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Summary of reviewsVila Galé Estoril - Adults Friendly is overwhelmingly praised by guests for several standout features, most notably its enviable location and impressive cleanliness. Nestled in the charming village of Estoril, the hotel is perfectly positioned near key attractions such as the beach, Estoril Casino and the train station. This makes it an ideal choice for both leisure and business travelers. The convenience of public transportation to Cascais and Lisbon, coupled with scenic ocean views from the rooms, adds to the hotel's allure. Many guests appreciate the effortless access to local restaurants, cafes and shops, which the hotel’s central location facilitates.
The morning dining experience is highlighted for its superb breakfast offerings. Guests laud the extensive variety and quality of food available, including made-to-order omelettes, fresh fruits, pastries and an array of hot dishes. The bright, naturally lit breakfast area and the efficient and friendly staff further enhance the dining experience. Despite occasional delays during busy times, the overall consensus is that the breakfast is an excellent start to the day.
Dinner experiences receive mixed reviews but lean positively overall. Dinners at the Messa Fin restaurant are particularly praised, though some guests noted inconsistencies in the buffet options and the speed of service. Despite these minor issues, the variety and taste of the food, especially the risotto and wine, are commonly appreciated.
Guests generally find the rooms to be spacious, clean and comfortable with magnificent ocean views from balcony rooms receiving particular accolades. However, some mention the need for modernization, commenting on outdated furniture and decor, along with a few minor inconveniences like inadequate lighting and noise due to poor soundproofing. Nonetheless, the efficient air conditioning and comfortable beds are well-received, even though some found the mattresses too firm.
The spotless cleanliness of the hotel is consistently commended with housekeeping maintaining high standards. Both common areas and rooms are kept in pristine condition, contributing to the overall comfort of the stay.
The exemplary staff at Vila Galé Estoril stand out for their professional, friendly and accommodating service, making guests feel welcomed and well-cared for. Special mentions go to the front desk and spa personnel for their exceptional service, contributing significantly to the positive guest experience.
The spa offers quality treatments and is praised for its cleanliness and the excellent service of the spa manager. However, there are some areas in need of improvement, such as the Turkish bath and jacuzzi and addressing the occasional moldy smells and outdated gym equipment.
The gym, while small and needing updates, is clean and well-equipped with functional machines. The pool area is appreciated for its adult-only environment, beautiful sea views from the rooftop pool and general cleanliness. Despite some drawbacks like limited loungers and a lack of poolside service, the pool area offers a pleasant, refreshing escape.
The proximity to Tamariz Beach is another significant highlight. Guests value the ease of access to the beach and the vibrant atmosphere it provides. Additionally, the secure underground parking is a beneficial feature, offering convenience despite minor access issues and a daily fee.
Overall, Vila Galé Estoril - Adults Friendly is recognized for its superb location, cleanliness, friendly staff and quality breakfast. Some areas, such as room updates and sporadic issues with the spa and gym, could benefit from improvements. Despite these minor concerns, the hotel offers a delightful and comfortable stay, particularly valued for its scenic views and hospitable environment. Show more
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Categories
Hotel near Golf Courses
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Size of the spa facilities: Indoor area: 70 m2 (753 ft2) Outdoor area: 0 m2 (0 ft2)
Spa facilities:
Private massage and treatment room(s) - Number: 2
Sauna(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Fitness area
Spa facilities opening hours:10:00 - 19:00
Cost for using spa facilities:Treatment price list
Spa services:
Facial treatments
Body treatments
Full body massage
Back massage
Head massage
Neck massage
Foot massage
Couples massage
Detox massage
Hot stone massage
Spa services hours:10:00 - 19:00
Approximate cost of spa services: 50EUR -150EUR
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Clean and Safe Stamp
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym - Subject to previous reservation. Maximum capacity reduced.
Indoor pool, playground - Closed
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Twin RoomThis air-conditioned twin room features free WiFi and includes a minibar, a flat-screen cable TV and a private bathroom with hairdryer and free toiletries.
Twin Room with Sea ViewThis air-conditioned twin room features sea view, free Wi-Fi and a minibar. A flat-screen cable TV and a private bathroom with hairdryer and free toiletries are also provided.
Twin Room (2 Adults + 1 Child)This air-conditioned twin room features free WiFi and includes a minibar, a flat-screen cable TV and a private bathroom with hairdryer and free toiletries.
Twin Room (3 Adults)This air-conditioned twin room features free WiFi and includes a minibar, a flat-screen cable TV and a private bathroom with hairdryer and free toiletries.
Double or Twin Room with Sea View (2 Adults + 1 Child)This air-conditioned double or twin room features a balcony with sea view, free WiFi, a minibar and a flat-screen cable TV. A private bathroom with hairdryer and free toiletries are provided.
Twin Room with Sea View (3 Adults)This air-conditioned twin room features a balcony with sea view, free Wi-Fi, a minibar and a flat-screen cable TV. A private bathroom with hairdryer and free toiletries are provided.
Single RoomThis air-conditioned single room includes a flat-screen TV with cable channels and a private bathroom.
Single Room with Sea ViewThe single room has a private bathroom fitted with a shower and a hairdryer. The single room features air conditioning, a minibar, a safe deposit box, a flat-screen TV with cable channels, as well as sea views. The unit has 1 bed.
About Vila Galé Estoril
License: 879
Guest Reviews
8.1
Very Good
Location
Vila Galé Estoril is highly praised by guests for its enviable location. Perfectly situated in the charming village of Estoril, the hotel offers close proximity to key attractions such as the beach, Estoril Casino and the train station, making it an ideal spot for both leisure and business travelers. The casino is just a few steps away, while the sandy Tamariz Beach lies right across the promenade, allowing guests to enjoy the scenic beauty and pleasant walks along the shore.
The convenience of public transportation is another highlight with the train station just a stone's throw away, granting easy access to Cascais and Lisbon. Guests appreciate the hotel's central placement, which makes exploring local restaurants, cafes and shops effortless. Many reviews also mention the spectacular views from the rooms, particularly those with ocean-facing balconies, providing a picturesque backdrop for a relaxing stay.
In addition to the location, guests frequently commend the clean and spacious rooms, the friendliness of the staff and the quality of the breakfast served at the hotel. The surrounding area, described as both vibrant and peaceful, strikes a perfect balance for those looking to experience the best of what Estoril has to offer. Whether stepping out to explore the historic sites or simply enjoying the serene beachside, Vila Gale Estoril's position is consistently noted as exceptional.
Breakfast
Guests of Vila Galé Estoril, an Adults Friendly hotel, consistently praise the breakfast offerings. Many highlight the extensive variety available, ensuring there's something for everyone's palate, including those with dietary restrictions like gluten-free options. The buffet style is frequently mentioned for its abundance of choices with omelettes and fresh eggs made to order being a standout feature. The inclusion of fresh fruits, various pastries and an array of hot dishes, such as oven-fresh tomatoes and quiches, receive high marks for both quality and taste.
The ambiance of the breakfast area is also appreciated, described as bright with natural light and contributing to a pleasant dining experience. Staff efficiency and friendliness during breakfast service earn special mentions, although a few guests note occasional delays in dish replenishment and some confusion during busy times. Despite limited variety noted by a few, the overall consensus is that the breakfast is excellent with a hearty, varied selection that exceeds expectations.
In summary, the breakfast at Vila Galé Estoril is a major highlight for guests, known for its diverse and plentiful options, excellent quality and accommodating service, making it a delightful start to the day.
Dinner
The dining experience at Vila Galé Estoril offers a mix of reviews with many guests noting its highlights, particularly at the Messa Fin restaurant, where great meals are offered at reasonable prices and the risotto is praised. Many guests appreciate the exceptional breakfast and dinner buffets, describing them as plentiful, varied and fit for royalty with an excellent choice of food and wine. The Italian restaurant onsite is noted for its lovely menu and sometimes extraordinary dishes, though service can occasionally be slow.
While some found the restaurant surprisingly good with excellent cuisine and very good service, others remarked on the limited selection and inconsistent quality in the buffet. The bar was well-received for providing great entertainment despite being small. However, a few reviews pointed out issues with cleanliness and occasional cold or tough dishes. Overall, while there are mixed opinions on certain aspects, the positive mentions regarding variety, quality and particular dining offerings stand out.
Rooms
Vila Galé Estoril offers spacious rooms that are generally clean and comfortable, providing a satisfactory experience for guests. Many visitors appreciated the large rooms adorned with themes such as tributes to musicians, although some noted that the decor and furnishings feel somewhat outdated. Rooms with ocean views, balconies or spacious layouts received high praise with particular emphasis on panoramic and spectacular vistas that enhance the stay.
Air conditioning in the rooms is efficient, ensuring a cool and pleasant environment. Many rooms boast comfortable beds and cozy ambiances, although the absence of tea and coffee making facilities is a common complaint. Some guests found the lighting to be inadequate or confusing and a few mentioned issues with noise due to poor soundproofing. Additionally, several rooms were reported to have old carpets that emitted unpleasant smells.
Amenities provided include large, wall-mounted bottles to reduce plastic waste, yet the presence of only soap dispensers and occasional lack of other toiletries was noted. In-room facilities such as TVs and phones occasionally failed to function, adding to the list of minor inconveniences.
Overall, while the hotel offers beautiful, spacious rooms with great views and cleanliness, there is a consensus that some updates and modernizations are needed to meet the expectations of a four-star rating. Nonetheless, the excellent breakfast choices, including a well-stocked buffet and an omelet station, provide a delightful start to the day.
Beds
Vila Galé Estoril offers a mixed experience when it comes to the comfort of their beds. Many guests appreciated the beds, describing them as comfortable, large and well-suited for a good night's sleep. There were remarks about the appeal of the nice, big beds in the rooms with some guests noting they were very comfortable. However, quite a few reviews highlighted issues such as hard and uncomfortable mattresses, beds being too firm and older mattresses with springs that affected the overall comfort. Additionally, some guests experienced noise from the beds and discomfort from the heavy bedding, along with concerns about bedsheets being stained. There were also mentions of twin beds being provided instead of a preferred double bed. While the hotel has started to introduce new mattresses, the overall consensus is that there is room for improvement in the bed quality for a universally comfortable stay.
Cleanliness
Vila Galé Estoril stands out for its impressive cleanliness, earning rave reviews from guests. The hotel itself is described as beautiful, clean and well-maintained with many praising its spotlessly clean environment. Rooms were notably kept in pristine condition, being cleaned daily and many guests found the cleanliness and comfort to be exceptional.
Housekeeping played a significant role in maintaining high standards with cleaning usually done during breakfast hours to avoid inconvenience. Despite some isolated comments about carpets and room modernization, the overall consensus points to a meticulously clean hotel with tidy rooms and comfortable accommodations.
The friendly demeanor of the cleaning staff further contributed to the positive experience, ensuring that both the rooms and common areas were impeccably maintained. Although some facilities may appear slightly outdated, their cleanliness was never compromised, providing a comforting and hygienic stay for guests.
Staff
Vila Galé Estoril boasts an exceptional staff that has left a lasting impression on its guests. The front desk team is often described as friendly and kind, creating a welcoming atmosphere from the moment guests arrive. Many have praised the staff for their professionalism and their ability to handle requests with a warm, accommodating attitude. The attentiveness of the staff, especially towards guests with special needs, has been highly appreciated, reflecting a genuine commitment to providing excellent service.
The reception staff, in particular, have been highlighted for their friendliness and efficiency with several guests specifically mentioning their helpfulness and courteous nature. The personnel at the spa also received commendations for their fantastic service. Across various roles, from housekeeping to reception, the staff consistently displayed a hospitable and polite demeanor, contributing significantly to a positive and memorable experience.
Special touches, such as recognizing a guest's 50th birthday with a surprise upgrade, showcase the staff’s dedication to going above and beyond. Overall, the blend of professional, attentive and genuinely friendly service has made Vila Gale Estoril a favorite among travelers seeking a welcoming and supportive environment during their stay.
Spa
Vila Galé Estoril offers a pleasant although somewhat mixed experience when it comes to their spa facilities. Guests mentioned that the space is clean and well-maintained, providing a refreshing atmosphere. The young lady managing the spa received significant praise for her excellent customer service, further enhancing the overall experience. Visitors also appreciated the complimentary shower availability, as well as the excellent spa treatments and fantastic facilities.
However, there are areas needing attention. The Turkish bath and jacuzzi were singled out as needing improvement and some guests found the sauna and steam room to be non-functional, hampering their relaxation. Additionally, the presence of moldy smells and old gym equipment detracted from the otherwise positive ambiance. Space constraints were also a concern with some guests unable to participate in spa circuits due to overcapacity. Despite its drawbacks, the spa at Vila Gale Estoril provides a generally positive experience with room for improvement.
Gym
Vila Galé Estoril features a gym that, while small, is well-equipped and consistently maintained clean and tidy. The workout facilities, despite their compact size, provide a usable space for guests. The gym includes well-functioning machines but lacks free weights and could benefit from updates to its somewhat outdated equipment. Overall, the fitness and wellness center offers decent amenities contributing positively to guests' experiences, though the spa can be too busy at times to complete a circuit.
Pool
The pool facilities at Vila Galé Estoril are highlighted by many guests for their positive aspects. The adult-only environment ensures a peaceful experience. Many reviewers loved the pleasant pool terrace and the fab rooftop pool, which offers a serene escape with a sea view for rooms above the second floor. The outdoor pool is considered a lovely bonus with plenty of spa towels available, making it convenient for swimmers.
The pool area, generally described as nice and clean, also features a small pool with a net for ball games. Some found the pool water to be perfectly cool, ideal for a refreshing dip. Despite limited loungers and a somewhat cramped area during peak times, the well-maintained facilities and overall ambiance received favorable comments.
However, a few areas for improvement were noted. Suggestions were made for updating the pool area and adding more loungers. The lack of room service at the poolside and the absence of a pool bar were minor drawbacks for some guests. Additionally, the pool service was occasionally noisy and the area could become overly busy with activities. Despite these points, the clean and pleasant pool experience stood out, making it a considerable advantage for visitors.
Beach
Vila Galé Estoril boasts an enviable location that garners consistent praise from guests for its proximity to the beach. Tamariz beach is just a few minutes away, easily accessible with a quick walk and merely across the street or train station. Visitors appreciate the beach's beautiful setting and the vibrant beach vibe that permeates the area. The hotel’s location offers not only easy access to the beach but also nearby amenities such as the train station and a castle, adding to the overall convenience and appeal. With the beach practically at the doorstep, it's an ideal spot for those looking to enjoy sun, sand and sea with minimal effort.
Parking
Vila Gale Estoril offers a range of parking options for its guests, featuring good and secure underground parking facilities. Though access to the garage can be challenging and it is somewhat inconvenient that guests need to buzz reception each time to enter and exit, the convenience of having parking available inside the hotel greatly outweighs these minor drawbacks.
The hotel's own basement parking ensures guests do not have to search for spots, which is particularly beneficial given that all nearby parking spots require payment. While the daily fee of EUR 7.50 might seem a bit high to some, it ensures that there is secure parking space available.
Overall, despite some minor issues with access and cost, the parking provided at Vila Gale Estoril is a positive aspect of the stay, offering convenience and security to guests who arrive by car.
4 Star
Vila Galé Estoril, a hotel that boasts a four-star rating, leaves much to be desired according to recent guest reviews. Numerous visitors have consistently pointed out that the facilities and services provided at the hotel do not align with what one would expect from a four-star establishment. Guests were particularly disappointed with the breakfast, noting its lack of variety and overall quality as being subpar for such a rating.
Additionally, the absence of coffee-making facilities in the rooms was another notable shortcoming frequently mentioned. Many guests felt that this omission, along with other aspects, indicated that the hotel did not quite meet the standards typically associated with four-star accommodations.
While some reviewers did appreciate the hotel's location near the sea and acknowledged certain services as being of good value, the overwhelming consensus suggests that Vila Gale Estoril falls short of the quality and amenities one would anticipate from a four-star hotel.
Outdoor Pool
The reviews highlight that the outdoor pool at Vila Galé Estoril is a pleasing addition to the hotel experience, described as a very nice spot to relax. Guests appreciated spending quiet hours there and found it to be a pleasant area for unwinding. However, it's noted that the pool is small and may not be ideal for serious swimmers. The pool area itself is often praised for its niceness, though there are mentions of a shortage of loungers around the pool, indicating that seating could be improved for guests looking to relax or enjoy a snack by the water. Overall, the pool area is well-regarded as a good place to relax.
Romantic
Vila Galé Estoril offers a charming and romantic experience for couples. Guests frequently highlight the romantic bouquet of roses provided for special occasions and the setting of Estoril as a wonderful village complemented by the hotel's elegance. The hotel provides unforgettable stays with various romantic activities and settings, including romantic garden views and views from the window that add to its appeal as a perfect location for a romantic getaway. Overall, the ambiance and personalized touches create a memorable and romantic atmosphere.
Yes, Vila Galé Estoril has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Vila Galé Estoril. For more information, read the answers to the Spa questionnaire
No, Vila Galé Estoril doesn't allow dogs.
Yes, parking facilities are available at Vila Galé Estoril.