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Summary of reviewsRed Roof Inn PLUS+ Philadelphia Airport is predominantly praised for its strategic location. It offers convenient proximity to Philadelphia Airport, Citizen One Ballpark and the city center, as well as easy access to highways, making it a practical choice for travelers. The nearby dining options are also a noted advantage. However, some guests express concerns about the immediate neighborhood, but overall, the location is recognized as a significant plus and good value for money.
The rooms receive mixed reviews. Many guests find them spacious with comfortable beds that align with online photos. Cleanliness is appreciated in some instances with several highlighting the roominess and comfort. Yet, issues such as unpleasant odors, inadequate cleaning, small bathrooms and lack of basic amenities in some rooms detract from the overall room quality.
Cleanliness of the hotel varies widely according to guest experiences. While some travelers find their rooms clean and comfortable, a significant number report serious cleanliness issues, including dirty linens, unpleasant odors, bugs and insufficient bathroom cleaning. These issues extend to the hallways and exterior, suggesting a need for improved housekeeping practices.
The staff is noted for its courteous and friendly nature with particular mention of a helpful receptionist. However, there are frequent complaints about unprofessional and rude behavior from other staff members. Additionally, problems with customer service, such as improper handling of payments, contribute to a mixed perception of the hotel’s service quality.
Regarding beds, many guests highlight the comfort and cleanliness of the mattresses, making it a frequently mentioned positive aspect. However, some guests encounter discomfort due to worn-out mattresses and occasional cleanliness issues, such as bugs and burn holes in bedspreads.
The hotel’s dog-friendly policies receive positive feedback. It allows both dogs and cats without additional fees, making it an affordable and convenient option for pet owners. The ample space for walking pets and the friendly demeanor of the staff towards pets further contribute to a positive experience for travelers with furry companions.
Overall, while the location, bed comfort and pet-friendly policies stand out positively, the hotel faces significant challenges with cleanliness and inconsistent customer service.
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