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Summary of reviewsHygienic Hotel Liberty Plaza is conveniently located close to the airport and Phoenix Mall Kurla, as well as other significant malls, providing guests with easy access to shopping, dining and transit options such as taxis, Uber and metro services. Despite these conveniences, the surrounding neighborhood's poor condition—described as dirty and unsafe—left many guests with mixed feelings about the location.
The breakfast at Hygienic Hotel Liberty Plaza receives positive feedback for its quality and taste. Guests appreciate the delicious food and good coffee, as well as the professional and friendly staff, making breakfast a memorable part of their stay. Although some found the options limited and experienced occasional service delays, the overall breakfast experience was well-regarded, especially by those in upgraded rooms.
Guest reviews highlight the cozy interiors and comfort of the rooms, praising the clean towels, sheets and bathrooms, along with comfy beds and basic amenities like a sink and shower. However, several issues were recurrently mentioned: the rooms were often smaller than depicted in photos, leading to feelings of congestion and some lacked windows and proper ventilation. Cleanliness concerns were significant with reports of dirty rooms, unchanged linens and unpleasant smells, pointing to a need for better maintenance.
Cleanliness and hygiene concerns were frequently raised with many guests encountering dirty and smelly rooms, unsanitary bathrooms and general neglect. Issues such as insects, fungi on beds and mold on pillows were noted, further detracting from the stay. The overall lack of cleanliness extended to the lobby and surrounding areas and unresponsive management, weak air conditioning, malfunctioning Wi-Fi and noise also contributed to the discomfort.
Despite some negative feedback, the staff at Hygienic Hotel Liberty Plaza were often praised for their friendliness, helpfulness and courteous behavior. Many guests appreciated the staff's quick response times and attentiveness with particular commendation for individuals like a manager named Sayyed Ali. However, some guests did report unresponsive or rude encounters with staff, indicating variability in service quality.
While some guests found the good service and convenient location acceptable, many reviews suggest that the Hygienic Hotel Liberty Plaza falls short of its three-star rating. Discrepancies between advertised room pictures and actual conditions, coupled with significant cleanliness issues and a less-than-ideal surrounding area, did not align with guest expectations. The overall sentiment indicates that the hotel struggles to meet the promised standards, leading many to feel that the cost does not justify the experience and amenities provided.
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