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Hilton Garden Inn Dubai, Mall Avenue

Dubai , 6a Street,p.o. Box 393971. Dubai Al Barsha (Show on Map)

8.3

Very Good

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Summary of reviewsThe Hilton Garden Inn Dubai, Mall Avenue generally garners positive feedback across several categories, establishing its reputation as a prime accommodation choice in Dubai. Located at the heart of the city, the hotel's proximity to the Mall of the Emirates, metro stations, supermarkets and dining options is frequently praised, making it ideal for both tourists and business travelers. The convenience of nearby amenities further enhances the overall guest experience.

Breakfast at the hotel is highlighted as delicious and varied with an extensive buffet and well-trained staff contributing to an enjoyable start to the day. However, there are mixed reviews regarding the variety and crowd management. Dinner experiences are equally mixed; while some enjoy the quality and selection of the food, others find the options repetitive and not universally appealing.

The rooms are noted for their cleanliness, spaciousness and modern decor. Housekeeping services are described as diligent and efficient, ensuring a comfortable and well-maintained environment. Despite occasional reports of minor cleanliness issues or outdated features, most guests find the rooms to be clean and comfortable.

Cleanliness throughout the hotel is a strong point with most reviews reflecting high standards of hygiene in both rooms and common areas. The staff at Hilton Garden Inn Dubai, Mall Avenue generally receive positive feedback for their friendliness and professionalism, though there are instances of inconsistent service.

Wifi service is generally regarded as good with some guests encountering minor connectivity issues. The pool area, although clean and offering a pleasant atmosphere, is considered small and can become crowded. The availability of free parking is well appreciated, despite occasional overcrowding and access difficulties.

Family-friendly accommodations and services earn high marks from guests with spacious rooms and attentive service making the hotel a suitable choice for families. The beds are typically praised for their comfort, contributing to a restful night's sleep.

Overall, Hilton Garden Inn Dubai, Mall Avenue delivers a satisfying experience to most guests, offering excellent value for money, prime location and a commendable level of service and amenities. While there are areas for improvement, particularly in dining variety and staff consistency, the hotel's strengths make it a popular choice for a comfortable and convenient stay in Dubai.
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Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Certifications:

LEED Certification level: Platinum (80+ points earned)

Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?

Solar radiation

What makes your hotel/accommodation eco-friendly?

Green roof

Building materials from sustainable resources

Written environmental policy statement in place

Windows that block heat/cold (i.e. triple-glazed windows)

Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)

Use of non-toxic cleaning products

Serving organic food at the restaurant

LED lighting throughout the premises

Environmental manager appointed

Employees are trained to follow environmental policies

Carbon footprint is measured by recognised CO2 measurement tool

Electric car charging station(s) available

Toilets flush up to 6 litres per flush

Wastewater is reused after treatment

Signs in the rooms informing guests that towels will only be changed upon request

Toilet paper made of non-chlorine bleached paper or awarded with an eco-label

Waste is separated into at least 3 categories

Recycling bins in guest rooms

Automatic system or key card that turns off the light and electrical appliances when guests leave their room

Most of the ingredients used to prepare meals are locally produced

A vegetarian alternative menu is proposed in the restaurant

An energy audit is carried out at least once every five years

Hotel for Honeymoon

Hotel with Spa

Size of the spa facilities: Indoor area: 27 m² (291 ft²)

Spa facilities:

Private massage and treatment room(s) - Number: 2

Private bath(s)

Relaxation Room(s)

Spa facilities opening hours: 10:00 - 23:30

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

King Room Featuring free WiFi, this King Room offers a 42 inch flat-screen TV, tea/coffee making facilities, an in-room safe and a work desk.

King Room - Mobility Accessible This accessible room comes with a special walk-in bathroom, 42 inch HDTV, Free WiFi, tea/coffee making facilities and an in-room safe.

One-Bedroom King Suite The 57 Square metre King Suite offers free WiFi, a mini bar and Tea and Coffee making facilities and a Nespresso machine.

Queen Room Featuring controlled air-conditioning, this Queen Room offers a queen size bed, free WiFi, a seating area, a mini bar and coffee/tea making facilities. An in-room safe and pull-out sofa are also available in this room type.

Twin Room Featuring controlled air-conditioning, this Twin Room offers free WiFi, a seating area, a mini bar and coffee/tea making facilities. An in-room safe is also available in this room type.

About Hilton Garden Inn Dubai, Mall Avenue

License: 711649

Guest Reviews

8.3

Very Good

Location

Located at the heart of Dubai, Hilton Garden Inn Dubai, Mall Avenue receives widespread praise for its superb location. Nestled just minutes away from the Mall of the Emirates, the hotel offers unparalleled convenience for those wishing to explore this vibrant city. Guests consistently mention the hotel's proximity to the metro station, supermarkets and various dining options, making it an ideal choice for ease of access to amenities and transportation.

The surrounding area is not only central but also bustling with multiple services such as pharmacies, restaurants and convenience stores. This strategic position offers travelers the opportunity to experience both the attractions and practical conveniences of Dubai. The location was highlighted as being especially suitable for tourists and business travelers alike.

Despite occasional comments on street congestion, the overall sentiment is that of satisfaction with guests finding it easy to navigate around the hotel and reach major attractions. The emphasis on the excellent, perfect and prime location underlines its popularity among visitors. The added advantages of spacious rooms, modern facilities and high cleanliness standards complement the positive reviews about the hotel's locale, marking Hilton Garden Inn Dubai, Mall Avenue as a top pick for accommodation in Dubai.

Breakfast

The breakfast experience at the Hilton Garden Inn Dubai, Mall Avenue, offers a range of opinions from guests. Many praised the breakfast as delicious, fantastic and varied, providing an extensive buffet with plenty of options. Notable highlights include its luxurious, filling nature, great coffee and well-trained staff contributing to an enjoyable dining experience.

However, there are recurring comments about the lack of variety and the breakfast buffet being almost the same every day. Some guests mentioned specific cuisine preferences not being met, such as Indian breakfast items. The breakfast area can also become quite crowded and chaotic with insufficient seating and long queues, particularly for popular items like omelettes.

Despite these issues, many reviewers found the breakfast to be of excellent quality and value for money with some even describing it as the perfect start to their day. Varied opinions continue on certain aspects like the freshness of fruits and the need for more diverse daily offerings. While some guests found the offerings extensive and exceptional, others felt that the options were limited and repetitive. The overall consensus is that while the breakfast is generally appealing and satisfactory, there is room for improvement in variety and crowd management.

Dinner

The dinner experience at Hilton Garden Inn Dubai, Mall Avenue garners mixed feedback from guests. On the positive side, some travelers enjoyed the excellent quality and taste of the food and the evening buffet is described as abundant and delicious by a few. Specific dishes like quinoa salad and Arab and Pakistani cuisine have been appreciated with meals being described as amazing, very good and delicious at times. Guests also highlighted that the buffet offers a good selection of salads, meats, vegetables, fish courses and desserts with special requests being catered for.

However, numerous reviews indicate areas needing improvement. A common complaint is the limited variety and monotonous nature of the dinner options with repetitive menus over multiple days leading to guest dissatisfaction. Some found the dinner bland, insipid and lacking any taste, mentioning specific issues with the quality and presentation, including dry meat and cold dishes. The choice of food appears tailored more towards local Arabian and Pakistani styles, which might not cater to all palates. Additionally, guests expressed disappointment regarding the overall selection, describing it as poor, confusing and not meeting expectations with some labeling it as one of the worst dining experiences.

Despite the good value for money and the occasional praise of the evening buffets, there is a clear call for more variety and improved consistency in the quality of the dinner service.

Rooms

The rooms at Hilton Garden Inn Dubai, Mall Avenue have left a positive impression on many guests. Described as clean and spacious, these rooms offer plenty of space and comfortable accommodations. Guests consistently highlight the cleanliness of the rooms with daily housekeeping ensuring everything is spotless and well-maintained. The beds and pillows are noted to be comfortable, aiding a restful night's sleep. Additionally, the rooms are quiet, providing a peaceful environment for relaxation.

With modern decor and ample amenities, the rooms cater to both business travelers and families alike. The setup is often praised for being well-organized and equipped with everything necessary for a comfortable stay, including large screen TVs and clean bathrooms. Some suites have also been mentioned as ideal for longer stays due to their spaciousness and facilities. Multiple reviews appreciated the family-friendly options, including additional beds and adjoining rooms.

However, not all feedback was entirely positive. A few guests noted issues such as unpleasant odors in some rooms, narrow spaces or outdated features. A few isolated reviews mentioned cleanliness concerns and insufficient shower drainage in the bathrooms. Despite these occasional drawbacks, the overwhelming consensus points to a satisfying experience, particularly in terms of room size, cleanliness and comfort.

Beds

Many guests at the Hilton Garden Inn Dubai, Mall Avenue, have praised the comfort of the beds, describing them as very comfortable, quiet and conducive to a good night's sleep. The consistently positive feedback highlights the effort made in maintaining bed quality with several reviews noting that the bedding is excellent and the pillows are soft. Some reviewers particularly appreciated the additional beds available for more extensive sleeping arrangements, including a sofa bed for children.

Rooms are described as clean and comfortable with plenty of space and modern amenities, contributing to an overall pleasant stay. The daily effort to make the beds was also noted positively by multiple guests. However, some guests mentioned that the bed comfort could be improved, as they found the mattresses a bit stiff or the bedding in need of more frequent changes. Despite these minor critiques, the general consensus is that the hotel provides a comfortable sleeping environment, suitable for both short visits and longer stays.

Cleanliness

Hilton Garden Inn Dubai, Mall Avenue has received considerable positive feedback regarding its cleanliness. The majority of guest reviews highlight the hotel and rooms as very clean, well-maintained and serviced daily. Guests appreciated the hotel's overall neat and tidy environment, mentioning that hygiene and housekeeping standards were excellent. The facilities were described as clean, spacious and equipped with modern amenities, contributing to a comfortable stay.

Housekeeping received commendations for their diligence and efficiency, ensuring rooms were cleaned every day and without any concerns from guests. The cleanliness of the property extended to various details such as the availability of personal care accessories in bathrooms and the general tidiness of common areas.

However, a few reviews indicated areas for improvement. Some guests noted occasional lapses in cleanliness, such as stained decorative pillows, unclean bathroom floors and mold in the bathtub. Dishes were left dirty in corridors at times and some rooms did not meet expectations upon arrival. Despite these isolated incidents, most feedback reflected a high standard of cleanliness and a well-kept hotel environment, contributing to an overall positive experience for guests.

Staff

At Hilton Garden Inn Dubai, Mall Avenue, the staff receives mixed feedback, though the majority of comments highlight their friendliness, helpfulness and professionalism. Many guests appreciated the warm welcome and attentive service with specific mentions of individuals like Dilash, Faizan, Naser and others who provided exceptional hospitality. Names such as Joy, Mr. Moustafa, Badr and Amir stood out for their professionalism and support. The front desk staff, housekeeping and receptionists also garnered praise for their courteousness and cooperation.

However, there were some drawbacks mentioned. A few guests experienced issues with the staff’s behavior and their ability to manage certain situations. Instances like delayed check-ins, unhelpful reception and challenges with services such as breakfast delivery to rooms were cited. Some reviews mentioned overworked and less cooperative staff, particularly during peak times like breakfast and checkout.

Overall, while there were areas for improvement regarding consistency in service and guest interaction, the majority of guests found the staff at Hilton Garden Inn Dubai, Mall Avenue to be a significant positive aspect of their stay with many instances of exceptional service making a lasting impression.

Wi-Fi

Guests at the Hilton Garden Inn Dubai, Mall Avenue have shared varied experiences regarding the hotel's wifi service. Many guests have positively noted that the wifi was working properly with comments highlighting good, excellent and fast connectivity. Some appreciated the inclusion of wifi in their stay, recognizing it as a convenient feature. However, there were also mentions of issues such as the wifi cutting off, weak internet and problems with VPN connections. Despite these occasional concerns, several guests emphasized that the wifi generally worked well and provided a satisfactory experience.

Pool

Guests at the Hilton Garden Inn Dubai, Mall Avenue have mixed feelings about the hotel's pool area. While many appreciate that the pool is clean, well-maintained and even offers a beautiful view over Muscat and the hills, several reviewers highlight that it is very small and can get crowded. The pool is described as heated and refreshing, suitable for a quick dip, but its size limitation tends to reduce its appeal for those looking for a more spacious swim or ample sunbathing space due to not enough sunbeds.

On a positive note, the atmosphere around the pool is noted to be lovely and suitable for kids with some praising it as fantastic despite its size. However, it's important to mention that some guests experienced disappointment due to ongoing maintenance or renovations, which were not communicated at the time of booking.

In summary, while the pool area at the Hilton Garden Inn Dubai, Mall Avenue provides a pleasant environment and is well-kept, its small size and occasional crowding might not meet the expectations of all guests.

Parking

Guests at the Hilton Garden Inn Dubai, Mall Avenue appreciate the availability of free parking, often noting that it is a significant perk. The hotel offers a spacious, well-lit underground parking area, which includes large covered spaces and an elevator. Although there is a convenient parking space behind the building, some guests comment on the occasional difficulty in finding available spots, citing issues with overcrowding and tight spaces, especially for larger vehicles. Additionally, the access routes to the parking are sometimes described as complicated. Despite a few concerns regarding overcrowding and layout, the overall cleanliness and ample parking options generally provide a positive experience for visitors.

Family

Visitors to the Hilton Garden Inn Dubai, Mall Avenue have frequently praised its family-friendly environment and accommodations. Many reviewers highlighted that the hotel is particularly suitable for families with a variety of room options like the king suite and family suite that comfortably accommodate small families of four. Guests appreciated the quick and free provision of baby beds on request, as well as the overall cleanliness and organization of the rooms designed for families.

The hotel’s attentive service, including small touches like welcome sweets and the celebration of a daughter's birthday with a wonderful cake, made a positive impression on families staying there. Parents remarked that the spacious rooms were ideal for families and provided a comfortable setting even for teenagers. The hotel's location close to amenities, including a small supermarket, added to its convenience for family stays.

Overall, the Hilton Garden Inn Dubai, Mall Avenue stands out as a highly suitable option for those traveling with children, offering a family-friendly atmosphere, accommodating service and amenities that cater to families' needs. Despite some narrow spaces in the lobby, the hotel's emphasis on family comfort and convenience makes it a great choice for family vacations.

4 Star

The Hilton Garden Inn Dubai, Mall Avenue, generally provides a satisfying experience with guests lauding its high value for money. Many reviews emphasize that the hotel meets the typical standards of a four-star establishment, noting its cleanliness and the helpfulness of the cleaning staff. Guests often describe the hotel as an excellent, great or good four-star hotel, appreciating the quality of service offered. Though some expectations were not exceeded in terms of luxury, travelers can indeed expect the consistent quality associated with the Hilton brand. Overall, the hotel delivers good value for the money spent and stands out as a clean and nice place to stay, aligning well with the four-star rating it has received.

Business

Hilton Garden Inn Dubai, Mall Avenue appears to be an excellent choice for business travelers, thanks to its strategic and convenient location. Guests consistently mention the hotel’s suitability for work-related stays, highlighting its quiet environment that allows for restful evenings after a long day of work. The hotel’s facilities cater specifically to the needs of business professionals with accessible business centers and efficient business services, including good internet options.

The staff are noted to be friendly and cooperative, making it easy to conduct business meetings and feel comfortable throughout the stay. The rooms are deemed sufficient for business purposes and the overall ambiance of the hotel is described as business-friendly. Most of the guests staying at the hotel are business professionals, which further enhances its reputation as a business-oriented establishment.

While there are minor issues such as difficulty in obtaining corporate rates and some unprofessionalism in refund responses, these do not seem to overshadow the positive aspects. Overall, the Hilton Garden Inn Dubai, Mall Avenue is frequently recommended as a good business hotel that is convenient and efficient for work-related travel.

Accessible

The Hilton Garden Inn Dubai, Mall Avenue, stands out for its accessibility features, making it a convenient option for guests with disabilities. Reviews confirm that the hotel is accessible in several crucial areas. Guests appreciate the accessible rooms and accessible parking facilities. The hotel's location is also highlighted for its accessibility to nearby malls and restaurants, offering added convenience for those exploring the area. The commitment to accessibility ensures a comfortable and safe stay for all visitors.

Outdoor Pool

The outdoor pool at the Hilton Garden Inn Dubai, Mall Avenue, is an inviting amenity, albeit with some limitations. Guests have appreciated the opportunity it provides for family enjoyment, particularly with children. The pool, however, is described as small and not heated. Additionally, it remains covered in shade for a significant portion of the day, receiving sunshine only later. These aspects make it less ideal for those seeking a more extended sunbathing experience. Despite its size and temperature constraints, it remains a pleasant spot for a quick dip or a moment of relaxation.

Yes, Hilton Garden Inn Dubai, Mall Avenue has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Hilton Garden Inn Dubai, Mall Avenue. For more information, read the answers to the Spa questionnaire

No, Hilton Garden Inn Dubai, Mall Avenue doesn't allow dogs.

Yes, parking facilities are available at Hilton Garden Inn Dubai, Mall Avenue.

Yes, Hilton Garden Inn Dubai, Mall Avenue has a gym.

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