Retaj Salwa Resort & Spa
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Summary of reviewsRetaj Salwa Resort & Spa offers a serene getaway from the bustling city of Doha, featuring a peaceful ambiance in a location surrounded by green landscapes. While the resort is somewhat remote and poses challenges due to its distance from city services, it more than compensates with its tranquil environment and space for relaxation, making it an attractive choice for those seeking quiet and calm.
**Dining at Retaj Salwa Resort & Spa receives varied feedback.** Breakfast is praised for its deliciousness and variety, although consistency and freshness are points of concern for some guests. The dinner experience is similarly mixed; some find the food excellent and commend the room service, while others criticize the quality and variety of the offerings. Pricing for dining options also emerges as a frequent point of contention.
**Accommodation at the resort generally receives high marks.** Guests appreciate the spacious rooms and comfortable bedding, particularly mentioning the villas with private pools as standout features. However, room cleanliness and maintenance are inconsistent with some areas needing improvement. Positive mentions include effective air conditioning and pleasant views from the rooms.
**Reviewers highlight the resort’s cleanliness,** commending the well-maintained grounds and pleasant environment. Some guests, however, report issues with housekeeping, such as dusty rooms and delays in service. Despite these mixed experiences, overall cleanliness and serene surroundings contribute positively to guest stays.
**Staff at Retaj Salwa** are frequently praised for their friendliness and professionalism, enhancing the guest experience. Specific staff members receive commendations for exceptional service. Nonetheless, there are instances of negative interactions and issues with response times from housekeeping and room service, indicating room for improvement in service consistency.
**Wi-Fi services at the resort garner mostly positive reviews.** Guests appreciate the fast internet and thorough coverage, although there are occasional mentions of inconsistent performance and improvement needs. The support provided by staff in this area, particularly Hajar, is noted favorably.
**Spa and wellness services receive positive reviews,** with guests enjoying the variety of treatments and professional service. The tranquil environment and range of amenities such as the Jacuzzi and heat room contribute to a relaxing experience, although some feel that the pricing could be more inclusive.
**The gym facilities at the resort are well-regarded** for their modern equipment and cleanliness. While availability of free access for in-house guests is a point of contention, the gym is generally seen as a robust feature of the resort’s wellness offerings.
**The swimming pools at Retaj Salwa are a highlight,** with numerous pools that are well-maintained and spacious. Families particularly appreciate the kid-friendly features and the general cleanliness and beauty of the pools are repeatedly praised. Some minor issues with private pools and amenities are noted, but overall, the aquatic offerings add significant value to the guest experience.
**Parking options at the resort** are satisfactory with ample space available and private parking for villa guests. Valet services are quick and convenient, contributing to overall guest convenience despite minor mentions of fixed parking space issues.
**The resort’s family-friendly atmosphere** is beneficial for guests traveling with children or in larger groups with various amenities and spacious accommodations catering well to their needs.
Overall, Retaj Salwa Resort & Spa offers a tranquil setting and numerous amenities that provide a relaxing escape from the city. Although there are areas for improvement, particularly in dining and housekeeping, the positive attributes of the resort contribute to a generally enjoyable stay for most guests.
Categories
**Dining at Retaj Salwa Resort & Spa receives varied feedback.** Breakfast is praised for its deliciousness and variety, although consistency and freshness are points of concern for some guests. The dinner experience is similarly mixed; some find the food excellent and commend the room service, while others criticize the quality and variety of the offerings. Pricing for dining options also emerges as a frequent point of contention.
**Accommodation at the resort generally receives high marks.** Guests appreciate the spacious rooms and comfortable bedding, particularly mentioning the villas with private pools as standout features. However, room cleanliness and maintenance are inconsistent with some areas needing improvement. Positive mentions include effective air conditioning and pleasant views from the rooms.
**Reviewers highlight the resort’s cleanliness,** commending the well-maintained grounds and pleasant environment. Some guests, however, report issues with housekeeping, such as dusty rooms and delays in service. Despite these mixed experiences, overall cleanliness and serene surroundings contribute positively to guest stays.
**Staff at Retaj Salwa** are frequently praised for their friendliness and professionalism, enhancing the guest experience. Specific staff members receive commendations for exceptional service. Nonetheless, there are instances of negative interactions and issues with response times from housekeeping and room service, indicating room for improvement in service consistency.
**Wi-Fi services at the resort garner mostly positive reviews.** Guests appreciate the fast internet and thorough coverage, although there are occasional mentions of inconsistent performance and improvement needs. The support provided by staff in this area, particularly Hajar, is noted favorably.
**Spa and wellness services receive positive reviews,** with guests enjoying the variety of treatments and professional service. The tranquil environment and range of amenities such as the Jacuzzi and heat room contribute to a relaxing experience, although some feel that the pricing could be more inclusive.
**The gym facilities at the resort are well-regarded** for their modern equipment and cleanliness. While availability of free access for in-house guests is a point of contention, the gym is generally seen as a robust feature of the resort’s wellness offerings.
**The swimming pools at Retaj Salwa are a highlight,** with numerous pools that are well-maintained and spacious. Families particularly appreciate the kid-friendly features and the general cleanliness and beauty of the pools are repeatedly praised. Some minor issues with private pools and amenities are noted, but overall, the aquatic offerings add significant value to the guest experience.
**Parking options at the resort** are satisfactory with ample space available and private parking for villa guests. Valet services are quick and convenient, contributing to overall guest convenience despite minor mentions of fixed parking space issues.
**The resort’s family-friendly atmosphere** is beneficial for guests traveling with children or in larger groups with various amenities and spacious accommodations catering well to their needs.
Overall, Retaj Salwa Resort & Spa offers a tranquil setting and numerous amenities that provide a relaxing escape from the city. Although there are areas for improvement, particularly in dining and housekeeping, the positive attributes of the resort contribute to a generally enjoyable stay for most guests.
Luxury Resort
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Indoor Pool Private Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
5-Star Resort
Resort with Private Pool Rooms
Resort with Indoor Pool
Resort with Heated Pool
Guest Reviews
Nestled away from the bustling heart of Doha, Retaj Salwa Resort & Spa offers a tranquil retreat suitable for guests seeking a serene escape. Although its remote location poses challenges, such as being far from city services, restaurants and grocery stores, it compensates with a peaceful ambiance and cleaner, less humid weather. The resort’s setting, surrounded by green areas, provides ample space for relaxation and scenic walks.
While the 25-30 minute drive from Doha can be daunting, especially for those dependent on ride-share apps or public transport due to limited availability, the seclusion brings an unmatched quiet and calmness, making it an ideal choice for those looking to unwind away from city noise. The proximity to a military base means occasional noise from aircraft and its placement near industrial areas and farms can sometimes impact the environment.
However, the serene environment and the refreshing outdoor atmosphere make the stay worthwhile. The resort’s location on Salwa Road offers a strategic halfway point between the city and the border, making it convenient for specific travels. Despite the geographic distance from downtown Doha, guests appreciate the resort’s quiet charm and calming landscape, away from the loud cities—a perfect spot for a peaceful getaway.
Guests at Retaj Salwa Resort & Spa have a widely varied experience with the breakfast service. Many reviewers commend the breakfast for being delicious, diverse and well-stocked with some noting an amazing buffet and a wide variety of options to suit different tastes. Some guests describe it as very good or excellent, appreciating the quality and the beautiful, appetizing presentation.
However, there are also extensive critiques. A significant number of guests feel that the breakfast lacks variety with the same items offered daily and some find the options to be limited and not satisfying. There are mentions of poor quality and taste with some describing it as bad or disappointing for a luxury hotel. Others note that items like baked goods were not fresh and the breakfast area could be hot and uncomfortable.
Furthermore, the pricing of breakfast is perceived by some as expensive and there are comments that it doesn’t match the standards expected from high-end properties. Several guests mentioned the need for more international choices and improved service quality.
Overall, while there are positive notes on the breakfast being good and diverse, accompanied by friendly staff, the feedback suggests room for improvement in terms of variety, freshness and overall quality to meet guests' expectations fully.
The dinner experience at Retaj Salwa Resort & Spa receives mixed reviews from guests. On the positive side, many guests praised the food quality, describing it as beautiful, diverse and with wonderful taste. Room service food stands out for being fast, fresh and offering excellent value, even better than some 5-star options in Doha. The buffet dinners were particularly highlighted for their great value for money and good variation of choices.
However, the resort also faces several criticisms regarding its food offerings. Some guests found the food to be of low quality with specific instances like cold soup and burnt hamburger meat. The overall food and beverage options were considered expensive and many felt the dinner buffets and dine-in foods lacked sufficient variety, especially for Asian and Indian dishes. Additionally, some guests reported long wait times for lunch and dinner service with the quality varying widely.
Several reviews suggested that the breakfast quality was weak and not up to expectations and there were occasional complaints about the café's offerings. Overall, while there are aspects of the dining experience that guests appreciated, there is room for improvement in terms of food quality, variety and service speed.
Retaj Salwa Resort & Spa offers rooms that are notably spacious with many guests highlighting the generous size and comfortable bedding. The villas, particularly, stand out for their ample space, cleanliness and suitability for families, often equipped with private pools and modern amenities. The views from the rooms, especially those facing the pool or garden, are often praised for their beauty and tranquility.
Many guests appreciated receiving upgrades to villas, which enhanced their overall experience. The air conditioning was generally effective, ensuring a comfortable stay. Additionally, the breakfast provided is frequently mentioned as a positive aspect of the guest experience.
However, there are recurring issues reported with cleanliness and maintenance. Several guests noted that some rooms weren't ready at check-in and there were instances of rooms being dusty or having a foul smell. Basic amenities such as towels, ironing tables and crockery were sometimes missing and some rooms required maintenance for fixtures like the air conditioning.
Overall, while the spaciousness and comfort of the rooms at Retaj Salwa Resort & Spa are commendable, attention to cleanliness and upkeep could significantly enhance the guest experience.
Retaj Salwa Resort & Spa offers a variety of experiences when it comes to bed comfort. The beds are generally praised for being very comfortable and many guests have reported enjoying a good night's sleep on clean, high-quality mattresses and pillows. Spacious rooms add to the comfort, making it a suitable choice for families and relaxation seekers. Some reviews highlighted that certain rooms offer pleasant views from the balconies, enhancing the overall stay.
However, there are areas in need of improvement. Occasional cleanliness issues have been noted with some guests discovering dirty bed sheets and floors. The resort has also faced criticism over outdated furniture and insufficient quantities of towels and bathroom amenities. Additionally, there have been concerns about the number of available beds not meeting guest needs, along with instances where promised baby cribs were either broken or missing.
In summary, while Retaj Salwa Resort & Spa generally provides comfortable bedding and spacious rooms, attention to maintenance and service delivery could elevate the guest experience considerably.
Retaj Salwa Resort & Spa is generally praised for its serene environment and spacious, well-maintained grounds. Many guests highlighted the cleanliness of the facilities, including the gardens, rooms and common areas, which contributed to a comfortable stay. The resort’s beautiful and clean surroundings, coupled with friendly and helpful staff, left a positive impression on several visitors.
However, the resort's overall cleanliness received mixed reviews. While some guests found their rooms spotless and the property tidy, others noticed lapses in housekeeping standards. Common complaints included dust, old towels, neglect in dirt removal and delayed responses for room service. Specific areas like the indoor pool and the outdoor pool vicinity were mentioned as needing better upkeep. Instances of bugs and insects in certain areas and unpleasant odors from cleaning staff were also reported.
The facilities and activities provided were generally well-received, though some parts of the resort, such as older facilities, were described as in need of refurbishment. Despite these issues, many appreciated the calmness of the place, the high cleanliness standards of specific amenities and the overall pleasant atmosphere of the resort.
In conclusion, while Retaj Salwa Resort & Spa offers a beautiful and tranquil setting with spacious and clean amenities, there is room for improvement in housekeeping services to ensure a consistently high standard of cleanliness throughout the property.
Retaj Salwa Resort & Spa has garnered mixed reviews regarding its staff. On a positive note, many guests commend the team's friendliness, professionalism and courteous demeanor. Reception staff, including Hajar, Caroline and Kishore, are frequently highlighted for their helpfulness and warm welcomes. The resort's employees from dining to housekeeping are often described as polite, respectful and eager to assist, contributing positively to the guest experience. Specific mentions of staff members like Flora, Mr. Ryan and Mohamed Sayed underscore their exceptional service and hospitality.
The reception staff generally receives high praise, described as accommodating and professional with individuals like Anas and Hajer noted for their excellent customer service. The efficient team at the front desk, along with other supportive and cooperative staff members, enhance the overall satisfaction.
However, there are some criticisms. A few reviews mention slow response times from housekeeping and room service, as well as delayed services and poor communication. Some guests experienced unsatisfactory behavior from certain reception employees, including unhelpfulness and a bad attitude. Issues like slow check-in processes, difficulty in reaching the reception department and unsatisfactory treatment also surfaced.
Overall, while the resort benefits from a dedicated and generally well-regarded staff, there are areas in need of improvement to ensure a consistently positive experience for all guests.
The Wi-Fi experience at Retaj Salwa Resort & Spa leaves a mixed but predominantly positive impression. Several guests appreciated the fast internet and excellent Wi-Fi coverage, often highlighting the free access provided throughout their stay. Notably, employee Hajar received acclaim for assisting guests with their Wi-Fi needs, contributing to an overall positive experience.
While some found the internet to be very good and noted that the Wi-Fi was excellent and strong, there were occasional mentions of inconsistency. A few guests experienced poor or weak Wi-Fi and expressed a need for improvement in this service area. There were also a handful of comments suggesting that Wi-Fi availability could be enhanced, as some encountered issues where the internet was either not good or available only with an additional charge.
Overall, the Wi-Fi service at the resort receives commendation for its quality and helpful staff, though there is room for further improvements to ensure a consistently positive experience for all guests.
The Retaj Salwa Resort & Spa offers a range of spa and wellness services that guests generally find to be quite enjoyable and relaxing. The facilities are described as good with amenities like the Jacuzzi, heat room and a range of massage services frequently mentioned. Visitors have often highlighted the professionalism of the therapists, praising the excellence of the massages and the overall calm and spacious environment of the resort.
Despite a few criticisms regarding the pricing and inclusiveness of some spa packages, many guests felt that the professional service and relaxing ambiance offered good value for money. The green areas and pools at the resort also contribute to creating a serene and hospitable atmosphere, enhancing the overall experience.
While a couple of reviews mentioned that the spa facilities were underwhelming, the general consensus leans towards a positive spa experience with specific accolades for the hydrotherapy services being notably enthusiastic.
The gym at Retaj Salwa Resort & Spa receives commendable feedback for several reasons. Guests frequently highlight the well-equipped and impressive nature of the gym, mentioning modern and good-quality equipment. The gym is described as large, clean and well-stocked, demonstrating a high standard of maintenance and variety. Some reviews suggest that the gym could benefit from being free of charge for in-house guests. Overall, the gym is seen as a positive aspect of the resort, aligning well with its fitness and wellness offerings.
Retaj Salwa Resort & Spa garners high praise for its various swimming pool facilities. Guests frequently highlight the main pool's large size and cleanliness, making it a standout feature of the resort. The pool areas are described as spacious and well-maintained, offering a pleasant atmosphere for relaxation. Families particularly appreciate the kid-friendly pools, which include safety measures and different depth levels suitable for children of all ages.
The resort boasts an array of pool options, from a massive outdoor pool featuring a swim-up bar to a picturesque pool with a view, enriching the overall experience. Many reviews mention the stunning and beautiful pools, complemented by the surrounding gardens which add to the serene ambiance. Additionally, the heated pool and diverse shapes of swimming areas cater to various preferences, ensuring an enjoyable experience for all guests.
While the general feedback is overwhelmingly positive, a few guests mentioned issues with private pools attached to villas, citing cleanliness and maintenance problems. Others noted that specific facilities around the pool, such as towels and heating systems, could improve. Despite these minor setbacks, the public pool areas, inclusive of luxurious indoor pools and special children's playrooms, receive commendations for their beauty and functionality.
Overall, the Retaj Salwa Resort & Spa provides a delightful aquatic experience with multiple large, clean and well-equipped pools, making it an exceptional choice for travelers seeking a comprehensive and enjoyable stay.
Retaj Salwa Resort & Spa offers a range of parking options that generally receive positive feedback from guests. There is a large parking space at the entrance, ensuring ample space for visitors. Private parking is available, adding convenience for those staying in separate villas and valet services are noted for their quick service. The parking is described as adequate for two vehicles, catering well to the needs of most guests. Despite some reviews suggesting the absence of public parking or a fixed parking location, overall, the parking facilities at the resort are considered accommodating and convenient.
Retaj Salwa Resort & Spa is a haven for families, offering a multitude of activities and amenities designed with kids in mind. The resort exudes a charming family spirit, making it an ideal destination for those traveling with children. Its beautiful, well-maintained facilities provide a serene and peaceful environment perfect for a relaxing family getaway or a honeymoon.
Guests have praised the resort's kid-friendly features, such as the children's playroom, pools specifically designed for youngsters and a captivating kids' club. These amenities ensure that children are entertained, allowing parents to unwind and savor their vacation. The spacious rooms are notably welcoming for families, offering plenty of space for everyone to feel at home.
The resort also features convenient services such as a nanny service, which has received positive feedback from guests, making it easier for parents to enjoy some downtime. Furthermore, the resort staff, including noted individuals like Hajar, brother Afshan and Mohamed Sayed, have been commended for their exceptional service, enhancing the overall family-friendly experience.
Various activities like birthday celebration pool parties and an area for BBQs contribute to the resort's appeal, providing ample opportunities for family bonding. The property offers a peaceful and relaxing ambiance, making it an excellent choice for a family-oriented holiday.
Overall, Retaj Salwa Resort & Spa stands out as one of the best hotels for families, providing a fantastic array of recreational options for kids, ensuring an enjoyable and unforgettable stay for the whole family.
Retaj Salwa Resort & Spa garners mixed reviews regarding its five-star rating and quality of facilities and services. On the positive side, guests praise the resort as a wonderful and highly recommendable destination. Some highlight its five-star facilities and describe it as offering a true five-star experience. The culinary delights are especially well-reviewed with commendations for the chef's work deserving of five stars.
However, several reviews question the resort's five-star status, comparing it unfavorably to other five-star hotels nearby. While some guests assert it is better than other luxury accommodations, others mention that the service could be improved to meet five-star standards. Unfortunately, a few guests express dissatisfaction, describing their stay as shocking and below expectations for a five-star resort. Despite these contrasting views, the resort continues to be recognized by some as one of the best.
Retaj Salwa Resort & Spa offers a range of amenities tailored for business travelers, including conference and meeting rooms that are well-equipped for professional gatherings. The convenience of an easy and fast check-in and check-out process further supports a seamless business stay. While the conference facilities generally meet expectations, there is some room for improvement. Business centers and additional business amenities could enhance the overall experience. Despite this, services are on par with similar star-rated hotels, making it a reliable choice for a good business trip. Some guests even enjoyed complimentary upgrades during their stay. Overall, the resort provides adequate facilities for business purposes, making it likely that guests will consider returning in the future.
Retaj Salwa Resort & Spa offers a selection of villas, some of which come with private pools that guests often find amazing and beautiful. Most villas have exclusive private pools, providing a serene escape with clean water and the right temperature for relaxation. This is ideal for families, as the clean and spacious pools are suitable for children. Some guests even received upgrades to villas featuring private pools, enhancing their stay further.
However, there are mixed reviews regarding shared pools with some visitors noting that they had to share the pool with adjacent villas, which they found less than ideal, particularly when the shared pool was dirty. There is also feedback indicating that the public pool in the villa lacks a heating system. Despite these occasional drawbacks, the overall sentiment remains positive due to the quality and exclusivity of the private pools, contributing to a memorable stay at the resort.
The heated pool at Retaj Salwa Resort & Spa stands out as a notable feature, especially appreciated during colder weather. Guests have highlighted the comfort it provides, allowing for pleasant swimming experiences even in winter. The pool offers a scenic view which adds to the overall enjoyment. An indoor heated pool is also available, ensuring guests can swim year-round, although it does come with an additional charge. While there are many positive comments about the heated pool, there are no consistent remarks regarding the overall pricing structure.
At Retaj Salwa Resort & Spa, guests have highlighted the indoor pool for its luxurious and heated environment, making it a delightful retreat even in colder weather. The indoor swimming pool has received praise for providing a perfect spot to relax and unwind. It has been described as amazing and heavenly, adding a touch of luxury to the stay. However, it is important to note that the indoor pool is not included in the standard room price and guests need to pay an additional fee of 100 riyals per person per day to access it. This fee applies specifically to the indoor pool and hydrotherapy facilities. Despite this additional cost, the indoor pool remains a favored amenity among visitors for its comfort and relaxing ambiance.
Retaj Salwa Resort & Spa is frequently described as a luxurious place, offering an upscale and beautiful atmosphere that justifies its five-star rating. Many guests highlight the luxurious villas and the opulent lobby as key features contributing to their luxurious stay. Additionally, the resort is noted for its world-class services, excellent executive lounge and luxury conference facilities. However, some reviews mention that the breakfast does not quite meet the standards expected of a luxury hotel. Despite a few inconsistencies in guest feedback, overall, the experience at Retaj Salwa Resort & Spa is often characterized by a sense of luxury and comfort that exceeds expectations, making it a place resembling a dreamlike opulence.
Retaj Salwa Resort & Spa has garnered positive feedback for providing romantic experiences and a perfect setting for couples. Visitors highlighted the resort as a romantic spot, ideal for celebrating special occasions like anniversaries. The environment offers peace and tranquility with a good distance from the noise of daily life. Couples found the stay both romantic and luxurious and the overall experience smooth, including hassle-free checkouts. While one review mentioned the allocation of a villa for singles, the consistent theme across most guest feedback pointed to a romantic and serene getaway.
Location Show Map
Location
While the 25-30 minute drive from Doha can be daunting, especially for those dependent on ride-share apps or public transport due to limited availability, the seclusion brings an unmatched quiet and calmness, making it an ideal choice for those looking to unwind away from city noise. The proximity to a military base means occasional noise from aircraft and its placement near industrial areas and farms can sometimes impact the environment.
However, the serene environment and the refreshing outdoor atmosphere make the stay worthwhile. The resort’s location on Salwa Road offers a strategic halfway point between the city and the border, making it convenient for specific travels. Despite the geographic distance from downtown Doha, guests appreciate the resort’s quiet charm and calming landscape, away from the loud cities—a perfect spot for a peaceful getaway.
Breakfast
However, there are also extensive critiques. A significant number of guests feel that the breakfast lacks variety with the same items offered daily and some find the options to be limited and not satisfying. There are mentions of poor quality and taste with some describing it as bad or disappointing for a luxury hotel. Others note that items like baked goods were not fresh and the breakfast area could be hot and uncomfortable.
Furthermore, the pricing of breakfast is perceived by some as expensive and there are comments that it doesn’t match the standards expected from high-end properties. Several guests mentioned the need for more international choices and improved service quality.
Overall, while there are positive notes on the breakfast being good and diverse, accompanied by friendly staff, the feedback suggests room for improvement in terms of variety, freshness and overall quality to meet guests' expectations fully.
Dinner
However, the resort also faces several criticisms regarding its food offerings. Some guests found the food to be of low quality with specific instances like cold soup and burnt hamburger meat. The overall food and beverage options were considered expensive and many felt the dinner buffets and dine-in foods lacked sufficient variety, especially for Asian and Indian dishes. Additionally, some guests reported long wait times for lunch and dinner service with the quality varying widely.
Several reviews suggested that the breakfast quality was weak and not up to expectations and there were occasional complaints about the café's offerings. Overall, while there are aspects of the dining experience that guests appreciated, there is room for improvement in terms of food quality, variety and service speed.
Rooms
Many guests appreciated receiving upgrades to villas, which enhanced their overall experience. The air conditioning was generally effective, ensuring a comfortable stay. Additionally, the breakfast provided is frequently mentioned as a positive aspect of the guest experience.
However, there are recurring issues reported with cleanliness and maintenance. Several guests noted that some rooms weren't ready at check-in and there were instances of rooms being dusty or having a foul smell. Basic amenities such as towels, ironing tables and crockery were sometimes missing and some rooms required maintenance for fixtures like the air conditioning.
Overall, while the spaciousness and comfort of the rooms at Retaj Salwa Resort & Spa are commendable, attention to cleanliness and upkeep could significantly enhance the guest experience.
Beds
However, there are areas in need of improvement. Occasional cleanliness issues have been noted with some guests discovering dirty bed sheets and floors. The resort has also faced criticism over outdated furniture and insufficient quantities of towels and bathroom amenities. Additionally, there have been concerns about the number of available beds not meeting guest needs, along with instances where promised baby cribs were either broken or missing.
In summary, while Retaj Salwa Resort & Spa generally provides comfortable bedding and spacious rooms, attention to maintenance and service delivery could elevate the guest experience considerably.
Cleanliness
However, the resort's overall cleanliness received mixed reviews. While some guests found their rooms spotless and the property tidy, others noticed lapses in housekeeping standards. Common complaints included dust, old towels, neglect in dirt removal and delayed responses for room service. Specific areas like the indoor pool and the outdoor pool vicinity were mentioned as needing better upkeep. Instances of bugs and insects in certain areas and unpleasant odors from cleaning staff were also reported.
The facilities and activities provided were generally well-received, though some parts of the resort, such as older facilities, were described as in need of refurbishment. Despite these issues, many appreciated the calmness of the place, the high cleanliness standards of specific amenities and the overall pleasant atmosphere of the resort.
In conclusion, while Retaj Salwa Resort & Spa offers a beautiful and tranquil setting with spacious and clean amenities, there is room for improvement in housekeeping services to ensure a consistently high standard of cleanliness throughout the property.
Staff
The reception staff generally receives high praise, described as accommodating and professional with individuals like Anas and Hajer noted for their excellent customer service. The efficient team at the front desk, along with other supportive and cooperative staff members, enhance the overall satisfaction.
However, there are some criticisms. A few reviews mention slow response times from housekeeping and room service, as well as delayed services and poor communication. Some guests experienced unsatisfactory behavior from certain reception employees, including unhelpfulness and a bad attitude. Issues like slow check-in processes, difficulty in reaching the reception department and unsatisfactory treatment also surfaced.
Overall, while the resort benefits from a dedicated and generally well-regarded staff, there are areas in need of improvement to ensure a consistently positive experience for all guests.
Wi-Fi
While some found the internet to be very good and noted that the Wi-Fi was excellent and strong, there were occasional mentions of inconsistency. A few guests experienced poor or weak Wi-Fi and expressed a need for improvement in this service area. There were also a handful of comments suggesting that Wi-Fi availability could be enhanced, as some encountered issues where the internet was either not good or available only with an additional charge.
Overall, the Wi-Fi service at the resort receives commendation for its quality and helpful staff, though there is room for further improvements to ensure a consistently positive experience for all guests.
Spa
Despite a few criticisms regarding the pricing and inclusiveness of some spa packages, many guests felt that the professional service and relaxing ambiance offered good value for money. The green areas and pools at the resort also contribute to creating a serene and hospitable atmosphere, enhancing the overall experience.
While a couple of reviews mentioned that the spa facilities were underwhelming, the general consensus leans towards a positive spa experience with specific accolades for the hydrotherapy services being notably enthusiastic.
Gym
Pool
The resort boasts an array of pool options, from a massive outdoor pool featuring a swim-up bar to a picturesque pool with a view, enriching the overall experience. Many reviews mention the stunning and beautiful pools, complemented by the surrounding gardens which add to the serene ambiance. Additionally, the heated pool and diverse shapes of swimming areas cater to various preferences, ensuring an enjoyable experience for all guests.
While the general feedback is overwhelmingly positive, a few guests mentioned issues with private pools attached to villas, citing cleanliness and maintenance problems. Others noted that specific facilities around the pool, such as towels and heating systems, could improve. Despite these minor setbacks, the public pool areas, inclusive of luxurious indoor pools and special children's playrooms, receive commendations for their beauty and functionality.
Overall, the Retaj Salwa Resort & Spa provides a delightful aquatic experience with multiple large, clean and well-equipped pools, making it an exceptional choice for travelers seeking a comprehensive and enjoyable stay.
Parking
Family
Guests have praised the resort's kid-friendly features, such as the children's playroom, pools specifically designed for youngsters and a captivating kids' club. These amenities ensure that children are entertained, allowing parents to unwind and savor their vacation. The spacious rooms are notably welcoming for families, offering plenty of space for everyone to feel at home.
The resort also features convenient services such as a nanny service, which has received positive feedback from guests, making it easier for parents to enjoy some downtime. Furthermore, the resort staff, including noted individuals like Hajar, brother Afshan and Mohamed Sayed, have been commended for their exceptional service, enhancing the overall family-friendly experience.
Various activities like birthday celebration pool parties and an area for BBQs contribute to the resort's appeal, providing ample opportunities for family bonding. The property offers a peaceful and relaxing ambiance, making it an excellent choice for a family-oriented holiday.
Overall, Retaj Salwa Resort & Spa stands out as one of the best hotels for families, providing a fantastic array of recreational options for kids, ensuring an enjoyable and unforgettable stay for the whole family.
5 Star
However, several reviews question the resort's five-star status, comparing it unfavorably to other five-star hotels nearby. While some guests assert it is better than other luxury accommodations, others mention that the service could be improved to meet five-star standards. Unfortunately, a few guests express dissatisfaction, describing their stay as shocking and below expectations for a five-star resort. Despite these contrasting views, the resort continues to be recognized by some as one of the best.
Business
Private Pool
However, there are mixed reviews regarding shared pools with some visitors noting that they had to share the pool with adjacent villas, which they found less than ideal, particularly when the shared pool was dirty. There is also feedback indicating that the public pool in the villa lacks a heating system. Despite these occasional drawbacks, the overall sentiment remains positive due to the quality and exclusivity of the private pools, contributing to a memorable stay at the resort.
Heated Pool
Indoor Pool
Luxury
Romantic
Yes, Retaj Salwa Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Private Pool.
Yes, a spa is available at Retaj Salwa Resort & Spa.
No, Retaj Salwa Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Retaj Salwa Resort & Spa.
Yes, Retaj Salwa Resort & Spa has a gym.
Location Show Map
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