Edgewater Hotel and Conference Center

Gatlinburg 35.71326000, -83.51720800 , 402 River Road (Show on Map)
8.2
Very Good


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Summary of reviewsThe Edgewater Hotel and Conference Center in Gatlinburg stands out for its exceptionally convenient location, providing easy access to downtown attractions, shops and the picturesque mountain and river views. This ideal base for exploring Gatlinburg is complemented by serene settings that remain peaceful despite the hotel's central position. The proximity to attractions, coupled with clean rooms, friendly staff and a satisfying breakfast, positions the hotel as a prime choice for visitors.

The breakfast receives primarily positive feedback for its variety and quality. Guests enjoy the hot breakfast options, spacious dining area and convenience of the complimentary meal. Although a few found the breakfast repetitive and lacking for vegetarians, it generally adds to the hotel's appeal.

The rooms are recognized for their cleanliness and comfort with cozy furnishings and lovely views from the balconies. While some fixtures appear dated and there are occasional maintenance issues, the overall room experience is positive thanks to the responsive staff and overall hygiene.

Cleanliness is widely appreciated with many guests noting the well-kept public areas, fresh towels at the pool and efficient housekeeping. However, there are occasional lapses, such as dirty hallways and dated décor. Renovations seem to be in progress, addressing some of these concerns.

The hotel staff consistently receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Despite minor isolated negative remarks, the staff's dedication to exceptional service stands out.

The complimentary WiFi, although appreciated by some for its speed and reliability, often disappoints others with weak signals and intermittent connectivity issues. Improvements in this area would be beneficial.

The pool area, especially popular with families, is a major highlight. The well-maintained indoor and outdoor pools, complete with water slides, receive frequent commendations. Some concerns about overcrowding and over-chlorination are noted, but overall, the pool area is enjoyed by both children and adults.

Parking, on the other hand, is a mixed experience. The covered parking is appreciated, but the tight spaces and challenging maneuverability, especially for larger vehicles, are frequently mentioned drawbacks. Improved design and capacity would enhance this aspect.

The hotel is highly praised as a family-friendly destination with numerous activities and a safe, welcoming environment catering well to families. The convenient location further enhances its appeal for family stays.

Nightlife enthusiasts appreciate the hotel's proximity to bars and entertainment venues, while still maintaining a quiet retreat. Though noise is occasionally mentioned, safety and accessibility to the nightlife are significant positives.

Bed comfort receives mixed reviews; while many guests find the linens and pillows comfortable, others describe the beds as too firm or outdated. Updating the mattresses and addressing size concerns would improve the sleeping experience.

Overall, the Edgewater Hotel and Conference Center offers a solid, three-star experience with high value for money, predominantly positive aspects in location, cleanliness and customer service and significant potential to enhance certain facilities and amenities.
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Hotel with Indoor Pool
Guests can enjoy year-round swimming in the fully heated pool which has indoor and outdoor sides. The poolside hot tubs can be found in the indoor side while both sides of the pool offer plenty of space for loungers and seating.

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near Ski Resorts

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Heated Pool    Indoor Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types
Guest Reviews
8.2
Very Good
Location
The Edgewater Hotel and Conference Center in Gatlinburg boasts an impressively convenient location, widely praised by guests for its easy access to downtown attractions. Nestled just off the main stretch, it offers a perfect base for exploring the heart of Gatlinburg. Visitors appreciate being within walking distance of shops, restaurants, the Ripley's Aquarium and other popular sites, making it unnecessary to use a car during their stay.

Guests frequently highlight the hotel's serene setting by the river, providing a quiet retreat away from the hustle and bustle. Despite its central position, the hotel remains unaffected by city noise, giving it a peaceful charm. The stunning views of the mountains and the convenient creekside location add to the appeal.

Moreover, many reviews commend the accessibility to the main strip, making it easy to navigate and enjoy the vibrant activities Gatlinburg has to offer. Whether it's the beautiful scenery, the proximity to attractions or the advantage of free parking, the Edgewater Hotel provides a superb spot for a Gatlinburg getaway. Clean rooms, friendly staff and a delicious breakfast further complement this well-situated hotel.

Breakfast
The breakfast at Edgewater Hotel and Conference Center receives predominantly positive remarks from guests. Many reviewers celebrate the variety and quality of the food, highlighting the hot breakfast options as a major perk. Common favorites include biscuits and gravy, scrambled eggs, sausage and the pancake machine. The breakfast area itself is often praised for its spacious and well-attended environment, ensuring that there's plenty of room for guests to enjoy their meal comfortably.

Guests frequently mention the convenience and value of the complimentary breakfast, noting that it includes a good mix of hot and cold items such as cereals, fruits and juices. Some reviews emphasize the freshness and presentation of the food, describing it as delicious, well-prepared and plentiful.

However, not all feedback is entirely positive. A few reviewers found the breakfast to be bland and lacking in variety, particularly for vegetarians. Others noted that the seating area can become crowded during peak times and there were suggestions for more varied daily options. Despite these minor criticisms, the breakfast is generally regarded as a strong point of the hotel with guests appreciating the added convenience of a substantial morning meal as part of their stay.

Dinner
The Edgewater Hotel and Conference Center offers a convenient dining experience for guests. The breakfast, though sometimes leading to long queues and limited seating, is generally considered good. However, some guests opted to explore nearby Gatlinburg for a more varied and potentially better dining experience. The hotel's location proves advantageous with many dining options easily accessible. Despite the occasional repetition in the breakfast menu, the overall food offerings are satisfactory. Eating out seems to be a popular choice, but the hotel's food is decent enough for a quick meal when needed.

Rooms
The rooms at Edgewater Hotel and Conference Center are noted for their cleanliness and comfort with many guests appreciating their spaciousness and the comfortable bedding. Although the rooms are generally described as clean, they also appear to be quite dated with some fixtures and furniture showing their age. Guests frequently mention the need for aesthetic and functional updates, particularly regarding the bathrooms and certain amenities like the air conditioning and doors.

Positive remarks highlight that the rooms are cozy and some offer fantastic views of the mountains, river or pool with balconies being a valued feature. Additionally, rooms with hot tubs and fireplaces receive praise for their added comfort and luxury. However, the noise levels can be bothersome due to thin walls and doors.

On the negative side, some guests reported unpleasant odors, including musty smells and occasional maintenance issues such as wet floors near air conditioners, dripping faucets and shower drainage problems. Despite these drawbacks, the service appears prompt and responsive to issues like requiring a new TV. Overall, while the rooms may not impress with modern design or aesthetics, their cleanliness, comfort and certain scenic views make up for the dated decor.

Beds
Travelers to the Edgewater Hotel and Conference Center have varied opinions when it comes to the comfort of the beds. Many guests found the beds to be comfortable, consistently noting that they were able to enjoy a good night's sleep. The linens and pillows were often described as soft and plush, contributing to a pleasant sleeping experience.

However, not all feedback was as favorable. Numerous guests mentioned that the beds were firmer than expected with some finding them uncomfortably hard or even lumpy. There were also mentions of squeaky and outdated mattresses that detracted from the overall comfort. A significant number of reviews highlighted that the beds felt smaller than queen size, leading to a cramped feeling.

While the positive remarks about comfort, cleanliness and quality of linens were frequent, it's clear that some aspects of the beds, particularly firmness and size, could benefit from updates and improvements.

Cleanliness
Edgewater Hotel and Conference Center has garnered a mixed reputation regarding its cleanliness, but largely leans toward the positive. A significant number of guests frequently highlight the hotel's cleanliness as a key strength. Many reviews commend the rooms for being very clean, tidy and well-kept, suggesting that consistent efforts are made to maintain hygiene. The public areas, pool and breakfast spaces are often mentioned as well-maintained and clean, contributing to an overall pleasant environment.

Several visitors appreciated the clean towels available at the pool and the fresh appearance of the rooms upon arrival. Guests also noted that the cleaning service staff are friendly, helpful and efficient, which enhances the stay experience. The property's cleanliness extends to less obvious areas, such as windows and patios, which are also reported to be well-kept.

However, there are instances where the cleanliness did not meet expectations. A few reviews mention issues such as dirty hallways, outdated and shabby facilities, moldy showers and occasional lapses in daily room cleaning services. Some guests reported unpleasant odors and specific cleanliness issues like hair in tubs, dirty floors at elevators and dirty coffee makers in rooms.

While the hotel is described as an older building, it has been noted that it is undergoing renovations, which might address some of the negative feedback related to the dated appearance and occasional cleanliness lapses. The overall impression suggests that while there are areas for improvement, the Edgewater Hotel and Conference Center generally provides a clean and comfortable environment for its guests.

Staff
The reviews for the Edgewater Hotel and Conference Center consistently highlight the exceptional quality of the staff. Guests have frequently praised the team, describing them as friendly, polite and helpful across various interactions, from the front desk to housekeeping. The front desk staff, in particular, have received numerous compliments for being accommodating, knowledgeable and efficient, ensuring smooth check-ins and a welcoming atmosphere. Multiple guests noted the staff's professionalism and courteousness, which contributed significantly to their positive experiences. Despite a few isolated negative remarks, the predominant sentiment emphasizes the staff's dedication to providing excellent customer service and making guests feel welcomed and cared for during their stay.

Wi-Fi
The Edgewater Hotel and Conference Center offers complimentary WiFi, which some guests found to be fast, reliable and satisfactory with a good signal in certain areas. Travelers appreciated the free service and mentioned instances of strong and stable connections that met their needs. However, many guests encountered significant issues with the WiFi, such as weak and spotty signals, intermittent connectivity and overall poor performance. Multiple reviews highlighted that the WiFi was often unreliable, slow and inconsistent with some noting it didn't work well or at all. It's clear that the WiFi experience can be quite variable with room for improvement to ensure a more consistent and strong connection for all guests.

Pool
The pool area at the Edgewater Hotel and Conference Center leaves a strong impression on guests, particularly families. Highlights consistently mention the enjoyable indoor and outdoor pools with kids especially loving the water slides. Reviewers often describe the swim area as nice, super neat and well-maintained. The presence of safety features for kids adds a reassuring touch for parents.

Guests frequently commend the cleanliness and upkeep of the pool area, noting the clean and cute murals that add a fun, thematic vibe. The pool facilities, praised for their maintenance, are considered great for relaxation with some featuring unique aspects like a swim-under design connecting indoor and outdoor sections and even attractive views.

However, a few areas for improvement were mentioned. Some guests found the pools overcrowded and smaller than expected, leading to occasional disappointment. There were also comments about the pool and hot tub sometimes being over-chlorinated or dirty. Despite these issues, the overall consensus is that the pool area is a major highlight of the hotel, providing a fun and enjoyable experience for both kids and adults alike.

Parking
The Edgewater Hotel and Conference Center offers covered parking, which is a significant plus for guests. However, the general consensus is that the parking situation here is quite challenging. Multiple reviews highlight that the parking garage is very tight, making it difficult to maneuver, especially for larger vehicles like SUVs and trucks. The spaces are often described as narrow and small, which can be quite tricky. Moreover, there are frequent mentions of limited parking availability, leading to difficulties in finding a spot, particularly during peak times.

Concerns are also raised about the security and organization of the parking area with some guests pointing out that the layout is confusing. Despite these issues, a few reviews note that navigating the parking can be manageable with a bit of patience. Overall, it seems that while parking is provided, it may not be the most comfortable experience for those with larger vehicles or those unaccustomed to tight spaces. Improvements in the parking design and capacity could significantly enhance the guest experience at the hotel.

Family
The Edgewater Hotel and Conference Center is highly praised as a family-friendly destination, making it an ideal choice for those traveling with children. The hotel's indoor and outdoor pools, particularly the water slide, are a standout feature that children absolutely love, resulting in countless memorable moments. Notably, the well-designed pool area is consistently highlighted with many reviews mentioning that kids had a blast, making it perfect for family fun.

The hotel provides comfortable, quiet family rooms that cater well to the needs of families, ensuring a pleasant stay for all. The family-oriented atmosphere and amenities are frequently noted as being conducive to an enjoyable and relaxing family experience. The location is also seen as convenient for families, adding to the overall appeal.

Families consistently report having a great experience with many expressing that their children didn’t want to leave. The property's safe and friendly environment makes it a top recommendation for family stays, ensuring that both kids and parents can thoroughly enjoy their time together.

Nightlife
Edgewater Hotel and Conference Center boasts a prime location that appeals to those looking to enjoy the vibrant nightlife. Guests appreciate the convenience of being within walking distance to numerous bars and entertainment venues, making it easy to explore the local nightlife scene. Despite its proximity to the action, the hotel manages to maintain a peaceful atmosphere, ensuring that the nightlife does not disrupt a restful stay. Safety around the property at night is also a highlighted feature, providing peace of mind for guests. While there are occasional mentions of noise at night, the overall sentiment is that the hotel offers a thoughtful balance of accessibility to nightlife and a quiet, comfortable retreat.

3 Star
Edgewater Hotel and Conference Center offers a solid three-star experience, praised for its good value and prime location just a three-minute walk from the strip. Guests find the three-star amenities sufficient and reasonable for the price, providing high quality for its category. The hotel, although older and in need of updates, is clean and well-maintained, ensuring a decent and above-average stay for a three-star property. While there were minor issues with cleanliness and hard mattresses that need replacing, the overall experience met expectations for a three-star hotel. Guests appreciated the excellent stay for the price, often considering it better value than places like the Hilton Garden Inn. The Edgewater's location and affordability make it a good option for travelers seeking a budget-friendly stay in a convenient spot.

Rooms with Jacuzzi / Hot-Tub
The Edgewater Hotel and Conference Center has received mixed reviews about its jacuzzis and hot tubs. Guests frequently praised the hot tubs as a relaxing and comforting amenity after long days of walking, appreciating features like jacuzzi tubs with mirrors and well-maintained outdoor hot tub areas. Many enjoyed the convenience and luxury of having a hot tub or jacuzzi directly in their rooms, describing the experience as lovely and great.

However, there were also notable issues reported. Some guests experienced problems with the temperature with hot tubs not being warm enough or, in some cases, the heaters not functioning at all. There were instances of jets not working correctly and even some hot tubs being entirely out of order. These inconsistencies, including broken or poorly draining jacuzzi tubs, garnered some disappointment among visitors.

Despite these setbacks, the multiple hot tubs and their maintenance generally received positive remarks. While improvements are necessary in some areas, the overall presence of jacuzzis and hot tubs added a valuable touch to many guests' stays.

Business
Edgewater Hotel and Conference Center appeals to business travelers with its variety of facilities and services tailored to meet professional needs. The hotel provides a convenient location, making it a favorable choice for those needing to stay close to business venues. Business amenities, including accessible meeting rooms and a business center, cater well to corporate guests. Fast wifi is mentioned positively, although there is a noted instance of slow connection. The conference center is highlighted as an asset for hosting events and retreats. Overall, the hotel is described as business-friendly with suitable business facilities and services, making it a good option for business travel.

Accessible
The Edgewater Hotel and Conference Center receives positive feedback for its accessibility features, making it a suitable option for guests with disabilities. The hotel is praised for its accessible location, providing guests with easy access to various amenities and nearby attractions. Guests highlight the availability of handicap parking and handicap-friendly entrances, ensuring convenience upon arrival. The hotel rooms are designed to be accessible with many reviews mentioning accessible bathrooms and specific rooms designated for disabled guests. Elevators are consistently mentioned as easily accessible, contributing to the overall ease of mobility within the hotel. Visitors appreciate the handicap rooms and accessible parking spaces, enhancing their stay. While a few mentions indicate a need for reassessment on certain accessibility aspects, the majority of feedback confirms that Edgewater Hotel and Conference Center effectively caters to guests with mobility challenges with no major issues in accessibility reported. Overall, the hotel's efforts to accommodate disabled guests are well-received, making it a commendable choice for those in need of such facilities.

Heated Pool
The heated pool at Edgewater Hotel and Conference Center receives an array of positive remarks from guests. The pool is well-heated, particularly favored during the winter months, ensuring a warm and enjoyable experience. Both kids and adults seem to appreciate the comfortable water temperature, making it a fun and enjoyable activity for the family. The hotel offers both indoor and outdoor heated pool options with the indoor pool being a highlight for visitors seeking refuge from the colder weather.

The presence of a fun pool slide adds an extra layer of excitement, especially for children who seem to relish this feature. Guests frequently mention that the pool is nicely maintained and the availability of the heated pool is consistently noted as a positive aspect of their stay.

Although there were occasional mentions of pool temperature issues and only one jacuzzi working, the majority of the feedback points to a satisfactory and pleasant swimming experience. The heated pool is often described as great, fun and enjoyable with many guests highlighting it as a favorite part of their visit and a key amenity of the hotel.

Outdoor Pool
Guests at the Edgewater Hotel and Conference Center speak highly of the hotel's pool facilities, particularly enjoying the combination of both indoor and outdoor pools accompanied by two hot tubs. Families found the pools especially delightful, noting that children had a great time swimming and playing. The outdoor pool is frequently praised for being enjoyable, fun and in good condition overall. The water temperature was also mentioned as being pleasant and comfortable.

The slide at the outdoor pool received numerous positive remarks with many noting that it added an extra layer of enjoyment to their pool experience. Despite a few mentions of the outdoor pool not always being in perfect condition, the general sentiment pointed towards cleanliness and maintenance being satisfactory. The outdoor pool area was described as spacious and situated conveniently near the river.

A unique feature appreciated by visitors is the ability to swim between the indoor and outdoor pools seamlessly. Keeping the pool area open until 11 pm gave guests flexibility in their swimming schedules, further enhancing their stay.

While there were a few minor criticisms regarding the pool's condition and size, the overall impressions of the outdoor pool at Edgewater Hotel and Conference Center were largely positive, making it a highlight for many guests.

Indoor Pool
The Edgewater Hotel and Conference Center boasts an indoor pool that consistently receives positive feedback from its guests. Many describe the pool as being nice, great, lovely and amazing, highlighting its appeal as a relaxing and enjoyable amenity. Families especially appreciate the indoor pool, noting that kids thoroughly enjoy swimming and find the pool fun.

Visitors commend the pool’s maintenance and cleanliness with the heated feature being an added comfort. Despite the occasional comment on the water being cool or the pool being smaller than expected, the overall sentiment remains positive with guests appreciating the cozy atmosphere and good temperature of the water.

Additionally, the pool’s indoor-outdoor configuration, complete with a slide, is a big hit, particularly among children who enjoy the novelty and fun it provides. The indoor-outdoor aspect allows for versatility and continuous enjoyment regardless of the weather.

Overall, the indoor pool at the Edgewater Hotel and Conference Center is frequently praised for its cleanliness, pleasant temperature and family-friendly features, making it a standout feature of the hotel.


Yes, Edgewater Hotel and Conference Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

No, a spa isn't available at Edgewater Hotel and Conference Center.

No, Edgewater Hotel and Conference Center doesn't allow dogs.

Yes, parking facilities are available at Edgewater Hotel and Conference Center.

Yes, Edgewater Hotel and Conference Center has a gym.

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