Crowne Plaza London - Gatwick Airport by IHG
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Summary of reviewsCrowne Plaza London - Gatwick Airport by IHG, is lauded for its strategic location just minutes from Gatwick Airport. Guests appreciate its proximity to the airport terminals, town center, local restaurants and entertainment spots, making it ideal for both leisure and business travelers. The hotel also offers convenient transport links, ensuring easy commuting even during disruptions such as train strikes.
The hotel's breakfast receives exceptional praise for its variety, quality and abundance with many guests finding it a highlight of their stay. The breakfast staff are commended for their friendliness and efficiency, although some minor issues regarding food temperature and limited vegetarian options were noted.
Dinner offerings garner mixed reviews. While the food quality and friendly staff are often highlighted positively, some guests have reported issues with cold or poorly prepared dishes and limited menu options. The dining atmosphere, which can get noisy due to the pub-style lounge, also received mixed feedback. However, specific dishes like the halloumi burger and chicken wings starter were standout favorites.
The rooms are generally well-received for their cleanliness, spaciousness and comfort with the newly refurbished and club rooms particularly praised. Some minor issues such as dated decor, occasional cleanliness lapses and small bathrooms were mentioned but did not significantly detract from the overall positive sentiment.
Cleanliness across the hotel is largely praised, although some guests pointed out specific areas needing more attention. Common areas are described as well-maintained, contributing to a tidy and comfortable environment.
The staff at the hotel receive high marks for their friendliness, professionalism and helpfulness, enhancing the overall guest experience. From efficient reception service to attentive breakfast and bar staff, the team's dedication to excellent customer service stands out.
Guests appreciate the availability of complimentary WiFi, though experiences with its consistency vary. The hotel's gym is well-regarded for its clean, well-equipped space and 24-hour access, making it convenient for guests with varied schedules.
Parking facilities are generally praised for their convenience and ample space, although some find the additional cost of £12 per night excessive. The availability of electric car charging and designated spaces for Blue Badge holders adds to the positive experience.
Families find the hotel highly accommodating with spacious rooms and a family-friendly atmosphere. Children enjoy the good facilities and family entertainment options, making it a suitable choice for family gatherings.
The beds receive mostly positive feedback for their comfort, contributing to restful sleep for many guests. Despite some varying opinions on bed firmness and occasional issues with mattress quality, the overall sentiment leans positive with many guests appreciating the comfortable bedding and pillows.
As a four-star hotel, Crowne Plaza London - Gatwick Airport receives mixed feedback regarding its perceived status. While some elements like cleanliness and superior rooms are praised, others feel that certain aspects do not fully meet four-star expectations. Despite this, the overall guest experience remains largely positive with many recommending the hotel for its location, amenities and friendly staff.
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The hotel's breakfast receives exceptional praise for its variety, quality and abundance with many guests finding it a highlight of their stay. The breakfast staff are commended for their friendliness and efficiency, although some minor issues regarding food temperature and limited vegetarian options were noted.
Dinner offerings garner mixed reviews. While the food quality and friendly staff are often highlighted positively, some guests have reported issues with cold or poorly prepared dishes and limited menu options. The dining atmosphere, which can get noisy due to the pub-style lounge, also received mixed feedback. However, specific dishes like the halloumi burger and chicken wings starter were standout favorites.
The rooms are generally well-received for their cleanliness, spaciousness and comfort with the newly refurbished and club rooms particularly praised. Some minor issues such as dated decor, occasional cleanliness lapses and small bathrooms were mentioned but did not significantly detract from the overall positive sentiment.
Cleanliness across the hotel is largely praised, although some guests pointed out specific areas needing more attention. Common areas are described as well-maintained, contributing to a tidy and comfortable environment.
The staff at the hotel receive high marks for their friendliness, professionalism and helpfulness, enhancing the overall guest experience. From efficient reception service to attentive breakfast and bar staff, the team's dedication to excellent customer service stands out.
Guests appreciate the availability of complimentary WiFi, though experiences with its consistency vary. The hotel's gym is well-regarded for its clean, well-equipped space and 24-hour access, making it convenient for guests with varied schedules.
Parking facilities are generally praised for their convenience and ample space, although some find the additional cost of £12 per night excessive. The availability of electric car charging and designated spaces for Blue Badge holders adds to the positive experience.
Families find the hotel highly accommodating with spacious rooms and a family-friendly atmosphere. Children enjoy the good facilities and family entertainment options, making it a suitable choice for family gatherings.
The beds receive mostly positive feedback for their comfort, contributing to restful sleep for many guests. Despite some varying opinions on bed firmness and occasional issues with mattress quality, the overall sentiment leans positive with many guests appreciating the comfortable bedding and pillows.
As a four-star hotel, Crowne Plaza London - Gatwick Airport receives mixed feedback regarding its perceived status. While some elements like cleanliness and superior rooms are praised, others feel that certain aspects do not fully meet four-star expectations. Despite this, the overall guest experience remains largely positive with many recommending the hotel for its location, amenities and friendly staff.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled conveniently close to Gatwick Airport, Crowne Plaza London - Gatwick Airport boasts an ideal location appreciated by travelers. Guests consistently highlight the excellent proximity, noting it is just a short drive—around 8-10 minutes—from the airport terminals, making it perfect for those with early flights or late arrivals. The hotel's strategic positioning also facilitates easy access to the town center, local restaurants, entertainment spots and essential amenities such as supermarkets and shops.
The convenience extends beyond the airport, offering straightforward routes to the center of London and other notable attractions like Nymans Gardens and the Bluebell Railway. Business travelers also find the location advantageous, citing its proximity to business parks and event venues. Additionally, the hotel sits well within reach of transport links which proved beneficial even during events like train strikes, ensuring smooth commuting.
Guests frequently comment on the spotless accommodation and commend the hotel staff for their helpfulness and friendliness. With a gym and other amenities enhancing the stay, Crowne Plaza London - Gatwick Airport emerges as a highly recommended option for its superb location and excellent service.
The breakfast at Crowne Plaza London - Gatwick Airport by IHG, has garnered significant praise from guests. Many reviews highlighted the excellent quality, variety and abundance of the breakfast offerings. The international breakfast buffet, available from 6am to 10am, features a wide selection of both cooked and continental dishes, satisfying diverse tastes and preferences. Numerous guests described the breakfast as very good, fantastic and even exceptional with comments frequently noting the plentiful and delicious options.
The breakfast staff received accolades for their excellent service, helpfulness and friendliness, although some guests mentioned the occasional inexperience among the team. The dining experience was further enhanced by the efficient safety measures in place, ensuring a comfortable environment for all.
A few guests mentioned minor drawbacks, such as limited vegetarian options and occasional issues with food temperature. Despite these minor hiccups, the overall sentiment is overwhelmingly positive with many guests deeming the breakfast a high point of their stay and recommending it highly. The combination of quality, variety and attentive service makes the breakfast at this hotel an impressive start to the day.
Crowne Plaza London - Gatwick Airport offers a mixed dining experience for its guests. On the positive side, the food quality in the restaurant receives consistent praise with many noting the excellent, delicious and fantastic meals available. The halloumi burger and chicken wings starter are often highlighted as standout dishes. Guests also appreciate the friendly and welcoming staff, including specific mentions of individuals like Georga, contributing to a pleasant dining atmosphere. The restaurant is described as comfortable and offers good options for vegetarians.
However, there are areas that need improvement. Some guests experienced cold and poorly prepared dishes, including dried and overcooked items like chicken burgers. The dinner menu is noted as limited and sometimes underwhelming with occasional long wait times for orders. Additionally, the dining environment can be noisy, as the restaurant also serves as a pub lounge.
The bar options are described as okay but could be better with some guests finding them overpriced. Room service is limited and has incurred extra charges, adding to the dissatisfaction of some diners. Despite these drawbacks, the excellent and delicious food, combined with the diligent restaurant staff, make dining at Crowne Plaza a mostly pleasant experience.
Crowne Plaza London - Gatwick Airport by IHG, receives overall positive remarks for its rooms, noted for their cleanliness and spaciousness. Many guests appreciated the room size, describing them as spacious, large and well laid out with comfortable beds contributing to a good night's sleep. The newly refurbished and club rooms were especially praised for being well-designed and equipped with all necessary conveniences, along with lovely added touches like complimentary gifts.
However, some rooms could benefit from updates with mentions of older, dated decor and facilities needing renovation. While many find the rooms comfortable and clean, there were instances pointing out cleanliness issues like crumbs and cobwebs. A few guests experienced minor inconveniences, such as limited plug sockets, leaking AC units and non-functioning phones.
The bathrooms, though clean and functional, garnered mixed feedback; some guests found the showers in need of upgrading from curtains to screens and others noted them being quite small. Despite these minor points, the overall sentiment towards the rooms leans positive with many guests satisfied with the comfort, cleanliness and amenities provided.
At the Crowne Plaza London - Gatwick Airport by IHG, the beds have received a mixed but predominantly positive reception from guests. Numerous reviews highlight the beds as very comfortable with descriptions like super comfy, cloud-like and extremely comfortable frequently mentioned. Guests appreciated the large, cozy and often very soft beds, making for a restful sleep.
However, there are also comments about the variance in bed firmness with some guests finding the mattresses too firm or too soft. A few guests mentioned issues with the beds being aged or worn out, leading to discomfort. Some encountered hard or lumpy beds and experienced issues with the mattress quality, including feeling springs or dips. Despite these occasional concerns, the overall consensus indicates a majority find the beds to be a highlight of their stay, often noting comfortable bedding and pillows that contribute to a good night's sleep.
Additionally, the spacious rooms contribute to the comfortable sleep experience, although a few negative points did arise about the condition of individual beds. Despite these mixed reviews, the general impression remains that most guests leave feeling well-rested, thanks to the hotel's focus on providing comfortable and sizeable beds.
Crowne Plaza London - Gatwick Airport by IHG, receives mixed feedback regarding cleanliness in guest reviews. Positively, many guests highlight that the rooms are clean, spacious and meet all basic requirements. Phrases like spotless, very clean and exceptionally clean are commonly used to describe the hotel and its rooms. Guests frequently mention that the hotel overall is very clean and well-maintained, providing a comfortable and tidy environment for their stay. Common areas like the lobby and breakfast areas are noted for being clean and offering a good selection of food.
However, some guests pointed out areas that require attention, such as occasional dirt in public areas, outdated decor and specific cleanliness issues within rooms and corridors. Reports of dust, fingerprints and some worn-out carpets indicate that there is room for improvement in certain aspects of housekeeping. A few instances of unclean bathrooms, dirty elevators and dishes or litter not being promptly cleared also tempered the otherwise positive feedback.
Overall, while the hotel generally maintains a high standard of cleanliness and comfort, it appears that consistent attention to detail in housekeeping and maintenance would enhance the guest experience further.
At the Crowne Plaza London - Gatwick Airport by IHG, the staff consistently receive high praise for their friendliness and helpfulness. From the reception to the bar, guests often highlight the team's welcoming nature and attentiveness. Reception staff are particularly noted for their efficiency and warm greetings, making check-in and initial interactions smooth and pleasant. Guests frequently mention how the team goes out of their way to provide assistance with many describing the service as outstanding and exceptional.
The hotel staff are described as polite, knowledgeable and highly professional. There is a strong emphasis on excellent customer service with staff being consistently accommodating and eager to address any concerns or requests. The breakfast and bar staff also receive commendations for their friendliness and efficiency, contributing to a positive dining experience.
Overall, the general sentiment is that the staff enhance the overall experience of staying at this hotel, ensuring that guests feel welcome and well-taken care of throughout their visit. Instances of less favorable interactions are outnumbered by the overwhelming number of positive comments, reinforcing the hotel's reputation for excellent service.
Guests at the Crowne Plaza London - Gatwick Airport by IHG, frequently mentioned the complimentary WiFi as one of the conveniences of their stay. Many appreciated that free, high-speed wireless internet was readily accessible and several reviews highlighted that the WiFi connection worked well overall. However, reviews also indicated some inconsistency with the quality of the WiFi service: while some users enjoyed a good connection, others experienced patchy or slow speeds and a few faced issues connecting to the WiFi in their rooms. Despite some challenges, the availability of free WiFi remained a notable feature for many guests.
The Crowne Plaza London - Gatwick Airport by IHG, offers a gym that has received generally positive feedback from guests. The gym is praised for its 24-hour access, making it a convenient option for travelers with varied schedules. Guests found the fitness center to be well-equipped and clean and many described it as a good gym suitable for a quick workout. Some noted that the gym was small but considered it ideal for their needs. The facility also includes gym and spa services, which were appreciated for their quality. Though there were a few mentions of the gym being crowded at times and needing some refurbishment, the overall sentiment was that the gym facilities were great and provided a solid workout experience for hotel guests.
The Crowne Plaza London - Gatwick Airport offers a range of parking options, although travelers should be prepared for a few mixed experiences. The convenience of onsite parking is a consistent highlight with many guests noting ample, easy-to-find spots in a spacious car park. Electric car charging is also available, adding to the modern amenities.
Guests appreciate the availability of free hotel parking and good-value options, although it’s important to note that typically, parking comes at an additional cost of £12 per night. Some consider this charge reasonable given the proximity to the airport, while others feel it is excessive. The parking facilities themselves receive praise for being well-maintained and convenient, though navigating the car park and finding reception, especially late at night, can be a challenge due to unclear signage.
On another note, there are designated spaces for Blue Badge holders and the convenience of parking near the hotel is considered a bonus. In summary, despite some initial navigation issues and the added cost, the parking facilities at Crowne Plaza London - Gatwick Airport generally meet the needs of most travelers efficiently and comfortably.
The Crowne Plaza London - Gatwick Airport by IHG, is highly recommended for family stays, especially for those traveling with children. Many reviews emphasize its family-oriented atmosphere and kid-friendly amenities. The hotel offers spacious family rooms that comfortably accommodate families of various sizes with reviews noting that rooms are big enough for a family of four and very clean.
Children seem to particularly enjoy their time at the hotel with several reviewers highlighting the good facilities for kids and the overall great family entertainment available. The hotel's environment is praised for being comfortable and inviting for families, making it a suitable choice for family gatherings and events such as weddings.
Overall, the Crowne Plaza London - Gatwick Airport provides a pleasant stay for families, offering a welcoming atmosphere and practical amenities that cater to both adults and children.
The Crowne Plaza London - Gatwick Airport by IHG, presents itself as a four-star establishment. While some guests have expressed disappointment, noting that the hotel did not fully live up to its four-star rating and expectations, others have highlighted its strengths. The high level of cleanliness and the availability of superior rooms seem to be some of the positive aspects appreciated by visitors. Additionally, the hotel serves four-star breakfasts, although some reviews describe them as average.
The hotel's facilities and services are praised with guests identifying it as a good family hotel. Its food quality has earned particular commendation with some guests rating it far superior to offerings at many high-end restaurants. However, a call for renovation and updates suggests that the hotel's current state may not entirely meet the standards typically associated with a four-star rating. Overall, while the hotel possesses notable qualities, there is room for improvement to better align with its claimed four-star status.
Crowne Plaza London - Gatwick Airport by IHG, stands out as a prime destination for business travelers. Reviews consistently highlight the excellent business facilities, noting the presence of a well-equipped business center and suitable amenities tailored for those on work trips. The hotel features good business meeting facilities and conference rooms, making it convenient for business events and meetings. Additionally, the clean, comfortable and up-to-date environment adds to the overall experience, ensuring a productive stay. The strategic location near business parks further enhances its appeal, providing easy access for professionals. Overall, it’s an ideal choice for business travelers looking for a seamless trip.
The Crowne Plaza London - Gatwick Airport, an IHG Hotel, offers a commendable level of accessibility for guests with disabilities. The hotel features a range of accessibility options, making it suitable for wheelchair users and those needing additional mobility support. Guests have noted that the mobility facilities were excellent with accessible rooms that meet the needs of disabled travelers. The staff are described as friendly, accommodating and approachable, contributing to a positive stay experience. Despite one mention of an accessible room being dark, overall, the hotel is deemed disabled-friendly and easily accessible for all guests. The accessibility features and services are praised, highlighting the hotel's commitment to providing a welcoming environment for everyone.
Crowne Plaza London - Gatwick Airport by IHG, has garnered resounding praise from guests for its suitability as a honeymoon destination. The property is frequently described as ideal for honeymoon stays with many guests noting that it is perfect for honeymooners and couples. The honeymoon suites are specifically highlighted as remarkable and amazing, contributing to a wonderful honeymoon experience. Guests continually express that honeymooners will love this place, making it a great spot for celebrating this significant life event. Overall, Crowne Plaza offers an ideal location and exceptional amenities, ensuring a memorable and romantic getaway.
Situated conveniently near Gatwick Airport, the Crowne Plaza London offers an ideal retreat for couples seeking a romantic experience. The hotel is noted for its romantic atmosphere and charming ambiance, making it perfect for a romantic getaway or break. Guests frequently highlight the romantic setting and overall feel, which contributes to a deeply romantic vibe throughout their stay. The combination of ambiance, views and tailored experiences has made this location a sought-after destination for couples. The hotel stands out as a prime choice for those looking to indulge in a romantic trip or retreat.
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Location
The convenience extends beyond the airport, offering straightforward routes to the center of London and other notable attractions like Nymans Gardens and the Bluebell Railway. Business travelers also find the location advantageous, citing its proximity to business parks and event venues. Additionally, the hotel sits well within reach of transport links which proved beneficial even during events like train strikes, ensuring smooth commuting.
Guests frequently comment on the spotless accommodation and commend the hotel staff for their helpfulness and friendliness. With a gym and other amenities enhancing the stay, Crowne Plaza London - Gatwick Airport emerges as a highly recommended option for its superb location and excellent service.
Breakfast
The breakfast staff received accolades for their excellent service, helpfulness and friendliness, although some guests mentioned the occasional inexperience among the team. The dining experience was further enhanced by the efficient safety measures in place, ensuring a comfortable environment for all.
A few guests mentioned minor drawbacks, such as limited vegetarian options and occasional issues with food temperature. Despite these minor hiccups, the overall sentiment is overwhelmingly positive with many guests deeming the breakfast a high point of their stay and recommending it highly. The combination of quality, variety and attentive service makes the breakfast at this hotel an impressive start to the day.
Dinner
However, there are areas that need improvement. Some guests experienced cold and poorly prepared dishes, including dried and overcooked items like chicken burgers. The dinner menu is noted as limited and sometimes underwhelming with occasional long wait times for orders. Additionally, the dining environment can be noisy, as the restaurant also serves as a pub lounge.
The bar options are described as okay but could be better with some guests finding them overpriced. Room service is limited and has incurred extra charges, adding to the dissatisfaction of some diners. Despite these drawbacks, the excellent and delicious food, combined with the diligent restaurant staff, make dining at Crowne Plaza a mostly pleasant experience.
Rooms
However, some rooms could benefit from updates with mentions of older, dated decor and facilities needing renovation. While many find the rooms comfortable and clean, there were instances pointing out cleanliness issues like crumbs and cobwebs. A few guests experienced minor inconveniences, such as limited plug sockets, leaking AC units and non-functioning phones.
The bathrooms, though clean and functional, garnered mixed feedback; some guests found the showers in need of upgrading from curtains to screens and others noted them being quite small. Despite these minor points, the overall sentiment towards the rooms leans positive with many guests satisfied with the comfort, cleanliness and amenities provided.
Beds
However, there are also comments about the variance in bed firmness with some guests finding the mattresses too firm or too soft. A few guests mentioned issues with the beds being aged or worn out, leading to discomfort. Some encountered hard or lumpy beds and experienced issues with the mattress quality, including feeling springs or dips. Despite these occasional concerns, the overall consensus indicates a majority find the beds to be a highlight of their stay, often noting comfortable bedding and pillows that contribute to a good night's sleep.
Additionally, the spacious rooms contribute to the comfortable sleep experience, although a few negative points did arise about the condition of individual beds. Despite these mixed reviews, the general impression remains that most guests leave feeling well-rested, thanks to the hotel's focus on providing comfortable and sizeable beds.
Cleanliness
However, some guests pointed out areas that require attention, such as occasional dirt in public areas, outdated decor and specific cleanliness issues within rooms and corridors. Reports of dust, fingerprints and some worn-out carpets indicate that there is room for improvement in certain aspects of housekeeping. A few instances of unclean bathrooms, dirty elevators and dishes or litter not being promptly cleared also tempered the otherwise positive feedback.
Overall, while the hotel generally maintains a high standard of cleanliness and comfort, it appears that consistent attention to detail in housekeeping and maintenance would enhance the guest experience further.
Staff
The hotel staff are described as polite, knowledgeable and highly professional. There is a strong emphasis on excellent customer service with staff being consistently accommodating and eager to address any concerns or requests. The breakfast and bar staff also receive commendations for their friendliness and efficiency, contributing to a positive dining experience.
Overall, the general sentiment is that the staff enhance the overall experience of staying at this hotel, ensuring that guests feel welcome and well-taken care of throughout their visit. Instances of less favorable interactions are outnumbered by the overwhelming number of positive comments, reinforcing the hotel's reputation for excellent service.
Wi-Fi
Gym
Parking
Guests appreciate the availability of free hotel parking and good-value options, although it’s important to note that typically, parking comes at an additional cost of £12 per night. Some consider this charge reasonable given the proximity to the airport, while others feel it is excessive. The parking facilities themselves receive praise for being well-maintained and convenient, though navigating the car park and finding reception, especially late at night, can be a challenge due to unclear signage.
On another note, there are designated spaces for Blue Badge holders and the convenience of parking near the hotel is considered a bonus. In summary, despite some initial navigation issues and the added cost, the parking facilities at Crowne Plaza London - Gatwick Airport generally meet the needs of most travelers efficiently and comfortably.
Family
Children seem to particularly enjoy their time at the hotel with several reviewers highlighting the good facilities for kids and the overall great family entertainment available. The hotel's environment is praised for being comfortable and inviting for families, making it a suitable choice for family gatherings and events such as weddings.
Overall, the Crowne Plaza London - Gatwick Airport provides a pleasant stay for families, offering a welcoming atmosphere and practical amenities that cater to both adults and children.
4 Star
The hotel's facilities and services are praised with guests identifying it as a good family hotel. Its food quality has earned particular commendation with some guests rating it far superior to offerings at many high-end restaurants. However, a call for renovation and updates suggests that the hotel's current state may not entirely meet the standards typically associated with a four-star rating. Overall, while the hotel possesses notable qualities, there is room for improvement to better align with its claimed four-star status.
Business
Accessible
Honeymoon
Romantic
No, Crowne Plaza London - Gatwick Airport by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza London - Gatwick Airport by IHG.
No, Crowne Plaza London - Gatwick Airport by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza London - Gatwick Airport by IHG.
Yes, Crowne Plaza London - Gatwick Airport by IHG has a gym.
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