The Prestige Hotel Penang, a Member of Design Hotels

Georgetown 5.41681100, 100.34268900 , 8 Gat Lebuh Gereja (Show on Map)
8.8
Excellent


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Summary of reviewsThe Prestige Hotel Penang, a Member of Design Hotels, situated in the heart of George Town, boasts an ideal location for exploring Penang’s historic and cultural landmarks. Positioned near major attractions like Little India, Chinatown, Armenian Street and the UNESCO Heritage-listed precinct, guests can easily access notable sites such as the clock tower, Fort Cornwallis and the Masjid Kapitan Keling. Despite its central location, the hotel offers a quiet retreat from busier areas, enhanced by nearby dining options and cafes. The hotel's modern design, cleanliness and friendly staff elevate the guest experience, making it a memorable stay.

Breakfast at The Prestige Hotel Penang, a Member of Design Hotels has mixed reviews with many guests praising the breakfast for its extensive variety and delicious offerings catering to both Asian and European tastes. However, some guests found the selection limited and not up to the expectations of a 5-star establishment. Dinner at the Glasshouse restaurant is generally well-received for its tasty food and prompt, reasonably priced in-room dining service, though the evening ambiance of the restaurant could use improvement.

Guests consistently rave about the rooms, highlighting their spaciousness, stylish decor, cleanliness and comfort. The rooms come with great amenities such as complimentary snacks and drinks and the king-sized beds are particularly praised for their comfort. The housekeeping staff maintains high standards, ensuring a pleasant stay for all.

The hotel is also commended for its remarkable hospitality with attentive and friendly staff across all levels, including reception, housekeeping and dining. Specific employees have been highlighted for their outstanding assistance, contributing significantly to the positive guest experience.

The Wi-Fi service is generally reliable with strong connections and satisfactory internet speed throughout the hotel, making it suitable for both leisure and work. The gym, while small, is clean, well-maintained and open 24/7, providing adequate facilities for a basic workout.

One of the standout features is the rooftop infinity pool, which offers stunning ocean views and a serene environment. Although the pool's size has received mixed reviews, the overall sentiment is positive with the pool providing a fantastic relaxation spot.

Parking facilities at the hotel are also well-received with guests appreciating the ample, convenient and clean parking options. Complimentary parking is a noted benefit, although some guests have faced minor issues with indoor parking spots and access cards.

For families, The Prestige Hotel Penang, a Member of Design Hotels offers a warm and welcoming environment with kid-friendly amenities and spacious rooms suitable for family stays. Additional touches such as helpful staff and clean facilities enhance the family-friendly nature of the hotel, making it a preferred choice for families visiting Penang.

Overall, The Prestige Hotel Penang, a Member of Design Hotels is praised for its prime location, comfortable and clean accommodations, excellent service and beautiful facilities, making it a highly recommended destination for travelers.
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Room Types
Deluxe Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV. The unit has 2 beds.

Premier Deluxe The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. The double room offers a tea and coffee maker, a safe deposit box, tumble dryer, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

Deluxe King Room The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. The unit offers 1 bed.

Deluxe Trio Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The family room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 2 beds.

Loft Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. The suite provides a minibar, a tea and coffee maker, executive lounge access, a flat-screen TV, as well as city views. The unit offers 1 bed. This room offers: - 1 bottle of house wine and snacks upon arrival - Complimentary in-room minibar - 10% discount on total food and beverage bill in The Glasshouse, except promotional items & alcoholic beverages

Executive Deluxe King The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a bidet. The unit has 1 bed.

Guest Reviews
8.8
Excellent
Location
Located in the heart of George Town, The Prestige Hotel Penang, a Member of Design Hotels boasts a prime location that is ideal for sightseeing and exploring the city on foot. Situated near major attractions such as Little India, Chinatown, Armenian Street and the UNESCO Heritage-listed precinct, guests can easily walk to iconic sites like the clock tower, Fort Cornwallis and the Masjid Kapitan Keling. The convenience extends to nearby supermarkets, hawker centers and the ferry terminal, making it easy to access local food and transport.

Despite being centrally located, the hotel is set in a quieter part of Georgetown, offering a peaceful retreat from the busier districts. The hotel’s proximity to cultural hotspots, historical monuments and vibrant street art scenes makes it a perfect starting point for any adventure in Penang. The surrounding areas have a variety of dining options and cafes, adding to the overall convenience and charm of staying at The Prestige Hotel.

Lastly, the hotel itself is described as clean and modern with friendly and helpful staff, elevating the guest experience. The strategic location, paired with excellent facilities and services, ensures that guests have a memorable stay while enjoying all that George Town has to offer.

Breakfast
The breakfast experience at The Prestige Hotel Penang, a Member of Design Hotels has garnered a mixed array of opinions from guests. On the positive side, many appreciated the breakfast as being very good, noting the extensive variety, delicious offerings and catering to both Asian and European tastes. Descriptions such as excellent, amazing and superb frequently appeared, suggesting that a significant number of visitors found the breakfast to exceed their expectations. The buffet spread, in particular, was highlighted for its diversity and quality with extended hours and options for all tastes.

However, there were also several constructive criticisms pointed out by guests. Some expressed disappointment, especially given the hotel's high-end status. Key issues included a lack of variety with some guests describing the selection as limited, average or even poor. There were mentions of the breakfast menu being very Asian-centric, which might not cater to all guests' preferences. Additionally, a few guests found the food quality to be subpar with specific complaints about the taste and freshness of certain items. Several emphasized that the breakfast could be improved with particular focus on the buffet side and the standard of offerings, which some did not find befitting a 5-star establishment.

Overall, while many guests enjoyed the breakfast, appreciating its quality and variety, there is a notable consensus that there is room for improvement to enhance the dining experience further, especially in terms of variety and consistency.

Dinner
Dining experiences at The Prestige Hotel Penang, a Member of Design Hotels's Glasshouse restaurant present a mix of opinions. Diners generally appreciated the great and delicious food, noting the diverse and enjoyable menu. Some described their dinner as one of the better meals they've had in a hotel with compliments on the nice in-room dining, which was prompt, reasonably priced and of good quality, despite a slight lack of selection and occasional issues with overcooked dishes.

However, the dining ambiance left some guests wanting more. The restaurant's atmosphere in the evening received criticism for being too bright and more akin to a breakfast room, leading to a lack of coziness and ambiance for evening meals. Some guests suggested that situating the restaurant/bar higher up would make the venue more charismatic.

While the helpful staff, such as Khar Khei, received praise for their assistance with dinner arrangements, the overall sentiment suggests that improvements in both the ambiance and certain aspects of the F&B services could enhance the dining experience to match the high standards expected of the establishment.

Rooms
The Prestige Hotel Penang, a Member of Design Hotels offers an exceptional accommodation experience characterized by beautifully decorated and modern rooms. Guests frequently highlight the rooms' spaciousness and stylish interiors, often noting the impressive attention to detail in the design. The rooms are consistently described as clean, comfortable and equipped with great amenities, including complimentary snacks and drinks.

Most guests find the bed, particularly the king-sized ones, to be extremely comfortable and spacious. Many reviews point out the practical and appealing room layout, including features like separate bathroom areas and chic, modern decor. The rooms are ideal for couples and provide a cozy atmosphere with some reviewers praising unique touches such as nostalgia candies.

Despite some isolated mentions of rooms being smaller than expected or lacking brightness, the overall sentiment leans towards satisfaction with the cleanliness and comfort provided. The suite rooms, in particular, receive high marks for being luxurious and spacious.

Additional positives include the hotel's room service, excellent free movies selection and the beautiful views from certain vantage points within the hotel. Overall, the combination of elegant design, modern comforts and meticulous maintenance makes The Prestige Hotel Penang, a Member of Design Hotels a highly recommended place to stay.

Beds
The Prestige Hotel Penang, a Member of Design Hotels receives high praise for its beds from guests, emphasizing their comfort and contributing to a restful stay. The beds are frequently described as very comfortable, cozy and inviting, often making visitors feel well-rested, akin to sleeping like a baby. Many reviews highlight the large and spacious nature of the beds with adjectives like huge, big and king-sized being mentioned repeatedly, adding to the overall comfort. The softness and coziness of the pillows are also noted, enhancing the sleeping experience.

Guests appreciate the cleanliness of the beds and the quality bedding provided. The warmth of the lighting combined with the coziness of the bed makes the rooms feel inviting. The exceptional quality of mattresses contributes to what some describe as the most comfortable beds they've encountered. However, a few reviews mention that bed quality could vary with some noting firmness or a dip indicating a little wear. Instances of discomfort for some, particularly with pillows and the occasional firmness of beds, were highlighted by a handful of visitors.

Overall, the beds at The Prestige Hotel Penang, a Member of Design Hotels are a significant contributor to the guest experience with the majority of reviews leaning towards positive experiences, ensuring visitors anticipate a good night's sleep.

Cleanliness
The Prestige Hotel Penang, a Member of Design Hotels is consistently praised for its impeccable cleanliness and modern aesthetic. Guests frequently highlight the rooms as very clean, tidy and comfortable with daily housekeeping ensuring that the high standards are maintained. Many reviews describe the hotel as spotlessly clean with rooms and public areas both receiving top marks for their upkeep. The decor is noted to be modern and thoughtfully designed, contributing to the overall pleasant ambiance of the hotel.

The spaciousness of the rooms and quality of the toiletries provided add to the guests' comfort, while the environment is consistently described as clean and inviting. Although there are minor mentions of dust in certain areas, the general consensus is that The Prestige Hotel is very well-maintained with efficient housekeeping staff who do a great job daily.

In addition to the cleanliness, guests appreciate the quiet and cozy atmosphere, making it an ideal place for a restful stay. The complimentary drinks and snacks, replaced daily, are a nice touch that further enhances the overall enjoyment of the stay. The hotel's aesthetics and perfect surroundings are repeatedly noted, providing a visually pleasant experience alongside the practical comforts.

Despite a few comments on areas that could see slight improvements, the overarching sentiment is one of satisfaction with the cleanliness and overall upkeep of The Prestige Hotel Penang, a Member of Design Hotels. The combination of clean, spacious rooms and attentive housekeeping makes it a top choice for travelers seeking a comfortable and hygienic stay in the heart of the city.

Staff
The Prestige Hotel Penang, a Member of Design Hotels stands out for its remarkable hospitality, as consistently mentioned by guests. The front service is described as excellent with front desk and concierge staff being notably helpful and friendly. The staff at all levels – including reception, housekeeping, restaurant and security – are frequently praised for their exceptional service and attentiveness.

Guests highlight the professionalism, courtesy and promptness of the team with several mentioning specific employees like Jack, Zain, Khar Khei and Deepak for their outstanding assistance. The hotel's employees are noted for being accommodating, proactive and ensuring that nothing is ever too much trouble.

Service is consistently referred to as thoughtful and attentive, especially in regard to room cleaning and dining arrangements. The warm, personable nature of the staff contributes significantly to the positive guest experience, fostering a welcoming atmosphere. Numerous reviews emphasize the staff’s friendliness, politeness and resourcefulness, enhancing overall satisfaction and contributing to excellent hospitality.

Overall, the staff at The Prestige Hotel Penang, a Member of Design Hotels consistently achieve high marks for their professionalism and friendliness, making the hotel experience notably positive for its guests.

Wi-Fi
The Prestige Hotel Penang, a Member of Design Hotels offers an overall satisfactory internet experience for guests. The Wi-Fi signal is generally strong throughout the hotel and the connection speed is deemed acceptable by many visitors. Guests have appreciated the availability of free movies and YouTube, enhancing their in-room entertainment with the smart TV setup. While there are occasional remarks about the internet being slow, most reviews indicate a reliable Wi-Fi service. The hotel staff receive high praise for their excellent service, contributing to a positive stay. Overall, the hotel provides decent Wi-Fi access, which meets the needs of most guests.

Gym
The Prestige Hotel Penang, a Member of Design Hotels offers a gym that is open 24/7, allowing guests the flexibility to work out at any time. The gym, located on the fourth floor, is noted for being well-maintained, clean and tidy with new and user-friendly equipment. Despite its small size and limited space, the relaxed environment and neat setup appeal to many. While the fitness center provides basic facilities and is well-equipped with good equipment, some guests have pointed out the absence of free weights as a drawback. Overall, it serves well for basic workout needs and is quite convenient for guests looking for a quick exercise session during their stay.

Pool
The Prestige Hotel Penang, a Member of Design Hotels boasts an array of positive feedback regarding its rooftop pool. The heated saltwater infinity pool is a standout feature, offering breathtaking ocean views that are particularly divine in the morning. Guests describe the pool experience as lovely and a perfect spot for cooling off on a hot day.

The pool area, while compact, is well-located with a beautifully designed setting that includes a great view of the sea. Cleanliness is generally maintained and the spacious layout adds to the overall appeal. The poolside ambiance is considered fantastic with many appreciating the opportunity to relax in such a mesmerizing and picturesque environment.

However, the pool's size has received mixed reviews with some guests finding it a bit smaller than expected and occasionally crowded. Additionally, the rooftop pool’s maintenance has been noted to waver at times. Despite these minor setbacks, the overall consensus highlights the pool as a great aspect of the hotel, enhancing its reputation with its beautiful, Instagram-worthy views and serene atmosphere.

Parking
The Prestige Hotel Penang, a Member of Design Hotels generally receives favorable reviews for its parking facilities. Guests appreciate the easy and convenient parking options, noting that ample parking spaces are available and the area is not crowded. Complimentary parking is a notable perk with hotel guests benefiting from free parking for the duration of their stay. The parking area is described as bright, spacious and super clean, ensuring a hassle-free experience.

While most guests found the parking straightforward and ample, some noted that the indoor parking is slightly limited and can be difficult to find. A few reviews mention less positive experiences with parking assistants and the need for better access card functionality. Nonetheless, features like a free charger for hybrid cars and reserved, neat parking spots add to the overall positive assessment of the parking facilities at The Prestige Hotel Penang, a Member of Design Hotels.

Family
The Prestige Hotel Penang, a Member of Design Hotels offers a warm and welcoming environment, making it a suitable option for families. Many reviewers commend its kid-friendly atmosphere and family-friendly amenities. The rooms cater well to families with options featuring separate bedrooms for children, spacious restrooms and accommodations that comfortably fit a family of three. The design and decor are considered both original and suitable for families, ensuring a comfortable and enjoyable stay.

The staff is frequently mentioned as being helpful and friendly, contributing to a positive overall experience. Guests appreciate the hotel's clean and neat rooms and the superb facilities available for families.

However, some reviews denote a preference for a business clientele and couples, implying that family-specific amenities like a kids' play area and a kids' pool could be more developed. Despite this, the hotel offers good value for money and serves as a great escape from the hustle of daily life. While there are a few critiques regarding the front office staff and management, most feedback highlights the hotel's family-friendly nature and the excellent facilities that make it a great choice for families visiting Penang.

5 Star
The Prestige Hotel Penang, a Member of Design Hotels garners mixed reviews regarding its five-star rating and services. While the ambiance and some aspects of service align with five-star expectations, several guests feel that certain elements fall short. Notably, the breakfast offerings and buffet left many unimpressed, suggesting that the hotel could improve in this area. Despite the setbacks, the hotel's atmosphere and staffing receive positive remarks, reflecting a commendable effort towards maintaining high standards. However, the overall consensus indicates that the hotel does not fully meet the levels expected from a five-star establishment, leading some to rate it closer to 4 or even 3.5 stars.

Outdoor Pool
The Prestige Hotel Penang, a Member of Design Hotels boasts a rooftop infinity pool praised for its luxurious setting and picturesque views, making it an ideal spot for relaxation and photography. Despite its smaller size, the pool offers a refreshing escape with its captivating rooftop vantage point. Some guests noted that the pool area lacks a shower and closes early, but overall, it is well-regarded for its excellent ambiance and cooling respite. The hotel's festive Lion Dance performances further enhance the vibrant atmosphere during Chinese New Year.

Honeymoon
The Prestige Hotel Penang, a Member of Design Hotels is an excellent choice for honeymooners seeking a romantic getaway. Guests have consistently praised the hotel for its suitability for couples, describing it as a perfect romantic place for a honeymoon stay. The property offers a dedicated honeymoon suite, enhancing the overall experience with a setting designed specifically for honeymoon trips. The staff add a thoughtful touch by gifting guests complimentary slices of brownie cake, further contributing to the special atmosphere. Overall, the hotel's facilities and amenities make it an ideal destination for those looking to celebrate their love in style and comfort.

Boutique-Style
The Prestige Hotel Penang, a Member of Design Hotels is a true gem that seamlessly combines historic charm with modern conveniences, offering guests a beautifully designed and stylish experience. This compact, yet meticulously clean hotel is celebrated for its aesthetically pleasing decor, which features a perfect blend of retro touches and contemporary fashion. The hotel's boutique style is evident in every corner, making it a great choice for those who appreciate high design and attention to detail. The grandeur of the building is both regal and welcoming, providing a picturesque setting that looks stunning both in person and in photos. Perfectly capturing yesterday's charm while providing today's amenities, it's a delightful stay for anyone seeking a high-end boutique hotel experience.

Luxury
The Prestige Hotel Penang, a Member of Design Hotels offers a luxurious experience that seamlessly blends style, comfort and modernity. Guests are welcomed into a beautifully designed, well-maintained building that exudes an upscale atmosphere. Every aspect of the hotel, from the chic room design to the exclusive amenities, reflects a focus on high-end, five-star service. The modern rooms, inspired by luxury train cabins, provide a stylish yet nostalgic feel without compromising on comfort. Overall, the hotel delivers an excellent stay with prestigious accommodations that promise to leave a lasting impression of opulence and sophistication.

Romantic
The Prestige Hotel Penang, a Member of Design Hotels is an ideal destination for couples seeking a romantic retreat. With its ambient and romantic atmosphere, the hotel offers a perfect setting for a honeymoon or a relaxing getaway. Guests have praised the clean environment and the beautiful architecture, location and facilities, which all contribute to a memorable stay. The rooms are specifically noted for their suitability for couples, enhancing the overall romantic experience. Highlights include the romantic rooftop pool, which provides stunning views and a serene escape. The hotel’s close proximity to city lights adds to its allure, making it a gorgeous place to stay for couples. While it may not be the best option for those traveling with small babies, it excels in providing a romantic and intimate environment.


Yes, The Prestige Hotel Penang, a Member of Design Hotels has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at The Prestige Hotel Penang, a Member of Design Hotels.

No, The Prestige Hotel Penang, a Member of Design Hotels doesn't allow dogs.

Yes, parking facilities are available at The Prestige Hotel Penang, a Member of Design Hotels.

Yes, The Prestige Hotel Penang, a Member of Design Hotels has a gym.

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