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Summary of reviewsGraduate by Hilton Eugene is lauded for its prime downtown location, which offers easy access to key attractions such as the 5th Street Public Market and the Hult Center for the Performing Arts. This desirable setting, coupled with the hotel's charming decor that blends vintage elements with contemporary style, makes it a favored choice for travelers seeking convenience and a vibrant local experience.
Breakfast experiences at the hotel received mixed reviews. While many guests praised the quality and convenience of the breakfast, starting at an early 6:00 a.m., others felt it should be included in the room rate given the hotel's price category. Poindexter, the mini café on-site, received positive notes for its coffee, though some guests found the service slow and the options limited. Information about complimentary morning drinks could also be clearer to enhance the breakfast experience.
Rooms at the Graduate offer a blend of style and comfort with spacious, uniquely decorated spaces that feature floor-to-ceiling windows. Guests enjoyed the eclectic furnishings and cool decor and many found the beds very comfortable. However, some noted issues such as inadequate lighting, poor air flow and the need for updates to certain room amenities, including cleanliness concerns and maintenance issues.
Cleanliness reviews were mixed as well. Many guests found the hotel clean with comfortable beds and tidy rooms, but others reported specific issues, from cleanliness of the cups and bed sheets to the state of the bathroom floors and carpets. Despite these concerns, the majority of guests appreciated the overall clean environment and great location.
The staff at the Graduate are frequently highlighted for their friendliness, helpfulness and professional service. Guests consistently praised their efforts to accommodate needs, making for a warm and inviting stay. Certain staff members, like Mikalyla, received individual commendations for exceptional service. However, occasional lapses in efficiency and enthusiasm were noted.
Parking received mixed feedback with guests appreciating the convenience of the attached garage, though many found the parking fees high and not always clearly communicated. Some guests faced challenges navigating the garage and dealing with narrow parking spaces.
Families find the Graduate by Hilton Eugene a good choice due in part to its well-suited pool area and family-friendly activities like table tennis and table football. The hotel also weaves in engaging elements of Eugene's track and field history, which adds to the enjoyment for both children and adults. Despite a few modifications unsuitable for families of four, the overall family experience remains positive.
Lastly, the beds at the Graduate are generally praised for their comfort with many guests describing them as very comfortable and featuring nice linens. Although some reported hard mattresses and minor cleanliness issues, the overall sentiment leans heavily towards satisfaction with the sleeping arrangements.
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