Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Summary of reviewsSheraton Milan Malpensa Airport Hotel & Conference Centre is highly regarded for its convenient location directly inside Terminal 1 of Milan Malpensa Airport. This makes it an ideal choice for travelers with early morning flights, late-night arrivals or those in need of seamless transit stays. Guests appreciate the easy access to the airport and train station, which facilitates quick connections to central Milan and other destinations, as well as the proximity to car rental services.
The hotel’s breakfast is widely praised for its variety, high quality and generous selection with many guests considering it one of the best in Europe. The accommodating breakfast staff further enhance the experience. While there are occasional complaints about the service speed and pricing, the overall feedback is highly positive.
Dinner at the hotel's restaurant also receives positive remarks for its pleasant ambiance, modern setting and some standout dishes like a memorable hamburger and excellent salmon. However, there are mixed reviews regarding the service, menu variety and food quality. Some guests find the restaurant overpriced and the service slow.
The rooms consistently receive high marks for their spaciousness, comfort and cleanliness. Guests enjoy the modern amenities, sizable bathrooms, comfortable beds and tasteful décor. While some guests mention minor maintenance issues and the occasional difficulty in temperature control, the majority find the rooms to be a highlight of their stay.
Cleanliness throughout the hotel is generally appreciated with many guests noting the spotless rooms and well-maintained public areas. Although a few visitors have identified areas needing refurbishment, the consensus indicates a high standard of hygiene.
The staff at the Sheraton Milan Malpensa are frequently lauded for their friendliness, helpfulness and professionalism. The front desk personnel, housekeeping team and restaurant staff are often highlighted for their efficiency and accommodating nature, contributing significantly to a pleasant stay.
Wi-Fi access gets mixed reviews. Many guests benefit from a fast and reliable connection, while others experience issues with intermittent or slow service.
The spa is well-regarded for its relaxing atmosphere and good facilities, though there are some comments about the need for improved staff training and clarity about the services offered. The gym is appreciated for its cleanliness, variety of equipment and 24-hour access, providing a positive experience for fitness enthusiasts.
The pool, while enjoyed by many for being large and indoor, draws mixed reactions due to maintenance concerns and the perceived strong odor of chlorine. Some guests also note the pool area needs renovation and better upkeep.
Families find the hotel particularly accommodating with spacious rooms, convenient location and family-friendly amenities such as interconnected rooms and a welcoming pool. It is noted as an excellent choice for those traveling with children.
Overall, the Sheraton Milan Malpensa Airport Hotel & Conference Centre stands out for its unmatched airport location, excellent breakfast, spacious rooms, general cleanliness and attentive staff, making it a preferred choice for travelers seeking convenience and comfort.
Categories
The hotel’s breakfast is widely praised for its variety, high quality and generous selection with many guests considering it one of the best in Europe. The accommodating breakfast staff further enhance the experience. While there are occasional complaints about the service speed and pricing, the overall feedback is highly positive.
Dinner at the hotel's restaurant also receives positive remarks for its pleasant ambiance, modern setting and some standout dishes like a memorable hamburger and excellent salmon. However, there are mixed reviews regarding the service, menu variety and food quality. Some guests find the restaurant overpriced and the service slow.
The rooms consistently receive high marks for their spaciousness, comfort and cleanliness. Guests enjoy the modern amenities, sizable bathrooms, comfortable beds and tasteful décor. While some guests mention minor maintenance issues and the occasional difficulty in temperature control, the majority find the rooms to be a highlight of their stay.
Cleanliness throughout the hotel is generally appreciated with many guests noting the spotless rooms and well-maintained public areas. Although a few visitors have identified areas needing refurbishment, the consensus indicates a high standard of hygiene.
The staff at the Sheraton Milan Malpensa are frequently lauded for their friendliness, helpfulness and professionalism. The front desk personnel, housekeeping team and restaurant staff are often highlighted for their efficiency and accommodating nature, contributing significantly to a pleasant stay.
Wi-Fi access gets mixed reviews. Many guests benefit from a fast and reliable connection, while others experience issues with intermittent or slow service.
The spa is well-regarded for its relaxing atmosphere and good facilities, though there are some comments about the need for improved staff training and clarity about the services offered. The gym is appreciated for its cleanliness, variety of equipment and 24-hour access, providing a positive experience for fitness enthusiasts.
The pool, while enjoyed by many for being large and indoor, draws mixed reactions due to maintenance concerns and the perceived strong odor of chlorine. Some guests also note the pool area needs renovation and better upkeep.
Families find the hotel particularly accommodating with spacious rooms, convenient location and family-friendly amenities such as interconnected rooms and a welcoming pool. It is noted as an excellent choice for those traveling with children.
Overall, the Sheraton Milan Malpensa Airport Hotel & Conference Centre stands out for its unmatched airport location, excellent breakfast, spacious rooms, general cleanliness and attentive staff, making it a preferred choice for travelers seeking convenience and comfort.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel where Dogs Stay Free
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
About Sheraton Milan Malpensa Airport Hotel & Conference Centre
License: 012068-ALB-00001, IT012068A1KVHYYI8S
Guest Reviews
Location
The hotel is notably integrated with both the airport and train station, providing easy and quick connections to central Milan and beyond. This advantageous positioning ensures a stress-free departure or arrival experience, negating concerns about traffic or additional travel. Furthermore, its convenient access to car rental facilities right at the doorstep adds to its appeal for those combining air and road travel.
Guests frequently applaud the hotel's infrastructure for enabling straightforward transport transitions, reinforcing it as a prime choice for overnight stops between flights. The Sheraton’s strategic placement directly inside the terminal underscores its role as an indispensable asset for international travelers, providing a perfect blend of comfort and accessibility.
Breakfast
Positive mentions frequently highlighted the breakfast as a perfect start to the day with a generous array of delicious options. The breakfast staff received commendations, adding to the overall enjoyable dining experience with their friendly and accommodating service.
However, some reviews noted areas for improvement. A few guests found the breakfast to be overpriced, especially when it wasn't included in the room rate. There were also occasional mentions of subpar hot dishes and slow service. Despite these drawbacks, the consistently positive feedback suggests that the breakfast at the Sheraton Milan Malpensa is a memorable and highly valued part of the stay for most guests.
Dinner
However, some guests have expressed dissatisfaction with the service and food quality. Service is occasionally described as slow and rude with long waits for food to be prepared and served. The food itself receives mixed reviews with some guests finding it excellent and others labeling it poor, mediocre or even flavorless. There are also comments about the restaurant being overpriced and having a limited menu, which can make dining less enjoyable for some patrons.
Overall, while the Sheraton Milan Malpensa's restaurant and bar can offer a memorable and enjoyable dining experience with good food and a pleasant atmosphere, there are areas that could use improvement, particularly in service speed, menu variety and value for the price.
Rooms
Additionally, the rooms are described as modern and equipped with ample amenities. Many guests appreciated the modern bathrooms and large bathtubs, which contributed to a luxurious feel. The hotel also received positive feedback for its beautiful décor and some rooms offering great views, including views of the Alps.
However, some guests noted areas for improvement, such as rooms feeling a bit dated, stained chairs and occasional issues with room temperature control. A few reviews mentioned that rooms could be too warm or difficult to cool down and some guests reported minor maintenance issues like peeling wallpaper or cobwebs.
The hotel's layout and size seem to be a double-edged sword. While the vastness ensures spacious rooms, it also means some rooms are a considerable distance from the reception or the elevators, leading to long walks within the hotel.
Despite these minor drawbacks, the Sheraton Milan Malpensa Airport Hotel & Conference Centre is highly recommended by guests for its comfortable, spacious and clean rooms, making it an excellent choice for travelers seeking convenience and comfort near the airport.
Beds
The hotel rooms themselves are praised for being soundproof and spacious, further enhancing the sleeping experience by providing a quiet and serene environment. The combination of large, well-maintained beds with splendid bedding ensures that guests feel well-rested and pampered. Even details like mattresses and bedding quality were noted for their comfort, making it clear that attention to sleep quality is a significant focus of the hotel.
Additionally, guests appreciate the subtle luxury of having big, cushy beds adorned with nice, soft pillows. Despite minor mentions of pillows being too soft or needing a change, prompt service ensured that these concerns were addressed quickly, maintaining the overall high standard of comfort. Whether traveling for business or leisure, guests can expect a thoroughly relaxing sleep experience at the Sheraton Milan Malpensa Airport Hotel & Conference Centre.
Cleanliness
However, some areas were identified as needing improvement. A few guests reported issues such as dirty carpets, stained chairs and bathrooms that weren't cleaned to their expectations. Additionally, certain parts of the hotel seemed worn and in need of refurbishment. Despite these occasional complaints, the overall consensus indicates a high standard of cleanliness, making it a reliable choice for travelers who prioritize hygiene in their accommodations.
Staff
Many reviews highlight the professionalism and competence of the staff across various departments, from housekeeping to the bellhops. The hotel’s personnel are frequently described as accommodating with particular mentions of their kindness and respectful behavior. The staff’s ability to manage and assist in different situations, including special requests and support for families with children, stands out.
Despite a few isolated incidents where service fell short, overwhelmingly, guests appreciate the warm and attentive service provided. Whether it’s the friendly and supportive front desk, the professional wait staff at the restaurant or the polite and efficient housekeeping team, the hotel's team members contribute significantly to the overall positive experience at the Sheraton Milan Malpensa Airport Hotel & Conference Centre.
Wi-Fi
However, the experience was not universally positive. Some guests confronted issues with Wi-Fi being intermittent, slow and at times entirely inaccessible, even within their rooms. Instances of spotty and unreliable connections frustrated travelers, especially those needing a dependable service for work.
Overall, while many enjoyed a seamless online experience, there were notable criticisms highlighting areas for potential improvement in the hotel's internet services.
Spa
However, some reviews mentioned areas for improvement. It was noted that additional staff training could enhance the politeness and overall guest interaction at the spa. While the spa offered a variety of treatment services, there were comments about certain facilities being closed, such as the sauna and steam room, which was disappointing for some guests. Others expressed a desire for the spa to be open 24 hours and more clarity about where to obtain towels.
Despite these areas for improvement, the spa is generally well-regarded for its amenities and the quality of its services, making it a key highlight for those looking to unwind during their stay at the hotel.
Gym
Pool
However, there were several areas for improvement mentioned. Some guests found the pool water murky and noticed a strong odor of chlorine, which raised concerns about maintenance. The pool area also came under criticism for having patchy walls, green algae, chipped tiles and water with floating debris, indicating a need for renovation and better upkeep. Additionally, the pool temperature was sometimes perceived as too cold and the facility's inadequacy for lap swimming was noted. Service at the pool received negative remarks and there were complaints about the limited opening times and lack of proper supervision, leading to a noisy and chaotic environment at times.
Overall, while the pool at the Sheraton Milan Malpensa has many positives, a more consistent maintenance effort and improved service could enhance the guest experience significantly.
Family
4 Star
The hotel consistently meets the basic expectations of a four-star property, providing well-equipped bathrooms and efficient service. Many visitors appreciate the overall quality and the pampering experience that the hotel offers, describing it as well worth it for those seeking a bit of luxury.
However, some reviews note that while the hotel generally aligns with four-star standards, there are instances where it doesn't quite meet the higher end of expectations for this category. Despite this, the Sheraton Milan Malpensa remains a highly recommended choice for those needing convenient access to the airport paired with the reliable comforts of a four-star hotel.
Business
The property's business-like decor and overall atmosphere cater specifically to corporate guests. The location is praised for its convenience, allowing for swift transitions between meetings and travel. Despite some minor setbacks like slow elevators and occasional availability issues with the club lounge and business center, the hotel effectively meets all business expectations with amenities such as quick check-in and check-out processes, helpful staff and well-maintained grounds.
In addition to its business-focus, the hotel offers leisure facilities including an indoor pool, spa and health center, making it suitable for both work and relaxation. Overall, the Sheraton Milan Malpensa is a well-regarded choice for business travelers due to its strategic location, comprehensive business services and helpful staff, maintaining a standard consistent with a four-star hotel.
Accessible
Indoor Pool
Honeymoon
Luxury
Romantic
Dog Friendly
Apart from being pet-friendly, the hotel boasts large, well-appointed rooms that ensure guest comfort. Amenities include a clean and well-maintained indoor pool, complemented by a spa facility, adding an extra layer of relaxation and leisure. While there is a noticeable lack of detailed mentions about the dog-friendly amenities in some reviews, the overall sentiment confirms the hotel's accommodating stance towards dogs.
Yes, Sheraton Milan Malpensa Airport Hotel & Conference Centre has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Sheraton Milan Malpensa Airport Hotel & Conference Centre.
Yes, Sheraton Milan Malpensa Airport Hotel & Conference Centre welcomes dogs.
No, parking facilities aren't available at Sheraton Milan Malpensa Airport Hotel & Conference Centre.
Yes, Sheraton Milan Malpensa Airport Hotel & Conference Centre has a gym.
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