Tunamaya Beach & Spa Resort- Desaru

Desaru 1.55692400, 104.25567300 , Bandar Penawar (Show on Map)
7.3
Good


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Summary of reviewsTunamaya Beach & Spa Resort- Desaru enjoys widespread acclaim for its idyllic beachfront location, offering guests serene and scenic views of the sea and pool from their rooms. The resort's peaceful atmosphere and well-maintained beach make it an ideal retreat for those seeking relaxation. The convenience of nearby local restaurants and the strategically accessible town further enhance the guest experience.

The breakfast offerings have been met with mixed reviews. While some guests found the breakfast satisfying with generous servings and local dishes like nasi lemak, others pointed out issues such as limited variety, slow refills and occasional hygiene concerns. Similar mixed feedback applies to the resort's dinner options at Nelayan Restaurant. While some praised the reasonably priced and delicious dishes, others found the limited choices and uneven quality of certain meals, as well as sanitation issues, to be areas requiring attention.

Guest reviews on room conditions are varied. Many commend the spacious, clean rooms with beautiful sea views and comfortable amenities, particularly the seaview rooms. However, there are criticisms regarding outdated decor, maintenance issues such as faulty air conditioning, cleanliness lapses and occasional musty smells, indicating a need for consistent upkeep and modernization.

Cleanliness throughout the resort receives both praise and criticism. Some guests appreciate the clean and comfortable rooms and commendable bed linen, while others highlight issues such as dust, clogged sinks and stale odors in various areas, including bathrooms, balconies, corridors and public spaces.

The staff at Tunamaya Beach & Spa Resort earn high marks for their friendliness, helpfulness and attentiveness, significantly enhancing the overall guest experience. Highlighted individuals and teams received special commendations, though some inconsistencies in service quality and training were noted.

WiFi connectivity is a notable weak point at the resort with numerous guests reporting unstable, slow and often unreliable internet access, particularly in rooms.

The spa services are well-received, characterized as simple yet valuable with satisfying quality and a dedicated team, though managed by third-party vendors.

The resort's pool is a standout feature, appreciated for its cleanliness, spaciousness and convenience. Direct pool access and a nice poolside area contribute to the pleasant experience, despite some maintenance issues and concerns about wild dogs in the vicinity.

The beach is another highlight, praised for its cleanliness, beauty, quietness and direct access from the hotel, providing a tranquil and private setting for relaxation.

Parking is generally convenient and free, though improvements in lighting, space demarcation, shaded options and better overall management are recommended to address accessibility concerns.

Families find Tunamaya Beach & Spa Resort- Desaru particularly suitable, thanks to its family-friendly atmosphere, well-maintained pools, a playground, safe and spacious rooms and activities catering to children, making it an ideal destination for family vacations.
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Categories
Beachfront Resort

Resort near The Beach

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

  Pool Swim Up Bar    Pool Lap Lanes    Outdoor Pool  


Resort with Free Wi-Fi

Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

4-Star Resort

Resort with Outdoor Pool

Resort with Pool Lap Lanes

Resort with Swim Up Bar

Room Types
Standard Twin Room with Sea View This twin room has a sea view, air conditioning and seating area. Please note that Tunamaya Beach & Spa Resort does not issue any invoice to guest that has done payment online, We will only issu invoice to guest that has done the payment at the hotel.

Standard Triple Room with Sea View This triple room has air conditioning, sea view and seating area.

Deluxe Double Room This double room features a seating area and air conditioning. Please note extra bedding is not available for this room type.

Junior Suite with Sea View This suite features air conditioning and seating area. Please note that breakfast is for only 4 guests. Please note extra bedding is not available for this room type.

Royal Suite with Sea View This suite has air conditioning and seating area. Please note that breakfast is for only 4 guests. Please note extra bedding is not available for this room type.

Guest Reviews
7.3
Good
Location
Tunamaya Beach & Spa Resort in Desaru is highly praised for its excellent location, which offers guests convenient access to a clean and serene beach. The hotel enjoys a beachfront position, allowing visitors to easily stroll to the seaside from their rooms. Guests appreciate the scenic views of the sea and the pool, often noted as being visible right from their rooms or balconies. The resort is strategically located, providing easy access to various local restaurants and the nearby town, adding to its convenience.

The atmosphere around the hotel is described as peaceful and quiet, offering a relaxing environment for families and individuals alike. The well-maintained beach and the overall cleanliness of the resort further enhance the guest experience. Additionally, the resort boasts spacious rooms with comfortable amenities, contributing to its value for money.

Overall, the location of Tunamaya Beach & Spa Resort is highlighted as a key strength, providing direct, easy access to the beach and offering beautiful sea views, making it an ideal choice for those looking to enjoy a beachside getaway in Desaru.

Breakfast
The breakfast experience at Tunamaya Beach & Spa Resort- Desaru has received mixed reviews from guests. While some found the breakfast to be great, awesome, delicious and satisfying, others felt it was below average, limited in variety and lacking in taste. Many guests appreciated the generous servings and variety of options with a few noting the inclusion of local dishes like nasi lemak. However, there were recurring complaints about the poor quality of food, slow refills and overcrowding during breakfast times, leading to a lack of seating and long queues.

Several reviews pointed out specific issues such as cold dishes, unsatisfactory taste and poor hygiene standards. Additionally, some guests mentioned that the breakfast did not live up to the expectations of a four-star hotel, emphasizing the need for more variety, better quality and timely refilling of food items. Despite these criticisms, a portion of the guests still found the breakfast to be decent, average or worth the price they paid.

In summary, while the breakfast at Tunamaya Beach & Spa Resort- Desaru has its moments of satisfaction, there is significant room for improvement in terms of taste, variety and overall quality to meet the standards expected by its guests.

Dinner
Tunamaya Beach & Spa Resort- Desaru offers a dining experience that has received mixed reviews. The Nelayan Restaurant, located within the resort, is frequently praised for its delicious and reasonably priced dishes with particular commendation for the fresh siakap with nyonya sauce. Many guests appreciated the good food available nearby, often heading to local seafood eateries for their meals. However, some reviews indicate that the resort lacks sufficient dining options and some food had less appetizing experiences, mentioning both the high prices and the quality of certain dishes like pasta and fried kue tiaw. Room service from Pawana Cafe also received criticism, particularly for overly salty mee goreng. Dining facilities, including the buffet, were noted to be ordinary and sometimes inadequate. Despite the flavorful offerings at Nelayan, there were complaints about the sanitation and the inconsistency in food quality. Although surrounded by good food options outside the resort, the on-site dining experience has room for improvement.

Rooms
The rooms at Tunamaya Beach & Spa Resort- Desaru receive mixed reviews from guests. On the positive side, many guests highlighted that the rooms are spacious, clean and often offer beautiful sea views. The seaview rooms, in particular, are appreciated for their scenic views and proximity to the beach and pool area. Some rooms have been recently renovated, offering nice, new interiors and improved conditions. Several reviewers also mentioned that rooms were comfortable and the overall size of the rooms was favorable.

However, there were also numerous criticisms regarding the condition and maintenance of the rooms. Some guests pointed out that certain rooms had old decor and furnishings and were in need of upgrades and repairs. Issues like musty or moldy smells, faulty room amenities and cleanliness concerns were commonly mentioned. Specific problems included clogged bathtubs, malfunctioning air conditioning, leaking showers and electrical issues. Additionally, some guests had experiences with poor housekeeping and maintenance, noting that rooms were dusty, sandy and sometimes not cleaned thoroughly.

The resort's rooms seem to offer a comfortable and spacious environment with picturesque views, but there are noticeable inconsistencies in maintenance and cleanliness that need addressing.

Beds
While staying at the Tunamaya Beach & Spa Resort in Desaru, guests have shared mixed experiences regarding the hotel's beds. Many visitors found the beds to be clean and comfortable, contributing to a restful night's sleep. Several reviews highlighted the beds as being firm yet comfortable, aligning well with the overall cleanliness of the bedding, sheets and pillowcases.

However, not all feedback was positive. Some guests noted that the mattresses were excessively firm or hard and this firmness detracted from their comfort. Additionally, the pillows received criticism for being too flat and uncomfortable and there were mentions of tattered bed skirting and occasionally smelly linens. Standard rooms often featured separate beds rather than a single queen bed, which did not meet the expectations of all guests.

While many appreciated the bedding and found it sturdy and generally okay, others felt that the quality could be improved. The overall sentiment suggests that while there are positives regarding bed cleanliness and comfort, there is room for enhancement in terms of mattress firmness and pillow quality.

Cleanliness
The reviews for Tunamaya Beach & Spa Resort- Desaru highlight some positive aspects of the hotel's cleanliness, but they also reveal several areas needing significant improvement. Many guests found their rooms clean, comfortable and spacious with clean bed sheets and a generally acceptable level of cleanliness in the hotel. However, numerous reviews point to persistent issues, such as dusty floors, clogged sinks and stale odors. The condition of the bathrooms drew considerable criticism with reports of blocked toilets, dirty floors and minimal ventilation.

The balcony and corridor areas were often described as dirty and public areas like the lift and breakfast café were noted for their unpleasant smells. The building exteriors and resort facilities also showed signs of aging and poor maintenance, contributing to an overall rundown appearance. While the beach itself was clean and nice, parts of it needed more attention. Some guests appreciated the responsiveness of the housekeeping staff when cleanliness issues were pointed out, suggesting that improved management attention could greatly enhance the overall experience.

In summary, while there are pockets of cleanliness and comfort within Tunamaya Beach & Spa Resort- Desaru, the overall cleanliness does not meet the standards expected of a 4-star hotel. Regular and thorough cleaning, along with better maintenance of both rooms and public areas, would significantly improve guest satisfaction.

Staff
Guests have shared overwhelmingly positive feedback about the staff at Tunamaya Beach & Spa Resort in Desaru. Reviewers frequently describe the staff as friendly, helpful and attentive, which contributes significantly to the overall pleasant experience at the resort. The front desk and management teams are particularly noted for their politeness and professionalism, ensuring guests feel welcome and informed.

Special commendations were given to employees like Maira and the birthday setup team, as well as the bell boys and security personnel, for their exceptional service. Guests appreciated the staff's readiness to accommodate requests, such as room changes and providing an ionizer, reflecting a willingness to go above and beyond for their customers.

However, there are some criticisms pointing to inconsistencies in service. A few guests encountered issues with unfriendly or unresponsive reception staff and slow housekeeping and technical support. Concerns about certain staff lacking training and common sense were also mentioned. Despite these setbacks, the majority consensus leans towards a positive experience with the staff, who are described as courteous, approachable and efficient.

Overall, the staff at Tunamaya Beach & Spa Resort are recognized for their hospitality and efforts in making guests' stays enjoyable, although there's room for improvement in specific areas to ensure consistent service quality across the board.

Wi-Fi
The WiFi experience at Tunamaya Beach & Spa Resort in Desaru seems to be an area requiring significant improvement. Guest reviews largely indicate that the WiFi is unstable, slow and often unreliable, particularly in the rooms. It appears that despite the resort advertising free WiFi services, many guests have struggled with poor connectivity or a complete lack of internet access in their rooms. Issues like no internet connection, poor coverage and the inability to surf the internet have been frequently reported, causing frustration among visitors. While there were some mentions of good service from the WiFi and service crew, the overall consensus suggests that guests are generally dissatisfied with the WiFi performance at the resort. Efforts to rectify these issues have reportedly fallen short, pointing to a need for a faster and more stable internet solution.

Spa
Tunamaya Beach & Spa Resort- Desaru offers spa services that are overall well-received by guests. The spa is described as simple yet provides good value for money and the service quality meets expectations. While some guests noted that the spa and other activities are managed by third-party vendors and mentioned the spa's expense, the positive sentiment highlights the niceness and goodness of the spa experience. The dedicated spa team also contributes to the guests' general satisfaction.

Pool
Tunamaya Beach & Spa Resort in Desaru features a large swimming pool conveniently situated near the beach, offering a pleasant area for relaxation with clean facilities. Many guests appreciate the spaciousness and well-maintained condition of the pool, describing it as beautiful, adequate and big. The poolside area is lovely, adding to the overall appeal of the resort's aquatic amenities. Additionally, the pool bar and direct pool access from some rooms enhance the guest experience.

However, there are some aspects that need improvement. A number of reviews mention concerns regarding the pool's maintenance with instances of sandy water, missing drainage covers and the need for better cleaning and upkeep. The presence of wild dogs around the pool area was noted as an issue by some guests. Furthermore, the limited and somewhat inflexible pool usage schedule, including a 30-minute rotation and specific closing times, could affect the convenience for visitors. Despite these areas of concern, the overall impression of the pool is positive, making it a considerable highlight of the resort.

Beach
Tunamaya Beach & Spa Resort in Desaru offers travelers a prime beachside location with numerous positive attributes highlighted by guests. The beach itself is noted for being clean, beautiful and quiet with direct and convenient access from the hotel. Many guests appreciate the private nature of the beach, making it an ideal spot for relaxation away from the crowds. The resort's rooms frequently offer stunning sea views and waking up to sunrise vistas is a common delight.

The resort's proximity to the beach, coupled with lovely landscaping and a soothing environment, provides a tranquil setting for a getaway. Guests also value the seamless access to both the beach and the swimming pool, enhancing the overall experience. The presence of nearby seafood restaurants adds to the convenience and enjoyment of the stay. Cleanliness is a recurring theme, both in the beach environment and within the resort itself, ensuring a pleasant visit.

Overall, Tunamaya Beach & Spa Resort stands out as a top choice for those seeking a beautiful beachfront retreat with excellent amenities and serene surroundings.

Parking
Guests at the Tunamaya Beach & Spa Resort in Desaru appreciate the availability of convenient and free parking with some mentioning the benefit of VIP parking. Despite the ample parking spaces, there are several concerns regarding the overall condition and accessibility. Issues raised include the need for better lighting and clear demarcation of parking spaces, as well as the need for shaded parking options. The distance from the parking area to the hotel itself is a common point of contention with many guests finding it to be quite far, cramped and poorly managed. While the resort may have sufficient parking, improvements to its location, management and infrastructure would enhance the overall guest experience.

Family
Tunamaya Beach & Spa Resort in Desaru receives high praise as an ideal destination for family vacations. The resort is lauded for its family-friendly atmosphere, making it a great choice for those traveling with children. Guests highlight the clean, well-maintained pools and the availability of a kids' pool and playground, which ensure that children have plenty of activities to enjoy. The rooms are described as spacious and offering sea views with conditions that are safe and convenient for families, including accommodations for two adults and two children.

Despite a few concerns about maintenance and cleanliness of the pool, the overall environment is deemed suitable and secure for family stays. The resort also excels in providing ample space for guests, making it a comfortable and enjoyable experience for both adults and kids. Families have noted creating positive and lasting memories during their stay, emphasizing the suitability of the resort for family bonding and relaxation.

4 Star
Tunamaya Beach & Spa Resort- Desaru offers a mix of experiences that generally reflect its four-star rating. While the resort is described as offering good facilities and a clean, tidy environment, some guests noted that the property feels a bit rundown and in need of frequent maintenance. Views from the resort are nice and the overall accommodation, including suites and deluxe double rooms with balconies, is comfortable and conveniently located.

The service at the resort has been inconsistent with some guests finding it troubling. Despite this, some praise the management and service as being akin to a five-star hotel. Cleanliness at the resort, however, has drawn mixed reviews with some areas failing to meet the standard expected of a four-star property.

Food at the resort is considered pricey by several guests, impacting the perceived value for money. Although some amenities and experiences justify the four-star rating, a few guests felt that the overall price does not align with the value offered. Despite these concerns, many found their stay enjoyable and felt that, at least on certain fronts, the resort met the expectations of a four-star establishment.

Business
The Tunamaya Beach & Spa Resort in Desaru offers some business-friendly amenities with adequate facilities for business needs and a large meeting space for events. However, the resort falls short in several areas crucial for business travelers. The lack of free Wi-Fi, no dedicated business center and issues with internet connectivity make it less suitable for professional needs. Furthermore, the inability to print documents and a sluggish response from room service are notable drawbacks. The resort's overall maintenance and the check-in process also require significant improvements to better cater to business guests.

Accessible
Tunamaya Beach & Spa Resort- Desaru garners positive feedback for its accessibility, particularly with its convenient access to the beach and location that is easily reachable. Guests appreciated that the rooms, common areas and public spaces were designed to cater to those with disabilities and accessibility needs. The resort grounds offer a wheelchair-accessible environment, ensuring mobility across various areas. However, some areas still require thoughtful renovations and improvements, such as better-designed stairs and eliminating building obstacles. Overall, while the resort is commendable for its general efforts in accessibility, enhancements in certain architectural aspects would further benefit guests with disabilities.

Outdoor Pool
The outdoor pool at Tunamaya Beach & Spa Resort in Desaru is a notable feature with numerous positive remarks garnered from guest reviews. It's described as big, well-kept and beautiful, providing a pleasant ambiance for swimmers. Families, especially those with kids, find the pool delightful with children particularly enjoying the spacious and clean water. The pool's proximity to the beach adds to its appeal, offering guests the convenience of both water attractions in one area.

Cleanliness of the pool is generally praised, though there are occasional concerns about the water's clarity. The pool area includes practical features such as benches inside the pool, adding to the comfort. However, some users noted that the pool could get crowded and suggested more attention to detail, such as better marking of pool steps. A rotation policy for pool use is implemented, providing a fair system for all guests. Despite minor critiques, the pool is generally viewed as a significant and enjoyable amenity of the resort.

Romantic
Tunamaya Beach & Spa Resort- Desaru offers a serene getaway perfect for romantic retreats. With its sea view rooms and tranquil, private beach, guests can enjoy a calm and peaceful atmosphere ideal for couples. The romantic setting is complemented by the chance to catch both sunrise and sunset, making it an idyllic destination for honeymooners. Balconies with great views add to the charm, allowing guests to take in the stunning natural beauty. The resort also features amenities like a beach and swimming pool, contributing to a thoroughly relaxing stay with picturesque scenery.

Beachfront
Tunamaya Beach & Spa Resort- Desaru has earned praise for its prime beachfront location. Guests consistently highlight the resort's direct access to a private and beautifully clean beach, making it a perfect spot for a seaside getaway. The proximity of the rooms to the beach with many offering stunning ocean views, adds to the overall appeal. The peaceful beachfront setting is highly appreciated, offering an ideal retreat for a beach holiday. The hotel's position exactly by the beach, along with its spacious beachfront facilities and comfortable rooms with beach views, ensures a delightful stay for those looking to indulge in a scenic and serene seaside experience.


Yes, Tunamaya Beach & Spa Resort- Desaru has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at Tunamaya Beach & Spa Resort- Desaru.

No, Tunamaya Beach & Spa Resort- Desaru doesn't allow dogs.

Yes, parking facilities are available at Tunamaya Beach & Spa Resort- Desaru.

Yes, Tunamaya Beach & Spa Resort- Desaru has a gym.

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