Mercure Thalasso & Spa Port Fréjus
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMercure Thalasso & Spa Port Fréjus is favorably positioned in Fréjus, offering direct access to the pristine beach and serene views of the marina, making it a popular choice for travelers seeking convenience and picturesque surroundings. Its central location provides easy access to restaurants, shops and numerous amenities with many guests particularly appreciating the scenic sea views from their rooms and balconies.
Guests frequently praise the hotel's breakfast buffet for its generous, varied and high-quality offerings, delivered by friendly and accommodating staff. Despite some criticisms about the organization, variety and cost, the overall sentiment toward breakfast remains positive.
While the hotel's dinner services receive mixed reviews with some guests enjoying the food while others find it expensive and the restaurant often closed without notice, the friendly nature of the staff, especially certain standout individuals, generally enhances the dining experience. However, the hotel could improve by ensuring better availability and efficient service during meals.
The rooms are often described as clean, spacious and comfortable with pleasant views of the sea or marina. Positive reviews highlight the quality bedding and well-equipped interiors, though some guests note the need for bathroom updates and more rigorous maintenance, especially concerning cleanliness on terraces and minor issues like peeling paint.
The hotel's cleanliness receives mixed reviews. While many appreciate the clean rooms and daily service, some guests report issues with dust, dirty windows and hallways not meeting expectations. The thalassotherapy section, however, remains a highlight despite needing more thorough cleaning in specific areas.
Overall, the staff at Mercure Thalasso & Spa Port Fréjus receive commendation for their friendliness and helpfulness, especially those at the reception and known for their dedication. However, there are occasional lapses in hospitality and some guests experience less welcoming interactions.
The spa facilities are a major attraction, praised for their pleasant atmosphere and professional staff. Guests appreciate the clean and well-maintained spa and pool areas, despite some drawbacks like additional fees for access and early closing times. The general pool area also garners positive remarks for its pleasantness, though shared access and strict rules can be a drawback for some guests.
The hotel's prime location near the beach with direct access is highly valued, despite occasional safety-related closures. Guests laud the comfortable and high-quality bedding contributing to a satisfactory sleep experience, though a few issues with bed noise and firmness are noted.
Despite many positive aspects, some guests feel that Mercure Thalasso & Spa Port Fréjus does not fully meet four-star standards, citing discrepancies in cleanliness and service quality. Overall, while the hotel provides a comfortable and enjoyable stay, there is room for improvement, particularly in maintaining consistent high standards in cleanliness, service and facility maintenance to fully justify its four-star rating.
Categories
Guests frequently praise the hotel's breakfast buffet for its generous, varied and high-quality offerings, delivered by friendly and accommodating staff. Despite some criticisms about the organization, variety and cost, the overall sentiment toward breakfast remains positive.
While the hotel's dinner services receive mixed reviews with some guests enjoying the food while others find it expensive and the restaurant often closed without notice, the friendly nature of the staff, especially certain standout individuals, generally enhances the dining experience. However, the hotel could improve by ensuring better availability and efficient service during meals.
The rooms are often described as clean, spacious and comfortable with pleasant views of the sea or marina. Positive reviews highlight the quality bedding and well-equipped interiors, though some guests note the need for bathroom updates and more rigorous maintenance, especially concerning cleanliness on terraces and minor issues like peeling paint.
The hotel's cleanliness receives mixed reviews. While many appreciate the clean rooms and daily service, some guests report issues with dust, dirty windows and hallways not meeting expectations. The thalassotherapy section, however, remains a highlight despite needing more thorough cleaning in specific areas.
Overall, the staff at Mercure Thalasso & Spa Port Fréjus receive commendation for their friendliness and helpfulness, especially those at the reception and known for their dedication. However, there are occasional lapses in hospitality and some guests experience less welcoming interactions.
The spa facilities are a major attraction, praised for their pleasant atmosphere and professional staff. Guests appreciate the clean and well-maintained spa and pool areas, despite some drawbacks like additional fees for access and early closing times. The general pool area also garners positive remarks for its pleasantness, though shared access and strict rules can be a drawback for some guests.
The hotel's prime location near the beach with direct access is highly valued, despite occasional safety-related closures. Guests laud the comfortable and high-quality bedding contributing to a satisfactory sleep experience, though a few issues with bed noise and firmness are noted.
Despite many positive aspects, some guests feel that Mercure Thalasso & Spa Port Fréjus does not fully meet four-star standards, citing discrepancies in cleanliness and service quality. Overall, while the hotel provides a comfortable and enjoyable stay, there is room for improvement, particularly in maintaining consistent high standards in cleanliness, service and facility maintenance to fully justify its four-star rating.
Hotel near Golf Courses
Beachfront Hotel
Hotel near The Beach
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
'Mercure Thalasso & Spa Port Fréjus' boasts one of the best locations in Fréjus, attracting guests with its proximity to the beach and the serene port views. A recurrent theme in guest reviews is the hotel's superb placement, which offers direct access to both the beach and the marina. This ideal spot enables visitors to enjoy the calm ambiance of the port while being steps away from the sandy shores.
Guests appreciate the central locality which provides easy access to numerous amenities, including restaurants and shops. The scenic sea views from the rooms and balconies are frequently highlighted as a significant perk, enhancing the overall stay experience. The location is described as perfect, ideally situated and unique within Fréjus, making the hotel a top choice for travelers seeking convenience and picturesque surroundings.
Overall, the hotel's excellent positioning, combined with its quality amenities and comfortable rooms, ensures a pleasant and convenient stay for those wanting to explore the beach and marina areas.
At Mercure Thalasso & Spa Port Fréjus, the breakfast offerings receive a range of feedback from guests. Many highlight the generous, varied and hearty nature of the breakfast buffet, praising its good quality and plentiful options. Numerous guests describe the breakfast as very good to excellent with a wide array of choices available. The breakfast staff is often mentioned positively, described as friendly and accommodating.
However, some guests point out areas that could use improvement. There are comments about the lack of variety with some pastries being dry and the orange juice not meeting expectations. Furthermore, the organization of breakfast seems to be a concern with mentions of complications and lack of space. The breakfast trays sometimes are noted to linger in the hallways and dishes aren't always clean.
The cost of breakfast, at nearly 20 euros per person, is seen by several guests as excessive for what is provided, though the quality is still generally acknowledged as good. Despite these criticisms, the overall sentiment leans towards a positive breakfast experience with satisfactory to very good remarks historically made by many visitors.
The dining experience at Mercure Thalasso & Spa Port Fréjus offers mixed impressions. While some guests found the dinner to be very tasty, others remarked that the meal's value for money was disappointing, labeling it as quite expensive. Additionally, several visitors noted issues with the restaurant's availability, pointing out that it was often closed for lunch and dinner without prior notification, which led to inconvenience such as having to walk long distances to find alternatives. The service quality also raised concerns with reports of long wait times and unprofessional staff. Despite these criticisms, a few guests mentioned that the hotel restaurant wasn't bad, providing a glimmer of hope for those looking to enjoy a meal onsite. However, improvements in both food quality and service efficiency are needed to meet guest expectations consistently.
The rooms at Mercure Thalasso & Spa Port Fréjus are generally described as clean, spacious and comfortable with many guests highlighting the quality of the bedding and the pleasant views of the sea or marina. Several reviewers appreciated the well-equipped rooms, mentioning amenities such as air conditioning, a safe and a refrigerator. Guests seemed particularly pleased with the bright, spacious interiors and beautiful decor of the rooms.
However, a few reviews pointed out areas needing improvement, such as the bathrooms which were noted to need refreshing, including suggestions for walk-in showers. Some rooms were described as small or dark and a few guests experienced cleanliness issues, particularly on terraces or with minor maintenance such as peeling paint. Despite these concerns, the majority of reviews highlight the hotel's comfort and the positivity of the staff.
Overall, the hotel provides a comfortable and pleasant stay with many rooms offering delightful views and good bedding, though some updates and attentiveness to cleanliness and maintenance could enhance the guest experience further.
The guest reviews of Mercure Thalasso & Spa Port Fréjus highlight a generally positive experience when it comes to the beds and bedding. Many reviewers find the beds and pillows to be comfortable with some describing the bedding as impeccable and of high quality. Comfort is a recurring theme with several comments praising the good bedding and comfortable nature of the beds. While there were a few noted issues, such as noisy beds, past impressions on mattresses and occasional discomfort from the hardness of the bed, these did not dominate the overall sentiment. The cleanliness of the rooms and bedding also received positive mentions, contributing to a satisfactory stay for most guests. Overall, the bedding and beds at this hotel appear to provide a pleasant experience for a majority of vacationers.
Mercure Thalasso & Spa Port Fréjus presents a mixed picture when it comes to cleanliness. Many guests appreciated the beauty and cleanliness of their rooms, highlighting the daily cleaning service as pleasant and the bathrooms as particularly clean. However, some reviews indicate areas in need of improvement. There were reports of dust, dirty windows and cobwebs throughout the building, which detracted from the overall experience. Hallways and common areas also did not meet some guests' expectations, being described as not very clean or even dirty.
The lift system's cleanliness and maintenance also drew criticism, as did the presence of used items like slippers and towels in some rooms. Other details such as crumbs under beds and the sporadic absence of daily cleaning were noted by several reviewers. Despite positive comments on specific aspects, there seems to be a consistent need for more rigorous and thorough cleaning practices in rooms, common areas and particularly in the thalassotherapy section.
Nestled in the serene Port Fréjus, the Mercure Thalasso & Spa achieves mixed reviews regarding its staff. Numerous guests commend the very pleasant, friendly and helpful demeanor of the hotel's personnel, which leaves a lasting positive impression. Highlights include Sandrina in the restaurant, who brings an energetic presence and a very kind gentleman at reception who promptly addressed room issues.
The professional and courteous nature of the staff, coupled with their responsiveness and attentiveness, have been noted favorably by many visitors. The reception staff, in particular, has received mixed feedback with some guests praising their kindness and warmth, while others experienced less welcoming and slightly tense interactions. Sebastien at the reception and some other staff members were pointed out for falling short in delivering the expected friendly service. The hotel also faced criticism for inadequate staffing, especially during high-demand periods, leading to longer waits and perceived inattentiveness.
Overall, while the dedication and friendliness of many team members shine through, inconsistencies in training and occasional lapses in hospitality were noted. Despite these occasional shortcomings, the majority of interactions with the staff contribute positively to the guest experience.
The Mercure Thalasso & Spa Port Fréjus offers a spa experience that receives high praise for its pleasant atmosphere and top-notch staff. Guests have consistently highlighted the spa and treatments as standouts of their stay, describing the spa area as very nice and well-maintained. The thalassotherapy center, although noted by some as a bit outdated, provides excellent treatments and a clean, beautiful setting. The spa facilities, including the swimming pool and wellness thalasso area, are well-kept and appreciated by visitors.
However, there are a few considerations for potential visitors. Some guests have mentioned that the spa access requires an additional fee, including a specific charge for the HAMAM sauna. Additionally, the spa closing time at 6:00 PM was considered early by some and there were reports of long waits to access the facilities, which impacted the relaxation experience for certain visitors.
Overall, while there are a few minor drawbacks, the spa at Mercure Thalasso & Spa Port Fréjus is highly regarded for its pleasant space, excellent treatments and professional staff, making it a popular choice for those seeking relaxation and rejuvenation during their stay.
Mercure Thalasso & Spa Port Fréjus features a variety of pool-related amenities that have garnered mixed feedback. Overall, the pool itself is described as nice, very pleasant and beautiful with some guests specifically highlighting its cleanliness and spaciousness. There are additional benefits like a pool spa corner and private access to the beach, which adds to the general appeal of the location. However, several limitations have been noted: the pool is shared with a condominium and comes with strict rules against eating, certain swimwear and specific activities like jumping or bringing strollers. Guests also face restricted access hours and additional charges with one mentioning that the pool closes early at 6 PM and others being surprised to find no free access as before. Despite these constraints, the general atmosphere of the hotel and the pool itself seem to provide a pleasant experience for most visitors, especially those who enjoyed the thalasso treatment and access to the outdoor, albeit unheated, pool.
Mercure Thalasso & Spa Port Fréjus boasts an exceptional location that provides direct access to both the beach and the port, making it ideal for guests looking to enjoy the seaside. The hotel is located very close to a clean and inviting beach, accessible just beyond a gate, which allows for easy and convenient beach outings. This beautifully renovated spa hotel not only offers stunning sea views but also ensures that guests can enjoy the serene environment of the quiet port area. Despite occasional safety-related closures to direct beach access, the overall accessibility to both the beach and the pool is highly appreciated by visitors.
Mercure Thalasso & Spa Port Fréjus has left many guests questioning its four-star rating. Frequent comments note that the hotel does not meet 4-star standards with several emphasizing that it falls short in both quality and service. Cleanliness is a significant concern and many reviewers have mentioned that the rooms are not up to par. The overall sentiment is that the hotel needs more than just a decorative refresh to elevate the guest experience. Some guests expressed disappointment with the pool being the primary attraction, feeling it was insufficient to justify the cost and have remarked that the staff could be more amiable. Overall, the consensus is that this establishment does not deserve its four-star designation.
Location Show Map
Location
Guests appreciate the central locality which provides easy access to numerous amenities, including restaurants and shops. The scenic sea views from the rooms and balconies are frequently highlighted as a significant perk, enhancing the overall stay experience. The location is described as perfect, ideally situated and unique within Fréjus, making the hotel a top choice for travelers seeking convenience and picturesque surroundings.
Overall, the hotel's excellent positioning, combined with its quality amenities and comfortable rooms, ensures a pleasant and convenient stay for those wanting to explore the beach and marina areas.
Breakfast
However, some guests point out areas that could use improvement. There are comments about the lack of variety with some pastries being dry and the orange juice not meeting expectations. Furthermore, the organization of breakfast seems to be a concern with mentions of complications and lack of space. The breakfast trays sometimes are noted to linger in the hallways and dishes aren't always clean.
The cost of breakfast, at nearly 20 euros per person, is seen by several guests as excessive for what is provided, though the quality is still generally acknowledged as good. Despite these criticisms, the overall sentiment leans towards a positive breakfast experience with satisfactory to very good remarks historically made by many visitors.
Dinner
Rooms
However, a few reviews pointed out areas needing improvement, such as the bathrooms which were noted to need refreshing, including suggestions for walk-in showers. Some rooms were described as small or dark and a few guests experienced cleanliness issues, particularly on terraces or with minor maintenance such as peeling paint. Despite these concerns, the majority of reviews highlight the hotel's comfort and the positivity of the staff.
Overall, the hotel provides a comfortable and pleasant stay with many rooms offering delightful views and good bedding, though some updates and attentiveness to cleanliness and maintenance could enhance the guest experience further.
Beds
Cleanliness
The lift system's cleanliness and maintenance also drew criticism, as did the presence of used items like slippers and towels in some rooms. Other details such as crumbs under beds and the sporadic absence of daily cleaning were noted by several reviewers. Despite positive comments on specific aspects, there seems to be a consistent need for more rigorous and thorough cleaning practices in rooms, common areas and particularly in the thalassotherapy section.
Staff
The professional and courteous nature of the staff, coupled with their responsiveness and attentiveness, have been noted favorably by many visitors. The reception staff, in particular, has received mixed feedback with some guests praising their kindness and warmth, while others experienced less welcoming and slightly tense interactions. Sebastien at the reception and some other staff members were pointed out for falling short in delivering the expected friendly service. The hotel also faced criticism for inadequate staffing, especially during high-demand periods, leading to longer waits and perceived inattentiveness.
Overall, while the dedication and friendliness of many team members shine through, inconsistencies in training and occasional lapses in hospitality were noted. Despite these occasional shortcomings, the majority of interactions with the staff contribute positively to the guest experience.
Spa
However, there are a few considerations for potential visitors. Some guests have mentioned that the spa access requires an additional fee, including a specific charge for the HAMAM sauna. Additionally, the spa closing time at 6:00 PM was considered early by some and there were reports of long waits to access the facilities, which impacted the relaxation experience for certain visitors.
Overall, while there are a few minor drawbacks, the spa at Mercure Thalasso & Spa Port Fréjus is highly regarded for its pleasant space, excellent treatments and professional staff, making it a popular choice for those seeking relaxation and rejuvenation during their stay.
Pool
Beach
4 Star
Yes, Mercure Thalasso & Spa Port Fréjus has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Mercure Thalasso & Spa Port Fréjus.
Yes, Mercure Thalasso & Spa Port Fréjus welcomes dogs.
No, parking facilities aren't available at Mercure Thalasso & Spa Port Fréjus.
Yes, Mercure Thalasso & Spa Port Fréjus has a gym.
Location Show Map
More Options
