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Summary of reviewsThe Raritan Hotel is celebrated for its strategic location, offering easy access to major roads, shopping centers and local attractions, making it suitable for both business and leisure travelers. Guests particularly appreciate its quiet and somewhat secluded setting, advantageous parking and comfortable beds, contributing to a peaceful and convenient stay.
The rooms present a mixed experience. On the positive side, they are often described as clean and spacious with comfortable furnishings and some guests enjoy the hot tub facilities. However, numerous issues such as unpleasant odors, outdated décor and a lack of essential amenities like mini-refrigerators and microwaves detract from the overall appeal. Concerns about cleanliness and safety, including reports of cigarette smoke, sticky carpets and unsanitary conditions, highlight a need for extensive property and service updates.
Cleanliness is a significant concern throughout the hotel. Guests frequently report dirty rooms and common areas with specific complaints about filthy showers, crusted bedding, moldy furniture and unpleasant odors. Hygiene issues are prevalent with disturbing finds such as leftover condom packages and blood stains, indicating a serious need for comprehensive cleaning and maintenance improvements.
Staff at the Raritan Hotel receive mixed feedback. While many guests find the front desk staff to be friendly and professional, there are reports of rude behavior and poor communication from other employees. Inconsistent customer service adds to the hotel's challenges, underscoring the need for better staff training.
The beds have received mixed reviews. While some guests enjoy the comfortable mattresses, others report issues with cleanliness and condition, such as dirty pillows, burn marks on sheets and even bed bugs. These complaints point to a need for cleaner and better-maintained bedding to improve overall guest satisfaction.
Overall, while the Raritan Hotel has several positive features, particularly its convenient location, the recurring issues with cleanliness, room conditions and inconsistent staff service significantly detract from the guest experience.
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