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Summary of reviews**Hotel Inglaterra - Charme & Boutique** receives substantial praise for its evocative location, historical charm and distinctive design. Nestled in the heart of Estoril, the hotel benefits from its prime proximity to major attractions such as the beach, Estoril Casino and various dining options. Guests frequently commend the hotel's blend of belle époque architecture with modern, artistic decor, which creates a uniquely engaging and chic atmosphere. The convenient access to public transportation allows easy travel to neighboring locales like Lisbon and Cascais, enhancing the overall guest experience.
Guests continually highlight the peaceful yet central location, perfect for enjoying scenic walks and beautiful views. The rooms are described as spacious, clean and well-appointed, often supplemented with attractive features like big balconies and ample amenities. The boutique's pool area is a favorite among guests, offering a relaxing environment complete with a poolside bar and sun loungers.
Breakfast at Hotel Inglaterra is another point of commendation with a buffet offering a wide variety of delicious options. Favorites include fresh smoothies, natural juices and crepes, although some guests suggest more hot items and greater variety could improve the experience during peak dining times.
The staff at Hotel Inglaterra receive exceptional reviews for their friendliness, attentiveness and professionalism. Always ready to assist, the team significantly contributes to the welcoming ambiance and overall satisfaction, making guests feel right at home.
While the hotel’s historical structure adds to its charm, some guests have noted minor issues with outdated elements, particularly in bathrooms where small sizes and maintenance quirks were mentioned. Nonetheless, the general consensus is that cleanliness standards are high and the meticulous daily cleaning ensures comfortable stays.
The comfortable beds also garner praise, contributing to restful nights with their soft mattresses and excellent bedding, though some guests pointed out inconsistencies in the comfort of certain beds, especially older mattresses or child beds.
However, the hotel’s rating as a 4-star establishment brings mixed feelings. While many appreciate the ambiance and service, some guests believe the facilities need modernization to truly align with 4-star expectations. Concerns such as an overreliance on air fresheners to mask humidity and the occasional queues at the bar suggest room for improvement.
In conclusion, Hotel Inglaterra - Charme & Boutique is celebrated for its charm, strategic location, friendly staff and unique aesthetic. Despite some reservations about certain facilities, the hotel manages to deliver a generally delightful and memorable experience for its visitors. Show more
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Hotel for Honeymoon
With comfortable and elegantly appointed guestrooms and suites, interior decoration reminiscent of the Belle Epoque style and a plethora of amenities to make your stay as enjoyable as possible, this hotel is nothing short of ideal for the most romantic honeymoon getaway.
Hotel near Golf Courses
Where is the golf course located?Outside the premises. (Estoril Golf)
Answers last updated by Hotel Inglaterra - Charme & Boutique
Historic Hotel
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Infinity Pool Rooftop Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Infinity Pool
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other by a link
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Clean and Safe Certification from Turismo de Portugal
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Restaurant, Bar, pool, playground, fitness room
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
Answers last updated by Hotel Inglaterra - Charme & Boutique
SuiteThis spacious and air-conditioned suite includes extra long beds. It comes with a seating area, a flat-screen satellite TV, an espresso coffee machine, an electric kettle and minibar. Bathrobes and slippers are provided on request.
Double RoomFeaturing a colourful décor, features a tea/coffee maker, this spacious and air-conditioned room comes with a satellite TV and minibar.
Superior Twin RoomThis spacious and air-conditioned room eatures an TV, espresso coffee machine, an electric kettle and minibar.
Please note that these rooms are located in the new wing of the hotel.
Premium Twin RoomThis spacious room includes a flat-screen TV, an espresso coffee machine and an electric kettle. Bathrobes and slippers are provided on request.
Single RoomThis single room features a tea/coffee maker, has a minibar, air conditioning and private entrance.
Twin RoomThe rooftop pool is a top feature of this twin room. Featuring free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room features air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Premium Double RoomThis double room features an espresso coffee machine, an electric kettle and minibar, private entrance and soundproofing.
Triple RoomGuests will have a special experience as this triple room provides a rooftop pool. Offering free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as sea views. The unit offers 2 beds.
About Hotel Inglaterra - Charme & Boutique
License: 820
Guest Reviews
8.2
Very Good
Location
Hotel Inglaterra - Charme & Boutique, located in the heart of Estoril, receives high praise for its ideal positioning and charming atmosphere. This meticulously maintained belle époque building is admired for its historical charm and stylish furnishings, creating an engaging and artistic ambiance. Guests appreciate the hotel's proximity to key attractions, including the beach, Estoril Casino, bars and restaurants. The convenience of nearby public transport options such as the train station allows for easy access to Lisbon and Cascais, while Tamariz Beach is just a short five-minute walk away.
Reviewers consistently highlight the quiet yet superbly central location, enabling delightful walks and stunning views of the surroundings. The hotel's chic and quirky design, replete with eclectic ornaments and thoughtful decor, adds to the overall appeal. Visitors find the spacious rooms comfortable and well-appointed, often mentioning features like big balconies and ample amenities. The attentive and friendly staff enhance the experience, making guests feel welcomed and ensuring a pleasant stay.
Additionally, the hotel boasts a picturesque pool area and offers a pleasant breakfast, contributing to the overall satisfaction of the guests. Whether arriving by train or taxi, the excellent location and historical allure of Hotel Inglaterra make it a top choice for travelers seeking both convenience and a touch of elegance.
Breakfast
Hotel Inglaterra - Charme & Boutique offers a breakfast experience that garners considerable praise for its quality, variety and pleasant setting. Many guests describe the breakfast as excellent with a wide range of choices that cater to various tastes, including high-quality products, delicious desserts and even prosecco. Breakfast is noted for being very good, often described as perfect and amazing, offering fresh and diverse options like smoothies, natural orange juices and crepes.
The buffet style is a hit among guests, appreciated for its completeness and value, delivering everything one might desire for a morning meal. The scrambled eggs, in particular, receive commendations for their excellence.
However, some guests feel that the breakfast service has room for improvement. There are mentions of limited options, especially when the dining room is crowded. Some feel there could be more hot breakfast items and more variety, such as smoked salmon. The timing might also be an issue for early risers or those with tight schedules, as breakfast service starts at 7:30 AM.
Despite a few areas for potential enhancement, the overall consensus highlights that the breakfast at Hotel Inglaterra consistently meets and often exceeds expectations, making it a notable start to the day.
Rooms
Hotel Inglaterra - Charme & Boutique offers a delightful stay with its charming decor, spacious rooms and impeccable cleanliness. Guests rave about the beautiful and spotless accommodations with many highlighting the large, comfortable rooms, some featuring terraces and sea views. The hotel's staff are commended for their friendly and helpful service, contributing to a warm and inviting atmosphere. Comfortable bedding and well-maintained facilities ensure a restful sleep, while the outdoor area with a pool and snack bar enhances the overall experience.
The location is also praised for being conveniently close to amenities, making it easy for guests to explore the area. Despite the charm and historic structure of the hotel, a few guests noted some outdated elements, particularly in the bathrooms with mentions of small sizes and minor maintenance issues.
Overall, Hotel Inglaterra - Charme & Boutique is a cozy and welcoming destination, combining historic ambiance with modern comforts to provide a pleasant and relaxing stay.
Beds
Nestled in a prime location, Hotel Inglaterra - Charme & Boutique earns high praise for its beds with guests frequently noting their comfort. Many reviewers highlight that the beds are very comfortable with some even describing the experience as fantastic and extremely comfortable. The beds come with soft mattresses, excellent pillows and ultra-comfortable bedding, making for a restful stay. However, there are occasional mentions of older mattresses and less comfortable beds, especially in child beds and some suites where the twin beds come apart easily. Despite these few concerns, the majority of feedback points to a positive, comfortable sleeping experience enhanced by thoughtful room details like bathrobes, body cream and a well-stocked minibar.
Cleanliness
Hotel Inglaterra - Charme & Boutique offers a generally well-maintained and clean environment, praised for its spotless rooms and exceptional cleanliness. Despite the building being old, it is very well-preserved and clean, contributing to a welcoming ambiance in both private and common areas. The attentive and friendly staff further enhance the cleanliness experience, making guests feel very comfortable.
The rooms are usually spacious, clean and well-maintained with good quality amenities that receive positive mentions. Daily room cleaning is emphasized with guests frequently noting spotless conditions. However, there are occasional reports of unusual odors post-cleaning and minor issues like humidity in the bathroom corners and outdated facilities.
While the majority of reviews commend the cleanliness and overall hygiene standards, a few guests have pointed out inconsistencies, such as initial room cleanliness upon arrival and areas with noticeable dirt, including air conditioning units and floors. A couple of reviews highlighted ants in the bathroom and insufficient air conditioning.
Overall, the positive feedback on cleanliness significantly outweighs the occasional negative mentions, assuring guests of a generally clean and comfortable stay at a beautiful and cozy hotel.
Staff
The guest reviews of Hotel Inglaterra - Charme & Boutique consistently highlight the exceptional quality of the staff. Guests repeatedly commend the attentiveness, friendliness and professionalism of the hotel personnel, especially those at the reception. Many guests mention that staff members, including individuals like Luis, the head of reception and Christina from the reception, went above and beyond to provide excellent service. The hotel's employees are praised for their infectious positive attitudes, politeness and ability to make guests feel welcome and comfortable.
The service is described as exquisite, particularly the efforts to minimize any inconvenience during the stay. The hotel staff's charm, helpfulness and readiness to assist are frequently noted with some reviews emphasizing the warm and friendly atmosphere they create. Overall, the well-decorated, beautiful ambiance of the hotel, combined with the dedicated and professional service, significantly contributes to a memorable and enjoyable stay.
Pool
The pool at Hotel Inglaterra - Charme & Boutique has garnered significant praise from guests for its delightful features and atmosphere. It boasts a small, elevated infinity pool on the rooftop that is perfect for relaxing after a day of sightseeing. The ambiance around the pool is tranquil and inviting, enhanced by a well-maintained terrace with loungers where guests can sunbathe and enjoy a drink from the poolside bar. Many found the pool area lovely and a great place to unwind with some highlighting the solarium and good pool cafe as additional amenities. Although a few mentioned that access to the pool could be improved, the overall impression remains highly positive with the pool area described as wonderful, cool and a fabulous spot to enjoy during their stay.
4 Star
Hotel Inglaterra - Charme & Boutique presents itself as a 4-star establishment, but the overall experience seems to suggest a different story. On the positive side, guests have appreciated the general cleanliness of the rooms. However, the cleanliness in the bathrooms, particularly the bathtubs, could use some improvement.
Despite its charm, many visitors have noted a noticeable disconnect between the hotel's advertised quality and its actual state. Concerns have been raised about the outdated facilities and a persistent smell of humidity, which the hotel attempts to mask with artificial air fresheners.
The hotel's pricing has been critiqued as being quite high for the level of quality and service provided. When measured against other 4-star hotels, the price-performance ratio appears unsatisfactory with several guests labeling it as overpriced and expressing disappointment.
The hotel’s rating as a 4-star appears to be contentious with many feeling that it falls short of this classification; some even suggesting that a 3-star rating might be more appropriate. Issues such as having to queue to make cocktails add to the general sentiment that a refresh and renovation are needed to meet or exceed expectations.
Yes, Hotel Inglaterra - Charme & Boutique has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Hotel Inglaterra - Charme & Boutique.
Yes, Hotel Inglaterra - Charme & Boutique welcomes dogs.
No, parking facilities aren't available at Hotel Inglaterra - Charme & Boutique.
Yes, Hotel Inglaterra - Charme & Boutique has a gym.