.
Dinner service at the hotel received mixed feedback. While some guests enjoyed well-prepared meals and appreciated the service, others felt the food quality and menu variety did not meet the standards expected of a four-star hotel. High prices, repetitive dishes and slow service were areas noted for improvement.
The rooms at LAM Hotel dos Carqueijais elicited both praise and criticism. Many guests found the rooms spacious, clean and stylishly decorated with comfortable bedding and great views. However, there were also comments about the need for renovations, better maintenance and more thorough cleaning. Issues such as outdated facilities, poor ventilation and musty conditions were noted by some.
Cleanliness standards at the hotel received mixed reviews. While some guests found their accommodations spotless, others pointed out superficial cleaning efforts and maintenance concerns, including dusty furniture and mold in bathrooms. General and punctual cleaning practices were frequently mentioned as areas needing improvement.
The standout feature of the hotel is undoubtedly its staff. Guests consistently highlighted the friendliness, helpfulness and professionalism of the employees as major contributors to their overall positive experience. Despite a few instances of less experienced personnel, the warm and accommodating nature of the staff left a lasting impression.
Wi-Fi service at the hotel is generally reliable with many guests praising the good signal strength and stable connectivity throughout the property. There were only occasional mentions of intermittent connectivity issues.
The pool area offers a mixed but generally positive experience with guests appreciating its size, stunning views and comfortable surroundings. However, some mentioned the water temperature being too cold and occasional maintenance lapses. During off-peak seasons, the pool's availability could be limited.
LAM Hotel dos Carqueijais is a good choice for families, offering spacious and comfortable rooms suitable for family stays. While the hotel provides a family-friendly environment ideal for winter getaways, it lacks structured entertainment activities for children.
The quality of beds received mixed feedback; some guests found them comfortable and conducive to a good night's sleep, while others reported issues with mattress quality and pillow condition, impacting their overall comfort.
In summary, while LAM Hotel dos Carqueijais offers a memorable stay with its stunning location, friendly staff and some excellent amenities, there are areas such as dining, room maintenance and cleaning that require attention to fully meet the expectations of a four-star hotel.
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The breakfast experience at LAM Hotel dos Carqueijais generally received positive remarks for its good variety, freshness and overall quality. Guests enjoyed the well-prepared food and the pleasant dining space with stunning views. However, there were occasional concerns about inconsistent quality and lack of variety on weekdays. The staff's friendliness and attentiveness were key factors enhancing the overall breakfast atmosphere.
Dinner service at the hotel received mixed feedback. While some guests enjoyed well-prepared meals and appreciated the service, others felt the food quality and menu variety did not meet the standards expected of a four-star hotel. High prices, repetitive dishes and slow service were areas noted for improvement.
The rooms at LAM Hotel dos Carqueijais elicited both praise and criticism. Many guests found the rooms spacious, clean and stylishly decorated with comfortable bedding and great views. However, there were also comments about the need for renovations, better maintenance and more thorough cleaning. Issues such as outdated facilities, poor ventilation and musty conditions were noted by some.
Cleanliness standards at the hotel received mixed reviews. While some guests found their accommodations spotless, others pointed out superficial cleaning efforts and maintenance concerns, including dusty furniture and mold in bathrooms. General and punctual cleaning practices were frequently mentioned as areas needing improvement.
The standout feature of the hotel is undoubtedly its staff. Guests consistently highlighted the friendliness, helpfulness and professionalism of the employees as major contributors to their overall positive experience. Despite a few instances of less experienced personnel, the warm and accommodating nature of the staff left a lasting impression.
Wi-Fi service at the hotel is generally reliable with many guests praising the good signal strength and stable connectivity throughout the property. There were only occasional mentions of intermittent connectivity issues.
The pool area offers a mixed but generally positive experience with guests appreciating its size, stunning views and comfortable surroundings. However, some mentioned the water temperature being too cold and occasional maintenance lapses. During off-peak seasons, the pool's availability could be limited.
LAM Hotel dos Carqueijais is a good choice for families, offering spacious and comfortable rooms suitable for family stays. While the hotel provides a family-friendly environment ideal for winter getaways, it lacks structured entertainment activities for children.
The quality of beds received mixed feedback; some guests found them comfortable and conducive to a good night's sleep, while others reported issues with mattress quality and pillow condition, impacting their overall comfort.
In summary, while LAM Hotel dos Carqueijais offers a memorable stay with its stunning location, friendly staff and some excellent amenities, there are areas such as dining, room maintenance and cleaning that require attention to fully meet the expectations of a four-star hotel.
Hotel for Honeymoon
Family Friendly Hotel
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4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
About Luna Hotel dos Carqueijais - Serra da Estrela
License: 306
Guest Reviews
Location
The proximity to both the Torre mountain and the center of Covilhã provides convenient access to major tourist spots and mountain trails, making it ideal for exploring the region. Many reviews emphasize the hotel's calm and relaxing environment, away from the hustle and bustle of the city, yet still within a short drive to essential locations.
The advantageous placement in the mountains, coupled with amenities such as a well-positioned pool and easy parking, further adds to the hotel's appeal. Guests also appreciate the friendly and professional staff, contributing positively to their stay. Whether visiting for skiing, hiking or simply to unwind in nature, the LAM Hotel dos Carqueijais ensures a memorable and serene retreat with spectacular scenery.
Breakfast
However, some guests encountered issues with the breakfast service, mentioning a lack of variety and poor restocking practices. There were several comments about limited options and instances where items, such as scrambled eggs, were not replenished promptly. This inconsistency seemed to affect the overall perception, as phrases like "weak breakfast," "very disappointing," and "little variety" frequently appeared.
From the positive outlook, guests enjoyed the well-prepared food, the accommodating space where breakfast is served and the stunning views that accompany the meal. On the other hand, the negative reviews pointed out that for a hotel with a 4-star rating, the breakfast did not always meet expectations, particularly in terms of diversity and quality control.
The staff's friendliness and helpfulness were recurring positive notes, contributing to an overall pleasant atmosphere during breakfast. Despite being described variably as "good" and "excellent," it seems that maintaining consistent quality and variety in breakfast offerings is crucial for enhancing the experience at LAM Hotel dos Carqueijais.
Dinner
Common criticisms include the high price of the dinner relative to its quality and a lack of variety in the menu. Numerous reviews pointed out that the quality of food did not meet the standards of a 4-star hotel with some describing it as modest, repetitive and below expectations. The buffet, although occasionally praised for its variety, was mostly seen as expensive and not up to par.
Service speed was another area of concern with several guests highlighting long waiting times and delayed dinners. Consistency was also an issue with some experiencing perfect dinners while others found the meals to be tasteless, cold and poorly prepared. The ambiance of the restaurant, while noted by some, could not make up for the predominant sentiment about the food quality.
Overall, the dinner experience at LAM Hotel dos Carqueijais varied greatly, but the prevailing opinion suggests a need for enhanced quality, greater variety and better alignment with the hotel's four-star rating. It appears that while some aspects of the dining experience are commendable, there is substantial room for improvement to ensure a more consistently positive guest experience.
Rooms
However, the hotel’s room maintenance sometimes fell short of expectations. Complaints about dated accommodations, poor ventilation, peeling paint and musty walls frequented the reviews. Issues with cleanliness were noted, including dust and dirty carpets and a general call for more thorough room cleaning. Bathrooms, while boasting good bathtubs, were occasionally critiqued for lacking modern amenities and proper maintenance with some reports of mold and faulty fixtures.
Despite some challenges with smaller rooms and insufficient air conditioning, the comfort of the beds and room spaciousness stood out positively. The hotel's facilities, such as Wi-Fi and a friendly, helpful atmosphere, contributed generally to a good stay but were sometimes undermined by issues like unsatisfactory soundproofing and poor room conditions. Enhancing room upgrades and thorough cleaning protocols could elevate the guest experience significantly.
Beds
However, there were also numerous complaints about the beds. Some guests found the mattresses to be uncomfortable, citing issues such as poor quality, signs of deterioration and being too hard. The condition of the pillows was another point of criticism with several reviews mentioning they were flattened and in need of replacement. The bed-making practices also received occasional negative feedback with mentions of insufficiently stretched sheets.
While the comfort and cleanliness of the rooms, including suitable bedding, were appreciated by many, there was a clear divide in the experiences reported by guests with regard to the beds and mattresses.
Cleanliness
However, a recurring theme among many reviews is the superficial nature of the cleaning efforts. Guests noted instances of unsatisfactory cleanliness, including dusty furniture, dirty hallway carpets and visible mold in the bathrooms. The hotel's general and punctual cleanliness received critical feedback with mentions of poorly cleaned common areas and low-quality cleaning standards overall.
Issues such as leaking toilets, malfunctioning showers and outdated facilities have contributed to guests' disappointment. There were reports of neglected maintenance, such as peeling paint, worn-out carpets and old bathroom tiles. Some guests also experienced problems with noise from air ducts and a general need for more comprehensive maintenance throughout the property.
In summary, while some guests found their rooms satisfactorily clean, there are notable areas for improvement in both the thoroughness of cleaning and the overall upkeep of the hotel.
Staff
Situations are handled with care and the effort to accommodate diverse guest needs does not go unnoticed. Guests often mention the politeness and welcoming nature of the staff, which significantly contributes to their overall satisfaction. There is clear recognition of the staff's hard work, even amidst challenging circumstances such as language barriers and understaffing.
While a few guests pointed out the need for additional training, the consensus remains overwhelmingly positive about the staff's contributions to a pleasant hotel experience. The combination of great service, coupled with the friendly demeanor of the staff, leaves a lasting impression on visitors. Overall, it’s evident that the hospitality and kindness of the employees are standout qualities at LAM Hotel dos Carqueijais, enhancing the appeal of this charming establishment.
Wi-Fi
Pool
On the downside, the pool's temperature is a common concern with many guests mentioning that the water is too cold. In some cases, the pool's cleanliness and maintenance are criticized with reports of the pool being dirty and not well-kept. During off-peak seasons, the pool is reportedly not operational, which can be disappointing for guests. There's also feedback about a lack of entertainment and insufficient umbrellas at times, suggesting room for improvement in terms of amenities and services related to the pool. Despite these issues, the pool's impressive size and beautiful views remain strong points for many who stay at the hotel.
Family
However, it's important to mention that some visitors have noted a lack of activities specifically designed for children and families, which might impact those looking for more structured entertainment. Nevertheless, the overall family-centric approach and the beautiful location make it a commendable choice for a tranquil family retreat.
4 Star
Breakfast, a critical component of the hotel experience, has been described as limited and mediocre, not living up to the expectations set by a four-star standard. The hotel appears to be in need of significant renovation to meet its stated quality level, as the current state feels more appropriate for a three-star rating or lower. Overall, while the hotel presents itself with a four-star label, the guest reviews reveal that it falls short in delivering the quality and service typically associated with this classification.
Business
Outdoor Pool
However, some reviews mention that the pool water is quite cold and the cleanliness of the pool has been a concern on occasion with some guests noting that it needed cleaning upon their arrival. Maintenance issues, such as damaged umbrellas and a broken pool ladder, were noted as well. Despite these issues, many visitors found the pool to be a pleasant and enjoyable feature of the hotel, often noting its beauty and the exceptional views.
The limited hours of operation for the pool and the sometimes cold water were points of critique, though they did not significantly detract from the overall positive impressions. The spaciousness and picturesque setting of the pool area make it a noteworthy aspect of a stay at LAM Hotel dos Carqueijais.
Romantic
Yes, Luna Hotel dos Carqueijais - Serra da Estrela has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Luna Hotel dos Carqueijais - Serra da Estrela.
No, Luna Hotel dos Carqueijais - Serra da Estrela doesn't allow dogs.
No, parking facilities aren't available at Luna Hotel dos Carqueijais - Serra da Estrela.
No, Luna Hotel dos Carqueijais - Serra da Estrela doesn't have a gym.
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