5-Star HotelSummary of reviews related to the '5 Star' categoryFairmont Chateau Laurier is perceived as offering remarkable services and having friendly staff, creating a welcoming environment for guests. However, some aspects do not align with typical five-star expectations. While the hotel provides complimentary items and is praised for its good value for money, there are noted shortcomings in service and amenities. Some guests were surprised at the lack of a comprehensive breakfast buffet and no free Wi-Fi, which is usually a standard in five-star establishments. The comfort level of rooms also fell short for some visitors. Despite having a huge pool, the restriction of only allowing ten guests at a time raised concerns. The hotel’s policy of accepting pets in the rooms surprised many, who felt it detracted from its five-star reputation.
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