Terrace Mar Suite Hotel
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Summary of reviewsTerrace Mar Suite Hotel, situated in Funchal's vibrant yet tranquil Lido district, is widely acclaimed for its prime location. Guests appreciate its proximity to restaurants, bars, supermarkets and key transport links, making it convenient for city exploration. The setting offers both easy access to the city center and beautiful partial sea views from upper floors.
The hotel's breakfast is well-received with a diverse spread featuring fresh fruits, pastries and cooked-to-order dishes, although minor improvements like more vegetarian options have been suggested. Dinner options also receive praise, particularly the on-site Avista restaurant for its value and variety and the Ajuda restaurant for its atmosphere.
The rooms at Terrace Mar Suite Hotel are spacious, modern and equipped with kitchenettes, perfect for longer stays. Guests appreciate the cleanliness and daily maintenance, although minor issues such as insulation could be improved. The junior suites are particularly noted for their extra space and comfort.
Cleanliness is a standout feature with both rooms and common areas meticulously maintained. The hotel's staff is highly commended for their friendliness, helpfulness and proficiency in multiple languages, enhancing the overall guest experience.
Wi-Fi at the hotel is generally reliable, though there are occasional reports of slower speeds and connectivity issues. The rooftop pool is a highlight, offering beautiful views, a heated pool, jacuzzi and a sunbathing area, adding to the relaxation experience.
The close proximity to the beach, about a 10-20 minute walk or short bus ride away, adds to the hotel's appeal. Parking options include an underground garage and paid street parking, although the garage is noted to be narrow.
Overall, the beds are comfortable, contributing to a good night's sleep for most guests, despite minor issues with sound insulation and mattress firmness for a few.
Terrace Mar Suite Hotel successfully delivers a four-star experience with clean facilities, comfortable accommodations, excellent staff service and convenient amenities, providing great value for money and a memorable stay in Funchal.
Categories
The hotel's breakfast is well-received with a diverse spread featuring fresh fruits, pastries and cooked-to-order dishes, although minor improvements like more vegetarian options have been suggested. Dinner options also receive praise, particularly the on-site Avista restaurant for its value and variety and the Ajuda restaurant for its atmosphere.
The rooms at Terrace Mar Suite Hotel are spacious, modern and equipped with kitchenettes, perfect for longer stays. Guests appreciate the cleanliness and daily maintenance, although minor issues such as insulation could be improved. The junior suites are particularly noted for their extra space and comfort.
Cleanliness is a standout feature with both rooms and common areas meticulously maintained. The hotel's staff is highly commended for their friendliness, helpfulness and proficiency in multiple languages, enhancing the overall guest experience.
Wi-Fi at the hotel is generally reliable, though there are occasional reports of slower speeds and connectivity issues. The rooftop pool is a highlight, offering beautiful views, a heated pool, jacuzzi and a sunbathing area, adding to the relaxation experience.
The close proximity to the beach, about a 10-20 minute walk or short bus ride away, adds to the hotel's appeal. Parking options include an underground garage and paid street parking, although the garage is noted to be narrow.
Overall, the beds are comfortable, contributing to a good night's sleep for most guests, despite minor issues with sound insulation and mattress firmness for a few.
Terrace Mar Suite Hotel successfully delivers a four-star experience with clean facilities, comfortable accommodations, excellent staff service and convenient amenities, providing great value for money and a memorable stay in Funchal.
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Heated Pool Rooftop Pool Outdoor Pool
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Accessible Aparthotel
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4-Star Aparthotel
Aparthotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
Yes
It is requested at Madeira airport
Yes
It is requested at Madeira airport
Do you perform temperature checks upon guests' arrivals?
Yes, random checks
Show more...Yes, random checks
Aparthotel with Outdoor Pool
Aparthotel with Rooftop Pool
Aparthotel with Heated Pool
About Terrace Mar Suite Hotel
License: 6646/RNET
Guest Reviews
Location
The hotel's setting in the lively yet peaceful Lido district is frequently praised, offering both a vibrant dining and shopping scene and a sense of tranquility away from the busiest central areas. It's situated on a bustling street, which some note might be noisy, but many find this adds to the convenience with easy car access and plenty of transport links nearby.
The area around the hotel is described as safe and pleasant, featuring beautiful surroundings and partial sea views from upper floors. Its centrality allows for seamless access to key Funchal attractions and other island highlights, ensuring that exploring is both straightforward and enjoyable. Whether guests prefer to walk, drive or take public transport, Terrace Mar Suite Hotel's location is repeatedly described as fantastic, perfect and ideal for a memorable stay in Funchal.
Breakfast
While the overall breakfast experience is acclaimed, there are some minor areas noted for improvement. A few guests feel that the breakfast could benefit from more variety, including options for vegetarians and special dietary needs. Some also point out that while the buffet is extensive, it can become monotonous over time. The breakfast room being underground is another point brought up by a few reviewers, who suggest it can feel dark and basic.
Commendations are plentiful for the helpful and friendly staff, whose service enhances the breakfast experience. Highlights include freshly prepared dishes and the opportunity to enjoy breakfast while watching the sunrise from the rooftop bar. Despite occasional mentions of potential improvements, the majority of reviewers find the breakfast more than satisfactory with descriptions such as fantastic, superb and one of the best.
Dinner
Though the hotel lacks in entertainment and a proper bar, guests note the wonderful restaurant on the 1st floor, Ajuda, as a highlight. Additionally, the hotel's staff provides excellent support with booking dinners and coordinating tours, ensuring a seamless dining experience. Nearby dining options add to the convenience and enjoyment of staying at the Terrace Mar Suite Hotel.
Rooms
While each room is generally large and well-equipped, featuring amenities like dining tables, small sofas and full kitchens, some rooms show inconsistencies in insulation which can lead to noise issues. Despite a few complaints about weaker heating units and the need for better cooling options on sunny days, the rooms are maintained with prompt daily cleaning services, ensuring a pleasant experience.
The junior suites receive significant appreciation for their extra space, additional terraces and comfortable furnishings. Guests also appreciate the modern facilities and bright rooms, though a few note that some rooms might be darker due to smaller windows.
Overall, Terrace Mar Suite Hotel succeeds in providing large, clean and comfortable accommodations, making it a good choice for those seeking both functionality and a touch of luxury in their stay.
Beds
While most guests managed to sleep well and found the beds and pillows comfortable, a few noted issues with sound insulation and firmness. Specifically, some felt the beds could be more soundproof and a small number mentioned the firmness was initially a problem but often resolved with a topper. There were also mentions of mattresses sometimes being too soft for some guests and one guest stating that one of the two beds was a bit sunken. Pillow comfort was also mixed with some pillows being described as too soft or unusable. Despite these minor concerns, the consensus remains that the beds at Terrace Mar Suite Hotel offer a good night's sleep.
Cleanliness
The hotel's housekeeping team is noted for their efficiency and thoroughness, consistently delivering impeccable service. Guests appreciated the cleanliness of the property, contributing to the overall cozy and inviting atmosphere. The rooms, described as spacious, clean and well-decorated, are cleaned and organized daily, maintaining a high standard of hygiene.
While a few minor areas for improvement were noted, such as the odor in the basement breakfast area and occasional lapses in common area maintenance, the overwhelming consensus points to a pristine, well-kept environment that meets guests' high expectations for cleanliness.
Staff
The reception, staffed 24/7, receives special mentions for polite and kind service with individuals like Eduardo Reis standing out for their exceptional support. The breakfast staff is also frequently commended with many guests appreciating their hard work and cheerfulness, ensuring a positive start to the day.
Languages are no barrier here, as the staff is proficient in English, French, Italian and Portuguese, facilitating smooth communication and enhancing the stay for international visitors. This professional and varied team is noted for its dedication, always offering smiles and a warm atmosphere that makes guests feel truly welcomed and valued.
From providing insightful recommendations to handling special requests and even specific situations like arranging COVID tests, the staff’s commitment to excellent service is evident. Whether it’s the prompt room service, the attentive waiters or the supportive engineers, every aspect of the staff's work contributes to a comfortable and enjoyable stay.
Overall, the Terrace Mar Suite Hotel’s staff is a standout feature, ensuring that guests not only feel supported and well-cared for but also genuinely appreciated during their visit.
Wi-Fi
Pool
Despite occasional mentions of the pool being small or narrow, most agree it is clean and nicely sized for a refreshing dip. The presence of a small rooftop bar and a self-service ice cream bar adds to the convenience and enjoyment for guests lounging by the pool. The heated aspect of the pool is particularly appreciated during the winter months, ensuring year-round usability. With added amenities like the spa, sauna and whirlpool tub on the roof, this serene and clean area offers a slice of paradise, making it a notable highlight of guests' stays.
Beach
Parking
While some guests mention that the garage is quite narrow and requires careful maneuvering, those with smaller cars may find it more manageable. The entry to the garage features a steep slope, which can be demanding to navigate. Street parking is another option, but it is also paid and can be difficult to secure a spot during peak times.
For those who prefer not to navigate the tight spaces of the underground garage, there is a small parking lot in front of the hotel. However, it is not free and fills up quickly. Despite these challenges, the convenience of having multiple parking options, including private parking, remains a positive aspect noted by guests.
In summary, while parking at Terrace Mar Suite Hotel can be tight and sometimes challenging, especially for larger cars, the availability of both underground and street parking, as well as the possibility to reserve in advance, provides flexibility for guests.
4 Star
Accessible
Rooftop Pool
Heated Pool
Outdoor Pool
Yes, Terrace Mar Suite Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Terrace Mar Suite Hotel.
No, Terrace Mar Suite Hotel doesn't allow dogs.
Yes, parking facilities are available at Terrace Mar Suite Hotel.
No, Terrace Mar Suite Hotel doesn't have a gym.
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