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Summary of reviewsEl Mouradi Douz, situated in an enviable location near the Sahara desert and close to the town of Douz, serves as an excellent base for desert adventures and cultural explorations. Nestled in a picturesque palm grove, guests appreciate its proximity to the "door of the desert," making it ideal for activities like desert safaris, quad bike rides and camel treks. The hotel's facilities, including a beautiful lobby, pool area and convenient parking options, coupled with courteous staff, contribute to a pleasant stay.
Guests commend the breakfast for its extensive and hearty buffet offerings, though some note room for improvement in variety and quality. Dinner receives similar mixed reviews with many praising the abundant and good-quality meals provided in the buffet, but others pointing out inconsistencies in freshness and taste.
The rooms are large and spacious, offering good water pressure and effective air conditioning, though they are somewhat outdated and in need of renovation. Cleanliness is generally satisfactory with most guests finding the rooms well-maintained, despite occasional reports of dirty carpets and maintenance issues.
The staff at El Mouradi Douz are consistently praised for their friendliness and helpfulness, enhancing the overall hospitality experience. However, the Wi-Fi service is limited, primarily available only in the reception area and not in guest rooms, which might be inconvenient for some guests.
The pool is a significant highlight, described as large, beautiful and clean, providing a relaxing environment, especially post-desert excursions. Nonetheless, some minor cleanliness issues have been reported. The parking facilities are deemed convenient and secure, although there are some concerns about space and cleanliness.
Families with children find the hotel welcoming with spacious rooms, budget-friendly rates and various activities to keep them entertained. However, some minor maintenance issues might need addressing to ensure a completely safe environment for younger guests.
The bedding experience is mixed with some guests finding the beds comfortable while others report discomfort due to hard and worn-out mattresses. The hotel's four-star rating has been questioned by some guests who feel it no longer meets modern standards, indicating a need for upgrades and improvements to align with its star status.
In summary, while El Mouradi Douz offers an excellent location and numerous positive aspects, including friendly staff, a relaxing pool area and good food options, certain areas like room updates, breakfast variety and Wi-Fi connectivity could benefit from enhancements to provide an overall improved guest experience. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Outdoor Pool
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Room Types
Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a safe deposit box, a dressing room as well as pool views. The unit offers 1 bed.
Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned single room provides a flat-screen TV with satellite channels, a minibar, a safe deposit box, a dressing room as well as pool views. The unit offers 1 bed.
Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned triple room features a flat-screen TV with satellite channels, a minibar, a safe deposit box, a dressing room as well as pool views. The unit has 2 beds.
Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned quadruple room features a flat-screen TV with satellite channels, a minibar, a safe deposit box, a dressing room as well as pool views. The unit has 3 beds.
Junior SuiteThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a seating area, a safe deposit box as well as pool views. The unit has 2 beds.
Guest Reviews
7.2
Good
Location
El Mouradi Douz is positioned in an enviable spot, making it an excellent base for exploring the mesmerizing landscapes of the Sahara. Its location, right by the sand dunes and only a short drive or a pleasant walk from the town of Douz, makes it ideal for desert adventures and cultural explorations. The hotel is situated in a picturesque palm grove just south of the Douz Center, surrounded by lush greenery, providing a peaceful and serene environment away from the hustle and bustle.
Guests appreciate the hotel's close proximity to the "door of the desert," making it a strategic starting point for desert safaris, quad bike rides and camel treks. The vicinity to the main venues of the Douz Festival adds another layer of cultural richness to its already attractive geographic setting. With ample parking facilities, it is particularly convenient for those traveling by car, van or motorcycle.
Not only is the location praised, but the hotel's facilities and services are also highly regarded by visitors. The beautiful lobby, appealing pool area and courteous staff contribute to a pleasant stay. Guests also commend the excellent cuisine offered on-site, making dining a delightful experience.
In summary, El Mouradi Douz offers a superb and strategic location near the heart of the Sahara, providing easy access to desert activities and the town of Douz, making it a perfect choice for both short stays and extended desert immersions.
Breakfast
The breakfast experience at El Mouradi Douz varies according to guest reviews. Most guests highlight a buffet that is both varied and abundant with multiple comments noting the excellent quality and plentiful nature of the options. Many guests mention enjoying great, delicious and rich breakfast offerings, pointing out specific items such as crepes and omelets as particularly exceptional.
However, the feedback isn’t uniformly positive. While some found the breakfast to be quite good and even exceptional, others feel it falls short of expectations for a hotel of its star rating. Criticisms include a lack of variety, poor quality on the savory side and presentation issues, including the use of cardboard cups for coffee. A few guests describe the breakfast as basic, not fresh or even disappointing. Particularly, the absence of fresh fruit juice and limited choices were noted as areas for improvement.
Despite these mixed reviews, the breakfast at El Mouradi Douz generally satisfies with its extensive and hearty buffet, offering good value for money, although there is a consensus that enhancement in quality and variety would elevate the experience to better match the hotel's prestige.
Dinner
The dining experience at 'El Mouradi Douz' has garnered mixed reviews from guests. Many patrons highlight that dinner, particularly in buffet form, is excellent and offers a good variety of dishes. Several guests commend the abundant and good quality meals for both breakfast and dinner, describing the food as very good with a wide range of options and a selection that is good overall. Positive remarks also mention that dinner is well-taken care of and at a modest price with some guests really enjoying the offerings.
On the flip side, several guests express dissatisfaction with the dinner. Complaints include low-quality food, lack of freshness and unappetizing dishes. Some guests found the buffet to be cold and the food tasteless, while others noted that the menu lacked variety and remained the same each night. The buffet was described by some as poor in choices and not up to the standard expected of a 4-star hotel. A few reviews also pointed out that while the dinner buffet was plentiful, it could be overly crowded, making for a less enjoyable dining experience. Additionally, there were concerns about the lunch menu being overpriced and limited in variety.
In essence, while 'El Mouradi Douz' offers a varied and generally praised dinner buffet, there are noted inconsistencies in the quality and freshness of the food that potential guests might want to consider.
Rooms
El Mouradi Douz features large and spacious rooms that many guests find adequate and comfortable. While the rooms are evidently old-fashioned and in desperate need of renovation, some visitors still describe them as clean and well-maintained. There are highlights such as good water pressure in the showers, effective air conditioning and satisfactory cleanliness in general. Despite the outdated decor and occasional maintenance issues like damaged doors and insufficient power outlets, the spaciousness of the rooms and the comfort they offer are well appreciated. Some guests experienced small inconveniences such as salty-tasting water and old carpets, but for the most part, these are balanced out by the large size of the rooms and the overall cleanliness. The value for money seems reasonable to several guests, especially given the significant room size when compared to accommodations in other locations.
Beds
When staying at El Mouradi Douz, the bedding experience receives mixed feedback from guests. Positive remarks highlight that some beds are very comfortable, huge, spacious and basic but comfortable. There are instances where guests found the bedding to be rather comfortable. However, other guests found the beds somewhat uncomfortable with hard, rock-hard and worn-out mattresses that made the beds hurt their backs. In addition, some beds were described as outdated, dusty or dirty with issues such as bed sheets having holes and blankets being dirty. Amidst beautiful surroundings, the comfort of the beds varies and the hotel could benefit from updating and maintaining its bedding.
Cleanliness
El Mouradi Douz has garnered a mix of feedback regarding its cleanliness with the majority of guests highlighting the hotel's commitment to maintaining clean rooms and facilities. Guests frequently noted that the rooms were consistently clean and equipped with necessary amenities, contributing to an overall pleasant stay. Many appreciated the clean and quiet environment of both the rooms and public areas with several emphasizing the cleanliness of the pool and the quality of the meals.
However, some reviews pointed out areas needing improvement. Certain guests experienced issues such as carpets requiring more thorough vacuuming, occasional dampness on walls and ceilings and situations where rooms were either not cleaned daily or not cleaned properly. There were also sporadic mentions of issues like dirty water in the swimming pool, dirty linens and outdated facilities. Other minor inconveniences reported include malfunctioning heating systems, non-potable water and a few instances of rust and persistent unpleasant odors.
Despite some negative remarks, the general consensus seems to lean towards a satisfactory level of cleanliness, making El Mouradi Douz a decently maintained hotel with room for improvements.
Staff
El Mouradi Douz features a notably friendly and accommodating staff, consistently praised for their helpfulness and courteous demeanor. From reception to housekeeping, guests frequently commend the staff for their welcoming and polite attitude. Specific members like Abdul and Yousra receive special mention for their excellent service. Many guests highlight the attentiveness and professionalism of the team, ensuring visitors' needs are promptly addressed.
However, the reception has mixed reviews; while many find the staff polite and informative, a few encounters describe them as indifferent or unhelpful. Despite this, the majority of experiences with the staff across the hotel, including the SPA and security, underscore their efficiency and pleasantness. Overall, the personnel at El Mouradi Douz enhance the hospitality experience with their friendliness and willingness to assist, making it a pleasant stay for most guests.
Wi-Fi
The Wi-Fi situation at El Mouradi Douz receives mixed feedback with most reviews highlighting significant challenges. The internet connection is primarily available only in the reception area with consistent feedback indicating that Wi-Fi does not extend to guest rooms, leading to a lack of connectivity for those preferring to access the internet from their accommodations. While the reception area offers a functional Wi-Fi strength, the signal becomes weak or non-existent as one moves towards the rooms. Guests have also reported intermittent connectivity and slow internet speeds when attempting to use the Wi-Fi. Although the lobby provides a more reliable connection, the overall impression from guest reviews suggests that anyone relying on robust internet access may find the service somewhat lacking.
Pool
The overall sentiment regarding the pool at El Mouradi Douz is predominantly positive, highlighting it as a significant feature of the hotel. The outdoor swimming pool is frequently described as large, beautiful and clean, providing an excellent spot for relaxation, especially after a trip to the Sahara. Guests particularly appreciate the spaciousness and the fact that the pool remains open all night, which adds an extra level of convenience and enjoyment.
The pool area itself is noted as being pleasant and inviting, contributing to a very relaxed ambiance among guests. The outdoor pool lights at night and the general vibe around the pool area add to the aesthetic and atmosphere, making it an appealing place to unwind.
Some reviews mention issues such as dirty pool mattresses, some seating areas being unclean and occasional sightings of insects and dirt in the pool, which suggests that while the general cleanliness of the pool is commendable, there are occasional lapses.
Despite these minor drawbacks, the pool is still frequently praised for its beauty and overall cleanliness with many guests noting how much they enjoyed their pool time. The indoor pool is also mentioned, though it seems to be less popular due to its colder temperature.
In summary, the pool at El Mouradi Douz is a major attraction with its large, clean and beautiful layout. It is perfect for relaxation and adds significant value to the guest experience, even though there are occasional concerns about cleanliness and maintenance.
Parking
El Mouradi Douz offers a variety of parking options to its guests. Many found the parking convenient and appreciated the fact that there is both private and indoor parking available. Guests who arrived on motorcycles also noted the presence of uncovered parking specifically for their use. The parking area is described as secure and large, providing ample space for vehicles. Some visitors highlighted the benefit of having covered and free parking facilities nearby, emphasizing the convenience of not having to look for off-site options.
Despite the positive feedback, there were some concerns. A few guests mentioned that the parking lot was too small and that it was sometimes dusty and dirty, which could be an inconvenience for those with cleaner vehicle preferences. Additionally, there were reports of a security issue with one guest's car experiencing a broken rear window while parked.
Overall, while the parking facilities at El Mouradi Douz cater to a range of needs and are deemed convenient and secure by most, there are minor drawbacks regarding space and cleanliness which some guests experienced.
Family
El Mouradi Douz offers a welcoming family environment, making it an appealing choice for guests with kids. The hotel features a good variety of food, spacious rooms and both indoor and outdoor pools, catering to families' needs. Its budget-friendly nature attracts many tour groups, adding to its lively atmosphere. However, some issues, such as chipped bathtubs, may need attention to ensure a safe stay for young children. Overall, the hotel promises a nice stay with several activities available, either independently or with a guide, contributing to its family-friendly appeal.
4 Star
El Mouradi Douz has faced mixed reviews regarding its four-star rating with several guests expressing disappointment, suggesting the hotel falls short of this standard. While some guests have highlighted that its current state does not align with typical four-star expectations, citing issues with performance, amenities and the overall condition of the hotel, others have mentioned that the facilities felt outdated, needing significant renovation. The 4-star designation, once justified, is now seen by some as a relic of the past, particularly from the 90s with quality and quantity of services not meeting expectations. Despite claims of an unbeatable status for a four-star hotel, many reviews suggest the establishment no longer deserves its rating with some going as far as to argue it does not merit even a two-star classification.
Yes, El Mouradi Douz has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at El Mouradi Douz.
No, El Mouradi Douz doesn't allow dogs.
Yes, parking facilities are available at El Mouradi Douz.