Swissôtel Al Ghurair Dubai - Deira & Creek
Dubai
25.26896400,
55.31691300
,
Omar Bin Al Khattab Street,next To Al Ghurair Centre P.o
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Summary of reviewsSwissôtel Al Ghurair Dubai - Deira & Creek enjoys an exceptional reputation among travelers, particularly for its prime location, connecting conveniently to the Al Ghurair Centre and the Union Metro Station. Its proximity to major attractions, shopping areas, dining spots and the DXB Airport makes it a central hub for both business and leisure visitors. Guests frequently praise the hotel's professional and friendly staff and well-maintained, spacious rooms, which significantly enhance the overall experience.
The breakfast offerings stand out with a diverse and high-quality selection that impresses most guests. The buffet is generous with an assortment of hot and cold options that cater to various dietary needs. While there were occasional remarks about repetitiveness and peak-time crowds, the overall sentiment leans positively towards the breakfast experience.
Dinner experiences at Swissôtel Al Ghurair Dubai - Deira & Creek receive mixed reviews. Many guests commend the tasty and well-presented food, as well as the variety of options available. The Iftar dinner during Ramadan is particularly noted for its unique atmosphere. However, some feedback includes desires for more diverse menu options, better service speed and concerns about cleanliness and restaurant hours.
Rooms at the hotel are applauded for their cleanliness, spaciousness and comfortable accommodations, making them ideal for families and groups. Guests appreciate the pleasant views, comfortable beds and well-maintained bathrooms. Although some mention dated decor and minor maintenance issues, the rooms' overall comfort and cleanliness receive positive remarks.
Cleanliness throughout the hotel receives high praise with the immaculate condition of rooms and common areas being frequently highlighted. Professional housekeeping staff contribute significantly to maintaining a spotless environment, although a few guests reported minor issues with carpet cleanliness and occasional odd smells.
The staff at Swissôtel Al Ghurair Dubai - Deira & Creek are often credited with the positive experiences of guests. Their friendliness, professionalism and attentiveness, especially at the reception and concierge desks, create a welcoming atmosphere. Specific staff members receive special mentions for their exceptional service, contributing to the hotel's high level of hospitality.
WiFi at the hotel is generally reliable and fast, particularly in common areas. While some guests in living apartments mentioned connectivity issues, the hotel's prompt resolution of such problems ensures satisfactory internet service for most guests.
The spa at Swissôtel Al Ghurair Dubai - Deira & Creek is a standout feature with many commending its exceptional treatments and facilities. Guests appreciate the clean, relaxing environment and the professional staff, despite finding the spa slightly expensive. The gym also receives positive feedback for its well-equipped and spacious facilities, although it's noted to be on the smaller side.
The pool areas receive mixed feedback with commendations for cleanliness, temperature control and safety. The rooftop pool and kid’s pool areas are especially appreciated, though some guests note issues with pool sizes and occasional overcrowding.
Parking facilities are generally seen as good, offering free, secure and spacious underground parking options. Some guests found the layout confusing and the spaces narrow, but overall, the convenience and access are valued, despite missing valet services.
Families find Swissôtel Al Ghurair Dubai - Deira & Creek particularly welcoming with ample space in family rooms and suites. The hotel provides thoughtful touches for children, such as birthday cakes and fun activities in the kid’s pool and play area, contributing to an enjoyable family-friendly environment.
Categories
The breakfast offerings stand out with a diverse and high-quality selection that impresses most guests. The buffet is generous with an assortment of hot and cold options that cater to various dietary needs. While there were occasional remarks about repetitiveness and peak-time crowds, the overall sentiment leans positively towards the breakfast experience.
Dinner experiences at Swissôtel Al Ghurair Dubai - Deira & Creek receive mixed reviews. Many guests commend the tasty and well-presented food, as well as the variety of options available. The Iftar dinner during Ramadan is particularly noted for its unique atmosphere. However, some feedback includes desires for more diverse menu options, better service speed and concerns about cleanliness and restaurant hours.
Rooms at the hotel are applauded for their cleanliness, spaciousness and comfortable accommodations, making them ideal for families and groups. Guests appreciate the pleasant views, comfortable beds and well-maintained bathrooms. Although some mention dated decor and minor maintenance issues, the rooms' overall comfort and cleanliness receive positive remarks.
Cleanliness throughout the hotel receives high praise with the immaculate condition of rooms and common areas being frequently highlighted. Professional housekeeping staff contribute significantly to maintaining a spotless environment, although a few guests reported minor issues with carpet cleanliness and occasional odd smells.
The staff at Swissôtel Al Ghurair Dubai - Deira & Creek are often credited with the positive experiences of guests. Their friendliness, professionalism and attentiveness, especially at the reception and concierge desks, create a welcoming atmosphere. Specific staff members receive special mentions for their exceptional service, contributing to the hotel's high level of hospitality.
WiFi at the hotel is generally reliable and fast, particularly in common areas. While some guests in living apartments mentioned connectivity issues, the hotel's prompt resolution of such problems ensures satisfactory internet service for most guests.
The spa at Swissôtel Al Ghurair Dubai - Deira & Creek is a standout feature with many commending its exceptional treatments and facilities. Guests appreciate the clean, relaxing environment and the professional staff, despite finding the spa slightly expensive. The gym also receives positive feedback for its well-equipped and spacious facilities, although it's noted to be on the smaller side.
The pool areas receive mixed feedback with commendations for cleanliness, temperature control and safety. The rooftop pool and kid’s pool areas are especially appreciated, though some guests note issues with pool sizes and occasional overcrowding.
Parking facilities are generally seen as good, offering free, secure and spacious underground parking options. Some guests found the layout confusing and the spaces narrow, but overall, the convenience and access are valued, despite missing valet services.
Families find Swissôtel Al Ghurair Dubai - Deira & Creek particularly welcoming with ample space in family rooms and suites. The hotel provides thoughtful touches for children, such as birthday cakes and fun activities in the kid’s pool and play area, contributing to an enjoyable family-friendly environment.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
About Swissôtel Al Ghurair Dubai - Deira & Creek
License: 665041
Guest Reviews
Location
Breakfast
The helpful and friendly staff at the breakfast restaurant enhanced the experience for many. Specific mentions of fresh fruits, healthy options and items catering to dietary needs like gluten-free were appreciated.
However, some guests noted room for improvement. Repetitiveness in the daily menu, limited non-veg options and a need for more variety in certain areas were common critiques. There were also occasional complaints about the long queues and crowded dining area during peak times, which sometimes impacted the overall enjoyment.
Overall, the breakfast at Swissôtel Al Ghurair Dubai - Deira & Creek was viewed as a strong point of the stay with a good balance of variety and quality, albeit with some areas flagged for potential enhancement.
Dinner
However, some areas for improvement have been noted. A few guests found the selection of food lacking and expressed a desire for more options, particularly basic seafood and international cuisines like sushi and sashimi. Service quality during lunch and dinner has been reported as poor by some with slow lunchtime service and a less-than-pleasant evening meal experience for others. There were also remarks about the food being repurposed from Iftar to suhur, which affected guest satisfaction.
The atmosphere during Ramadan is unique, offering an Iftar dinner that guests enjoyed, though this limited the availability of the restaurant in the evenings, leading some guests to dine at nearby local establishments. Issues of cleanliness and early restaurant closing times were noted and the lack of alcohol at dinner was a point of contention for some.
Despite a few shortcomings, many guests still found the food to be really good with the dinner buffet option standing out as particularly great. The dining experience is overall decent with room for enhancements in variety and service quality.
Rooms
The bathrooms are often described as spacious and spotless with some guests mentioning the luxurious feel of larger bathtubs. The rooms and other areas within the hotel were frequently reported as clean, which is a key factor in the positive feedback.
However, while cleanliness and room size were praised, some guests noted that certain aspects of the rooms, such as carpets and furniture, appear dated and in need of renovation. There were also occasional mentions of maintenance issues, such as plumbing problems and non-functional amenities, which detracted from the overall guest experience.
Despite a few reports of delayed room cleaning and minor issues with the décor, most reviews emphasize the hotel's comfort, cleanliness and spaciousness. The combination of friendly staff and well-maintained facilities generally resulted in a satisfying and comfortable stay for guests.
Beds
However, the reviews also reveal some concerns. Occasionally, guests found the mattresses to be worn out, overly soft and even unhealthy, causing discomfort or back pain. There are repeated mentions of pillows being extremely soft and not very supportive with some guests noting unpleasant smells which were promptly addressed by the hotel staff.
Despite these issues, the majority of feedback leans towards positive with guests appreciating the clean and spacious rooms and the comfort provided by the large, well-maintained beds. Overall, guests appear to enjoy a comfortable stay, often noting the great size and cleanliness of the beds which significantly contribute to the overall quality of their accommodation experience.
Cleanliness
The hotel's overall ambience and hygiene standards receive commendation with the property being described as well-maintained. Positive comments extend to common areas, including a clean and pleasant-smelling lobby and well-kept apartments.
While the majority of feedback celebrates the hotel's cleanliness, a few reviews mention areas needing improvement, such as the cleanliness of the carpets, bathrooms and occasional delays in housekeeping services. Instances of less-than-perfect room cleanliness were noted, including some persistent odd smells and dated room decor.
Despite these minor drawbacks, the general consensus paints Swissôtel Al Ghurair as a clean, comfortable and well-located option for travelers.
Staff
The reception staff, in particular, are frequently described as respectful, professional and efficient, ensuring a smooth check-in and check-out process. Additionally, the housekeeping team has been recognized for their diligent efforts in maintaining cleanliness and providing comfort with staff like Mr. Shashi and Ms. Niputu receiving thanks for their meticulous work.
Guests appreciated the overall attitude of the staff, describing them as warm, cooperative and capable of addressing any issues promptly. The ambiance created by the friendly staff contributed to a welcoming atmosphere throughout the hotel. Despite a few isolated mentions of uncooperative or overworked employees and slow check-in processes, the overwhelming sentiment remains positive with many guests expressing their intention to return, citing the staff's excellent customer service as a key factor in their enjoyable stay.
Wi-Fi
However, some guests have experienced issues with WiFi, particularly in the living apartments where the signal strength and connectivity were reported to be subpar. There were instances of slow internet speed and occasional outages, which suggest inconsistency in the wireless service. While the hotel has been noted for resolving connectivity issues promptly, guests may still encounter periods of unreliable internet.
Overall, while the WiFi at Swissôtel Al Ghurair Dubai - Deira & Creek is often efficient and strong, especially in common areas, there are sporadic problems that guests might face in specific locations within the hotel.
Spa
Guests appreciate the full-service offerings, which include dual saunas, a hot tub and an array of spa packages. Despite the sauna and steam rooms being noted for their size, the variety of treatments and the efficiency of the staff make up for it. While some guests find the spa a bit expensive, many still consider it worth the splurge due to the incredible and soothing atmosphere.
Furthermore, the hotel's convenient location and daily shuttle service enhance the appeal, making it easy for guests to access the spa amenities. Overall, guests leave the spa feeling relaxed, happy and impressed with both the staff and the facilities, making it a standout feature of their stay.
Gym
Pool
The rooftop pool is particularly mentioned for its beauty and excellent views and the kid’s pool area is often praised as an enjoyable space for children, although some suggest it needs better coverage. Many guests also appreciate the variety offered by having two different pools, including an infinity pool and another that features waterfalls.
Despite these positives, some guests found the pools to be small and occasionally overcrowded. The lack of consistent heating in one pool and the maintenance issues for the kids' pool are noted as areas needing improvement. Moreover, policies about not allowing drinks around the pool and sometimes early pool closure also detract from the experience for some visitors.
Overall, the pools at Swissôtel Al Ghurair Dubai - Deira & Creek are generally enjoyed for their cleanliness, aesthetic appeal and kid-friendly environments, although the minor inconveniences and occasional overcrowding could be addressed to enhance guest satisfaction.
Parking
Family
Children have plenty of entertainment options, including a fun and safe kids' pool and a children's play area. The hotel's location, attached to a mall and near a train station, adds convenience for family outings in Dubai. Staff members, particularly those at the reception, were commended for being friendly and helpful with special mentions of personalized service like arranging connecting rooms for larger families.
Despite a few minor critiques, such as occasional issues with room location or amenities, the overwhelming consensus is that the hotel is great for families. Its extensive facilities, caring staff and accommodating rooms make Swissôtel Al Ghurair a top choice for families visiting Dubai with many guests expressing their intention to return in the future.
5 Star
Despite these high points, there are some critiques regarding the consistency of maintenance and service quality expected from a five-star hotel. Some guests mentioned that certain elements, especially room standards and cleanliness, did not quite match up with the five-star rating. Issues were also noted with the breakfast variety, suggesting room for improvement in this aspect. Nevertheless, many reviews still deem it a great value for money and highlight it as a worthy option among Dubai’s hotel choices.
Business
The hotel is equipped with numerous business amenities, including several well-maintained conference rooms and a fully functional business center, perfect for hosting meetings and events. High-speed internet access ensures seamless connectivity, crucial for uninterrupted work. Quiet workspaces and business-class rooms provide the peace and comfort necessary for productive stays.
Guests have consistently highlighted the excellent business services, although there is occasional feedback on areas needing improvement. Overall, Swissôtel Al Ghurair Dubai - Deira & Creek offers a comprehensive suite of business-friendly services that cater to the diverse needs of corporate guests, merging efficiency with comfort for an overall satisfying business trip experience.
Accessible
The location of the hotel further enhances its accessibility. It is conveniently situated very close to a metro station, allowing easy access to various destinations. The attached mall is easily reached, providing additional convenience for shopping and dining. Taxis are also easily obtainable from the hotel, providing an alternate mode of transport for those who need it.
Overall, the accessibility features at Swissôtel Al Ghurair Dubai are commendable with facilities and infrastructure thoughtfully designed to cater to the needs of differently-abled guests, offering a seamless and comfortable stay.
Children's Pool
Outdoor Pool
Honeymoon
Luxury
Visitors appreciate the five-star feel of the property, underscored by its luxury amenities and impeccable service. The hotel’s breakfast is described as spacious and perfect, catering to the needs of even the most discerning travelers. The vast lobby area and exclusive furniture contribute to an overall atmosphere of sophistication.
The property’s location is noted for its convenience, being directly below luxury shopping venues, which enhances the high-end experience. Despite some perceptions of austerity, the general consensus highlights the luxury status and suitability of Swissôtel Al Ghurair as a premier accommodation choice, especially for those seeking a touch of elegance in their stay.
Overall, the hotel’s blend of luxury ambiance, exclusive decor and impeccable facilities make it a standout choice for a lavish stay in Dubai.
Romantic
Yes, Swissôtel Al Ghurair Dubai - Deira & Creek has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Swissôtel Al Ghurair Dubai - Deira & Creek.
No, Swissôtel Al Ghurair Dubai - Deira & Creek doesn't allow dogs.
Yes, parking facilities are available at Swissôtel Al Ghurair Dubai - Deira & Creek.
Yes, Swissôtel Al Ghurair Dubai - Deira & Creek has a gym.
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