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Summary of reviewsMontreal Barsha Hotel in Dubai is commendable for its strategic location in the Al Barsha area, offering easy access to key attractions such as the Mall of the Emirates, supermarkets and restaurants. Its central positioning also provides a quiet and convenient environment with nearby amenities like mosques and grocery stores, making it a favored spot for many travelers. Despite minor issues with parking and some aspects of the surrounding area, the location significantly enhances the hotel’s overall appeal.
The dining experiences at the hotel, especially dinner, are well-received. Guests particularly praise the Indian restaurant and the Spice Restaurant for their tasty food and quality service. The friendly and attentive restaurant staff, including Mr. Ahmed, add to the positive dining atmosphere, although some guests suggest that increased variety could further improve the dining experience. The Centre Circle Bar with its Happy Hour deals and the lovely terrace are additional highlights.
Regarding breakfast, guest opinions are divided. Many appreciate the generous and international spread, though criticisms arise due to the lack of menu diversity, repetitive options and the high cost of breakfast. These factors lead some guests to explore dining options outside of the hotel.
The cleanliness of the hotel presents a mixed picture. Positively, some guests find the rooms and hotel facilities clean and comfortable with attentive housekeeping staff. However, there are significant concerns about dirt, mold and unmaintained areas, particularly in the bathrooms. These issues indicate a need for improved housekeeping and maintenance practices.
The rooms offer a mixed experience as well. They are appreciated for their comfort, good lighting, spaciousness and amenities. Yet, recurring issues such as dirt, unpleasant smells, outdated furniture and noise from adjacent rooms are common complaints. Problems with basic amenities and room maintenance further detract from the overall experience, suggesting the need for substantial improvements in room conditions and hygiene.
The staff generally receive positive feedback for their friendliness and helpfulness with particular individuals like Marwa, Mr. Hussain and others being commended. However, there are notable instances of unprofessional behavior, slow responses and poor communication from some receptionists and front office staff. Despite these criticisms, the bell desk and housekeeping personnel are consistently praised for their warmth and readiness to assist.
The Wi-Fi service is another area of mixed feedback. While guests appreciate the availability of Wi-Fi throughout the hotel and good speeds at times, inconsistent connectivity and weak signals in certain areas remain problematic, suggesting the need for a more reliable internet service.
The pool receives both praise and criticism. Guests enjoy the clean and well-maintained pool with courteous staff service, but issues such as the small size, frequent closures and maintenance problems reduce its appeal.
Parking availability is a notable benefit, though maneuvering within the narrow spaces presents challenges, especially for larger vehicles. Despite these difficulties, the provision of free parking remains a significant advantage.
For families, the hotel offers some convenient facilities like family suites and a rooftop pool enjoyed by children. However, issues like unprepared rooms, missing amenities and a lengthy check-in process are areas of concern, making the hotel somewhat less ideal for families despite its peaceful environment and beneficial daily cleaning services.
Lastly, beds at the hotel receive varied feedback. While some guests find them comfortable and spacious, many report them to be too firm and uncomfortable with cleanliness issues regarding bed linens and overall bed maintenance being common complaints.
In summary, Montreal Barsha Hotel excels in its location, dining options and friendly staff service but faces notable challenges in room conditions, cleanliness, Wi-Fi reliability and bed comfort. Substantial improvements in these areas could enhance the overall guest experience significantly. Show more
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Room Types
Superior Double RoomThis air-conditioned junior suite features a flat-screen TV, a minibar, a safety deposit box and a work desk. The bathroom is fitted with a shower and offers free toiletries along with a hairdryer.
Executive SuiteThis air-conditioned executive suite features a private balcony and a separate seating area with a DVD player. It includes a flat-screen TV, a minibar, a safety deposit box and a work desk. The bathroom is fitted with a shower and bath and offers free toiletries along with a hairdryer.
This rooms can accommodate up to 3 adults, the 3rd person will be accommodated on a sofa bed.
Deluxe RoomThis air-conditioned double room features a flat-screen TV, a minibar, a safety deposit box and a work desk. The bathroom is fitted with a shower and offers free toiletries along with a hairdryer.
Junior SuiteThis air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Deluxe Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features air conditioning, a private entrance, a minibar, a wardrobe, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
7.3
Good
Location
Montreal Barsha Hotel enjoys a highly favorable location in Dubai, placing it in close proximity to key attractions and essential amenities. Guests often highlight the hotel's strategic placement near the Mall of the Emirates, making shopping and dining options easily accessible. The convenience of being within walking distance—or a short taxi ride—to the mall and metro stations enables easy navigation around the city. Many reviews praise the excellent central location of the hotel, citing easy access to various tourist spots, supermarkets and restaurants.
While some guests mention minor complaints about walking distances or trouble with the parking facilities, the overall consensus emphasizes the hotel's advantageous setting in the Al Barsha area. The general quietness and availability of nearby mosques and grocery stores add to the comfort and convenience for guests. Despite a few criticisms regarding the surrounding area and the condition of the pool and sun beds, the hotel's location remains a standout feature, contributing significantly to its positive reception among visitors.
Breakfast
Montreal Barsha Hotel's breakfast offerings have garnered mixed reviews from guests. Many have praised the breakfast as excellent, delicious and plentiful, highlighting a generous spread that includes fresh fruits, pastries, cold cuts and hot drinks. Guests appreciated the international variety and the tasty food.
However, there were notable criticisms regarding a lack of diversity with several guests indicating that the breakfast menu remained the same daily, leading to a monotonous experience. Some felt the quality was below average for Dubai and not up to the hotel’s overall standards. Complaints also surfaced about the high cost of breakfast not being justified with some guests remarking that it should have been included in the booking price or been more reasonably priced.
Despite these drawbacks, there were still moments of satisfaction for many with some guests enjoying the breakfast spread and finding it fair or very good. Service issues did arise, such as the breakfast buffet not being fully stocked or opening late, which affected overall impressions. A few guests chose to dine outside the hotel due to these concerns.
In summary, while the Montreal Barsha Hotel's breakfast has some strong points, it seems that consistency and variety could use improvement to better meet the expectations of all guests.
Dinner
Montreal Barsha Hotel offers a diverse dining experience with a good choice of restaurants that cater to various tastes. The Indian restaurant in particular receives high praise from guests with many noting that the food is consistently very tasty. The Spice Restaurant is another highlight, frequently recommended for its quality.
Guests appreciate the quality service at the hotel's restaurants with specific commendations for the friendly and attentive restaurant staff, including the dedicated restaurant buffet manager, Mr. Ahmed. The Centre Circle Bar is a popular spot, especially during Happy Hour, which features good deals on both drinks and food.
While the food selection and quality are generally well-regarded, some guests suggest that additional variety could enhance the dining experience even further. The hotel's lovely terrace, which stays open late, is ideal for those looking to enjoy a coffee or meal in a pleasant setting.
Overall, the dining options at Montreal Barsha Hotel are a strong point, though some find the prices to be on the higher side even for Dubai standards. Despite this, the excellent service and tasty food make it a noteworthy part of the stay.
Rooms
Montreal Barsha Hotel offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciate the clean and comfortable rooms with some highlighting the good room lighting, nice furniture and spaciousness. The rooms also feature amenities like a refrigerator and an iron, making them reasonably well-equipped. Several reviews mention receiving upgraded rooms and benefiting from a quiet environment with comfortable beds, which adds to the overall comfort.
However, there are significant downsides mentioned by guests. A recurring issue is the cleanliness of the rooms with numerous complaints about dirt, unpleasant smells and outdated furniture and fittings. Some rooms have been described as filthy with reports of dirty carpets, stained items and broken fixtures. Additionally, many guests experienced problems with basic amenities such as missing towels, malfunctioning TVs and non-functional telephones.
Noise seems to be another concern, particularly from loud music and crying children in adjacent rooms. Furthermore, several reviews point out the lack of proper room maintenance with issues such as leaky bathtubs, clogged sinks and dim lighting being reported frequently. The bathroom facilities, in particular, need a major upgrade according to many guests.
Despite its strategic location and generally friendly staff, the hotel's room conditions fall short of expectations for many. The overall sentiment suggests that while the hotel has potential, it requires substantial improvements in room hygiene, maintenance and overall comfort to meet guest expectations effectively.
Beds
Many guests found the beds at Montreal Barsha Hotel to be highly uncomfortable with numerous remarks likening the mattresses to hard surfaces such as wooden planks or even rocks. A significant number of reviews expressed dissatisfaction with the firmness of the beds, noting that they were as hard as iron and resulted in poor sleep quality. However, not all feedback was negative. Some guests mentioned that they experienced comfortable and spacious beds, often describing them as clean and comfortable.
Complaints also extended beyond bed comfort, touching on issues with bed linens and general cleanliness. Reports of dirty bedsheets, unchanged linens, smelly pillows and worn-out beds were recurrent themes. Other guests lamented receiving incorrect bed types, such as twin beds instead of a booked king size or single rooms instead of doubles.
Despite these critiques, some guests appreciated the daily cleaning service and found the beds clean and conducive to a good night's sleep on occasion. Nonetheless, the general consensus indicates a need for improvement in the comfort and upkeep of the bedding at the hotel.
Cleanliness
Montreal Barsha Hotel has garnered mixed reviews when it comes to cleanliness. On the positive side, many guests found the hotel to be generally clean and peaceful with several specifically noting that their rooms were clean and comfortable. The hotel itself, along with the pool, were often described as clean and some guests praised the staff for maintaining cleanliness and being attentive and friendly.
However, there were numerous reports of cleanliness issues that varied in severity. Several guests mentioned dirty carpets, mold and smelly bathrooms and dusty or unclean rooms. Some experienced poor housekeeping with rooms not being cleaned properly or at all. Bathrooms frequently came under criticism for being old and not well-maintained with specific mentions of dirty towels, blocked drains and even insect sightings.
Overall, while there are pockets of praise highlighting clean and comfortable aspects of the hotel, significant improvements in housekeeping and maintenance are necessary to address the recurring complaints and ensure a consistently clean environment for all guests.
Staff
The staff at the Montreal Barsha Hotel have garnered mixed reviews from guests with a notable emphasis on positive interactions and hospitality. Many guests highlighted the friendly and helpful nature of the staff with specific mentions of individuals such as Marwa, Mr. Hussain, Alaa Eddine, Halim, Mr. Fazzy and Ms. Lamis. The management and professional team are often praised for their welcoming attitudes and efficient service, adding a personal touch that enhances the guest experience.
Receptionists like Giane, Mansor and Adnan have been commended for their cooperative and polite behavior, earning special thanks from satisfied visitors. Essam and other front desk staff received multiple accolades for their professionalism and willingness to assist, contributing significantly to positive check-in experiences. Mr. Mina and Mr. Emad at the reception were also highlighted for their excellent customer service.
However, the hotel staff did not escape criticism. There are numerous accounts of rude and unprofessional behavior, particularly from some receptionists and front office staff. Complaints include slow response times, poor communication and a lack of cooperation. A few guests reported significant delays during check-in and unaccommodating attitudes from the management team.
Despite these drawbacks, the hotel’s bell desk and housekeeping personnel consistently receive praise for their friendliness and helpfulness. The staff's keen readiness to assist with any needs and their polite demeanor remain strong points for the hotel. Overall, while the Montreal Barsha Hotel benefits from many dedicated and courteous staff members, improvements in management and consistency in service could enhance the overall guest experience.
Wi-Fi
At Montreal Barsha Hotel, guests have noted mixed experiences with the hotel's Wi-Fi service. The positive aspects include the availability of Wi-Fi throughout the entire hotel, making it convenient for guests who need to work from different locations within the property. When it works, guests have appreciated the good and fast Wi-Fi speeds, enabling them to easily get online and stay connected.
However, there were several reports of inconsistent and poor internet connections. Some guests found the Wi-Fi signal weak, fluctuating or entirely unavailable in their rooms, forcing them to rely on mobile data. Additionally, the slow internet service and weak signals in certain areas, including the lobby, were mentioned as points of frustration.
While the hotel provides free Wi-Fi, many guests felt it was prone to disruptions and required improvements. The feedback suggests a need for better and more reliable internet connectivity to ensure a more consistent experience for all guests.
Pool
The pool at the Montreal Barsha Hotel has received mixed feedback from guests. On the positive side, many reviewers have praised the pool for being clean and well-maintained with some enjoying its heated waters. Courteous staff service, especially from the pool attendants, has also been highlighted as a commendable aspect.
On the downside, several guests have pointed out that the pool is often too small and sometimes overcrowded. Reports of the pool being closed for maintenance, dirty conditions and technical issues such as missing screws and slippery floors further detract from its appeal. While some guests appreciated the pool when it was open and clean, others were disappointed with the frequency of closures and poor maintenance. Overall, the pool at the Montreal Barsha Hotel offers a mixed experience, appealing to some while leaving others unsatisfied.
Parking
The parking situation at Montreal Barsha Hotel has garnered mixed feedback from guests. On the positive side, free parking is available and some guests found the underground parking to be generally good. The excitement of having parking spaces directly below the hotel premises was also noted as a perk. However, many guests encountered challenges, particularly with the narrow and tight parking spaces, which are not ideal for larger vehicles such as GMCs or pickup trucks. The car entrance to the parking is often described as very narrow, requiring extra caution to avoid scratching the walls. Additionally, only one lift services the parking floors, which can be inconvenient. The parking area is also reported to be full, especially at night and some found it poorly maintained with a need for better cleanliness and lighting. Despite these difficulties, the availability of parking is a significant benefit, even if maneuvering in and out remains a challenge at times.
Family
The Montreal Barsha Hotel offers a mix of experiences for families with children. Positively, it boasts family-friendly facilities, including family suites that are a good size and beneficial for those traveling with children. The rooftop pool is a highlight, especially loved by kids, making it a great spot for family leisure activities and to cool off together. Many families reported daily cleaning services adding convenience to their stay.
However, there are several areas where the hotel falls short for families. Some mentioned that certain family rooms and suites were not sufficiently prepared upon arrival with issues such as only a single towel set provided for multiple guests and missing or unsafe baby cots. The check-in process was described as lengthy and frustrating for some guests and parking space constraints made it difficult for larger family vehicles.
Despite the claims of family-friendly amenities, some reviews also suggested that the hotel may not be ideal for families due to these service inconsistencies and value concerns. The environment and peacefulness, however, were appreciated by guests, making it a somewhat suitable option for family stays provided specific expectations are managed.
4 Star
The Montreal Barsha Hotel, labeled as a four-star establishment, receives mixed feedback from its guests regarding its rating and services. While some praise the hotel for its cleanliness and efficient service, many argue that it falls short of four-star standards. Positive comments highlight the quick mobilization for cleanliness and the overall good service provided by the staff. However, numerous reviews suggest that the hotel does not justify its four-star rating, citing inadequate facilities and basic amenities. Issues such as lack of a kitchenette, absence of necessary appliances like tea kettles and inconsistent hot water are frequently mentioned. Visitors also point out that the hotel does not offer good value for money with some suggesting a rating closer to two or three stars instead. Overall, the Montreal Barsha Hotel receives criticism for not meeting the expectations of a four-star experience.
Business
Montreal Barsha Hotel is strategically located for the convenience of business travelers, providing easy access to business centers and amenities. It's particularly well-suited for solo female business travelers, offering a safe and accommodating environment. The hotel boasts several facilities conducive to business activities, including spaces where one can work or organize meetings and rooms designed for both relaxation and productivity.
Despite some occasional issues with reception and housekeeping, the hotel staff is noted for their politeness. The hotel also offers free internet access, which is essential for working professionals. Business meetings are well-supported, even allowing attendees to park in the underground facility. Dining options abound with several restaurants on-site and a lovely terrace that stays open late, perfect for post-meeting relaxation.
However, some aspects like the lighting in the rooms and certain basic amenities such as towels and kettles have room for improvement. Overall, Montreal Barsha Hotel provides value for money and various services aimed at making business travel smoother and more efficient.
Accessible
Montreal Barsha Hotel offers accessible accommodations that guests with disabilities find convenient. Accessible places within and around the hotel contribute significantly to its user-friendly environment. The hotel is strategically located, taking about 5-7 minutes by taxi from the nearest metro station, making it relatively easy to navigate the area. However, there are some areas that require attention for improvement, such as updating the facilities, addressing minor issues like clogged sinks and ensuring that room amenities like remote controls and proper room phones are adequately provided. Despite these minor setbacks, the hotel's accessibility features are well-appreciated by its guests.
Yes, Montreal Barsha Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Montreal Barsha Hotel.
No, Montreal Barsha Hotel doesn't allow dogs.
Yes, parking facilities are available at Montreal Barsha Hotel.