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Summary of reviewsThe Mercure Lyon Genas Eurexpo hotel has consistently received positive feedback from guests, praising various aspects of their stay. Located strategically near Lyon-Saint Exupéry Airport, major highways and notable venues like the Groupama Stadium and the Eurexpo, the hotel offers easy accessibility for travelers, concert-goers and event attendees. Despite its proximity to well-trafficked spots, it ensures a peaceful retreat due to its calm surroundings and effective soundproofing. The hotel provides free and secure parking, along with warm and welcoming staff, enhancing the overall convenience and comfort.
Breakfast at the hotel is generally well-received, characterized by a variety of options, including fresh orange juice and customizable items like eggs. Although some guests feel there's room for improvement in terms of variety and timely replenishment, most appreciate the hearty and rich breakfast selection.
The hotel's restaurant garners praise for its quality meals prepared with fresh ingredients, served in a relaxing atmosphere with attentive staff. Though slightly on the expensive side, the dining experience is highly recommended by many guests.
Guests commend the spacious and comfortable rooms, noting the high level of cleanliness, modern decor and particularly comfortable beds. While a few mentions of outdated decor and minor maintenance issues exist, the overall feedback highlights the rooms as a strong point for the hotel.
Cleanliness is consistently highlighted across various reviews with the hotel maintaining high standards in both rooms and common areas. The staff's professionalism, friendliness and attentiveness significantly contribute to a welcoming and comfortable stay with many guests appreciating their willingness to accommodate specific dietary needs.
The hotel's pool, though small, adds a pleasant touch to the experience, offering a serene environment for relaxation. The pool area's ambiance, combined with the staff's exceptional service, enhances the overall appeal, despite occasional size concerns and operational issues.
Parking facilities at the hotel are highly favored, offering a large, secure and free parking area with additional features like charging stations for electric cars and ample space for people with reduced mobility. The monitored underground garage, praised for its cleanliness and security, adds to the peace of mind for guests, ensuring a hassle-free experience.
Lastly, the beds receive consistent acclaim for their comfort, contributing to a restful and enjoyable stay. Descriptions of the bedding as comfortable and cozy further underline the hotel's commitment to providing a comfortable sleeping environment.
In summary, Mercure Lyon Genas Eurexpo emerges as a well-rounded hotel offering excellent location, comfortable and clean accommodations, quality dining and exceptional service, making it a commendable choice for travelers. Show more
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Categories
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Twin RoomThe rooms offer a view of Lyon or Genas.
Privilege Room with Double BedThis room has a view of Lyon or Genas.
Standard Double RoomThis room has a view of Lyon or Genas.
Guest Reviews
8.3
Very Good
Location
The Mercure Lyon Genas Eurexpo boasts a strategic and convenient location, especially advantageous for those traveling through or planning a stopover. It's ideally situated near Lyon-Saint Exupéry Airport, making it perfect for air travelers. Guests have commended its calm and quiet surroundings, providing a peaceful retreat from the hustle and bustle. Although the hotel is on the outskirts of Lyon and somewhat removed from the city center and public transport, its proximity to major highways ensures easy accessibility for those on the road.
For event-goers, the hotel's location near the Groupama Stadium (just 5 km away) is particularly praised, making it an excellent choice for attending concerts or sports events. Additionally, its closeness to venues like the Eurexpo trade show center and local amenities such as McDonald’s adds to its appeal. The hotel also benefits from being near some well-trafficked spots without the accompanying noise, ensuring a comfortable stay.
Offering free secure parking and being known for its warm and welcoming staff, Mercure Lyon Genas Eurexpo balances comfort with convenience effortlessly. This makes it an optimal choice for travelers seeking easy access to Lyon’s airport, highways and major events, while enjoying a tranquil and restful environment.
Breakfast
Mercure Lyon Genas Eurexpo hotel generally receives positive feedback for its breakfast offerings. Guests frequently mention a very good and plentiful breakfast experience with a great variety to choose from. Many highlight the breakfast as being varied, complete and hearty, topped off with fresh orange juice. The breakfast buffet is often described as rich and delicious, making it a delightful start to the day.
Some reviews emphasize practical and varied breakfast options, allowing guests to customize aspects like making their own eggs, which added a nice touch. The breakfast service starts early and is considered well-taken care of by friendly and welcoming staff. However, a few guests noted areas for improvement, such as the breakfast being not too extensive with limited choices and average pastries. There are also mentions of the breakfast being somewhat basic and not always worth the price with occasional issues of empty plates not being replenished promptly.
In summary, while most guests appreciate the varied and high-quality breakfast at Mercure Lyon Genas Eurexpo, there are some who feel the breakfast could be more extensive and better managed, especially considering the price.
Dinner
The restaurant at Mercure Lyon Genas Eurexpo has received numerous positive reviews for its delightful dining experience. Guests consistently praise the quality of the meals, highlighting fresh ingredients and delicious dishes served in a relaxing setting. The service is described as outstanding with staff being particularly helpful and attentive. Many diners enjoyed views of the courtyard, which added to the pleasant atmosphere both indoors and outdoors. The restaurant is noted for being very good and decent, albeit a bit on the pricier side. Overall, the dining experience at this hotel is highly recommended for its excellent, albeit slightly expensive, cuisine.
Rooms
Mercure Lyon Genas Eurexpo offers a delightful experience, particularly with its spacious and comfortable rooms. Guests have frequently appreciated the large, well-decorated and well-equipped rooms that provide a cozy and modern atmosphere. The beds, in particular, receive high praise for their comfort, contributing to a restful stay. Cleanliness is another strong point with many reviews highlighting the hotel's high standards in this regard.
The bathrooms are noted for being spacious and modern, adding to the overall comfort of the accommodations. Despite some mentions of outdated decor and minor upkeep issues such as peeling paint, the general consensus is that the rooms offer a generous amount of space and are well-suited for a pleasant stay.
Common areas of the hotel also reflect the spacious and well-decorated nature of the rooms. Guests have noted that the hotel is particularly suitable for a stopover, though its location in an industrial area might not cater to all preferences. The breakfast is generally well-received, although there have been mentions of a limited selection of pastries.
Overall, Mercure Lyon Genas Eurexpo stands out for its comfortable, clean and spacious rooms, ensuring a relaxing experience for its guests.
Beds
The beds at Mercure Lyon Genas Eurexpo receive high praise from guests for their comfort and quality. Descriptions like comfortable bed and cozy beds are common, along with mentions of the comfort of the bedding. Guests appreciate the comfortable mattress and pillow combination and many highlight the extremely comfortable and spacious rooms. Despite a few comments suggesting that the mattress might need to be reviewed or referring to the bedding as mediocre, the overall sentiment points to a positive and restful experience. The perfect bedding is frequently noted, contributing to a very comfortable stay.
Cleanliness
Mercure Lyon Genas Eurexpo generally receives high marks for cleanliness, design and decoration from its guests. The rooms are described as clean, spacious and comfortable with particular praise given to the cleanliness of both the beds and bathrooms. Visitors consistently highlight the hotel's very clean and well-kept establishment. Positive mentions also include the excellent breakfast offered and the hotel's convenient location for travelers passing through.
Guests appreciate the welcoming and friendly staff, which adds to the overall pleasant experience. Impeccable service and spotless rooms contribute to a sense of peace and comfort during the stay. However, a few reviews did point out areas needing improvement, such as the cleanliness of access corridors and the presence of spider webs in some rooms. Despite these occasional issues, the overall feedback underscores a high standard of cleanliness, making it a commendable choice for travelers.
Staff
At the Mercure Lyon Genas Eurexpo, the staff earns high praise for their exceptional service and friendly demeanor. Guests frequently highlight the team’s kindness, attentiveness and professionalism. From reception to housekeeping and catering, the staff consistently provides a warm and welcoming atmosphere. Many reviews commend specific employees for their courteous and helpful manners, ensuring that all visitors feel valued and cared for.
A standout mention goes to Nizar, who has been recognized for his professionalism. The hotel staff's ability to accommodate specific dietary needs, such as vegan and dairy-intolerant diets, adds to the positive experience. Guests appreciate the personalized and cheerful welcome they receive, which significantly enhances their stay. Overall, the seamless combination of friendliness, efficiency and a strong sense of service defines the staff's approach at Mercure Lyon Genas Eurexpo.
Pool
Mercure Lyon Genas Eurexpo offers a notable pool facility that draws attention despite its small size. The hotel's setting allows guests to enjoy their morning coffee on the outdoor terrace, creating an inviting and serene atmosphere. Visitors appreciate the hotel's calm pool area, though some note it may appear larger in promotional photos. While the pool is a bit small and can get occupied quickly, the overall experience is enhanced by the kindness and accommodating nature of the staff, who go out of their way to ensure guest comfort. The pool, located conveniently near the stadium, adds to the hotel's charm, though it occasionally faces issues such as being out of service. Overall, the pool adds a pleasant touch to the guest experience at this magnificent hotel.
Parking
Mercure Lyon Genas Eurexpo offers a highly favorable parking situation, consistently praised by its guests for its various features. The hotel provides a large, secure and free parking area, which is particularly appreciated by visitors. For those with electric cars, the hotel includes charging stations, enhancing convenience. Guests also noted the ample free parking available for people with reduced mobility.
The parking options are not just outdoor but also include a spacious, monitored and private underground garage. This underground facility has received multiple acknowledgments for its cleanliness and security, providing peace of mind especially during the night. Additionally, the fact that the underground parking is free and included in the accommodation price adds significant value for travelers. Motorcyclists also find the large underground garage accommodating, making parking easy and hassle-free.
In summary, parking at Mercure Lyon Genas Eurexpo is a well-regarded feature, offering secure, convenient and free options, whether it's outdoor or in the hotel's expansive underground garage. This ensures a stress-free experience when it comes to vehicle safety and accessibility.
Yes, Mercure Lyon Genas Eurexpo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Lyon Genas Eurexpo.
Yes, Mercure Lyon Genas Eurexpo welcomes dogs.
Yes, parking facilities are available at Mercure Lyon Genas Eurexpo.
No, Mercure Lyon Genas Eurexpo doesn't have a gym.