Pestana Casino Park Hotel & Casino
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Summary of reviewsThe Pestana Casino Park Hotel & Casino in Funchal is celebrated for its prime location, allowing guests easy access to the downtown and historic center, harbor and various restaurants. Visitors appreciate the hotel's scenic surroundings with stunning ocean, mountain and harbor views. The hotel's setting provides a perfect blend of city vibrancy and tranquil retreat, enhanced by convenient transportation options nearby.
Breakfast at the hotel is frequently praised for its extensive and high-quality buffet, offering a wide range of choices with beautiful views of the ocean and marina from the dining area. While breakfast consistently receives high marks, some guests feel it becomes repetitive over extended stays and suggest more local fruit options and improved coffee quality.
Dinner options receive mixed reviews. While guests enjoy the variety and the pleasant dining room views, others find the dinner buffet lacking in quality and variety, often describing the meals as repetitive. Some guests also regard the food as overpriced relative to its quality.
The rooms at the hotel are a mixed bag with guests praising their spaciousness, comfort and cleanliness. However, there are consistent calls for updates and renovations due to dated decor, worn furniture and insufficient soundproofing. Maintenance issues like non-functional air conditioning and mold in bathrooms are also noted, although the staff's friendliness and responsiveness are commendably mentioned.
Cleanliness in the hotel is generally well-received with many guests noting the hotel's clean, cozy and well-maintained environment. Yet, some guests report inconsistencies with room cleanliness and upkeep, pointing out moldy fixtures and dusty furniture.
The hotel staff are often described as friendly, attentive and helpful, enhancing the guest experience. However, there are instances where some staff members are perceived as unhelpful or unwelcoming, particularly at the reception.
The free Wi-Fi service at the hotel has mixed feedback. While certain areas provide good connectivity, some guests experience weak and spotty signals in rooms and other parts of the hotel, leading to occasional unavailability.
The spa and gym facilities receive positive feedback for being pleasant and clean. The spa is appreciated for its various amenities and lovely massages, though some facilities, like the indoor pool and jacuzzi, are criticized for not being warm enough. The gym, while clean and offering a good view, is often described as undersized and containing outdated equipment.
The pool areas are a highlight of the hotel, particularly the rooftop pool which offers spectacular views. Guests praise the cleanliness and inviting nature of the pools, although the temperature of the indoor pool and occasional maintenance issues are noted.
Parking at the hotel is a concern for many guests due to the limited number of free slots and high fees for paid parking options.
In summary, while Pestana Casino Park Hotel & Casino excels in location, breakfast offerings and pool facilities, there are areas that could benefit from improvement, particularly the dated rooms, inconsistent cleanliness and parking facilities. The staff's friendliness and the beautiful scenic views remain standout features, enhancing the overall guest experience.
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Breakfast at the hotel is frequently praised for its extensive and high-quality buffet, offering a wide range of choices with beautiful views of the ocean and marina from the dining area. While breakfast consistently receives high marks, some guests feel it becomes repetitive over extended stays and suggest more local fruit options and improved coffee quality.
Dinner options receive mixed reviews. While guests enjoy the variety and the pleasant dining room views, others find the dinner buffet lacking in quality and variety, often describing the meals as repetitive. Some guests also regard the food as overpriced relative to its quality.
The rooms at the hotel are a mixed bag with guests praising their spaciousness, comfort and cleanliness. However, there are consistent calls for updates and renovations due to dated decor, worn furniture and insufficient soundproofing. Maintenance issues like non-functional air conditioning and mold in bathrooms are also noted, although the staff's friendliness and responsiveness are commendably mentioned.
Cleanliness in the hotel is generally well-received with many guests noting the hotel's clean, cozy and well-maintained environment. Yet, some guests report inconsistencies with room cleanliness and upkeep, pointing out moldy fixtures and dusty furniture.
The hotel staff are often described as friendly, attentive and helpful, enhancing the guest experience. However, there are instances where some staff members are perceived as unhelpful or unwelcoming, particularly at the reception.
The free Wi-Fi service at the hotel has mixed feedback. While certain areas provide good connectivity, some guests experience weak and spotty signals in rooms and other parts of the hotel, leading to occasional unavailability.
The spa and gym facilities receive positive feedback for being pleasant and clean. The spa is appreciated for its various amenities and lovely massages, though some facilities, like the indoor pool and jacuzzi, are criticized for not being warm enough. The gym, while clean and offering a good view, is often described as undersized and containing outdated equipment.
The pool areas are a highlight of the hotel, particularly the rooftop pool which offers spectacular views. Guests praise the cleanliness and inviting nature of the pools, although the temperature of the indoor pool and occasional maintenance issues are noted.
Parking at the hotel is a concern for many guests due to the limited number of free slots and high fees for paid parking options.
In summary, while Pestana Casino Park Hotel & Casino excels in location, breakfast offerings and pool facilities, there are areas that could benefit from improvement, particularly the dated rooms, inconsistent cleanliness and parking facilities. The staff's friendliness and the beautiful scenic views remain standout features, enhancing the overall guest experience.
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Infinity Pool Heated Pool Indoor Pool Outdoor Pool
Number of pools 3
Pool 1 information:
Name of the pool: Outdoor Pool
Show more...Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Hotel with Infinity Pool
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About Pestana Casino Park Hotel & Casino
License: 3976
Guest Reviews
Location
The scenic surroundings, including a lovely park and the picturesque sea, add to the charm of the location. The central position provides a quiet retreat while still being close enough to enjoy the city's vibrancy. Whether it’s for a leisurely walk down to the boulevard or quick access to explore Funchal’s cultural sights, the location of this hotel stands out as one of its best features. Overall, the blending of convenient access, stunning views and a tranquil atmosphere makes the Pestana Casino Park Hotel & Casino an ideal base for visitors looking to immerse themselves in the heart of Funchal.
Breakfast
The breakfast setting is also praised with several reviews noting the beautiful views of the ocean, marina and sunrise from the dining areas. Outdoor seating adds an extra touch of enjoyment for many guests. The spacious breakfast room contributes to a pleasant dining experience, even on busy days.
However, a few guests mention that the breakfast can become repetitive if staying for an extended period and some comment on the need for more local fruit options. There are occasional remarks about the coffee quality and the need for better plant-based milk options. The breakfast service can be insufficient during peak hours, leading to minor inconveniences like long queues for the omelette station.
Despite these minor issues, most reviews agree on the superb quality and variety of the breakfast, making it a highlight of the stay at Pestana Casino Park Hotel & Casino.
Dinner
However, several guests found the dinner buffet lacking in variety and quality, often describing the meals as repetitive and uninspired. Some reported that the food was often cold or lukewarm with a few mentioning specific incidents of poor food quality, such as tough or reheated dishes. The dining experience was also criticized for its high prices, which were seen as not reflective of the meal quality and some guests felt the restaurant lacked ambiance and was overpriced for what it offered.
Despite these critiques, the restaurant staff received praise for their friendliness and hospitality, although isolated incidents of rudeness were noted. For those seeking an alternative dining experience, it might be worthwhile exploring other local restaurants in the town center or the marina area, given the mixed reviews on the hotel's evening meals.
Rooms
However, the recurring theme is that the rooms and their decor are dated. Multiple reviews mentioned outdated furniture, worn carpets, old fixtures and a general need for modernization. Soundproofing was noted as a common issue with noise from neighboring rooms and the Casino often disturbing guests. There were also complaints about insufficient amenities, including a lack of kettles, coffee makers and empty mini-bars.
Guests also noted problems with maintenance, pointing out issues such as broken fixtures, mold in bathrooms and non-functional air conditioning units. The furniture and decor, reminiscent of earlier decades, contributed to a perception that the rooms do not live up to the hotel's five-star rating.
Despite these criticisms, the overall comfort of the rooms was appreciated with some guests enjoying upgrades to suites, which provided more space and enhanced views. Friendly and responsive staff were frequently mentioned, adding to the positive aspects of the guest experience.
In summary, while the Pestana Casino Park Hotel & Casino offers spacious and comfortable rooms with fantastic views, there is a consistent call for refurbishment to address the outdated and worn interiors. The hotel's amenities and attention to detail in room maintenance could benefit from significant improvements to align with its five-star classification.
Beds
However, there were numerous comments on the discomfort and condition of some beds and mattresses. Several guests found the beds too hard or too soft, noting issues such as mattresses feeling like planks or springs coming out. The extra beds, especially those provided for children, were frequently mentioned as uncomfortable and unsuitable for adults. Some guests remarked that the beds were old and worn with several mentioning the mattresses were in need of replacement due to their age and poor condition.
Furthermore, comments on bed stability were noted with instances of double beds being just two singles pushed together, which often moved apart. There were also mentions of poorly made beds and bed linens with a lot of wear.
In summary, while there are pockets of high praise for comfort and size, the hotel’s beds and mattresses seem to vary significantly in quality, leading to a mix of satisfactory and unsatisfactory experiences for guests.
Cleanliness
On the downside, there are several recurring issues noted by some guests. Certain rooms and bathrooms are described as dated and in need of renovation with issues like mold on the bathtub curtains and dust on the furniture being pointed out. The inconsistency in room cleaning standards also stands out with some guests finding their rooms less than spotless upon arrival, citing examples like crumbs on tables, hair in bathrooms and dirty windows. Additionally, there are mentions of hygiene issues in specific areas like the spa and the children's facilities.
Overall, while many found the hotel's cleanliness satisfactory and even praiseworthy in certain aspects, there is a clear need for more consistent and thorough cleaning to meet the expectations of every guest, especially considering the hotel's 5-star status.
Staff
However, not all experiences were perfect. Some guests noted issues such as understaffing or encountering some uncooperative or unwelcoming staff members, particularly at reception. Despite these occasional hiccups, most reviews commend the overall friendliness and dedication of the staff, particularly giving shout-outs to individuals like Jessica at the reception for their exceptional service.
In summary, while there are areas that could benefit from improvement, the majority of guests find the staff at Pestana Casino Park Hotel & Casino to be a standout feature, providing warm and effective service that enhances the stay.
Wi-Fi
Spa
However, some guests noted that the spa facilities could use updates and maintenance. Reviews commonly mention that the indoor pool and jacuzzi are not warm enough and some of the spa's equipment was broken or non-functional. Additionally, the spa area has experienced issues with cleanliness and insufficient staff presence, affecting the overall relaxation experience. The fitness room was also commented on as being poorly equipped. Despite these drawbacks, many visitors still enjoyed the spa, especially after hiking trails and appreciated the effort in maintaining the spa area well.
Gym
However, there are several areas in need of improvement. Many reviews point out that the gym is undersized for the hotel's capacity and could benefit from more space. The equipment is often described as outdated or insufficient with some items not functioning properly. Issues with air conditioning and temperature control also make the gym uncomfortable for some users. Furthermore, the presence of mosquitoes has been a recurring complaint.
Overall, while the gym offers a pleasant setting and decent facilities, it could significantly benefit from modernization and expansion to better cater to the needs of its guests.
Pool
Guests appreciate the overall cleanliness and maintenance of the pools with several remarks about the beauty and inviting nature of the pool areas. The outdoor pool, characterized by its large size and ocean views, is a standout feature for many visitors, offering a picturesque setting with plenty of sun loungers to relax on.
Despite the positive feedback, some guests noted that the pools can be a bit chilly, particularly the indoor pool, which some found uncomfortably cold. There were also mentions of occasional maintenance issues, such as loose planks on the deck and the need for more pool staff.
Nevertheless, the swimming pool areas, adorned with lush gardens and palm trees, create a serene and relaxing environment, perfect for unwinding. With beautiful, well-kept facilities and various pools catering to different preferences, the Pestana Casino Park Hotel & Casino’s pool offerings leave a largely favorable impression on its guests.
Parking
Guests reported difficulties in finding a parking spot with some mentioning that the parking area is either always full or too small to accommodate the number of guests. The limited number of parking spaces, combined with high costs, has left many feeling that the parking situation could be better managed and more clearly explained.
For those who drive, the lack of a dedicated, ample and free parking area at a hotel of this size is a notable downside. While there are affordable parking options near the casino, the convenience and availability of these can vary. Many reviewers expressed that the parking conditions need improvement and greater organization to better serve the hotel's guests.
Family
Families find the hotel comfortable and suitable for their needs with amenities such as spa access and an indoor pool for kids. The variety of breakfast options and the picturesque location with beautiful views contribute to the overall positive experience.
Despite its excellent accommodations for family stays, there are a few areas that guests feel could be improved. There have been mentions of poor soundproofing, leading to noise from neighboring rooms and limited activities specifically catered to children. Furthermore, some facilities for kids, like the outdoor park, were reported to be partially closed or in need of repair.
Overall, the Pestana Casino Park Hotel & Casino is regarded as a superb choice for family vacations, offering great family accommodation and a range of amenities that keep both kids and adults entertained. However, there is room for improvement to ensure all family activities and facilities are fully operational and well-maintained.
Nightlife
However, several reviews indicated that the noise from nearby nightlife venues, particularly from the discotheque in the casino, can be disruptive, especially on Saturday nights. Guests have described the noise from loud music and heavy bass as continuing into the early morning hours, sometimes until 5 am, which can be a significant disturbance for those staying at the hotel.
While the vibrant entertainment and nightlife options are appreciated by many, the noise level might not be ideal for everyone, particularly light sleepers or those seeking a quieter stay. Despite this, the hotel's location remains attractive for nightlife enthusiasts, offering a fun and lively environment well into the night.
5 Star
Business
Its location is advantageous for business travelers, allowing easy access for those with a tight schedule. On the downside, some guests feel the business amenities could be improved, noting the business aspect is somewhat limited and not all essential business needs are covered. Overall, it is a fantastic hotel comparable in price to other commercial hotels, but it may be better suited for short business stays rather than long-term business plan accommodations.
Accessible
However, several reviews pointed out that the hotel's accessibility could benefit from improvements. Specific criticisms include steep access ramps, access corridors with carpet and usage difficulties related to the balcony ramps and bathrooms for disabled guests. Despite having features such as elevator access and wheelchair-accessible areas, some areas lacked basic amenities and clear information for disabled individuals.
In summary, while the Pestana Casino Park Hotel & Casino is in a convenient and accessible location, there is room for improvement in its facilities to better accommodate guests with disabilities.
Casino
The casino adds a spirited charm to the night with its lively atmosphere. However, this can come with a downside as some guests have noted that the sound from the casino, especially its disco, can be quite audible and may affect the tranquility of the hotel rooms at night. Heavy bass music from the casino and disco noise were mentioned to linger until the wee hours, potentially disrupting sleep.
Parking is plentiful with a large parking lot available next to the hotel and casino, although it is important to note that the casino parking comes at an affordable price. The presence of the casino undoubtedly adds a unique and lively dynamic to the overall experience at the hotel, offering both excitement and convenience for guests seeking some nightlife action right on their doorstep.
Infinity Pool
Heated Pool
Outdoor Pool
Located on terraces and offering sea views, these pools provide a serene environment complemented by ample lounging areas and beautiful bars. Guests appreciate the spacious grassy areas and the overall inviting atmosphere of the poolside experience. Although some reviewers noted that the outdoor pools are not heated and can be quite cold, particularly in March, others found the water temperature to be warm enough. Maintenance issues such as loose deck planks were occasionally mentioned, but these did not significantly detract from the positive overall experience.
In addition, the pools are well-equipped with plenty of loungers and are not typically overcrowded, allowing for a more relaxed and enjoyable visit. With their magnificent settings amidst lush gardens, the outdoor pools at Pestana Casino Park Hotel & Casino are frequently cited as a highlight of guests' stays, offering a delightful blend of comfort, beauty and relaxation.
Indoor Pool
However, there are several recurring issues noted by visitors. The primary concern is the cold water temperature, which many guests feel should be warmer to fully enjoy the pool experience. Some guests mention the indoor pool area is noisy due to children and there are occasional reports of mosquitoes and a high chlorine level causing irritation. Maintenance issues such as exposed pipes and a lack of staff presence are also highlighted. Although the pool itself is operational and quite visually appealing, improvements in heating and overall maintenance could significantly enhance the guest experience.
Honeymoon
Luxury
Despite the praise, many guests highlight discrepancies in the five-star claims. While the stay is undoubtedly clean, some feel the overall cleanliness and comfort fall short of true luxury standards. The facilities, though impressive, do not consistently meet the expectations of a five-star establishment. Specific amenities, such as proper showers and parking, are noted as missing and the absence of a coffee maker in the rooms is a point of contention.
The consensus suggests the hotel aligns more with a four-star rating rather than five stars with several guests feeling that the service and decor do not fully deliver the luxury they anticipated. Nonetheless, the pools and the overall hotel environment are described as great, contributing to a solid luxurious stay. While the experience may not meet every luxury expectation, the Pestana Casino Park Hotel & Casino still provides a visually stunning and generally comfortable stay, rooted in its impressive architectural heritage.
Romantic
Many guests highlight the romantic packages and special touches like champagne and fruit skewers for anniversaries, creating an emotional and memorable experience. The hotel’s atmosphere with live music and intimate lighting, sets the perfect scene for romantic dinners and relaxed evenings. It’s also highly recommended for its friendly service and amazing breakfasts tailored for couples, contributing to an overall great romantic setting.
In summary, Pestana Casino Park Hotel & Casino provides a splendid and romantic setting, characterized by its remarkable views, special packages for couples and celebratory touches that make it an excellent option for any romantic escape.
Yes, Pestana Casino Park Hotel & Casino has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Pestana Casino Park Hotel & Casino.
No, Pestana Casino Park Hotel & Casino doesn't allow dogs.
Yes, parking facilities are available at Pestana Casino Park Hotel & Casino.
Yes, Pestana Casino Park Hotel & Casino has a gym.
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