Lotus Desaru Beach Resort & Spa
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Summary of reviewsLotus Desaru Beach Resort & Spa is strategically positioned near the beach, offering easy access to both seaside views and local attractions such as Desaru Waterpark and Bandar Penawar, making it a popular choice for families. The well-maintained resort features clean rooms, ample parking and a serene atmosphere perfect for short getaways. The beach, noted for its cleanliness and privacy, provides picturesque sunrises and a tranquil setting.
The breakfast at the resort receives positive feedback for its variety and taste with many enjoying the extensive buffet spread that includes local delights and vegetarian options. Guests appreciate the friendly staff and the lovely seaview while dining. Some suggest adding more Western food options and addressing occasional overcrowding. Despite minor criticisms, breakfast remains a highlight of the stay.
While dinner experiences are mixed, many guests praise the variety and taste of the food, particularly at the seafood and Indian restaurants. Room service is also commended for its quick delivery and good taste. Some guests find the buffet dinner overpriced and lacking variety and there are occasional reports of unhelpful staff and slow service. Despite these issues, the resort's dinner offerings are generally well-received.
The resort's rooms are spacious, clean and comfortable, especially suited for families. Guests appreciate the ample space, living areas and balconies in some units. Although the rooms show signs of aging with outdated furnishings and occasional maintenance issues, the overall family-friendly atmosphere and wide array of on-site facilities help maintain a positive impression.
Cleanliness at the resort receives mixed reviews; many guests praise the well-maintained surroundings and efforts of the housekeeping staff, but some report issues with dirty or outdated facilities and occasional pests. Improved cleaning practices could enhance guest satisfaction.
The staff consistently receives high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Security personnel, buggy and shuttle services are noted for their efficiency. Some isolated incidents of unhelpful staff are reported, especially during busy times, but overall, the hospitality is commendable.
The WiFi service at the resort receives mixed feedback; while some find it excellent with fast speeds, many report issues with limited usage, patchy connectivity in rooms and absence of Wi-Fi in common areas. There is a clear need for improvement in the service.
The spa is highlighted for its clean, spacious and well-equipped facilities, providing a soothing and relaxing ambiance. Guests commend the spa massages and the staff's professionalism, though some find the prices high. Expanding services could further enhance the guest experience.
The gym receives mixed reviews with some finding it well-maintained and others noting it looks old and rusted. Despite criticisms, it serves its purpose for fitness enthusiasts.
The resort’s pools, water park, lazy river and dedicated kids' swimming areas are highly appreciated by families, making them a highlight of many stays. The pool experience receives mixed cleanliness reviews with some praising the well-maintained facilities and others suggesting improvements. Overcrowding and the occasional worn-out appearance of the facilities are reported, but the expansive layout helps manage the crowd.
The beach, described as clean and not crowded, offers a private and tranquil environment ideal for relaxation. The beachfront features water slides and a nice bathing area, particularly loved by children.
Categories
The breakfast at the resort receives positive feedback for its variety and taste with many enjoying the extensive buffet spread that includes local delights and vegetarian options. Guests appreciate the friendly staff and the lovely seaview while dining. Some suggest adding more Western food options and addressing occasional overcrowding. Despite minor criticisms, breakfast remains a highlight of the stay.
While dinner experiences are mixed, many guests praise the variety and taste of the food, particularly at the seafood and Indian restaurants. Room service is also commended for its quick delivery and good taste. Some guests find the buffet dinner overpriced and lacking variety and there are occasional reports of unhelpful staff and slow service. Despite these issues, the resort's dinner offerings are generally well-received.
The resort's rooms are spacious, clean and comfortable, especially suited for families. Guests appreciate the ample space, living areas and balconies in some units. Although the rooms show signs of aging with outdated furnishings and occasional maintenance issues, the overall family-friendly atmosphere and wide array of on-site facilities help maintain a positive impression.
Cleanliness at the resort receives mixed reviews; many guests praise the well-maintained surroundings and efforts of the housekeeping staff, but some report issues with dirty or outdated facilities and occasional pests. Improved cleaning practices could enhance guest satisfaction.
The staff consistently receives high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Security personnel, buggy and shuttle services are noted for their efficiency. Some isolated incidents of unhelpful staff are reported, especially during busy times, but overall, the hospitality is commendable.
The WiFi service at the resort receives mixed feedback; while some find it excellent with fast speeds, many report issues with limited usage, patchy connectivity in rooms and absence of Wi-Fi in common areas. There is a clear need for improvement in the service.
The spa is highlighted for its clean, spacious and well-equipped facilities, providing a soothing and relaxing ambiance. Guests commend the spa massages and the staff's professionalism, though some find the prices high. Expanding services could further enhance the guest experience.
The gym receives mixed reviews with some finding it well-maintained and others noting it looks old and rusted. Despite criticisms, it serves its purpose for fitness enthusiasts.
The resort’s pools, water park, lazy river and dedicated kids' swimming areas are highly appreciated by families, making them a highlight of many stays. The pool experience receives mixed cleanliness reviews with some praising the well-maintained facilities and others suggesting improvements. Overcrowding and the occasional worn-out appearance of the facilities are reported, but the expansive layout helps manage the crowd.
The beach, described as clean and not crowded, offers a private and tranquil environment ideal for relaxation. The beachfront features water slides and a nice bathing area, particularly loved by children.
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Pool Water Slide Pool Lap Lanes Water Park Lazy River Outdoor Pool
Resort with Free Wi-Fi
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Lazy River
Resort with Water Park
Resort with Pool Lap Lanes
Resort with Pool Water Slide
Guest Reviews
Lotus Desaru Beach Resort & Spa boasts a prime location, making it a convenient choice for travelers. The resort is strategically positioned near the beach and dining spots with many guests highlighting its easy access and excellent views. The proximity to Desaru Waterpark and local attractions such as Bandar Penawar makes it particularly appealing to families and those seeking varied activities.
The resort is well-maintained despite its age and offers a variety of facilities including spacious and clean rooms, ample parking and a serene atmosphere, which is perfect for a short getaway. The beach, described as clean and offering a sense of privacy, is easily walkable from the hotel rooms and guests can enjoy picturesque sunrises and sea views.
Families especially appreciate the facilities designed for kids, such as the splash waterpark and the numerous slides which offer more entertainment options compared to other hotels in the area. The staff are frequently mentioned for their friendliness and approachability, contributing to the overall pleasant environment of the resort.
Additionally, the resort's environment is described as calming and suitable for short breaks, while still offering the convenience of easy access to local shops and dining. It's noted that the location is more suited for a beach-focused retreat rather than city exploration, as it can be challenging to visit the city center from the resort. Overall, Lotus Desaru Beach Resort & Spa provides a good value for a family-friendly beach retreat, combining great service, a wide range of activities and a beautiful coastal location.
The breakfast at Lotus Desaru Beach Resort & Spa generally receives positive feedback for its variety and taste. Many guests enjoyed the extensive buffet spread, which offers a wide selection of dishes including local delights like roti canai and nasi lemak, as well as vegetarian options. The breakfast is often described as delicious with a good balance between quality and affordability. Guests appreciated the friendly staff and the lovely seaview available while dining.
However, some reviews pointed out areas for improvement, such as adding more Western food options and addressing issues with overcrowding and long waits for tables. A few guests found the breakfast repetitive with the same menu offered daily and noted that some of the food items were oily or lacked freshness. Despite these critiques, the breakfast experience at the resort remains a highlight for many visitors, contributing to an overall satisfying stay.
Guests had mixed experiences regarding dinner at the Lotus Desaru Beach Resort & Spa, but the reviews leaned more toward the positive. Many guests praised the plentiful and delicious food options available at the resort's various restaurants. Particular highlights included the seafood restaurant, known for its amazing and delectable dishes and the Indian restaurant, praised for its home-cooked meals. Room service meals were also noted for their good taste and quick delivery.
The buffet dinner at the Teratai Coffee House received varied responses; though some guests enjoyed it, others felt it lacked variety and was overpriced. Some dinners were accompanied by live music, adding to the dining ambiance, although the general atmosphere during mealtime was described by some as noisy.
Despite the generally favorable comments, there were notable criticisms. Some guests found the food prices high and there were concerns about the quality of the Korean cuisine. Instances of food poisoning were reported and a few guests experienced unhelpful staff and slow service. Additionally, the limited vegetarian options and the blandness of some dishes were points of disappointment.
Overall, while the resort's dinner offerings have many supporters, improvements in variety, price and service could enhance the dining experience further.
Lotus Desaru Beach Resort & Spa receives mixed feedback regarding its rooms, though positive comments abound particularly highlighting the spaciousness and comfort. Guests often remark on the ample room size, making it a good choice for families or larger groups. The layout, complete with living areas and balconies in some units, adds to the overall pleasant ambiance.
Cleanliness and comfort are frequently cited as key strengths with many guests appreciating the clean and well-maintained environments. The suites and duplex units, especially, stand out for their size and suitability for family stays. Natural lighting and pleasant views further elevate the stay experience for several reviewers.
However, the resort does show its age. Many guests note that rooms appear outdated with old furnishings and issues such as broken equipment, leaking air conditioning or non-functional appliances. Maintenance and cleanliness issues are sporadically reported, including dusty floors, smelly towels and stained bedsheets. Requests for room changes due to these issues are not uncommon.
Despite these drawbacks, the overall family-friendly atmosphere, coupled with a wide array of on-site facilities and activities, helps maintain a positive impression among visitors. The resort's amenities and the overall environment receive commendation, though updates and better maintenance of room conditions could significantly enhance guest satisfaction.
In summary, Lotus Desaru Beach Resort & Spa's rooms are spacious and comfortable, ideally suited for family vacations, albeit with a need for modernization and improved cleanliness in certain areas.
The guest reviews for Lotus Desaru Beach Resort & Spa highlight a mixed experience regarding the beds. On the positive side, many guests found the rooms, including the beds, to be spacious, comfortable and meeting expectations. Words like clean, comfy and very comfortable frequently describe the beds and overall room setup. In particular, mattresses were often noted as soft and cozy, contributing to restful nights for many guests. Several references were made to the comfortable beds and supportive pillows which provided a good sleeping experience.
However, some reviews point out significant drawbacks that affected their stay. Issues such as stained, dirty or worn-out bedsheets were recurring complaints. There were instances of beds having creaking noises and some guests found the mattresses to be either too soft or uncomfortable. Specific mentions were made of beds being too small for adults and some even encountering bedbugs, which severely detracted from their comfort.
Additionally, concerns about unclean sofa beds, old furniture and a general need for an upgrade in bedding were noted. Some bedsheets were reported to be smelly and stained with several guests doubting if they had been changed at all before their check-in. There were also instances where extra beds were needed but not provided, leading to a less than optimal experience for families or groups.
Overall, while the comfort and spaciousness of the beds received praise from numerous guests, cleanliness and upkeep issues were a significant deterrent for others. Guests who are particular about cleanliness might find these aspects concerning, despite the otherwise comfortable setup.
Lotus Desaru Beach Resort & Spa presents a venue of mixed cleanliness experiences based on guest reviews. Many visitors have praised the resort for its well-maintained surroundings and spacious rooms. The housekeepers often receive accolades for their efforts, contributing to a generally tidy and pleasant environment. Notably, positive feedback highlights clean and comfortable accommodations, a clean beach and an overall inviting atmosphere.
However, several guests expressed concerns about specific issues. Instances of dirty or outdated facilities were reported, including rusted gym equipment, stained bedsheets and dusty surfaces. There were also occasional reports of pests like cockroaches and ants in the rooms. Some reviews mentioned that parts of the resort, such as the waterpark and dining areas, did not meet cleanliness expectations. Additionally, a number of guests noted that rooms were not always cleaned to an acceptable standard before check-in, leading to discoveries of leftover dirt and an unpleasant odor from previous occupants.
The feedback indicates a need for improvement in the thoroughness and consistency of cleaning practices across the resort. With enhanced attention to detail and proactive maintenance, Lotus Desaru Beach Resort & Spa has the potential to meet and exceed guest expectations for cleanliness and comfort.
The guest reviews for Lotus Desaru Beach Resort & Spa consistently highlight the staff's remarkable friendliness and helpfulness. Visitors often mentioned that the staff is efficient, accommodating and polite, contributing to an overall pleasant experience. Security personnel received specific praise for their friendliness and vigilance, ensuring guest safety round the clock. The buggy and shuttle services were noted for their promptness and efficiency, enhancing the convenience for guests moving around the property.
While a majority of staff interactions were positive with numerous mentions of their warm and welcoming demeanor, there were a few reports of isolated incidents where some staff members were described as unhelpful or lacking in courtesy, especially during peak hours and at the front desk. Housekeeping and maintenance teams generally received commendations for their quick and effective responses, although there were occasional lapses in thoroughness.
Restaurant staff were often highlighted as superb and friendly, though there were some suggestions for improved patience and attentiveness in busy settings. Overall, the hospitality received high marks for friendliness and professionalism, particularly during key moments such as check-ins and addressing guest complaints.
Despite some areas needing improvement, particularly in terms of consistency, the staff’s effort and positive attitude appear to significantly enhance the guest experience at Lotus Desaru Beach Resort & Spa.
The WiFi experience at Lotus Desaru Beach Resort & Spa receives mixed feedback from guests. On the positive side, some guests found the Wi-Fi excellent and good with fast internet speeds and great connectivity for kids. However, there are a considerable number of comments highlighting issues with the Wi-Fi service. A frequent complaint is about the limited usage, patchy internet in the rooms and the absence of Wi-Fi in common areas like the lobby and restaurants. Many guests had trouble connecting to the Wi-Fi, describing the service as very slow, lagging and unstable. Furthermore, the limitation of only allowing two devices per room and the difficulty in getting work done due to poor connectivity were significant downsides noted by several reviewers. Overall, while some guests had a satisfactory experience, there is a clear need for improvement in the Wi-Fi service offered by the resort.
Lotus Desaru Beach Resort & Spa offers a spa experience that has garnered positive feedback from its visitors. Guests emphasize the spa's clean, spacious and well-equipped facilities, which contribute to a soothing and relaxing ambiance. The staff is often praised for their friendliness, professionalism and the high standard of hygiene maintained throughout.
The overall atmosphere of the spa is described as refreshing, making it a recommended spot for relaxation. Spa massages have received commendations for their quality, providing a delightful experience for many. However, some reviews indicate that the spa's prices may be on the higher side, which could be a consideration for future guests.
Despite this, the availability of numerous activities at the resort and having everything on site, including dining and recreational options, adds to the convenience and appeal of the spa. The spa is known to operate only during office hours and extending services like facials or hotel room massages could enhance the guest experience further. Overall, the spa at Lotus Desaru Beach Resort & Spa stands out as a tranquil haven for those looking to unwind.
The gym at Lotus Desaru Beach Resort & Spa receives mixed reviews. While some guests find the gym good and well-maintained, others feel that the facilities could use some improvement, citing that it looks old and rusted. Despite these criticisms, the gym generally serves its purpose and is appreciated by fitness enthusiasts who visit the resort. The nicely maintained fitness center is a valuable part of the resort's facilities, which include the pool and play area.
Lotus Desaru Beach Resort & Spa features a range of swimming pools that cater well to families, especially those traveling with children. The resort includes multiple pools, a water park, lazy river and dedicated kids' swimming areas, which are highly appreciated by guests. The children particularly enjoy these facilities, often spending hours playing and swimming, making it a highlight of many family vacations.
The overall cleanliness of the pools received mixed reviews; some guests praised the well-maintained and clean state, while others pointed out issues like murky water, high chlorine levels and the need for renovations. It seems that while some pools offer a delightful experience, others require attention and improvement.
Despite some reports of overcrowding and the occasional worn-out appearance of the facilities, the expansive layout with multiple pool options helps distribute the crowd somewhat. The key attractions such as the water park and lazy river are consistently celebrated for their fun and engaging atmosphere.
However, there are areas for improvement, such as the friendliness of the swimming pool staff and the poolside cleanliness. The strict pool rules and limited opening hours were mentioned, so guests might want to plan their pool time accordingly.
In summary, Lotus Desaru Beach Resort & Spa provides a reasonably enjoyable pool experience, particularly for families with children, though polishing up certain elements could enhance overall guest satisfaction.
Lotus Desaru Beach Resort & Spa boasts a highly accessible location right by the beach, making it an appealing choice for those who enjoy being close to the ocean. The beach is described as clean and not crowded, offering a private and tranquil environment ideal for relaxation. Children particularly love the bathing area and adults will enjoy the nice private beach, which is described as very clean and conducive to relaxation.
The beachfront also features wonderful water slides and guests have enjoyed various beach activities such as jet skiing, banana boating and paddle boating. Despite some criticisms about beach access due to ongoing construction and steep sandy slopes, the close proximity to the beach remains a significant advantage.
However, not all feedback is stellar. Some guests were disappointed as the beach was occasionally closed due to renovations and construction activities, limiting access. This also contributed to the beach area not always being aesthetically pleasing or safe for swimming. There were mentions of seaweed, debris and the beach appearing artificially paved and rough.
On the positive side, the renovated areas and overall beach quality have received compliments with mentions of white sands, blue waters and a clear, clean environment. The beach view and the short walking distance to the beach enhance the overall stay experience. Despite some areas needing improvement, including better access pathways and more beach facilities, guests still find the beach area satisfying for a relaxing getaway.
Overall, Lotus Desaru Beach Resort & Spa's beach offers a mix of enjoyable activities, a clean environment and close access, though with occasional limitations due to renovations and natural conditions needing improvement. The friendly staff and beautiful surroundings contribute positively to the beach experience, making it a desirable destination for many visitors.
Parking experiences at Lotus Desaru Beach Resort & Spa seem to be varied. Some guests appreciated the ample and plentiful parking space available, describing it as a good space and noting that there was no issue finding a spot. Others had a different experience, pointing out difficulties in finding parking, particularly near specific areas like the lobby or their rooms. Some reviews mentioned that parking can be limited, insufficient or scarce, leading to the need to park farther away from the hotel or rooms. There were also remarks about the lack of covered parking and designated spots for specific needs, such as for pregnant women. It's clear that while some visitors found parking convenient, others felt that the resort could improve the parking facilities to better accommodate its guests.
The Lotus Desaru Beach Resort & Spa stands out as an ideal destination for families looking for a fun and memorable vacation. The resort is extensively praised for its family-friendly environment, offering a wide array of activities and amenities suitable for children and adults alike. Guests frequently highlight the spacious and well-equipped rooms that provide comfortable accommodations for families, making it perfect for family reunions, large groups and family travel.
Children are particularly well-catered for at this resort. The water park appears to be a major highlight with many reviews pointing out how much the kids enjoyed the facilities. The swimming pools, including a dedicated children's pool and a lazy river, are repeatedly commended. Additionally, the kids' play areas and a mini theme park within the resort ensure that there's never a dull moment for the young ones.
The resort also boasts a variety of outdoor activities and family-oriented entertainment options, making it a one-stop place for family fun. While it's noted that the resort can accommodate large crowds, it still maintains an atmosphere conducive to family gatherings and vacations. The environment is consistently described as family-friendly and safe, which aligns well with the high prioritization of safety within the resort.
While the overall feedback is overwhelmingly positive, there are a few cautions. For instance, some reviews mentioned potential hazards for children, suggesting the need for vigilant supervision. However, the majority of the guest experiences underline the resort's suitability for a family vacation. With reasonable pricing, comfortable family suites and a range of child-friendly activities, Lotus Desaru Beach Resort & Spa is frequently recommended as a top choice for a family getaway.
Lotus Desaru Beach Resort & Spa is characterized by its clean and comfortable accommodations, which provide a satisfying stay for its guests. The resort boasts big rooms and facilities, presenting itself as a one-stop family destination. Many visitors find it to be a high cost-performance option, offering value for money and comfort relevant to four-star quality, despite some views that a few maintenance issues and hygiene facilities prevent complete four-star satisfaction.
While the property provides spacious areas, including a garden and pool and offers luxury amenities typical of a four-star rating, some guests have noted that certain elements of service and cleanliness could be improved to meet higher expectations. The food is considered average for a four-star resort and although the resort has the appearance of a four-star establishment, some aspects of its infrastructure need better maintenance.
Overall, the resort garners positive recommendations with guests appreciating the overall value, comfort and spaciousness. It's deemed worth staying at and experiencing a leisurely retreat, though with room for improvement to fully align with its four-star classification.
Lotus Desaru Beach Resort & Spa offers facilities and services that cater to business travelers effectively. The resort is suitable for conducting business with available meeting rooms that are well-equipped for various business needs. A seating area in the rooms and dedicated working desks make virtual meetings convenient. Despite some initial challenges with pre-planning due to a less responsive sales team, company offsite events ultimately run smoothly and team-building activities such as paintball are particularly enjoyable. The location is accurately described, adding to the convenience for the business crowd. While there are areas for improvement, particularly during the checkout process, the overall experience supports business-oriented stays.
Lotus Desaru Beach Resort & Spa features a pool area with multiple water slides that have been broadly enjoyed by guests, especially children. Many reviews highlight the fun and enjoyment the water slides bring, making it a popular attraction for families. The water slides are described as clean and generally safe and children reportedly love them, often spending significant time playing on the slides. Although there are some mentions of the pool slides being rough and needing maintenance, the overall impression is positive, reflecting a facility that offers engaging water activities for kids.
The lazy river at Lotus Desaru Beach Resort & Spa consistently receives positive remarks. It is frequently highlighted as a major attraction for families with children particularly enjoying the experience. Many guests refer to the lazy river as fun and awesome and it is often mentioned as the standout feature of their visit. Located in the lagoon pool and Splash Park, the lazy river offers a relaxing and enjoyable activity for guests of all ages.
However, some guests suggest the need for better maintenance to ensure smooth operation and enhanced enjoyment. Additionally, there is a recommendation for having a guard present to manage the waves. Aligning the lazy river's operating hours with the waterpark's schedule is also advised to maximize guest convenience. Overall, despite minor areas for improvement, the lazy river remains a popular and enjoyable feature of the resort.
Lotus Desaru Beach Resort & Spa features a diverse array of pools that cater to various preferences, including a large, well-maintained outdoor pool and multiple smaller swimming pools. Guests consistently praise the clean water and ample space, making it a favorite spot for families, especially children who revel in the waterpark and dedicated kids' swimming pool. The pool area is densely populated and can get quite hot, suggesting the need for more shaded lounging spaces. The inclusion of additional amenities such as a mini bird zoo and nearby bus stop adds to the convenience and enjoyment of the pool area. Although some areas including the outdoor pool facilities could use some improvements, the pool remains a highlight of the resort experience.
Lotus Desaru Beach Resort & Spa is a prime destination for families, thanks particularly to its water park facilities. The water park serves as the highlight of many stays, providing a fun and enjoyable experience that kids especially love. There are numerous activities designed for children, making it a great family attraction. The presence of vigilant lifeguards adds a level of safety and the lazy river in the Splash Park is a particular favorite among guests.
Many reviews praise the clean and spacious water park with some calling it excellent and fantastic. The themed areas around water activities add to the excitement and having the water park included in the price of the stay is a noted benefit. The various activities appeal to children, who thoroughly enjoy the park's offerings at their own leisure.
However, there are occasional issues, such as periods when the water park is under maintenance, causing disappointment among guests. Additionally, some have noticed murky water and the limited availability of certain rides. Despite these setbacks, the overall consensus indicates that the water park significantly enhances the family-friendly experience at Lotus Desaru Beach Resort & Spa.
Lotus Desaru Beach Resort & Spa is an ideal destination for couples seeking a romantic retreat. The resort is particularly noted for its suitability for honeymoons, offering a serene atmosphere perfect for unwinding and relaxation. Spacious and clean suites provide a comfortable and elegant setting, adding to the romantic ambiance. Couples can also enjoy the convenience of being close to the lobby and dining areas, making it easy to access amenities while savoring their getaway. Everything at the resort is designed to ensure a pleasant and memorable stay for couples looking to relax and connect.
Lotus Desaru Beach Resort & Spa is lauded for its prime beachfront location. Guests frequently highlight the clean and calm atmosphere of the beach, praising its beauty and the serene environment it provides. The close proximity to the beach is a standout feature with many guests appreciating the convenience of having the beach on the property itself, complemented by the availability of private beachfront areas. The resort also features beachfront amenities like pools and a beachfront restaurant, adding to the coastal experience.
However, some guests noted that beach access could be improved, mentioning that it is not as straightforward as expected. There were also mentions of beach restrictions due to high tides, which limited some activities. Despite minor setbacks, the overall consensus is positive with the clean and beautiful beach, complemented by amenities like a beachfront seafood restaurant and delightful complimentary breakfast with an ocean view, making it a favorable destination for a beachfront getaway.
Location Show Map
Location
The resort is well-maintained despite its age and offers a variety of facilities including spacious and clean rooms, ample parking and a serene atmosphere, which is perfect for a short getaway. The beach, described as clean and offering a sense of privacy, is easily walkable from the hotel rooms and guests can enjoy picturesque sunrises and sea views.
Families especially appreciate the facilities designed for kids, such as the splash waterpark and the numerous slides which offer more entertainment options compared to other hotels in the area. The staff are frequently mentioned for their friendliness and approachability, contributing to the overall pleasant environment of the resort.
Additionally, the resort's environment is described as calming and suitable for short breaks, while still offering the convenience of easy access to local shops and dining. It's noted that the location is more suited for a beach-focused retreat rather than city exploration, as it can be challenging to visit the city center from the resort. Overall, Lotus Desaru Beach Resort & Spa provides a good value for a family-friendly beach retreat, combining great service, a wide range of activities and a beautiful coastal location.
Breakfast
However, some reviews pointed out areas for improvement, such as adding more Western food options and addressing issues with overcrowding and long waits for tables. A few guests found the breakfast repetitive with the same menu offered daily and noted that some of the food items were oily or lacked freshness. Despite these critiques, the breakfast experience at the resort remains a highlight for many visitors, contributing to an overall satisfying stay.
Dinner
The buffet dinner at the Teratai Coffee House received varied responses; though some guests enjoyed it, others felt it lacked variety and was overpriced. Some dinners were accompanied by live music, adding to the dining ambiance, although the general atmosphere during mealtime was described by some as noisy.
Despite the generally favorable comments, there were notable criticisms. Some guests found the food prices high and there were concerns about the quality of the Korean cuisine. Instances of food poisoning were reported and a few guests experienced unhelpful staff and slow service. Additionally, the limited vegetarian options and the blandness of some dishes were points of disappointment.
Overall, while the resort's dinner offerings have many supporters, improvements in variety, price and service could enhance the dining experience further.
Rooms
Cleanliness and comfort are frequently cited as key strengths with many guests appreciating the clean and well-maintained environments. The suites and duplex units, especially, stand out for their size and suitability for family stays. Natural lighting and pleasant views further elevate the stay experience for several reviewers.
However, the resort does show its age. Many guests note that rooms appear outdated with old furnishings and issues such as broken equipment, leaking air conditioning or non-functional appliances. Maintenance and cleanliness issues are sporadically reported, including dusty floors, smelly towels and stained bedsheets. Requests for room changes due to these issues are not uncommon.
Despite these drawbacks, the overall family-friendly atmosphere, coupled with a wide array of on-site facilities and activities, helps maintain a positive impression among visitors. The resort's amenities and the overall environment receive commendation, though updates and better maintenance of room conditions could significantly enhance guest satisfaction.
In summary, Lotus Desaru Beach Resort & Spa's rooms are spacious and comfortable, ideally suited for family vacations, albeit with a need for modernization and improved cleanliness in certain areas.
Beds
However, some reviews point out significant drawbacks that affected their stay. Issues such as stained, dirty or worn-out bedsheets were recurring complaints. There were instances of beds having creaking noises and some guests found the mattresses to be either too soft or uncomfortable. Specific mentions were made of beds being too small for adults and some even encountering bedbugs, which severely detracted from their comfort.
Additionally, concerns about unclean sofa beds, old furniture and a general need for an upgrade in bedding were noted. Some bedsheets were reported to be smelly and stained with several guests doubting if they had been changed at all before their check-in. There were also instances where extra beds were needed but not provided, leading to a less than optimal experience for families or groups.
Overall, while the comfort and spaciousness of the beds received praise from numerous guests, cleanliness and upkeep issues were a significant deterrent for others. Guests who are particular about cleanliness might find these aspects concerning, despite the otherwise comfortable setup.
Cleanliness
However, several guests expressed concerns about specific issues. Instances of dirty or outdated facilities were reported, including rusted gym equipment, stained bedsheets and dusty surfaces. There were also occasional reports of pests like cockroaches and ants in the rooms. Some reviews mentioned that parts of the resort, such as the waterpark and dining areas, did not meet cleanliness expectations. Additionally, a number of guests noted that rooms were not always cleaned to an acceptable standard before check-in, leading to discoveries of leftover dirt and an unpleasant odor from previous occupants.
The feedback indicates a need for improvement in the thoroughness and consistency of cleaning practices across the resort. With enhanced attention to detail and proactive maintenance, Lotus Desaru Beach Resort & Spa has the potential to meet and exceed guest expectations for cleanliness and comfort.
Staff
While a majority of staff interactions were positive with numerous mentions of their warm and welcoming demeanor, there were a few reports of isolated incidents where some staff members were described as unhelpful or lacking in courtesy, especially during peak hours and at the front desk. Housekeeping and maintenance teams generally received commendations for their quick and effective responses, although there were occasional lapses in thoroughness.
Restaurant staff were often highlighted as superb and friendly, though there were some suggestions for improved patience and attentiveness in busy settings. Overall, the hospitality received high marks for friendliness and professionalism, particularly during key moments such as check-ins and addressing guest complaints.
Despite some areas needing improvement, particularly in terms of consistency, the staff’s effort and positive attitude appear to significantly enhance the guest experience at Lotus Desaru Beach Resort & Spa.
Wi-Fi
Spa
The overall atmosphere of the spa is described as refreshing, making it a recommended spot for relaxation. Spa massages have received commendations for their quality, providing a delightful experience for many. However, some reviews indicate that the spa's prices may be on the higher side, which could be a consideration for future guests.
Despite this, the availability of numerous activities at the resort and having everything on site, including dining and recreational options, adds to the convenience and appeal of the spa. The spa is known to operate only during office hours and extending services like facials or hotel room massages could enhance the guest experience further. Overall, the spa at Lotus Desaru Beach Resort & Spa stands out as a tranquil haven for those looking to unwind.
Gym
Pool
The overall cleanliness of the pools received mixed reviews; some guests praised the well-maintained and clean state, while others pointed out issues like murky water, high chlorine levels and the need for renovations. It seems that while some pools offer a delightful experience, others require attention and improvement.
Despite some reports of overcrowding and the occasional worn-out appearance of the facilities, the expansive layout with multiple pool options helps distribute the crowd somewhat. The key attractions such as the water park and lazy river are consistently celebrated for their fun and engaging atmosphere.
However, there are areas for improvement, such as the friendliness of the swimming pool staff and the poolside cleanliness. The strict pool rules and limited opening hours were mentioned, so guests might want to plan their pool time accordingly.
In summary, Lotus Desaru Beach Resort & Spa provides a reasonably enjoyable pool experience, particularly for families with children, though polishing up certain elements could enhance overall guest satisfaction.
Beach
The beachfront also features wonderful water slides and guests have enjoyed various beach activities such as jet skiing, banana boating and paddle boating. Despite some criticisms about beach access due to ongoing construction and steep sandy slopes, the close proximity to the beach remains a significant advantage.
However, not all feedback is stellar. Some guests were disappointed as the beach was occasionally closed due to renovations and construction activities, limiting access. This also contributed to the beach area not always being aesthetically pleasing or safe for swimming. There were mentions of seaweed, debris and the beach appearing artificially paved and rough.
On the positive side, the renovated areas and overall beach quality have received compliments with mentions of white sands, blue waters and a clear, clean environment. The beach view and the short walking distance to the beach enhance the overall stay experience. Despite some areas needing improvement, including better access pathways and more beach facilities, guests still find the beach area satisfying for a relaxing getaway.
Overall, Lotus Desaru Beach Resort & Spa's beach offers a mix of enjoyable activities, a clean environment and close access, though with occasional limitations due to renovations and natural conditions needing improvement. The friendly staff and beautiful surroundings contribute positively to the beach experience, making it a desirable destination for many visitors.
Parking
Family
Children are particularly well-catered for at this resort. The water park appears to be a major highlight with many reviews pointing out how much the kids enjoyed the facilities. The swimming pools, including a dedicated children's pool and a lazy river, are repeatedly commended. Additionally, the kids' play areas and a mini theme park within the resort ensure that there's never a dull moment for the young ones.
The resort also boasts a variety of outdoor activities and family-oriented entertainment options, making it a one-stop place for family fun. While it's noted that the resort can accommodate large crowds, it still maintains an atmosphere conducive to family gatherings and vacations. The environment is consistently described as family-friendly and safe, which aligns well with the high prioritization of safety within the resort.
While the overall feedback is overwhelmingly positive, there are a few cautions. For instance, some reviews mentioned potential hazards for children, suggesting the need for vigilant supervision. However, the majority of the guest experiences underline the resort's suitability for a family vacation. With reasonable pricing, comfortable family suites and a range of child-friendly activities, Lotus Desaru Beach Resort & Spa is frequently recommended as a top choice for a family getaway.
4 Star
While the property provides spacious areas, including a garden and pool and offers luxury amenities typical of a four-star rating, some guests have noted that certain elements of service and cleanliness could be improved to meet higher expectations. The food is considered average for a four-star resort and although the resort has the appearance of a four-star establishment, some aspects of its infrastructure need better maintenance.
Overall, the resort garners positive recommendations with guests appreciating the overall value, comfort and spaciousness. It's deemed worth staying at and experiencing a leisurely retreat, though with room for improvement to fully align with its four-star classification.
Business
Pool Water Slide
Lazy River
However, some guests suggest the need for better maintenance to ensure smooth operation and enhanced enjoyment. Additionally, there is a recommendation for having a guard present to manage the waves. Aligning the lazy river's operating hours with the waterpark's schedule is also advised to maximize guest convenience. Overall, despite minor areas for improvement, the lazy river remains a popular and enjoyable feature of the resort.
Outdoor Pool
Water Park
Many reviews praise the clean and spacious water park with some calling it excellent and fantastic. The themed areas around water activities add to the excitement and having the water park included in the price of the stay is a noted benefit. The various activities appeal to children, who thoroughly enjoy the park's offerings at their own leisure.
However, there are occasional issues, such as periods when the water park is under maintenance, causing disappointment among guests. Additionally, some have noticed murky water and the limited availability of certain rides. Despite these setbacks, the overall consensus indicates that the water park significantly enhances the family-friendly experience at Lotus Desaru Beach Resort & Spa.
Romantic
Beachfront
However, some guests noted that beach access could be improved, mentioning that it is not as straightforward as expected. There were also mentions of beach restrictions due to high tides, which limited some activities. Despite minor setbacks, the overall consensus is positive with the clean and beautiful beach, complemented by amenities like a beachfront seafood restaurant and delightful complimentary breakfast with an ocean view, making it a favorable destination for a beachfront getaway.
Yes, Lotus Desaru Beach Resort & Spa has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Water Slide, Outdoor Pool, Water Park, Lazy River.
Yes, a spa is available at Lotus Desaru Beach Resort & Spa.
No, Lotus Desaru Beach Resort & Spa doesn't allow dogs.
No, parking facilities aren't available at Lotus Desaru Beach Resort & Spa.
Yes, Lotus Desaru Beach Resort & Spa has a gym.
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