Info
Summary of reviewsLocated just outside Edinburgh, Courtyard by Marriott Edinburgh West offers a serene environment ideal for visitors to Heriot-Watt University. The hotel is situated in a quiet, green area that provides a peaceful retreat from the busy city center, yet is well-connected to Edinburgh via frequent bus services. Ample on-site parking and proximity to major transport links enhance its appeal for those traveling by car.
Guests frequently praise the breakfast buffet for its variety and quality, including options for different dietary needs. While the breakfast experience can occasionally be busy, the friendly and attentive staff strive to ensure a positive start to the day. Dinner reviews are mixed with a limited menu but high praise for specific dishes, particularly the pizza. Some guests noted the need for more vegetarian and vegan options and service can be slow at times.
The rooms are consistently lauded for their spaciousness, modern decor and overall cleanliness. King-size beds and well-equipped bathrooms contribute to a comfortable stay. Despite generally high standards, some guests reported issues like insufficient daily cleaning and temperature control problems.
Cleanliness throughout the hotel is largely commended with only occasional lapses noted. The staff receive high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Exceptional customer service, particularly from specific staff members like Mathew on reception, is frequently mentioned.
Wi-Fi quality is generally good, though some guests experienced connectivity issues and difficulties with multiple devices. Parking is ample and convenient, adding to the hotel's family-friendly appeal. Families appreciate the large, clean rooms and the quiet atmosphere, making it suitable for stays with children.
Overall, Courtyard by Marriott Edinburgh West offers a clean, comfortable and convenient stay with good value for money. While it may fall slightly short of some four-star expectations, it remains a reliable choice for both business and leisure travelers seeking a balance of quality and affordability.
Show moreRead review summaries for all categories
Categories
