Radisson Blu Hotel, Durban Umhlanga
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Summary of reviewsRadisson Blu Hotel, Durban Umhlanga, is highly praised for its strategic and convenient location, nestled in the heart of Umhlanga and just a short walk from both the beach and a variety of shops, restaurants and bars. Many guests appreciate the proximity to the Oceans Mall and the vibrant urban atmosphere. Its accessibility to tourist attractions and the airport makes it a popular choice for both leisure and business travelers.
The breakfast experience at the hotel receives commendations for its wide variety, freshness and deliciousness, complemented by the friendly and helpful staff. While a few guests mentioned issues like price and limited options for specific dietary needs, the overall sentiment is positive, marking it as an excellent start to the day.
Dining at the hotel presents a mix of reactions. Many guests praise the food quality, especially room service and breakfast with specific mentions of excellent dishes at the Firelake Restaurant. However, there are concerns about service times, menu variety, comfort of dining chairs and pricing, suggesting room for improvement in evening meal offerings.
The hotel rooms are generally found to be spacious, modern and elegantly decorated with many offering stunning sea views. Cleanliness and comfort, especially the quality of the linens, are frequently highlighted. Nonetheless, some critiques include inconsistent room sizes, occasional cleanliness issues and the absence of certain amenities like bathtubs and microwaves, calling for more consistency in room standards.
Cleanliness is another strength of the hotel with many reviews praising the immaculate condition of the rooms and the property. However, there are occasional mentions of delays in housekeeping and specific areas that could use more attention.
The staff receives wide acclaim for their friendliness and helpfulness. Guests often note the exceptional customer service experienced from various team members, contributing to the overall positive impression. Some isolated incidents of unprofessionalism and slow service were noted but are largely outweighed by the positive feedback.
The hotel’s WiFi service is generally reliable and fast, enhancing the stay for most guests. While there are occasional negative mentions, these are rare.
The gym at the hotel, while modern and clean, yields mixed reviews with some guests expecting better facilities for a five-star hotel. There is a consensus that the gym could use some upgrades to meet higher expectations.
The pool area is well-liked for its stunning views and attractive atmosphere, though some guests noted issues with cleanliness, overcrowding and noise. Despite these concerns, many guests find the pool inviting and enjoyable.
Beach access is a significant plus with the hotel being a very short walk from the pristine Umhlanga Beach, which guests describe as neat and clean. The lovely promenade and the close proximity to restaurants and shops add to its appeal for beach lovers.
Parking facilities are secure and varied, including valet and complimentary options. While the parking has a few minor access issues, the security and assistance from porters add to a generally favorable parking experience.
For families, the hotel is an excellent choice with special occasions celebrated positively. The accommodations and services cater well to family needs, though there is a minor note on the lack of separate washrooms in some rooms.
In conclusion, Radisson Blu Hotel, Durban Umhlanga, offers a well-rounded and appealing option for travelers, distinguished by its prime location, excellent service, modern amenities and overall pleasant experience despite a few areas that could benefit from attention.
Categories
The breakfast experience at the hotel receives commendations for its wide variety, freshness and deliciousness, complemented by the friendly and helpful staff. While a few guests mentioned issues like price and limited options for specific dietary needs, the overall sentiment is positive, marking it as an excellent start to the day.
Dining at the hotel presents a mix of reactions. Many guests praise the food quality, especially room service and breakfast with specific mentions of excellent dishes at the Firelake Restaurant. However, there are concerns about service times, menu variety, comfort of dining chairs and pricing, suggesting room for improvement in evening meal offerings.
The hotel rooms are generally found to be spacious, modern and elegantly decorated with many offering stunning sea views. Cleanliness and comfort, especially the quality of the linens, are frequently highlighted. Nonetheless, some critiques include inconsistent room sizes, occasional cleanliness issues and the absence of certain amenities like bathtubs and microwaves, calling for more consistency in room standards.
Cleanliness is another strength of the hotel with many reviews praising the immaculate condition of the rooms and the property. However, there are occasional mentions of delays in housekeeping and specific areas that could use more attention.
The staff receives wide acclaim for their friendliness and helpfulness. Guests often note the exceptional customer service experienced from various team members, contributing to the overall positive impression. Some isolated incidents of unprofessionalism and slow service were noted but are largely outweighed by the positive feedback.
The hotel’s WiFi service is generally reliable and fast, enhancing the stay for most guests. While there are occasional negative mentions, these are rare.
The gym at the hotel, while modern and clean, yields mixed reviews with some guests expecting better facilities for a five-star hotel. There is a consensus that the gym could use some upgrades to meet higher expectations.
The pool area is well-liked for its stunning views and attractive atmosphere, though some guests noted issues with cleanliness, overcrowding and noise. Despite these concerns, many guests find the pool inviting and enjoyable.
Beach access is a significant plus with the hotel being a very short walk from the pristine Umhlanga Beach, which guests describe as neat and clean. The lovely promenade and the close proximity to restaurants and shops add to its appeal for beach lovers.
Parking facilities are secure and varied, including valet and complimentary options. While the parking has a few minor access issues, the security and assistance from porters add to a generally favorable parking experience.
For families, the hotel is an excellent choice with special occasions celebrated positively. The accommodations and services cater well to family needs, though there is a minor note on the lack of separate washrooms in some rooms.
In conclusion, Radisson Blu Hotel, Durban Umhlanga, offers a well-rounded and appealing option for travelers, distinguished by its prime location, excellent service, modern amenities and overall pleasant experience despite a few areas that could benefit from attention.
Hotel with EV Charging Stations
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Radisson Blu Hotel in Durban Umhlanga is strategically located in a prime spot that offers unparalleled convenience and accessibility. Nestled in the heart of Umhlanga, the hotel provides easy access to a variety of restaurants, bars, shops and business centers. The beach is less than a three-minute walk away, allowing guests to effortlessly transition from urban convenience to coastal relaxation.
The hotel's location adjacent to the Oceans Mall is a highlight with many guests enjoying the direct access from the hotel's elevator. This proximity to shopping and dining options makes the hotel an excellent choice for travelers looking for both comfort and convenience. Despite some obstructed views caused by nearby buildings, many rooms offer stunning ocean vistas.
The central location also means that most amenities are within walking distance, making it unnecessary to depend on a car for local travel. The vibrant atmosphere, buzzing with the energy from the nearby mall and eateries, adds to the overall appeal.
Guests frequently praise the hotel for its cleanliness, modern amenities and high-quality finishes. The friendly staff and overall ambience significantly enhance the experience. The convenient location also provides quick access to tourist attractions and the airport, making it an ideal base for exploring Durban and beyond.
In summary, the Radisson Blu Hotel in Durban Umhlanga offers an excellent location with easy access to the beach, shopping malls and a wide variety of restaurants, making it a popular choice for both leisure and business travelers.
The breakfast experience at the Radisson Blu Hotel, Durban Umhlanga, receives a fair share of praise from guests with many describing it as wonderful, excellent and superb. The variety of options available stands out, providing a broad selection to cater to different tastes. Guests also appreciated the freshness and deliciousness of the food, whether from room service or the buffet. The friendly and helpful staff further enhanced the breakfast experience.
However, there are a few areas for improvement. Some reviewers noted that the breakfast can be a bit pricey and that the breakfast area is somewhat small, leading to a less than ideal setup. A few guests had issues with the limited variety for those with specific dietary restrictions, like halal-only eaters or vegetarians. Additionally, there was some mention of slow service and the need for better soundproofing.
Overall, despite a few criticisms, the breakfast at the Radisson Blu Hotel in Durban Umhlanga is largely viewed as a high-quality, enjoyable start to the day, marked by a satisfying array of choices and pleasant service.
Dining at the Radisson Blu Hotel, Durban Umhlanga, offers a mix of experiences with feedback ranging from exceptional to disappointing. Many guests highlight the quality of the food, describing it as amazing, fresh, delicious and on point. Items like pizza, chili, lamb, fish and pasta dishes are frequently mentioned positively. Room service and breakfast receive particular praise for freshness and excellence and the Firelake Restaurant impresses with its offerings.
On the other hand, there are areas that fall short of expectations. The quality of meat, especially steak, has been criticized and the limited variety in the in-room dining menu is noticeable, especially for children and those with specific dietary preferences. The dinner buffet has been called out for being both disappointing and overpriced, lacking true buffet variety.
Service times can be a concern with numerous reports of long waits, both at the pool deck and in the restaurant. Comfort in the dining room also needs attention, as the chairs are noted to be small and uncomfortable. Price points are another recurring issue with many guests feeling that meals are too expensive and do not offer good value for money.
In summary, while many guests find the dining experience at the Radisson Blu Hotel, Durban Umhlanga, to be generally positive with great food quality in certain areas, there are consistent issues with service speed, menu variety, comfort and pricing that could benefit from improvement.
The Radisson Blu Hotel in Durban Umhlanga offers a mix of spacious, modern and well-decorated rooms with stunning sea views. Many guests found the rooms to be clean, comfortable and equipped with top-quality linens. The décor and design of the rooms are frequently praised for being elegant and sophisticated.
However, several reviews mention that room sizes can be inconsistent with some rooms being quite small and not matching the advertised photos. Some rooms lack windows or have no sea view and a few guests noted issues such as not being as clean as expected or feeling stuffy. Additionally, there were comments about certain amenities missing, like bathtubs and microwaves and some concerns about room service punctuality and cleanliness.
Despite these occasional drawbacks, the overall feedback on the rooms is positive with guests appreciating the modern furnishings, comfy beds and beautiful ocean views. The staff's friendliness and the smooth check-in process also contribute to a generally favorable experience at this hotel.
The beds at the Radisson Blu Hotel, Durban Umhlanga have garnered overall positive feedback from guests. Many guests found the beds to be very comfortable, often describing them as comfy, exceptionally comfy and even super comfy. The quality of the bed linens is frequently highlighted with mentions of "top quality linen" contributing to an overall sense of luxury. Several reviews specifically noted that the bed was very comfortable, adding to a relaxing stay.
However, there were a few mentions of beds being too soft for some guests with a couple of reviews pointing out that the beds need to be updated. Despite these minor drawbacks, the general consensus indicates that the majority of guests found the beds to be neat, clean and offering great comfort. Descriptions such as neat beds, big beds and spacious rooms further enhance the positive sentiment surrounding the sleeping arrangements at the hotel.
In conclusion, while there are isolated comments on softer mattresses, the overall impression of the hotel's bedding is one of comfort and satisfaction, making it an appealing choice for travelers looking for a restful night’s sleep.
Upon reviewing the feedback regarding the cleanliness at Radisson Blu Hotel, Durban Umhlanga, it's evident that the hotel's efforts in maintaining an immaculate environment are largely appreciated. Rooms are consistently described as clean, tidy and modern, contributing to a comfortable and visually appealing atmosphere. Many guests emphasized the spotless condition of the rooms and the overall cleanliness of the property. The staff's helpfulness and the fresh, well-maintained state of the hotel stood out positively, making the experience pleasant for visitors.
However, a few criticisms were noted, including delays in housekeeping and instances where rooms were not cleaned to the expected standard. There were mentions of specific issues like slippery tiles and areas in need of better care, such as the bathrooms and coffee machines. Some guests also remarked on occasional dust and unpleasant odors in certain parts of the hotel.
In summary, while the Radisson Blu Hotel, Durban Umhlanga excels in providing a clean and modern environment, ensuring attention to some minor housekeeping details could further enhance guest satisfaction.
The Radisson Blu Hotel, Durban Umhlanga generally receives positive feedback regarding its staff. Most guests have highlighted the friendliness and helpfulness of the staff, describing encounters with polite and professional individuals who are always willing to assist. From the doormen to the receptionists, many remarked on the warm welcome and efficient service they experienced. Specific mentions included staff members like Themba, the general manager and Allan Naicker, the food and beverage manager, who particularly stood out for going above and beyond to ensure a pleasant stay.
Despite the predominantly positive reviews, there are some mixed opinions. While many praised the exceptional customer service and friendly demeanor of the staff, a few guests noted areas where improvements could be made, especially regarding attentiveness and training. Reports of unprofessional and slow service by some members of the team were contrasted with accolades for those who provided outstanding service.
Housekeeping and management received varied feedback with some instances of poor service and unprofessional behavior mentioned. Nevertheless, the hotel's overall service is frequently described as excellent, enhanced by the friendly and accommodating nature of the majority of the staff, making many guests feel valued and welcome during their stay.
The Radisson Blu Hotel in Durban Umhlanga generally receives favorable feedback regarding its WiFi service. Guests often highlight the fast and reliable connection they experienced throughout the hotel. Many found the WiFi to be easy to access and use, describing it as good or superb. However, there are occasional mentions of poor or barely working connections, but these seem to be in the minority. Overall, the WiFi service appears to be a solid feature of the hotel, contributing positively to guests' stays.
The gym at Radisson Blu Hotel in Durban Umhlanga receives mixed reviews from guests. On the positive side, many have found it to be modern, clean and well-equipped, meeting various fitness needs satisfactorily. The gym facilities were appreciated for their good condition and adequacy. However, some guests felt the fitness center was underwhelming and noted that it could use some improvement. For a five-star hotel, the gym's condition was occasionally described as disappointing, indicating a need for upgrades to match high expectations. Overall, while the gym has several commendable aspects, there is room for enhancement to ensure a universally positive experience.
The pool area at the Radisson Blu Hotel in Durban Umhlanga appears to have garnered a mix of reviews from guests. Many praised the pool area for being very good and enjoyable, highlighting its stunning views and attractive atmosphere. Some appreciated the quieter, less crowded times which allowed for better relaxation and the fact that the pool was neat with attentive staff. Guests also enjoyed the cool vibe, the kids loved the pool deck and the rooftop pool view was particularly liked.
However, there were concerns about the cleanliness of the pool with some guests noting it appeared dirty and required proper cleaning. Overcrowding was another issue with the pool area being described as busy and challenging to find a table at times. Noise, both from other guests and revving cars, was cited as a disturbance to the poolside peace. Despite these drawbacks, many still found the pool area inviting and pleasant for basking in the sun or simply taking in the picturesque surroundings.
Radisson Blu Hotel, Durban Umhlanga, boasts an excellent location with easy access to the pristine Umhlanga Beach, just a short three-minute walk away. The hotel is within walking distance to not only the lovely beach but also close to a variety of amenities, including great restaurants and shopping malls. Guests have praised the beach itself for being very neat and clean, perfect for a relaxing seaside getaway. The beachfront comes with a lovely promenade, providing a pleasant stroll with excellent views of Umhlanga Beach. This beautiful spot, combined with the hotel's excellent service, makes it an appealing choice for beach lovers.
Radisson Blu Hotel in Durban Umhlanga offers a variety of parking options, including valet and complimentary parking. Guests appreciate the secure, underground and reserved parking facilities, along with designated spots for people with disabilities. The strong security presence adds to the feeling of safety. Despite the ample parking available, some visitors mentioned issues such as a long walk from the parking area and difficulties accessing spots, particularly outside of peak hours. These minor inconveniences are sometimes mitigated by the helpfulness of the staff, including porters and concierges who assist with parking needs. Overall, the parking situation is generally favorable with a few areas for improvement.
Radisson Blu Hotel, Durban Umhlanga delivers a welcoming atmosphere for those traveling with children. Many families celebrated special occasions here and the experience was highly positive. Guests frequently noted that it’s a great place to stay with family and that the accommodations were perfect for family groups. Kids particularly enjoyed their stay at the hotel and the family vibe was evident throughout.
The hotel management, including staff members like Manager Colin and the event manager, received praise for their exceptional service and attentiveness towards family needs. From helping large family groups to ensuring that all members are comfortable, the staff left a lasting impression on many. The availability of tablets for rooms added to the hotel’s modern touch, further enhancing the family experience.
Although there was a mention of no separate washroom and a suggestion that this might not be an ideal pick for every family holiday, the overall sentiment remained that Radisson Blu Hotel is well-suited for families. The amenities and services provided contributed to enjoyable stays, making it a recommended choice for family travelers visiting Durban.
Radisson Blu Hotel in Durban Umhlanga has garnered mixed reviews from guests regarding its five-star rating, facilities and services. Many guests praise the hotel's beautiful aesthetics, grand decorations and world-class feel, noting it as a top-tier experience and the best in Umhlanga. Some reviews highlight exceptional hospitality, a high standard of service and the value for money, emphasizing a truly five-star experience with exceptional views and a luxurious atmosphere.
However, the hotel also faces criticism for failing to consistently deliver the five-star service it promises. Several guests feel the hotel does not live up to the five-star rating, mentioning that services sometimes fall short of expectations. Complaints include inconsistent service quality, especially at reception, a lackluster breakfast offering and numerous operational snags. Some guests describe their experience as basic and not reflective of a five-star hotel, indicating significant room for improvement to meet the high standard expected of a deluxe accommodation.
Overall, while some guests find Radisson Blu Hotel in Durban Umhlanga to be a luxurious and commendable stay, others believe it does not fully deliver on its five-star promise.
The Radisson Blu Hotel in Durban Umhlanga is designed with business travelers in mind, offering a range of business-friendly amenities and facilities. Conference rooms and business meeting spaces are available, making it an ideal location for conducting business and holding meetings. The hotel stands out for its high hospitality standards and is especially noted for its business-friendly environment.
Guests have highlighted the convenience of on-site amenities like the business center, which proves useful for work-related tasks. The location also adds to the appeal with numerous eateries and the beach nearby, allowing for a balance of work and leisure.
However, some guests have experienced issues such as poor desk space, ventilation and air-conditioning, which could detract from the overall business experience. Long wait times and elevator service also received some complaints. Despite these drawbacks, the hotel remains a top choice for business trips due to its strategic location and comprehensive business facilities.
The Radisson Blu Hotel in Durban Umhlanga receives strong praise for its accessibility features, making it a suitable choice for guests with disabilities. The hotel's facilities are thoughtfully designed to ensure ease of access and many reviewers noted that it is particularly accommodating for those with special needs, such as offering a well-equipped paraplegic room. The location of the hotel is convenient, providing easy access to amenities and surrounding areas, adding to its appeal. Despite some minor issues like a confusing entrance and reliance on a mall elevator for access, the overall feedback highlights good accessibility, making it a favorable option for travelers requiring additional mobility support.
The outdoor pool at Radisson Blu Hotel, Durban Umhlanga receives mixed reviews from guests with several positive comments highlighting its inviting and well-maintained nature. Many guests found the pool area to be wonderful, lovely and relaxing, offering a refreshing experience. The pool deck is particularly praised for its stunning appearance and amazing views. However, some concerns were noted, including the pool being smaller than expected, not heated and occasionally dirty. Additionally, there were mentions of slow service and the pool area being quieter due to nearby road works. Despite these issues, the pool continues to be a noteworthy feature for many visitors.
The Radisson Blu Hotel in Durban Umhlanga has garnered positive feedback from honeymooners, making it an ideal destination for romantic getaways and special occasions. Many guests have highlighted the wonderful honeymoon experiences with the honeymoon suite being particularly praised for its fantastic amenities. The hotel is noted for offering romantic turndowns and making occasions like anniversaries feel special, contributing to the overall romantic ambiance.
However, there have been occasional lapses in service, such as staff being uninformed about anniversary celebrations. Additionally, some guests have found the costs to be higher than expected for what they received. Despite these minor issues, the overall atmosphere of the hotel remains conducive to a memorable and romantic stay.
Radisson Blu Hotel, Durban Umhlanga exudes luxury and elegance, offering guests an exceptional and opulent experience. The hotel is renowned for its outstanding service and beautifully finished interiors, providing a stunning environment that oozes class and sophistication. With high levels of attention to luxury details, visitors are treated to a soft life atmosphere where glitz and glam accentuate the overall experience.
Guests frequently comment on the hotel's top-quality provisions and breathtaking interiors, contributing to its reputation as a premier luxurious destination. The decor is often noted as posh and meticulously designed to exude a vibe of pure luxury. Many highlight the convenience and refined ambiance, describing it as a place of absolute luxury in every aspect.
Despite some opinions suggesting it's a basic hotel, the overwhelming sentiment underscores that Radisson Blu Hotel, Durban Umhlanga, provides a truly luxurious and classy stay. Whether for leisure or convenience, the experience at this hotel is often described as an extravagant touchstone in the hospitality industry.
The Radisson Blu Hotel in Durban Umhlanga stands out as a truly romantic destination, offering an ideal setting for couples seeking an enchanting escape. With a luxurious ambiance that impresses for the price, the hotel provides a romantic setup that makes it perfect for celebrating special occasions like birthdays. The atmosphere is consistently described as romantic and conducive to a couples' retreat, enhanced by comfortable beds and attentive staff who go the extra mile to accommodate guests' needs. The lounge manager's special romantic services add a thoughtful touch, ensuring an all-around romantic vibe that is both memorable and delightful.
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Location
The hotel's location adjacent to the Oceans Mall is a highlight with many guests enjoying the direct access from the hotel's elevator. This proximity to shopping and dining options makes the hotel an excellent choice for travelers looking for both comfort and convenience. Despite some obstructed views caused by nearby buildings, many rooms offer stunning ocean vistas.
The central location also means that most amenities are within walking distance, making it unnecessary to depend on a car for local travel. The vibrant atmosphere, buzzing with the energy from the nearby mall and eateries, adds to the overall appeal.
Guests frequently praise the hotel for its cleanliness, modern amenities and high-quality finishes. The friendly staff and overall ambience significantly enhance the experience. The convenient location also provides quick access to tourist attractions and the airport, making it an ideal base for exploring Durban and beyond.
In summary, the Radisson Blu Hotel in Durban Umhlanga offers an excellent location with easy access to the beach, shopping malls and a wide variety of restaurants, making it a popular choice for both leisure and business travelers.
Breakfast
However, there are a few areas for improvement. Some reviewers noted that the breakfast can be a bit pricey and that the breakfast area is somewhat small, leading to a less than ideal setup. A few guests had issues with the limited variety for those with specific dietary restrictions, like halal-only eaters or vegetarians. Additionally, there was some mention of slow service and the need for better soundproofing.
Overall, despite a few criticisms, the breakfast at the Radisson Blu Hotel in Durban Umhlanga is largely viewed as a high-quality, enjoyable start to the day, marked by a satisfying array of choices and pleasant service.
Dinner
On the other hand, there are areas that fall short of expectations. The quality of meat, especially steak, has been criticized and the limited variety in the in-room dining menu is noticeable, especially for children and those with specific dietary preferences. The dinner buffet has been called out for being both disappointing and overpriced, lacking true buffet variety.
Service times can be a concern with numerous reports of long waits, both at the pool deck and in the restaurant. Comfort in the dining room also needs attention, as the chairs are noted to be small and uncomfortable. Price points are another recurring issue with many guests feeling that meals are too expensive and do not offer good value for money.
In summary, while many guests find the dining experience at the Radisson Blu Hotel, Durban Umhlanga, to be generally positive with great food quality in certain areas, there are consistent issues with service speed, menu variety, comfort and pricing that could benefit from improvement.
Rooms
However, several reviews mention that room sizes can be inconsistent with some rooms being quite small and not matching the advertised photos. Some rooms lack windows or have no sea view and a few guests noted issues such as not being as clean as expected or feeling stuffy. Additionally, there were comments about certain amenities missing, like bathtubs and microwaves and some concerns about room service punctuality and cleanliness.
Despite these occasional drawbacks, the overall feedback on the rooms is positive with guests appreciating the modern furnishings, comfy beds and beautiful ocean views. The staff's friendliness and the smooth check-in process also contribute to a generally favorable experience at this hotel.
Beds
However, there were a few mentions of beds being too soft for some guests with a couple of reviews pointing out that the beds need to be updated. Despite these minor drawbacks, the general consensus indicates that the majority of guests found the beds to be neat, clean and offering great comfort. Descriptions such as neat beds, big beds and spacious rooms further enhance the positive sentiment surrounding the sleeping arrangements at the hotel.
In conclusion, while there are isolated comments on softer mattresses, the overall impression of the hotel's bedding is one of comfort and satisfaction, making it an appealing choice for travelers looking for a restful night’s sleep.
Cleanliness
However, a few criticisms were noted, including delays in housekeeping and instances where rooms were not cleaned to the expected standard. There were mentions of specific issues like slippery tiles and areas in need of better care, such as the bathrooms and coffee machines. Some guests also remarked on occasional dust and unpleasant odors in certain parts of the hotel.
In summary, while the Radisson Blu Hotel, Durban Umhlanga excels in providing a clean and modern environment, ensuring attention to some minor housekeeping details could further enhance guest satisfaction.
Staff
Despite the predominantly positive reviews, there are some mixed opinions. While many praised the exceptional customer service and friendly demeanor of the staff, a few guests noted areas where improvements could be made, especially regarding attentiveness and training. Reports of unprofessional and slow service by some members of the team were contrasted with accolades for those who provided outstanding service.
Housekeeping and management received varied feedback with some instances of poor service and unprofessional behavior mentioned. Nevertheless, the hotel's overall service is frequently described as excellent, enhanced by the friendly and accommodating nature of the majority of the staff, making many guests feel valued and welcome during their stay.
Wi-Fi
Gym
Pool
However, there were concerns about the cleanliness of the pool with some guests noting it appeared dirty and required proper cleaning. Overcrowding was another issue with the pool area being described as busy and challenging to find a table at times. Noise, both from other guests and revving cars, was cited as a disturbance to the poolside peace. Despite these drawbacks, many still found the pool area inviting and pleasant for basking in the sun or simply taking in the picturesque surroundings.
Beach
Parking
Family
The hotel management, including staff members like Manager Colin and the event manager, received praise for their exceptional service and attentiveness towards family needs. From helping large family groups to ensuring that all members are comfortable, the staff left a lasting impression on many. The availability of tablets for rooms added to the hotel’s modern touch, further enhancing the family experience.
Although there was a mention of no separate washroom and a suggestion that this might not be an ideal pick for every family holiday, the overall sentiment remained that Radisson Blu Hotel is well-suited for families. The amenities and services provided contributed to enjoyable stays, making it a recommended choice for family travelers visiting Durban.
5 Star
However, the hotel also faces criticism for failing to consistently deliver the five-star service it promises. Several guests feel the hotel does not live up to the five-star rating, mentioning that services sometimes fall short of expectations. Complaints include inconsistent service quality, especially at reception, a lackluster breakfast offering and numerous operational snags. Some guests describe their experience as basic and not reflective of a five-star hotel, indicating significant room for improvement to meet the high standard expected of a deluxe accommodation.
Overall, while some guests find Radisson Blu Hotel in Durban Umhlanga to be a luxurious and commendable stay, others believe it does not fully deliver on its five-star promise.
Business
Guests have highlighted the convenience of on-site amenities like the business center, which proves useful for work-related tasks. The location also adds to the appeal with numerous eateries and the beach nearby, allowing for a balance of work and leisure.
However, some guests have experienced issues such as poor desk space, ventilation and air-conditioning, which could detract from the overall business experience. Long wait times and elevator service also received some complaints. Despite these drawbacks, the hotel remains a top choice for business trips due to its strategic location and comprehensive business facilities.
Accessible
Outdoor Pool
Honeymoon
However, there have been occasional lapses in service, such as staff being uninformed about anniversary celebrations. Additionally, some guests have found the costs to be higher than expected for what they received. Despite these minor issues, the overall atmosphere of the hotel remains conducive to a memorable and romantic stay.
Luxury
Guests frequently comment on the hotel's top-quality provisions and breathtaking interiors, contributing to its reputation as a premier luxurious destination. The decor is often noted as posh and meticulously designed to exude a vibe of pure luxury. Many highlight the convenience and refined ambiance, describing it as a place of absolute luxury in every aspect.
Despite some opinions suggesting it's a basic hotel, the overwhelming sentiment underscores that Radisson Blu Hotel, Durban Umhlanga, provides a truly luxurious and classy stay. Whether for leisure or convenience, the experience at this hotel is often described as an extravagant touchstone in the hospitality industry.
Romantic
Yes, Radisson Blu Hotel, Durban Umhlanga has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Radisson Blu Hotel, Durban Umhlanga.
No, Radisson Blu Hotel, Durban Umhlanga doesn't allow dogs.
Yes, parking facilities are available at Radisson Blu Hotel, Durban Umhlanga.
Yes, Radisson Blu Hotel, Durban Umhlanga has a gym.
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