Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, receives high praise across various aspects, particularly in terms of location, staff and comfort.
Situated conveniently close to West Edmonton Mall, the hotel’s prime location offers easy access to various stores, restaurants and major highways. The property's proximity to these amenities makes it a popular choice for travelers looking to explore the area. Despite the bustling surroundings, the hotel ensures a quiet environment at night, contributing to a restful stay.
Guests frequently commend the hotel for its cleanliness, pointing out the spotless rooms, common areas and overall well-maintained environment. Rooms are described as exceptionally clean, spacious and modern, equipped with practical amenities such as USB chargers. The comfort of the beds and the quiet, relaxing atmosphere of the rooms are highlighted, making the hotel an ideal place for relaxation, especially for families.
The breakfast at the hotel is well-received, offering a variety of tasty and satisfying options, including healthy and gluten-free choices. The hotel staff, especially those in the breakfast area, are noted for their friendliness and excellent service. Cleanliness and organization during breakfast are generally praised, though there are some recommendations for extending breakfast hours and improving management during peak times.
The hotel staff, including housekeeping and front desk personnel, are lauded for their politeness, attentiveness and professionalism. Guests appreciate the seamless communication and the staff’s dedication to accommodating requests efficiently, which significantly enhances the overall guest experience.
Amenities such as the gym and the indoor heated pool add to the hotel’s appeal. The gym is described as clean, bright and well-equipped, catering adequately to fitness needs in a non-crowded environment. However, while the pool receives positive feedback for being warm and enjoyable, some guests remarked on its small size and occasional overcrowding.
Parking is another appreciated feature with secure underground options available. This is particularly valued during cold weather. Nevertheless, some guests noted that the parking spaces are limited and can be tight, posing challenges for larger vehicles.
The hotel also stands out for its accessibility features, ensuring a comfortable stay for guests with disabilities. Accessible rooms and equipment, combined with the hotel’s modern design and convenient layout, contribute to a positive experience for all guests.
Finally, while the WiFi quality varies with some guests reporting connectivity issues, the hotel provides basic internet access as part of its amenities.
In summary, the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, is highly regarded for its excellent location, cleanliness, comfortable rooms, quality service and accommodating amenities, making it a favorable choice for both leisure and business travelers.
Categories
Situated conveniently close to West Edmonton Mall, the hotel’s prime location offers easy access to various stores, restaurants and major highways. The property's proximity to these amenities makes it a popular choice for travelers looking to explore the area. Despite the bustling surroundings, the hotel ensures a quiet environment at night, contributing to a restful stay.
Guests frequently commend the hotel for its cleanliness, pointing out the spotless rooms, common areas and overall well-maintained environment. Rooms are described as exceptionally clean, spacious and modern, equipped with practical amenities such as USB chargers. The comfort of the beds and the quiet, relaxing atmosphere of the rooms are highlighted, making the hotel an ideal place for relaxation, especially for families.
The breakfast at the hotel is well-received, offering a variety of tasty and satisfying options, including healthy and gluten-free choices. The hotel staff, especially those in the breakfast area, are noted for their friendliness and excellent service. Cleanliness and organization during breakfast are generally praised, though there are some recommendations for extending breakfast hours and improving management during peak times.
The hotel staff, including housekeeping and front desk personnel, are lauded for their politeness, attentiveness and professionalism. Guests appreciate the seamless communication and the staff’s dedication to accommodating requests efficiently, which significantly enhances the overall guest experience.
Amenities such as the gym and the indoor heated pool add to the hotel’s appeal. The gym is described as clean, bright and well-equipped, catering adequately to fitness needs in a non-crowded environment. However, while the pool receives positive feedback for being warm and enjoyable, some guests remarked on its small size and occasional overcrowding.
Parking is another appreciated feature with secure underground options available. This is particularly valued during cold weather. Nevertheless, some guests noted that the parking spaces are limited and can be tight, posing challenges for larger vehicles.
The hotel also stands out for its accessibility features, ensuring a comfortable stay for guests with disabilities. Accessible rooms and equipment, combined with the hotel’s modern design and convenient layout, contribute to a positive experience for all guests.
Finally, while the WiFi quality varies with some guests reporting connectivity issues, the hotel provides basic internet access as part of its amenities.
In summary, the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, is highly regarded for its excellent location, cleanliness, comfortable rooms, quality service and accommodating amenities, making it a favorable choice for both leisure and business travelers.
Hotel with EV Charging Stations
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Located conveniently close to West Edmonton Mall, the Holiday Inn Express & Suites - West Edmonton-Mall Area is highly praised for its prime location. Guests frequently mention the easy access to both the mall and various other stores and restaurants, including Walmart and local eateries, which are all within a short distance. The proximity to major highways, like Anthony Henday and Yellowhead, allows for quick and straightforward travel throughout the area.
The property is described as clean and new, offering a comfortable stay. In addition to its location, the hotel also features spacious rooms and a pleasant atmosphere. Despite being near busy areas, it remains quiet at night, ensuring a good night's sleep.
There are, however, a few navigation challenges noted, such as difficulties finding the hotel via back streets and its position on a one-way street. Additionally, the location may attract some unfavorable guests, raising safety concerns, especially for solo travelers.
Overall, the hotel is well-regarded for its convenient location, cleanliness and the friendly service provided by the staff, making it a suitable choice for visitors looking to explore the West Edmonton area.
The reviews for breakfast at Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, present a generally favorable impression with insights into both the positive attributes and areas for improvement.
Guests highlighted the breakfast as a significant plus, describing it as great, satisfying, delicious and amazing. A frequent compliment was the good variety offered, including healthy choices, gluten-free options and a selection of bacon, beef and pork sausages. The breakfast buffet received numerous endorsements for being well-made, well-spread and comprehensive enough to provide a substantial start to the day. A notable mention was the good coffee which added to the breakfast experience.
The hotel breakfast staff were consistently praised for their friendliness and excellent service, contributing to a pleasant dining experience. Cleanliness was another recurrent positive note with the breakfast area and overall environment being described as nice and tidy.
However, there were some suggestions for enhancement. A few guests wished for more dessert and vegetarian options, as well as additional dairy-free choices. Some felt the food tasted processed or was not hot enough. The ending time for breakfast and the organization at busy times drew some criticism with suggestions to extend the hours and improve management during peak periods.
Despite some comments on limited options and the quality of certain items, the inclusion of breakfast with the room rate was appreciated. Overall, the breakfast at this hotel was seen as a strong point of the stay, contributing positively to the guest experience.
The guest reviews for the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, highlight the notable comfort and spaciousness of the rooms. Many guests appreciated the large, clean and modern accommodations that provide ample space for relaxation. The rooms were frequently described as very clean, cozy and well-equipped with complete facilities, including built-in USB chargers and practical amenities for international travelers.
Several reviews underscored the quiet and comfortable nature of the rooms, adding to an overall sense of tranquility during their stay. High-quality beds and bedding were often noted, contributing to an excellent night's sleep. Guests also found the large rooms to be very practical, especially for families with enough lighting and plug-ins to meet various needs.
Some observations pointed out minor issues, such as misleading online descriptions and occasional noise. However, the general consensus reflects positively on the overall cleanliness, modernity and comfort of the rooms, making this hotel a solid choice for travelers seeking a pleasant stay in West Edmonton.
At the Holiday Inn Express & Suites in West Edmonton-Mall Area, an IHG Hotel, it appears the beds are a significant highlight for many guests. Descriptions such as super comfy, very comfortable and like laying on a cloud frequently appear in the reviews. Guests often praised the beds and pillows for their comfort, which seems to enhance the overall restful experience. Furthermore, the rooms themselves are consistently described as comfortable, adding to the sense of relaxation.
However, there are occasional mentions of cleanliness issues, such as long strands of hair or stains on the bed sheets, which could be areas for improvement. Despite these occasional lapses, the overwhelming consensus leans towards comfort and coziness, making it a desirable spot for those prioritizing a good night's sleep.
Upon reviewing guest feedback for the Holiday Inn Express & Suites - West Edmonton-Mall Area, it’s clear that cleanliness is a standout feature. Guests consistently highlight the hotel’s spotless and well-maintained environment. Rooms are described as exceptionally clean, cozy and equipped with the necessary amenities. Housekeeping staff receive praise for their efficiency and friendliness, ensuring the rooms are consistently spick and span. Common areas, bathrooms and hotel facilities also reflect a high standard of cleanliness, contributing to an overall pleasant atmosphere. While a few instances of minor issues were noted, the general consensus portrays the hotel as modern, well-kept and providing a clean and comfortable stay.
At the Holiday Inn Express & Suites - West Edmonton-Mall Area, the staff leave a lasting positive impression. Reviews highlight the exceptional friendliness and helpfulness of the team. Housekeeping, kitchen and especially front desk personnel are frequently mentioned for their professionalism and dedication to service. With words like polite, accommodating and courteous being repeatedly used, it's clear the staff go above and beyond to ensure guest satisfaction.
Guests appreciated the seamless communication and prompt response to requests with special mention to how efficiently staff handled issues, showing a commendable level of attentiveness. While a few reviews noted areas for improvement in attentiveness and attitude at the front desk, the overwhelming majority emphasized the staff's great hospitality and exceptional service. All in all, the hotel staff are seen as hardworking, friendly and a significant contribution to the positive experiences of guests staying at this location.
The Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG offers varied experiences with its WiFi service. Some guests found the WiFi to be good and even great, which suggests that many were satisfied with the internet quality during their stay. However, there are several mentions of slow, non-functional or terrible WiFi with some guests unable to connect at all. This mixed feedback indicates that while some visitors may have a smooth online experience, others might face connectivity issues.
The gym at the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, generally receives positive feedback from guests. Reviewers often describe the gym as clean and bright, creating a pleasant environment for a workout. The space is noted to be well-equipped, featuring a variety of exercise machines that cater to different fitness needs. Guests appreciate that the gym is not usually crowded, allowing for a more personal and uninterrupted exercise experience. Additionally, the staff is frequently praised for their excellent service within the gym. Despite some minor issues, such as a couple of treadmills being out of order and some machines not being fully set up, the overall sentiment about the gym remains favorable, highlighting its cleanliness, equipment variety and supportive staff.
The pool at the Holiday Inn Express & Suites in West Edmonton-Mall Area, an IHG Hotel, receives mixed reviews from guests. Many appreciate the indoor pool, describing it as clean, bright and enjoyable. Some guests found the pool and hot tub facilities satisfying and well-maintained, noting that the area was comfortable and that the hotel occasionally extended pool hours for added convenience. The heated pool received praise and families seemed to enjoy the amenities provided.
However, space and accessibility issues were common points of concern. Multiple reviews mentioned that the pool was notably small and often crowded, which restricted the ability to fully enjoy the experience. There were also repeated issues with missing pool towels and concerns about the cleanliness of the pool at times. Additionally, some found the pool's access challenging and noted that it occasionally closed earlier than expected or wasn't in service.
Overall, while the pool area offers a pleasant activity for guests, there are several areas for improvement, particularly in managing crowd sizes and maintaining regular availability of towels and access.
The Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, offers a range of parking options for guests, including both outdoor and underground facilities. Many visitors have appreciated the secure underground parking, which is considered a welcome feature, particularly in extremely cold weather. The underground parking is often described as nice and makes the guests feel safe.
However, the overall sentiment suggests a need for more parking spaces with numerous reviews pointing out that parking can be tight and challenging. Some guests found the parking lot to be chaotic and experienced difficulties in finding available spaces, which can be particularly problematic for larger trucks. Despite occasional congested conditions, the presence of free parking is a notable benefit for travelers.
Although there are positive remarks about the developed and fantastic underground parking, there is room for improvement, especially regarding the availability and size of parking spaces.
Many guests have praised the hot tub and whirlpool facilities at the Holiday Inn Express & Suites - West Edmonton-Mall Area, noting that they were enjoyable, open and very clean. Several reviews mentioned that the hot tub experience was a highlight with some guests expressing particular love for it. The pool and hot tub access were lauded, although a few noted that the hallway leading to these amenities could be better managed and cleaner.
Concerns were raised regarding the size of the jacuzzi hot tub with some feeling it was too small. A clean jetted tub was also a point of praise, although there was mention of it sometimes being filled with bubbles and feeling slippery. There were mixed feelings about the jacuzzi with some guests finding it great while others suggested improvements or replacements. Overall, the hot tub has left a positive impression on visitors, contributing to a relaxing stay.
Holiday Inn Express & Suites - West Edmonton-Mall Area offers some notable advantages for business travelers, especially its secure underground parking, which is an appreciated feature for those on business trips. While the hotel may not have a fully business-centered atmosphere or extensive business-specific advertising, the staff and management are recognized for their efforts in solving problems and providing solutions with helpful assistance readily available. Despite some limitations, such as missing signage in the business center, the hotel’s management works hard to address and resolve issues efficiently.
Guests praised the Holiday Inn Express & Suites - West Edmonton-Mall Area for its efforts to accommodate those requiring disability access. The hotel features accessible rooms and equipment, ensuring a comfortable stay for guests with disabilities. The property, described as modern, is also noted for its accessible location with almost all floors being easily reachable. Rooms situated near the elevator received positive mentions, highlighting the convenience for wheelchair users. Despite an initial booking issue, the hotel staff demonstrated diligence in securing appropriate accommodations, showcasing their commitment to accessibility.
The Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, is praised for its warm, heated pool, providing guests with a comfortable and enjoyable swimming experience. The water temperature in the pool is consistently described as nice and warm. Additionally, the hotel offers the convenience of underground heated parking, which adds to the comfort of the stay. However, there are some concerns regarding the cleanliness and upkeep of the pool area and adjacent hallways, which have been noted to be in need of better maintenance. Despite these issues, the overall sentiment towards the heated pool is highly positive, enhancing the appeal of the hotel's amenities.
The indoor pool at the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, stands out as a heated and inviting feature that many guests appreciate. It's described as clean and well-maintained, offering a warm and pleasant swimming experience that especially delights children. The pool area itself is noted for being appealing and adequately bright. While the pool is often busy and can become crowded, it is generally well-regarded for its attractiveness and comfort. However, some guests noted that the pool occasionally closes for maintenance or other reasons, which can be disappointing. Overall, the indoor pool successfully adds to the hotel's amenities, making it a highlight for families and leisure travelers.
Location Show Map
Location
The property is described as clean and new, offering a comfortable stay. In addition to its location, the hotel also features spacious rooms and a pleasant atmosphere. Despite being near busy areas, it remains quiet at night, ensuring a good night's sleep.
There are, however, a few navigation challenges noted, such as difficulties finding the hotel via back streets and its position on a one-way street. Additionally, the location may attract some unfavorable guests, raising safety concerns, especially for solo travelers.
Overall, the hotel is well-regarded for its convenient location, cleanliness and the friendly service provided by the staff, making it a suitable choice for visitors looking to explore the West Edmonton area.
Breakfast
Guests highlighted the breakfast as a significant plus, describing it as great, satisfying, delicious and amazing. A frequent compliment was the good variety offered, including healthy choices, gluten-free options and a selection of bacon, beef and pork sausages. The breakfast buffet received numerous endorsements for being well-made, well-spread and comprehensive enough to provide a substantial start to the day. A notable mention was the good coffee which added to the breakfast experience.
The hotel breakfast staff were consistently praised for their friendliness and excellent service, contributing to a pleasant dining experience. Cleanliness was another recurrent positive note with the breakfast area and overall environment being described as nice and tidy.
However, there were some suggestions for enhancement. A few guests wished for more dessert and vegetarian options, as well as additional dairy-free choices. Some felt the food tasted processed or was not hot enough. The ending time for breakfast and the organization at busy times drew some criticism with suggestions to extend the hours and improve management during peak periods.
Despite some comments on limited options and the quality of certain items, the inclusion of breakfast with the room rate was appreciated. Overall, the breakfast at this hotel was seen as a strong point of the stay, contributing positively to the guest experience.
Rooms
Several reviews underscored the quiet and comfortable nature of the rooms, adding to an overall sense of tranquility during their stay. High-quality beds and bedding were often noted, contributing to an excellent night's sleep. Guests also found the large rooms to be very practical, especially for families with enough lighting and plug-ins to meet various needs.
Some observations pointed out minor issues, such as misleading online descriptions and occasional noise. However, the general consensus reflects positively on the overall cleanliness, modernity and comfort of the rooms, making this hotel a solid choice for travelers seeking a pleasant stay in West Edmonton.
Beds
However, there are occasional mentions of cleanliness issues, such as long strands of hair or stains on the bed sheets, which could be areas for improvement. Despite these occasional lapses, the overwhelming consensus leans towards comfort and coziness, making it a desirable spot for those prioritizing a good night's sleep.
Cleanliness
Staff
Guests appreciated the seamless communication and prompt response to requests with special mention to how efficiently staff handled issues, showing a commendable level of attentiveness. While a few reviews noted areas for improvement in attentiveness and attitude at the front desk, the overwhelming majority emphasized the staff's great hospitality and exceptional service. All in all, the hotel staff are seen as hardworking, friendly and a significant contribution to the positive experiences of guests staying at this location.
Wi-Fi
Gym
Pool
However, space and accessibility issues were common points of concern. Multiple reviews mentioned that the pool was notably small and often crowded, which restricted the ability to fully enjoy the experience. There were also repeated issues with missing pool towels and concerns about the cleanliness of the pool at times. Additionally, some found the pool's access challenging and noted that it occasionally closed earlier than expected or wasn't in service.
Overall, while the pool area offers a pleasant activity for guests, there are several areas for improvement, particularly in managing crowd sizes and maintaining regular availability of towels and access.
Parking
However, the overall sentiment suggests a need for more parking spaces with numerous reviews pointing out that parking can be tight and challenging. Some guests found the parking lot to be chaotic and experienced difficulties in finding available spaces, which can be particularly problematic for larger trucks. Despite occasional congested conditions, the presence of free parking is a notable benefit for travelers.
Although there are positive remarks about the developed and fantastic underground parking, there is room for improvement, especially regarding the availability and size of parking spaces.
Rooms with Jacuzzi / Hot-Tub
Concerns were raised regarding the size of the jacuzzi hot tub with some feeling it was too small. A clean jetted tub was also a point of praise, although there was mention of it sometimes being filled with bubbles and feeling slippery. There were mixed feelings about the jacuzzi with some guests finding it great while others suggested improvements or replacements. Overall, the hot tub has left a positive impression on visitors, contributing to a relaxing stay.
Business
Accessible
Heated Pool
Indoor Pool
Yes, Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG.
No, Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG.
Yes, Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG has a gym.
Location Show Map
More Options
