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Summary of reviewsHiranoya, a tranquil retreat nestled on a serene hill in Gamagori, offers a peaceful escape with its picturesque views and close proximity to Laguna Gamagori. The hotel provides a convenient shuttle bus service, adding to the serene ambiance which is perfect for relaxation and leisurely walks. However, potential guests should be aware that the remote location necessitates personal transportation for ease of travel and access to dining options.
The breakfast experience at Hiranoya is often highlighted as a significant positive aspect, featuring a delicious and diverse selection of both Japanese and Western dishes. Guests appreciate the quality and health-conscious options available, making breakfast a standout moment during their stay. While some guests suggest expanding the menu and extending breakfast hours, the overall feedback is largely positive.
The ryokan-style rooms are highly praised for their spaciousness, comfort and beautiful blend of traditional aesthetics with modern amenities. Guests enjoyed features such as large rooms with lovely views, balconies and the unique touch of freshly ground coffee facilities. Despite the exterior showing its age, the interior maintains a fresh and welcoming environment, significantly contributing to a pleasant stay.
Cleanliness at Hiranoya receives mixed reviews. Although the water facilities and outdoor baths are appreciated for their cleanliness, some guests encountered issues such as dust accumulation and stained futons. Improved attention to these details could further enhance the overall comfort and guest satisfaction.
The staff at Hiranoya stand out for their exceptional hospitality, frequently described as kind, polite and friendly. The team, including both seasoned and younger employees, make guests feel welcomed and valued with their thoughtful gestures, consistent good responses and ability to manage language barriers effectively. The staff’s dedication to excellent service greatly enhances the overall memorable experience at Hiranoya, complementing its charming environment, delicious cuisine and relaxing hot springs. Show more
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Categories
Ryokan with EV Charging Stations
Ryokan for Honeymoon
Romantic Ryokan
Ryokan with Parking
EV charging stations
5-Star Ryokan
Room Types
Japanese-Style Room East Annex 'Ryokusuitei' - Breakfast IncludedRoom with an LCD TV, a mini-fridge and an en suite bathroom. Yukata robes and free green tea are provided. Guests sleep in traditional futon beds on a tatami (woven mat) floor.
Japanese Style Room West Annex 'Urakutei' - Breakfast IncludedRooms with twin beds and a tatami living area with a low table and seating cushions. It's fitted with an LCD TV, a mini-fridge and an en suite bathroom. Yukata robes and free green tea are provided.
Japanese-Style Room Main Building - Breakfast IncludedThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features air conditioning, tatami, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 5 futons.
Japanese-Style Room Main Building - Breakfast + Dinner IncludedThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features air conditioning, tatami, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 5 futons.
Japanese Style Room West Annex 'Urakutei' - Breakfast + Dinner IncludedThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV, tatami, a wardrobe and a safe deposit box. The unit offers 7 futons.
Japanese-Style Room East Annex 'Ryokusuitei' - Breakfast + Dinner IncludedThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV, tatami, a wardrobe and a safe deposit box. The unit has 6 futons.
Japanese-Style Room Main Building - No MealThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This family room is air-conditioned and has a flat-screen TV, tatami, a wardrobe and a safe deposit box. The unit has 5 futons.
Japanese-Style Room East Annex 'Ryokusuitei' - No MealThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This family room is air-conditioned and features a flat-screen TV, tatami, a wardrobe and a safe deposit box. The unit offers 6 futons.
Japanese Style Room West Annex 'Urakutei' - No MealThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This family room is air-conditioned and features a flat-screen TV, tatami, a wardrobe and a safe deposit box. The unit offers 7 futons.
Guest Reviews
7.5
Good
Location
Hiranoya, nestled on a serene hill in Gamagori, offers a peaceful and relaxing retreat, perfect for those seeking tranquility away from the hustle and bustle. The location is favorably close to Laguna Gamagori, just a five-minute drive with a convenient shuttle bus service provided by the hotel. The views from the rooms and breakfast windows are particularly praised for their beauty, adding to the overall charm of the stay.
However, potential visitors should note that the hotel is somewhat remote and lacks nearby public transport options, making a car almost necessary for ease of travel. The secluded spot means there are few restaurants in the vicinity, which can be a drawback for some guests. While the picturesque and quiet environment is a significant plus, the location may prove inconvenient for those without personal transportation. Despite these minor inconveniences, the hotel's surroundings present an ideal setting for walks and local exploration, contributing to a fulfilling stay.
Breakfast
The breakfast at Hiranoya hotel is frequently praised for its delicious offerings and a satisfying range of options. Guests highlight the extensive selection with both Japanese and Western dishes available, including fresh vegetables and fish, which cater to a variety of dietary preferences. The buffet-style meal is noted for being particularly appreciated by health-conscious guests, as well as offering porridge suitable for the elderly. The quality of the food often stands out, described as rich and simply delicious, making it a memorable part of the stay.
However, some guests mention that the menu could benefit from more variety and occasionally found the choices limited. There is also feedback suggesting that the breakfast time might feel a bit constrained and an extended time slot would be welcomed. Despite these points, most visitors seem to thoroughly enjoy their breakfast experience, often finding it a highlight of their stay at the hotel.
Rooms
The rooms at 'Hiranoya' come highly recommended with several guests praising their spaciousness and comfort. The ryokan-style rooms are described as very beautiful with a mix of traditional Japanese aesthetics and modern amenities. Despite the hotel's old exterior, the interior is well-kept and tidy, giving guests a fresh and welcoming environment. Many reviews highlight the large room sizes, perfect for families or those needing extra space to relax. Guests appreciated the lovely views from their accommodations, including picturesque cherry blossoms and the sea.
Extra touches like a room upgrade and a balcony with a good outdoor view added to the overall positive experience. Features such as the corner for grinding coffee beans and making fresh coffee were particularly appealing. Although one guest mentioned their disappointment, the majority found the room contributed significantly to a pleasant stay, combining traditional charm with spacious comfort.
Cleanliness
Hiranoya offers a mix of experiences when it comes to cleanliness. While the hotel is described as old, it maintains a certain level of comfort, especially noted in the clean and good-condition water facilities in the rooms. Guests find the outdoor bath pleasant and the overall environment generally comfortable despite the age of the facilities.
However, some aspects raise concern. There are mentions of dust accumulation, particularly around the intake and exhaust vents and within rooms, including notably dirty windows affecting the view. Issues such as stained futons and hair strands in bathrooms point to areas needing more thorough cleaning. Although the pleasant atmosphere of the stay is occasionally noted, recurring comments suggest that increased attention to cleanliness could enhance guest satisfaction significantly.
Staff
Hiranoya has garnered remarkable feedback for its staff, who are consistently described as extremely kind, polite and friendly. Guests noted that the employees, both young and seasoned, delivered top-notch hospitality, managing to be both accommodating and helpful despite any language barriers. The staff's thoughtfulness extended to even the smallest guests with examples of children receiving gifts of snacks. Visitors frequently felt welcomed and valued through the staff’s pleasant greetings and consistently good responses. The overall sentiment indicates that the hotel’s employees greatly contribute to a positive, memorable experience for guests, enhancing the already impressive offerings of the ryokan, such as its cuisine and hot springs.
No, Hiranoya doesn't have any pool.
No, a spa isn't available at Hiranoya.
No, Hiranoya doesn't allow dogs.
Yes, parking facilities are available at Hiranoya.