Hampton By Hilton Frankfurt City Centre East

Frankfurt am Main 50.11231300, 8.70713300 , Grusonstrasse 4 (Show on Map)
8.4
Very Good


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Summary of reviewsThe Hampton By Hilton Frankfurt City Centre East is acclaimed for its prime location in Ostend, providing ease of access and convenience for guests. Situated next to the East Railway Station and the "Ostbahnhof" subway station, visitors find it effortless to explore Frankfurt's attractions, business districts and the airport. The proximity to the Main River, European Central Bank, zoo and various restaurants and shops further enhances its appeal, offering a blend of tranquility and connectivity.

Breakfast at the hotel stands out with high praises for its quality and variety, featuring fresh fruit, self-made waffles and a rich selection catering to diverse tastes. Guests find the buffet extensive and satisfying, providing good value despite occasional crowding in the dining area. While evening dining options within the hotel are limited, the mini bar and nearby local bars and restaurants provide alternative choices for guests.

Rooms at the Hampton By Hilton are commended for their cleanliness, modern design and comfort. Guests appreciate the well-equipped, functional spaces with comfortable beds, although some find them too small for larger groups. The soundproofing generally provides a quiet environment, further adding to the comfort. Despite minor issues like occasional noise or limited storage amenities, the rooms are seen as providing good value for short stays or business trips.

Cleanliness is a strong point across the hotel with both rooms and common areas maintaining high standards. The attentive housekeeping staff ensures that the environment remains pristine and comfortable for guests.

The staff at Hampton By Hilton Frankfurt City Centre East receive positive reviews for their friendly and professional demeanor. Multilingual abilities and helpful attitudes enhance the guest experience, although occasional inconsistencies are noted. Overall, the welcoming and supportive staff contribute significantly to a positive stay.

The hotel's wifi service generally receives favorable feedback for being stable, fast and easy to set up, ensuring guests stay connected during their visit. Some sporadic issues do occur with connectivity or signal strength, but these are exceptions rather than the rule.

The fitness center at the hotel is well-equipped and well-maintained, providing guests with a satisfactory workout experience. This facility adds notable value to the overall accommodation package.

Parking options at the hotel are varied with an underground garage offering secure and easy access, though the associated fees can be high. Free public parking is limited but available nearby. The hotel also provides EV charging stations, although reliability issues have been reported.

Family travelers find the Hampton By Hilton Frankfurt City Centre East to be family-friendly with comfortable environments and accommodating services. The spacious rooms and kid-friendly amenities receive positive notes, despite some families feeling the spaces can be cramped.

Beds at the hotel are generally described as comfortable with some guests finding them particularly restful. However, opinions on bed sizes and firmness vary with some finding the double beds too narrow or the mattresses either too soft or too hard.

In summary, the Hampton By Hilton Frankfurt City Centre East offers a convenient, clean and comfortable stay with highly accessible transport links, a great breakfast experience and supportive staff, making it a favored choice for travelers seeking a blend of leisure and efficiency.
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Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
Queen Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a tea and coffee maker, a safe deposit box, a flat-screen TV and city views. The unit has 1 bed.

Queen Accessible Room NS Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a tea and coffee maker, a safe deposit box, a flat-screen TV and city views. The unit has 1 bed.

Queen Room with Sofa - Non-Smoking Offering free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The triple room offers a flat-screen TV, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.

Twin Room - Non-Smoking Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a tea and coffee maker, a safe deposit box, a flat-screen TV and city views. The unit has 2 beds.

Connecting Queen Family Room Featuring free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. This quadruple room has a tea and coffee maker, a safe deposit box, a flat-screen TV and city views. The unit has 1 bed.

Guest Reviews
8.4
Very Good
Location
Located in the vibrant area of Ostend, the Hampton By Hilton Frankfurt City Centre East is noted for its prime location, offering guests excellent accessibility and convenience. The hotel is situated just steps away from the East Railway Station and the "Ostbahnhof" subway station, making it effortless to explore the city via public transport. Guests appreciate the peaceful neighborhood, which is a short 10-15 minute walk to the city center or a quick ride on the nearby tram. Highlights of the area include its proximity to the Main River, the European Central Bank, the zoo and a variety of restaurants and shops.

The subway and tram stops located practically at the hotel’s doorstep make it ideal for seamless commutes to key city attractions, business districts and the airport. This connectivity allows visitors to easily reach the historic center, the bustling Römerberg and the scenic Riverside Promenade. Despite being slightly outside the city center, the hotel’s location is favored for its tranquility while still providing direct routes to all major parts of Frankfurt.

With supermarkets, drugstores, cafes and restaurants within walking distance, the hotel accommodates both short and long stays comfortably. It's also a convenient point for those planning to visit popular fairs and exhibitions or for those embarking on a city sightseeing tour. Parking facilities are available, including options for electric car charging, making the hotel accessible by car as well.

Overall, the accessibility to various modes of public transportation, the close proximity to central Frankfurt highlights and the quiet, well-equipped neighborhood make the Hampton By Hilton Frankfurt City Centre East a favored choice for travelers seeking convenience, comfort and connectivity.

Breakfast
The breakfast experience at 'Hampton By Hilton Frankfurt City Centre East' receives high praise from guests for its variety and quality. Most reviews highlight the breakfast as very good, excellent and delicious with many appreciating the extensive selection of food that includes fresh fruit, self-made waffles and varied options to suit different tastes. The breakfast buffet is often described as rich, varied and plentiful, satisfying both savory and sweet preferences. Despite its positive aspects, some guests mentioned minor drawbacks such as the breakfast area being too small, leading to crowding and long queues during busy times. However, overall, the breakfast is commended as a significant highlight of the stay, offering good value for money and catering well to different dietary needs, including options for vegetarians and gluten-free diets. The attentive staff and fresh, well-organized setups also contribute to an enjoyable breakfast experience.

Dinner
Hampton By Hilton Frankfurt City Centre East is an excellent choice for travelers seeking accommodations with thoughtful amenities. While the hotel does not currently offer a dedicated evening restaurant or extensive dining options, guests have noted that the mini bar facility in the rooms provides a convenient alternative, particularly for business visitors. Additionally, there are interesting local bars in the vicinity where guests can explore local flavors and beverages. The hotel promises to enhance its dining services soon, addressing the current gap in evening food and snack options. For now, guests are encouraged to check the list of nearby restaurants provided by the hotel, ensuring they can still enjoy a satisfying meal within a short distance. Sundays can be a bit crowded with limited free tables even in the reception area, but overall, the nearby dining establishments complement the stay experience well.

Rooms
The 'Hampton By Hilton Frankfurt City Centre East' receives mixed feedback concerning its rooms with notable positives highlighted. Guests frequently praise the rooms for their cleanliness, modern design and comfort. Many describe the rooms as well-equipped and functional with comfortable beds and a pleasing aesthetic. The rooms are also noted to be spacious by several reviews, although some guests did find them too small for accommodating three people comfortably.

Soundproofing is commonly mentioned with some reviews appreciating the quiet environment, even with open windows, despite potential noise from nearby trains. However, some guests did report noise issues. The bathrooms receive positive remarks for being clean and tidy with some modern features like large showers, although certain reviews felt they could be more practical.

The overall impression is that the rooms are well-maintained and provide good value for money, making them appropriate for short stays or business trips. However, some reviews mention missing amenities such as refrigerators, slippers and better places for storing luggage. The view from the rooms and the size may also be seen as drawbacks for some guests. Nonetheless, the majority of feedback suggests a comfortable stay, underscored by pleasant, modern and clean room environments.

Beds
At the Hampton By Hilton Frankfurt City Centre East, the prevailing sentiment about the beds tends to lean positive. Guests commonly describe the beds as comfortable, highlighting their ability to provide a restful night's sleep. Numerous reviewers noted the spaciousness and comfort with some even acclaiming the beds as super comfortable or very comfortable, suggesting that comfort is generally a strong point for this hotel.

However, there are a few recurrent criticisms. Several guests pointed out that the beds can be too small, particularly for couples or families with the double bed being notably narrow at 140 cm. Additionally, opinions on bed firmness vary widely with comments ranging from mattresses being too soft to others finding them too hard. The pillows also received mixed reviews, often described as too soft or thin, which detracted from the overall sleeping experience for some guests.

While there were instances of issues such as old stains on bedsheets and complaints regarding uncomfortable sofa beds, the consensus suggests that these are not widespread problems. Overall, despite some minor grievances, most guests appear to leave satisfied with the quality of the beds at this hotel, appreciating the comfort that contributes to a restful stay.

Cleanliness
The Hampton By Hilton Frankfurt City Centre East is widely praised for its cleanliness, as confirmed by numerous guest reviews. The hotel is described as spotless with rooms that are consistently highlighted for being very clean and well-maintained. Many guests appreciated the modern, functional design of the rooms, which contribute to the overall sense of a tidy and fresh environment. The housekeeping staff received commendations for their efficient job, ensuring rooms are neat even in the corners. Bathrooms are also noted to be clean and well-equipped with convenient amenities. Although a few guests mentioned minor issues like mold in the bathroom and dirty carpets, these seem to be exceptions rather than the norm. Overall, the hotel maintains a high standard of cleanliness, making it a comfortable and pleasant stay for its guests.

Staff
Visitors to Hampton By Hilton Frankfurt City Centre East largely commend the hotel for its consistently friendly and professional staff. Many guests highlight the receptiveness and helpfulness of the reception team, noting that employees like Michael and Luisa leave a positive impression with their politeness and efficiency. The multilingual abilities of the staff are frequently mentioned with employees making international guests feel welcome and well-assisted.

Housekeeping also garners praise for maintaining high standards and responsiveness to guest requests. The overall demeanor of the personnel is described as accommodating, supportive and attentive, contributing to a welcoming atmosphere throughout the hotel.

However, a few reviews mention inconsistencies with some staff members characterized as less friendly or professional at times. Despite these occasional setbacks, the majority sentiment underscores the warm and competent nature of the hotel's team, which significantly enhances the guest experience at this Frankfurt location.

Wi-Fi
Hampton By Hilton Frankfurt City Centre East offers a mostly positive experience with its wifi service. Many guests noted the wifi connection to be perfect, stable, fast and reliable. The hotel provides free wifi throughout the premises, which generally boasts a strong signal, especially in-room. The WiFi is easy to set up and many reviews mentioned that it worked well with some guests describing it as excellent and great.

However, some reviews indicated occasional issues such as no wifi in certain rooms, poor connectivity at times, slow or average quality and a complicated registration process. Additionally, some guests reported that it wasn't possible to mirror phones to the TV or access specific internet programming with only YouTube and basic TV shows available. Despite these minor drawbacks, the majority of guests seem satisfied with the wifi service at this hotel.

Gym
The Hampton By Hilton Frankfurt City Centre East offers a well-equipped gym that stands out from other hotel services. Guests frequently praise the gym for being fully equipped, providing everything needed for a good workout. Most reviewers found the fitness room to be clean and of high quality with several specifically mentioning that it was an excellent fitness area. The presence of these gym facilities adds notable value to the hotel, even though there was a period when the gym was closed due to COVID-19. Overall, the gym at this hotel provides a satisfactory experience for guests looking to maintain their fitness routines while traveling.

Parking
Hampton by Hilton Frankfurt City Centre East offers a range of parking options, though experiences vary regarding convenience and cost. The hotel provides an underground parking garage, which many guests found spacious, secure and easy to access. Some appreciated the affordability of the underground parking, rating it as reasonably priced, especially given its safety and direct access to the hotel.

However, a significant number of guests noted that the parking fees, ranging from €20 to €30 per night, were quite high with some suggesting that the rates should be included in the room price. There is free public parking available in the vicinity of the hotel, including spots at a nearby train station and on the streets close to the hotel, though availability can be limited.

For those arriving early or lucky enough to find one, there are a few free parking spaces right in front of the hotel. The hotel’s private parking facilities are often praised for being ample and convenient; however, they can sometimes fill up quickly, leading to frustration for late arrivals.

Overall, while the parking options at Hampton by Hilton Frankfurt City Centre East are generally good, guests should be prepared for potentially high costs and the possibility of limited availability.

EV charging stations
Hampton By Hilton Frankfurt City Centre East offers several amenities for guests with electric vehicles, including EV charging stations in the parking garage. However, these facilities appear to have some reliability issues. While free EV charging is a convenient option for travelers, multiple reviews mention that only one of three charging points was operational during their stay. Instances of combustion engine cars occupying EV charging spaces have also been reported, further complicating access.

Despite these challenges, the presence of EV charging in a secure garage and free charging benefits are seen as positives. The hotel also features Tesla destination chargers, which some guests appreciated. However, the overall limited availability and frequent outages of the charging stations have been a point of concern for many.

Family
Hampton By Hilton Frankfurt City Centre East emerges as a family-friendly destination, widely recommended for those traveling with children. The hotel shines in its family-oriented atmosphere, making it a suitable option for vacations accommodating families of all sizes. Parents and children alike seem to appreciate the room offerings designed with kids in mind and the family-friendly amenities that cater to the needs of younger guests.

While the atmosphere and services are praised, the physical space proves to be a common drawback. Many families found the rooms too cramped, particularly for groups of three, noting that the space often felt tight and challenging to navigate. Despite the snug quarters, factors such as perfectly cleaned rooms, flexible check-in for tired children and services accommodating family groups still received positive feedback.

Running costs, such as parking fees and charges for breakfast, were mentioned but did not overshadow the overall positive experiences. The hotel's clean and tidy rooms, along with its accommodating staff, make it a good recommendation for family trips. Even though breakfast areas can get crowded and some rooms may feel small, the general consensus among visitors is that Hampton By Hilton Frankfurt City Centre East provides a pleasant, family-friendly stay.

Business
Nestled in a prime location perfectly suited for business travelers, Hampton By Hilton Frankfurt City Centre East stands out for its convenience and efficiency. Its proximity to the train station significantly enhances its appeal, making commute remarkably easy for professionals. The hotel's business-oriented amenities include impressively large desks conducive to working, strong wifi connections and a well-equipped business center that remains accessible when needed.

The rooms are notably well-appointed for European standards, providing adequate space and a modern ambiance that aligns well with the needs of business trips. Guests frequently note the comfort and cleanliness of the accommodations, making it a reliable choice for extended stays.

The staff consistently earns high marks for their friendliness and willingness to accommodate specific needs, contributing to a professional and welcoming environment. The hotel maintains a solid balance between price and performance, offering high-level service at a good value.

While a minor drawback appears to be the limited gluten-free options at breakfast and occasional issues with the e-charging station for electric vehicles, these do not overshadow the overall functionality and utility of the hotel for its business clientele. All in all, Hampton By Hilton Frankfurt City Centre East is a solid, reliable choice for a hassle-free business stay in Frankfurt.


No, Hampton By Hilton Frankfurt City Centre East doesn't have any pool.

No, a spa isn't available at Hampton By Hilton Frankfurt City Centre East.

No, Hampton By Hilton Frankfurt City Centre East doesn't allow dogs.

Yes, parking facilities are available at Hampton By Hilton Frankfurt City Centre East.

Yes, Hampton By Hilton Frankfurt City Centre East has a gym.

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