Derby Mickleover Hotel, BW Signature Collection
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Summary of reviewsThe Derby Mickleover Hotel, BW Signature Collection, generally receives high praise for its strategic location and overall guest experience. The hotel is favorably situated near major routes such as the A38, making it accessible and convenient for various attractions like St George’s Football Centre, Mickleover Golf Club and Alton Towers. Its proximity to Derby city center, along with ample parking, adds to the hotel’s appeal.
Breakfast at the hotel is appreciated for its extensive variety and quality, complemented by friendly and attentive service. Despite some logistical hiccups such as timing issues and limited vegetarian options, most guests find the breakfast enjoyable and worth the cost.
Dinner experiences are mixed with many guests enjoying the well-cooked and delicious meals, alongside commendable staff service. However, slow service, limited menu availability and occasional quality issues suggest room for improvement.
Rooms are spacious, clean and comfortable with family and executive rooms receiving positive remarks. However, there are consistent mentions of dated decor, maintenance issues and occasional cleanliness concerns, highlighting a need for refurbishment.
Cleanliness across the hotel varies with several areas including the reception and many rooms receiving positive feedback. Nonetheless, issues with the leisure facilities, common areas and certain rooms indicate inconsistent standards that require attention.
Staff at the hotel are consistently praised for their friendliness, efficiency and willingness to go above and beyond, significantly contributing to a welcoming atmosphere. Notable staff members often receive individual recognition for their exceptional service.
WiFi service at the hotel is generally robust and appreciated, particularly by business travelers. Although some guests reported connectivity issues, overall, the WiFi meets most visitors' needs.
The gym and pool facilities are well-regarded for their size organization and range of equipment. However, some guests noted areas needing better maintenance and cleanliness, particularly in the pool and changing rooms.
Parking is a standout feature with guests appreciating the ample, secure and free parking spaces. Despite a few comments on small parking spots, the convenience and security of the parking facilities are highly valued.
For families, the hotel offers spacious, comfortable rooms and a range of family-friendly amenities. The swimming pool is notably popular with children and the staff's helpfulness and the availability of leisure facilities make it a solid choice for family stays. Overall, despite a few areas needing improvement, the hotel provides a welcoming and enjoyable stay for families and other visitors alike.
Categories
Breakfast at the hotel is appreciated for its extensive variety and quality, complemented by friendly and attentive service. Despite some logistical hiccups such as timing issues and limited vegetarian options, most guests find the breakfast enjoyable and worth the cost.
Dinner experiences are mixed with many guests enjoying the well-cooked and delicious meals, alongside commendable staff service. However, slow service, limited menu availability and occasional quality issues suggest room for improvement.
Rooms are spacious, clean and comfortable with family and executive rooms receiving positive remarks. However, there are consistent mentions of dated decor, maintenance issues and occasional cleanliness concerns, highlighting a need for refurbishment.
Cleanliness across the hotel varies with several areas including the reception and many rooms receiving positive feedback. Nonetheless, issues with the leisure facilities, common areas and certain rooms indicate inconsistent standards that require attention.
Staff at the hotel are consistently praised for their friendliness, efficiency and willingness to go above and beyond, significantly contributing to a welcoming atmosphere. Notable staff members often receive individual recognition for their exceptional service.
WiFi service at the hotel is generally robust and appreciated, particularly by business travelers. Although some guests reported connectivity issues, overall, the WiFi meets most visitors' needs.
The gym and pool facilities are well-regarded for their size organization and range of equipment. However, some guests noted areas needing better maintenance and cleanliness, particularly in the pool and changing rooms.
Parking is a standout feature with guests appreciating the ample, secure and free parking spaces. Despite a few comments on small parking spots, the convenience and security of the parking facilities are highly valued.
For families, the hotel offers spacious, comfortable rooms and a range of family-friendly amenities. The swimming pool is notably popular with children and the staff's helpfulness and the availability of leisure facilities make it a solid choice for family stays. Overall, despite a few areas needing improvement, the hotel provides a welcoming and enjoyable stay for families and other visitors alike.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Derby Mickleover Hotel, BW Signature Collection receives positive feedback on its strategic location, making it a favorable choice for travelers with various needs. It's commended for being easily accessible, close to major routes such as the A38 and convenient for attending local events and destinations like St George’s Football Centre, Mickleover Golf Club and Alton Towers, which is a manageable 30-minute drive away. Guests find the proximity to Derby advantageous with bus stops nearby offering a straightforward 20-minute trip into the city center. Additionally, the hotel is well-situated for those visiting local attractions, providing ample parking and is in a peaceful area yet close to amenities like pubs, bars and shops.
However, it is noted that the location is not within walking distance to many attractions, so having a car is recommended. Despite this minor drawback, the hotel’s tranquil environment and convenient connections to key areas win praise. With friendly staff, good facilities and easy access, it stands out as an excellent choice for visitors to the Derby area.
The breakfast at Derby Mickleover Hotel, BW Signature Collection has garnered mixed feedback from guests with many expressing overall satisfaction. Most reviews commend the breakfast for its taste, generous portions and extensive variety of hot and cold options. The dining experience is enhanced by friendly and attentive staff, who are often praised for their service. Guests appreciated the consistent quality and presentation, describing it as brilliant, tasty and enjoyable with well-cooked food served in a bright and airy dining area. Many found the breakfast to be excellent and worth the additional cost, often highlighting the plentiful choice of cereals, pastries, fruits and hot dishes.
However, there were some criticisms about the logistical aspects of the breakfast service. Issues such as cold plates, limited vegetarian options and poorly managed buffets were noted by a few guests. Some also pointed out that certain items were not replenished promptly and others felt the pre-cooked items like toast contributed to a less than satisfactory experience. Timing issues, such as the late starting time on Sundays, were also mentioned. Despite these hiccups, the majority of guests seem to have enjoyed a satisfactory breakfast experience, recognizing it as a valuable part of their stay.
The dinner experience at Derby Mickleover Hotel, BW Signature Collection encompasses a variety of sentiments from guests. Many diners praised the food, describing it as great, tasty and superb with some singling out the meals as well-cooked and delicious. The menu offers a decent range of options catering to various tastes and staff service often received commendation, particularly for being friendly and helpful. Guests appreciated the clean and attractive ambiance of the bar and restaurant with some having memorable experiences thanks to professional and efficient staff.
However, there were notable criticisms regarding both service speed and meal availability. Some guests faced issues with slow dinner service and limited menu availability, sometimes due to understaffing. There were also recurring mentions of evening meals being overpriced and occasionally substandard in quality. Specific complaints included cold dishes, overcooked food and mislabeled items. Instances of disappointment were also recorded related to repetitive delays and confusing service.
Overall, while many patrons enjoyed their dining experience at this hotel, the establishment might benefit from addressing issues with food quality consistency, service speed and menu pricing to enhance guest satisfaction.
The guest reviews for the Derby Mickleover Hotel, BW Signature Collection, reveal a mixed experience regarding the rooms. Several guests praised the rooms for their spaciousness, cleanliness and comfort, highlighted in descriptions of amazing, clean and comfortable rooms. Many noted that rooms were larger than expected with well-equipped facilities and comfortable beds.
However, the feedback does point to areas needing improvement. Many rooms were described as dated, worn and in need of refurbishment with mentions of tired decor, furniture peeling, stained carpets and outdated fixtures. Issues such as weak water pressure in the showers, noisy or ineffective heating and unpleasant smells were also frequently noted. The air conditioning was often reported as not working properly and some rooms had issues with cleanliness upon arrival.
The family and executive rooms were generally appreciated for their size and comfort, but there were occasional complaints regarding dustiness and stuffiness. Some guests experienced problems with room assignments and had to be moved to different rooms, which occasionally still did not meet their expectations.
In conclusion, while the Derby Mickleover Hotel offers spacious and comfortable rooms, it also faces significant issues with dated decor, maintenance and consistency in cleanliness. The hotel appears to be in need of a thorough refurbishment to meet guests' expectations fully.
The guest reviews of Derby Mickleover Hotel, BW Signature Collection indicate that opinions on the beds are quite mixed, but generally lean towards positive experiences. Many guests highlighted the comfort of the beds, frequently describing them as comfortable, comfy or very comfortable. There were compliments on various aspects such as the good size of the beds, warm bedding and clean conditions of the beds and pillows. Some guests particularly mentioned that they enjoyed a large, comfortable bed and a few even reported that they slept better than they do at home.
However, not all feedback was entirely positive. A number of guests noted that they found the beds to be uncomfortable with issues such as hard mattresses, feeling the bed springs and beds being too small or too firm for their liking. Instances of audible springs and a bouncy feel in the bed were also mentioned. Some reviewers found the pillows hard and uncomfortable with a few describing sleepless nights due to the bedding.
Despite the mixed reviews, those who found the beds comfortable described them in glowing terms, indicating that when the beds met expectations, they greatly enhanced the overall stay. The range of opinions suggests that while many guests enjoyed restful nights, others had less favorable experiences due to firmness and other comfort issues.
Derby Mickleover Hotel, BW Signature Collection, offers a mixed experience when it comes to cleanliness and maintenance. On the positive side, many guests found their rooms to be very clean, tidy and spacious with comfortable and large bathrooms. The reception area and some parts of the hotel were noted as clean and tidy, contributing to a generally pleasant atmosphere. Staff friendliness and the availability of hand sanitiser throughout the hotel also added to the sense of a clean and well-managed environment.
However, there were notable inconsistencies in cleanliness standards across different areas of the hotel. The leisure facilities, particularly the pool area and spa, received numerous complaints about dirtiness and neglect. Guests reported issues such as grime, dust and mould, as well as unclean changing rooms. Common areas like hallways and lifts were also mentioned as needing more attention to cleanliness with visible cobwebs, stains and dust present.
Some rooms were described as outdated and in need of refurbishment with mentions of broken tiles, peeling paint and stained carpets. Maintenance issues like cracked tiles, peeling paint and dirty walls were recurring themes. Certain areas, like the pool and bar seating, were described as looking tired and in need of a deep clean.
Overall, while the hotel has potential with its spacious and clean rooms, attention to detail and consistency in cleanliness and maintenance are needed to enhance the guest experience.
Visitors to the Derby Mickleover Hotel, BW Signature Collection, consistently commend the staff for their exceptional service. The reception staff, including noted members like Zakira, Mia and Emma, are frequently highlighted for their friendliness, efficiency and professionalism. Guests appreciated gestures such as room upgrades, early check-ins and personalized attention, contributing to a welcoming atmosphere. The restaurant and housekeeping teams also receive praise for their helpfulness and pleasant demeanor. Theresa in the breakfast area and Nick in the gym and swimming pool are recognized as standout employees. Overall, the staff's kindness, cheerful attitude and willingness to go above and beyond create a positive and inviting experience, despite occasional mentions of less satisfactory interactions.
The WiFi experience at Derby Mickleover Hotel, BW Signature Collection, is generally positive with several guests noting good internet connectivity throughout the property. Many reviews praised the strong and fast WiFi signal available in the rooms and the free Wi-Fi service was appreciated for its effectiveness. Particularly for business travelers, the WiFi reception was highlighted as excellent with satisfactory speed. Secure WiFi access is also provided in the conference rooms, ensuring robust connectivity for professional needs. However, not all reviews were favorable; some guests mentioned very poor WiFi and periods where the WiFi service was entirely unavailable. Overall, the hotel's WiFi service is beneficial with a few areas requiring improvement.
The gym facilities at Derby Mickleover Hotel, BW Signature Collection, receive a mix of feedback from guests. Positive remarks highlight the gym as being large, well-organized and equipped with ample facilities, making it a great resource for fitness enthusiasts. The gym, along with the pool, is often described as fantastic, wonderful and relaxing. Guests appreciated the availability of a variety of machines, good-sized spaces and well-maintained equipment.
Some guests noted that the gym amenities made their stay more pleasant, finding the overall fitness environment welcoming and useful. The pool and spa facilities also garnered praise, complemented by friendly and supportive staff in the gym area. The gym's role in providing an excellent workout experience was particularly valued with some mentioning the convenience of being able to shower after a workout.
However, not all feedback was entirely positive. Certain guests pointed out that the gym could use some improvements, citing cleanliness issues and the need for better maintenance, especially in the gym changing rooms, which some found dirty. Specific areas of concern included the gym looking a bit tired, the facility sometimes being closed for renovations and the lack of music making workouts feel awkward at times. Also, comments about the necessity of a gym membership for entry and the need to book a time slot for health safety measures were noted as minor inconveniences. Despite these drawbacks, the positive aspects of the gym facilities seem to outweigh the negatives for most visitors.
The pool at Derby Mickleover Hotel, BW Signature Collection, has received mixed reviews from guests. On the positive side, many visitors appreciated the well-maintained and clean pool area, noting that the pool was often lovely, nice and warm, adding to a relaxing experience. Families and children particularly enjoyed the pool, finding it to be a fantastic spot for fun. Guests also highlighted the excellent gym and pool facilities, along with enjoyable spa amenities, such as the sauna and steam room.
However, several reviews pointed out areas for improvement. Some guests mentioned the pool was dirty with grit underfoot and sand at the bottom. There were also complaints about the pool area needing cleaning and refurbishment with some finding it outdated and in need of maintenance. Issues such as cold water, pool closures and lack of adequate cleaning in the changing rooms were also noted.
Overall, while the pool and its associated facilities are generally well-regarded for providing enjoyment and relaxation, there are recurring concerns about cleanliness and upkeep that could enhance the guest experience if addressed.
Derby Mickleover Hotel, BW Signature Collection boasts impressive parking facilities according to guest feedback. Visitors consistently highlight the availability of ample parking spaces and free parking, which they found to be a significant advantage. The parking lot is described as secure, adding an extra layer of comfort for those concerned about the safety of their vehicles. Many appreciated the ease of parking with several noting that they could park conveniently close to the reception area. The large and well-maintained car park further contributes to the positive experiences shared by guests. However, a few mentions were made about the size of the parking spots being somewhat small, but overall, the parking experience remains a standout feature for this hotel.
Derby Mickleover Hotel, BW Signature Collection appears to be a solid choice for families looking for a comfortable and enjoyable stay. The hotel offers a range of family-friendly amenities and rooms that cater to both parents and children. Family rooms are consistently noted as spacious, comfortable and well-equipped, providing plenty of space for children to move around.
One of the standout features for kids is the swimming pool, which many guests mention was a hit with their little ones. Families also appreciated the hotel's effort in providing amenities like cots upon request and helpful, friendly staff who are always on hand to assist. The leisure facilities, such as the pool, spa and fitness areas, are commendable and add to the family-friendly experience.
The hotel location is also praised for its convenience, being close to various amenities and offering ample parking. While there were some concerns about family room cleanliness and certain staff policies at breakfast, these seem to be exceptions rather than the norm. Overall, the hotel’s welcoming environment, great facilities and attentive service make it a reliable option for families seeking a pleasant stay.
The Derby Mickleover Hotel, BW Signature Collection, has received positive feedback from golfing enthusiasts. Guests have highlighted the hotel as a golf-friendly destination, making it an excellent choice for golfing holidays. The bar is popular among golfing groups and the staff receives praise from the golfing community for their service. The hotel's golf facilities are noted for being family-oriented and convenient with guests expressing appreciation for the well-stocked golf pro shop. The hotel effectively caters to the needs of golfing groups, ensuring a pleasant stay for those involved in the sport.
The Derby Mickleover Hotel, BW Signature Collection is often regarded positively by guests who highlight its central location and proximity to various amenities. However, the hotel's four-star rating has been a point of contention for many visitors. A significant number of reviews indicate that the hotel falls short of expectations for a four-star establishment. Guests report several issues such as dated decor, facilities not meeting the four-star standard and services that do not align with what is advertised.
While it does offer some of the required facilities expected at this level, these are overshadowed by frequent comments about areas needing a makeover and general upkeep. Some visitors felt misled by the advertising, noting that certain rooms should not be in service due to their condition. Instances of glitchy doors and dirtiness further impacted the perceived value.
Despite these critiques, there are mentions of the hotel maintaining certain elements that contribute to its four-star status. Yet, for many, the overall experience did not match their expectations of a four-star hotel.
Derby Mickleover Hotel, BW Signature Collection generally meets the needs of business travelers with good room facilities and a business-friendly atmosphere. Many guests found it suitable for business trips, appreciating the availability of business rooms and packages. The quick check-in process and availability of laundry services were also noted as positives for those on work-related stays.
However, some aspects could be improved. The Wi-Fi quality received mixed feedback and the late start for breakfast may not be convenient for early meetings. While there are dining options and a business center, the lack of dedicated meeting facilities was pointed out.
The bar and restaurant staff received positive reviews for their kindness, especially the noted Irish lady. Conversely, the reception and kitchen staff left room for improvement with some guests finding them inexperienced or rude. Additionally, some rooms were described as dated and in need of deep cleaning.
Overall, the hotel provides a generally suitable base for business travelers, despite some areas requiring attention.
The Derby Mickleover Hotel, BW Signature Collection, is largely praised for its accessibility features, making it a convenient option for guests with disabilities. Its central location ensures easy access to main routes and the hotel provides ample wheelchair-friendly spaces. Rooms are generally accessible via lifts and the presence of disability parking spaces, though noted to be small, adds to the convenience.
The hotel boasts a large car park directly outside the spa area and caters to wheelchair users with ramps and accessible seating areas. Accessible toilets and showers in some rooms enhance the experience, though there were mentions of an occasional issue with the shower in an accessible room. The accommodation features good disabled facilities, including a mac accessible room and a ceiling hoist and accessible twin rooms can be requested.
Common areas are designed for ease of movement in wheelchairs and the accessibility extends to the reception and general hotel premises, though some guests found the reception challenging to access. Staff are consistently described as wonderful and attentive, providing excellent support for elderly and disabled guests.
Overall, the Derby Mickleover Hotel is noted for its accessible amenities and disability-friendly environment, making it a viable option for travelers requiring such facilities.
The indoor pool at Derby Mickleover Hotel, BW Signature Collection, is frequently highlighted by guests as a notable feature of their stay. Many visitors appreciated its size, cleanliness and relaxing atmosphere, making it particularly enjoyable for families with children who loved the pool and its amenities. The retractable roof and availability of pool floats were additional perks that guests found pleasing.
Positive remarks also extended to the pool's temperature, which was often described as lovely and warm, contributing to a pleasant swimming experience. The pool, along with the sauna and spa facilities, was mentioned as a valuable free-to-use feature during guests' stay, adding to the overall enjoyment of their visit.
However, there are areas for improvement. Some guests noted that the pool could benefit from better maintenance and updating, as well as addressing issues like a cold temperature on occasion and an overly chlorinated smell. The pool area itself was sometimes seen as dull and in need of refreshing. Despite these concerns, the indoor pool remains a well-liked aspect of the hotel, offering a mix of enjoyment and relaxation.
Derby Mickleover Hotel, part of the BW Signature Collection, offers a charming atmosphere that's well-suited for couples seeking a romantic getaway. The hotel rooms are characterized by lovely decor, comfortable beds and thoughtful touches like champagne on arrival and rose petals, making it an ideal destination for honeymoons or special anniversaries. Guests have noted the clean and spacious rooms, which contribute to a welcoming and cozy environment. The presence of unique features like a round bed also adds to the romantic allure. Dining at the hotel is another highlight with guests enjoying top-notch breakfasts and romantic dinners. The convenient car parking facilities and the overall cleanliness further enhance the experience. While some guests faced issues with check-in and found certain facilities like the executive family room or the pool to be below expectations, the hotel's romantic atmosphere generally leaves a positive impression. Many couples look forward to returning, highlighting its suitability for a romantic stay.
Derby Mickleover Hotel, part of the BW Signature Collection, is notably accommodating for guests traveling with dogs. The friendly and respectful staff ensure that canine companions feel very welcome, enhancing the overall stay experience for pet owners. The hotel goes above and beyond by allowing dogs not only on the premises but also in common areas such as the bar, where guests can enjoy meals with their pets by their side. Cleanliness is a consistent highlight with the hotel maintaining a spotlessly clean environment while being dog-friendly.
The general atmosphere is welcoming and accommodating towards pets, though there are minor issues with occasional barking, which may be a nuisance to those without dogs. For an additional fee of £15 per night, the hotel welcomes well-behaved and trained dogs, ensuring a comfortable and enjoyable stay for both pets and their owners.
Location Show Map
Location
However, it is noted that the location is not within walking distance to many attractions, so having a car is recommended. Despite this minor drawback, the hotel’s tranquil environment and convenient connections to key areas win praise. With friendly staff, good facilities and easy access, it stands out as an excellent choice for visitors to the Derby area.
Breakfast
However, there were some criticisms about the logistical aspects of the breakfast service. Issues such as cold plates, limited vegetarian options and poorly managed buffets were noted by a few guests. Some also pointed out that certain items were not replenished promptly and others felt the pre-cooked items like toast contributed to a less than satisfactory experience. Timing issues, such as the late starting time on Sundays, were also mentioned. Despite these hiccups, the majority of guests seem to have enjoyed a satisfactory breakfast experience, recognizing it as a valuable part of their stay.
Dinner
However, there were notable criticisms regarding both service speed and meal availability. Some guests faced issues with slow dinner service and limited menu availability, sometimes due to understaffing. There were also recurring mentions of evening meals being overpriced and occasionally substandard in quality. Specific complaints included cold dishes, overcooked food and mislabeled items. Instances of disappointment were also recorded related to repetitive delays and confusing service.
Overall, while many patrons enjoyed their dining experience at this hotel, the establishment might benefit from addressing issues with food quality consistency, service speed and menu pricing to enhance guest satisfaction.
Rooms
However, the feedback does point to areas needing improvement. Many rooms were described as dated, worn and in need of refurbishment with mentions of tired decor, furniture peeling, stained carpets and outdated fixtures. Issues such as weak water pressure in the showers, noisy or ineffective heating and unpleasant smells were also frequently noted. The air conditioning was often reported as not working properly and some rooms had issues with cleanliness upon arrival.
The family and executive rooms were generally appreciated for their size and comfort, but there were occasional complaints regarding dustiness and stuffiness. Some guests experienced problems with room assignments and had to be moved to different rooms, which occasionally still did not meet their expectations.
In conclusion, while the Derby Mickleover Hotel offers spacious and comfortable rooms, it also faces significant issues with dated decor, maintenance and consistency in cleanliness. The hotel appears to be in need of a thorough refurbishment to meet guests' expectations fully.
Beds
However, not all feedback was entirely positive. A number of guests noted that they found the beds to be uncomfortable with issues such as hard mattresses, feeling the bed springs and beds being too small or too firm for their liking. Instances of audible springs and a bouncy feel in the bed were also mentioned. Some reviewers found the pillows hard and uncomfortable with a few describing sleepless nights due to the bedding.
Despite the mixed reviews, those who found the beds comfortable described them in glowing terms, indicating that when the beds met expectations, they greatly enhanced the overall stay. The range of opinions suggests that while many guests enjoyed restful nights, others had less favorable experiences due to firmness and other comfort issues.
Cleanliness
However, there were notable inconsistencies in cleanliness standards across different areas of the hotel. The leisure facilities, particularly the pool area and spa, received numerous complaints about dirtiness and neglect. Guests reported issues such as grime, dust and mould, as well as unclean changing rooms. Common areas like hallways and lifts were also mentioned as needing more attention to cleanliness with visible cobwebs, stains and dust present.
Some rooms were described as outdated and in need of refurbishment with mentions of broken tiles, peeling paint and stained carpets. Maintenance issues like cracked tiles, peeling paint and dirty walls were recurring themes. Certain areas, like the pool and bar seating, were described as looking tired and in need of a deep clean.
Overall, while the hotel has potential with its spacious and clean rooms, attention to detail and consistency in cleanliness and maintenance are needed to enhance the guest experience.
Staff
Wi-Fi
Gym
Some guests noted that the gym amenities made their stay more pleasant, finding the overall fitness environment welcoming and useful. The pool and spa facilities also garnered praise, complemented by friendly and supportive staff in the gym area. The gym's role in providing an excellent workout experience was particularly valued with some mentioning the convenience of being able to shower after a workout.
However, not all feedback was entirely positive. Certain guests pointed out that the gym could use some improvements, citing cleanliness issues and the need for better maintenance, especially in the gym changing rooms, which some found dirty. Specific areas of concern included the gym looking a bit tired, the facility sometimes being closed for renovations and the lack of music making workouts feel awkward at times. Also, comments about the necessity of a gym membership for entry and the need to book a time slot for health safety measures were noted as minor inconveniences. Despite these drawbacks, the positive aspects of the gym facilities seem to outweigh the negatives for most visitors.
Pool
However, several reviews pointed out areas for improvement. Some guests mentioned the pool was dirty with grit underfoot and sand at the bottom. There were also complaints about the pool area needing cleaning and refurbishment with some finding it outdated and in need of maintenance. Issues such as cold water, pool closures and lack of adequate cleaning in the changing rooms were also noted.
Overall, while the pool and its associated facilities are generally well-regarded for providing enjoyment and relaxation, there are recurring concerns about cleanliness and upkeep that could enhance the guest experience if addressed.
Parking
Family
One of the standout features for kids is the swimming pool, which many guests mention was a hit with their little ones. Families also appreciated the hotel's effort in providing amenities like cots upon request and helpful, friendly staff who are always on hand to assist. The leisure facilities, such as the pool, spa and fitness areas, are commendable and add to the family-friendly experience.
The hotel location is also praised for its convenience, being close to various amenities and offering ample parking. While there were some concerns about family room cleanliness and certain staff policies at breakfast, these seem to be exceptions rather than the norm. Overall, the hotel’s welcoming environment, great facilities and attentive service make it a reliable option for families seeking a pleasant stay.
Golf
4 Star
While it does offer some of the required facilities expected at this level, these are overshadowed by frequent comments about areas needing a makeover and general upkeep. Some visitors felt misled by the advertising, noting that certain rooms should not be in service due to their condition. Instances of glitchy doors and dirtiness further impacted the perceived value.
Despite these critiques, there are mentions of the hotel maintaining certain elements that contribute to its four-star status. Yet, for many, the overall experience did not match their expectations of a four-star hotel.
Business
However, some aspects could be improved. The Wi-Fi quality received mixed feedback and the late start for breakfast may not be convenient for early meetings. While there are dining options and a business center, the lack of dedicated meeting facilities was pointed out.
The bar and restaurant staff received positive reviews for their kindness, especially the noted Irish lady. Conversely, the reception and kitchen staff left room for improvement with some guests finding them inexperienced or rude. Additionally, some rooms were described as dated and in need of deep cleaning.
Overall, the hotel provides a generally suitable base for business travelers, despite some areas requiring attention.
Accessible
The hotel boasts a large car park directly outside the spa area and caters to wheelchair users with ramps and accessible seating areas. Accessible toilets and showers in some rooms enhance the experience, though there were mentions of an occasional issue with the shower in an accessible room. The accommodation features good disabled facilities, including a mac accessible room and a ceiling hoist and accessible twin rooms can be requested.
Common areas are designed for ease of movement in wheelchairs and the accessibility extends to the reception and general hotel premises, though some guests found the reception challenging to access. Staff are consistently described as wonderful and attentive, providing excellent support for elderly and disabled guests.
Overall, the Derby Mickleover Hotel is noted for its accessible amenities and disability-friendly environment, making it a viable option for travelers requiring such facilities.
Indoor Pool
Positive remarks also extended to the pool's temperature, which was often described as lovely and warm, contributing to a pleasant swimming experience. The pool, along with the sauna and spa facilities, was mentioned as a valuable free-to-use feature during guests' stay, adding to the overall enjoyment of their visit.
However, there are areas for improvement. Some guests noted that the pool could benefit from better maintenance and updating, as well as addressing issues like a cold temperature on occasion and an overly chlorinated smell. The pool area itself was sometimes seen as dull and in need of refreshing. Despite these concerns, the indoor pool remains a well-liked aspect of the hotel, offering a mix of enjoyment and relaxation.
Romantic
Dog Friendly
The general atmosphere is welcoming and accommodating towards pets, though there are minor issues with occasional barking, which may be a nuisance to those without dogs. For an additional fee of £15 per night, the hotel welcomes well-behaved and trained dogs, ensuring a comfortable and enjoyable stay for both pets and their owners.
Yes, Derby Mickleover Hotel, BW Signature Collection has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Derby Mickleover Hotel, BW Signature Collection.
Yes, Derby Mickleover Hotel, BW Signature Collection welcomes dogs.
Yes, parking facilities are available at Derby Mickleover Hotel, BW Signature Collection.
Yes, Derby Mickleover Hotel, BW Signature Collection has a gym.
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