Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsNovotel Gent Centrum is highly favored for its exceptional location right in the heart of Ghent, providing easy access to the city's attractions, historical sites, bars, restaurants and public transport. Guests find it an ideal base for exploring Ghent's rich culture and history, appreciating both the central and tranquil environment.
The breakfast offerings receive mixed feedback. Many guests praise the extensive and varied selection that includes fresh and delicious choices, calling the breakfast fantastic. However, some found the dining area crowded and questioned the value for money with occasional issues concerning the availability of certain breakfast items.
Dinner experiences at the hotel are varied. Although the restaurant was reportedly often closed, guests enjoyed the local dining options nearby. The hotel bar is praised for its atmosphere, but some guests were disappointed by limited availability of advertised food options and early closure times.
The rooms are generally considered clean, spacious and practical with appreciated amenities such as coffee facilities and refrigerators. Families particularly value the provision of adjoining rooms. However, there are several comments about outdated furniture and temperature control issues and some rooms suffer from noise disruptions.
Cleanliness is generally maintained to a good standard, though consistency can vary. Public areas and bathrooms fare better in terms of cleanliness than some guest rooms, which might show signs of wear and tear or occasional lapses in daily cleaning.
Staff are frequently highlighted for their friendliness, helpfulness and professional attitude, greatly contributing to the overall positive guest experience. Occasional less positive interactions seem to be the exception rather than the norm.
The WiFi is generally satisfactory with many guests finding it adequate for their needs despite occasional complaints about speed and consistency.
The outdoor pool, although small, is considered a charming and clean feature, providing a relaxing spot despite some issues with temperature and occasional closures.
Families find the hotel welcoming and convenient with spacious and practical rooms, thoughtful touches for children and a central location that facilitates easy exploration of the city. However, noise issues can affect the family rooms, particularly during local festivals.
The hotel's central location also means it is close to Ghent's vibrant nightlife, which is a bonus for those seeking entertainment but can lead to noise disturbances for some guests.
Beds receive a lot of positive feedback for their comfort and support, contributing to a restful sleep, though some guests find the sofa beds hard and uncomfortable and there are occasional mentions of worn-out bedding.
In summary, Novotel Gent Centrum stands out for its unbeatable location, friendly staff and comfortable rooms. While there are areas for improvement, especially regarding noise control and dated room decor, it remains a popular choice for travelers looking to experience the essence of Ghent. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Standard Queen RoomThis room comes with a seating area and a flat-screen TV with cable channels. The private bathroom is fitted with a walk-in shower or a bathtub.
Please note that children are not allowed in this room type.
Please note that no extra beds are available in this room type.
Standard Queen Room with Sofa BedThis room comes with a seating area and a flat-screen TV with cable channels. The private bathroom is fitted with a walk-in shower or a bathtub.
This room features 1 sofa bed, which can accommodate up to 2 children. Please note that the maximum occupancy for this room is 4 guests including children and babies (see Extra Bed Rates).
Guests staying with children are required to inform Novotel Gent Centrum of the number of children and their age in the Special Requests box.
Executive Queen Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a coffee machine. The unit has 1 bed.
SuiteOffering free toiletries and bathrobes, this suite includes a private bathroom with a bath or a shower, a hairdryer and slippers. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a coffee machine. The unit offers 2 beds.
Junior Suite with One Queen Bed and SofaFeaturing free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The quadruple room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a coffee machine. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
'Novotel Gent Centrum' enjoys an unparalleled advantage with its prime location at the heart of Ghent, as confirmed by numerous guest reviews. The hotel is strategically situated in the bustling city center, placing key attractions, historical sites and vibrant markets just a short walking distance away. Complimentary accolades highlight the convenience of being in the very core of the city with easy access to bars, restaurants, shops and public transportation. Guests express appreciation for the hotel's proximity to notable landmarks like the Belfort and St. Nicholas' Church, making it an ideal base for exploring the rich culture and history of Ghent. The combination of a central yet quiet environment enhances the overall appeal, ensuring a comfortable and memorable stay. The consensus is clear: for anyone looking to immerse themselves in the essence of Ghent, 'Novotel Gent Centrum' offers a superb and centrally located accommodation option.
Breakfast
At Novotel Gent Centrum, guests had a mixed experience with the breakfast offerings. Many highlighted the breakfast as a positive aspect, praising the extensive and varied selection, which included numerous options suitable for families. Reviews consistently mentioned that the breakfast was delicious with fresh and tasty items. Some guests noted the breakfast as generous, hearty and plentiful, often describing it as fantastic, excellent or super.
However, not all feedback was glowing. Some guests found the breakfast area crowded or chaotic, especially when the hotel was full, making the experience less pleasant. A few reviews indicated that the quality and variety of food could be better and there were mentions of specific issues such as a lack of muesli, no fresh orange juice or the absence of certain breakfast staples like eggs and fruits.
Pricing appeared to be a concern for several guests, who felt that the cost of €22 per person was too high for the value provided. While some felt the breakfast was overpriced, others found it sufficient but not exceptional given the price point.
Overall, while many guests appreciated the extensive and delicious offerings at breakfast, aspects such as the crowded dining area and perceptions of value for money highlighted areas for improvement.
Dinner
Despite the convenient location of Novotel Gent Centrum, the dining experience seems to be a mixed bag among guests. Many reviewers have noted the apparent absence of an open restaurant during their stay, which some found inconvenient. However, this didn't overshadow the enjoyment of exploring the numerous nearby dining options available in the charming city center—there's certainly no short supply of great places to eat.
One fairly consistent comment is the high price point for lunch relative to its quality, suggesting that guests might find better value elsewhere. Yet, those who did manage to dine in had positive remarks on the lunch experience. The bar at the hotel seems to be a highlight for many, praised for its excellent atmosphere, although it was noted that it closes earlier than some might prefer.
While lacking dinner service, the hotel bar does provide a pleasant spot for evening drinks, despite occasional shortcomings such as private events limiting access. A noteworthy mention is the bar advertising food options like burgers, which unfortunately weren't available due to staffing issues.
Overall, while the in-house dining options at Novotel Gent Centrum might not always live up to expectations, the abundance of alternative eateries in proximity ensures guests won't be left disappointed when it comes to finding a meal.
Rooms
Novotel Gent Centrum offers a blend of comfort, space and practicality in its rooms, making it an appealing choice for various types of travelers. Guests frequently compliment the rooms for being clean, spacious and comfortable, often noting the practicality of features like separate toilet and bathroom, efficient layout and well-equipped amenities including coffee facilities and refrigerators. Families appreciate the spaciousness and functionality of the rooms and the provision of adjoining rooms for children is particularly well-received.
However, reviews also highlight several areas for improvement. Many guests describe the rooms as outdated with some even pointing out specific issues like old furniture, broken outlets and the need for a fresh coat of paint. Temperature control has been a concern for some; rooms were often described as too hot or too cold with air conditioning not always functioning optimally. Noise from outside or from within the hotel was another issue raised by several guests, detracting from an otherwise pleasant experience.
The bathrooms receive mixed reviews; while some appreciate the strong shower with hot water and cleanliness, others mention that the fixtures are outdated and in need of maintenance. Space is another variable factor—with some guests finding the rooms large and accommodating and others feeling cramped, especially those traveling in groups or with families.
Overall, the central location, spaciousness and quality of basic amenities are major draws for guests at Novotel Gent Centrum, but attention to maintenance, modernization and more efficient climate control could significantly enhance the guest experience.
Beds
The beds at Novotel Gent Centrum receive a range of feedback from its guests with a significant number of comments praising their comfort. Many guests specifically mention the beds as being "comfortable," "very comfortable," and "super comfortable," ensuring a restful sleep. The mattresses are often described as good with some highlighting excellent support. Spacious beds also appear to be a positive trait noted by several reviewers. Additionally, the bedding itself is frequently marked as clean, modern and providing great support.
However, not all reviews are glowing. Some guests found the beds, particularly the sofa beds, to be hard and uncomfortable with thin mattresses that need replacement. A few also remarked on the old or worn-out bedding and issues were occasionally noted with missing or broken slats in the bed frames. Pillows likewise drew mixed feedback, sometimes being described as hard or high, detracting from the overall comfort of the sleep experience.
In summary, while the predominant sentiment leans towards positive experiences with the beds at Novotel Gent Centrum, particularly in terms of comfort and support, there are occasional remarks about older or less comfortable bedding, especially related to the sofa beds and pillows.
Cleanliness
Novotel Gent Centrum receives mixed reviews regarding cleanliness. The overall impression suggests a well-maintained facility with frequent praises highlighting its clean and comfortable rooms. Many guests appreciate the new and clean common areas, daily room cleaning and overall hygiene standards. However, some reviews indicate that room cleanliness can be inconsistent with issues such as dirty grout lines, outdated furnishings and occasional lapses in daily cleaning routines.
The bathrooms generally fare better in terms of cleanliness, receiving frequent positive remarks. The hotel's central location and friendly staff are additional advantages, alongside the pet-friendliness and quiet atmosphere of the rooms. Nonetheless, certain areas like hallways and specific rooms show signs of wear and tear, requiring improvements to meet guests' expectations. Despite some cleanliness shortfalls, the hotel maintains a good standard overall.
Staff
The staff at Novotel Gent Centrum receive overwhelmingly positive praise from guests for their friendliness and helpfulness. Many reviews highlight the welcoming and efficient nature of the reception team, noting their professionalism and willingness to assist with practical matters like recommending places to visit or offering transport advice. Guests frequently mention the pleasant and accommodating demeanor of the staff, who go out of their way to ensure a comfortable stay. From the front desk to the cleaning crew, the team is consistently described as friendly, kind and attentive.
However, there are occasional mentions of less positive interactions, particularly with some reception staff who were described as rude or unhelpful. These instances seem to be exceptions rather than the rule, as the majority of feedback remains highly favorable.
Overall, the staff's warm and approachable attitude leaves a lasting impression on guests, significantly contributing to a pleasant experience at the hotel.
Wi-Fi
Visitors to Novotel Gent Centrum have had mixed experiences with the hotel’s WiFi, but there are a number of positive points. Many guests found the WiFi to be good, adequate or sufficient for their needs. It was simple to connect to and some noted that the connection was clean and fast, perfect for online activities. Several reviews highlighted the availability of free WiFi, adding to the convenience. However, a few reviews mentioned issues with the WiFi being slow, inconsistent or not working at all. Despite these occasional problems, the overall sentiment leans towards the WiFi being generally satisfactory for most visitors.
Pool
Nestled within the charming setting of Novotel Gent Centrum lies an outdoor pool that has garnered various reactions from its guests. Many emphasized the pool's cleanliness, describing it as well-maintained and a relaxing feature of the hotel. The ambiance of the pool area, often referred to as lovely and adorned with old charm, provides a serene spot for visitors. Despite the size being frequently mentioned as small, the pool itself is a noteworthy amenity, celebrated for its cleanliness and pleasant environment.
Several visitors found the pool particularly inviting, adding to their overall enjoyment of the hotel's facilities. The pool was highlighted as a significant advantage, boasting cozy surroundings and a refreshing atmosphere, making it a favored spot for relaxation. The courtyard featuring the pool caught the eye of numerous guests, presenting it as a memorable aspect of their stay.
However, some reviews noted that the pool temperature was on the cooler side and at times, the pool was not heated, making it less comfortable for some. There were instances where guests found the pool closed during their visits, either due to unspecified restrictions or maintenance issues, which did result in some disappointment. Additionally, there were occasional accounts of the pool water being cold or, on rare occasions, not up to the cleanliness standards expected.
In summary, the outdoor pool at Novotel Gent Centrum has a reputation for being a charming and well-kept facility that adds value and relaxation to the guests' stay, although occasional closures and temperature concerns have been noted.
Family
Novotel Gent Centrum provides a welcoming and calm environment, making it an excellent choice for families. The family rooms are spacious, practical and clean, offering ample space with a separate area for children, which many guests found to be a significant advantage. The hotel's large family rooms accommodate families comfortably with configurations that often include a double bed and a sofa bed.
Children enjoy thoughtful touches such as teddy bears, coloring books and even a children's game table. Although the swimming pool was sometimes out of service, it's noted as a highlight for children when available. The extensive and varied breakfast is well-suited for families, featuring options like nuts and fruits that are especially appealing to younger guests.
The hotel's location is another strong point with easy accessibility by tram from the train station and the convenience of walking into the city at any time. The friendly staff contribute to the hotel's family-friendly atmosphere, offering assistance without intrusiveness.
Overall, the hotel is recognized as an ideal destination for family holidays, providing a comfortable and enjoyable stay with convenient amenities and a pleasant atmosphere. Despite some minor noise issues in the family rooms, the general consensus suggests that Novotel Gent Centrum is well-organized and perfectly situated for a memorable family trip.
Nightlife
Novotel Gent Centrum enjoys a prime location right in the city center, making it an excellent choice for guests seeking proximity to dining and shopping options. The hotel is ideally situated for those who want to immerse themselves in Gent's vibrant nightlife. However, this bustling nightlife can also lead to some noise disturbances. Guests have reported occasional nighttime noise from nearby bars, live music and partying people outside their room windows. The annual Gentse Feesten is especially noted for its hustle and bustle, which can contribute to the noise levels. While some guests were not disturbed by the nightlife, others mentioned that the noise could be an issue, particularly if the room faces the busy alleyway. Despite these potential noise disruptions, the hotel's central location offers easy access to the city's entertainment and cultural attractions.
3 Star
Novotel Gent Centrum offers a standard three-star hotel experience with facilities and services that align with its rating. The hotel embodies a typical chain hotel, providing practical and clean accommodations. While not overly luxurious, it meets three-star standards and promises a generally pleasant stay.
However, some guests found the pricing to be relatively high for this category, citing a few shortcomings and outdated decor that somewhat dimmed the overall experience. The rooms, though clean, were noted to be small and some services, such as the provision of toiletries and housekeeping, fell slightly below expectations for a three-star establishment.
Despite these criticisms, many reviewers acknowledged that the hotel adequately lived up to its rating, offering good, affordable accommodation that is decent for its class. For those looking for a modest and reliable place to stay in Ghent, Novotel Gent Centrum provides a balanced mix of comfort and practicality, suitable for families and solo travelers alike.
Business
Novotel Gent Centrum is highly regarded by business travelers for its strategically ideal location and comprehensive business-friendly amenities. The hotel features a good business center, ensuring that all essential business needs are met. Business travelers particularly appreciate the well-equipped meeting rooms and helpful, accommodating staff, which make conducting business meetings smooth and efficient. The establishment hosts conferences effectively, making it a popular choice for professional gatherings.
Other highlights include excellent internet facilities and rooms furnished with good work desks. Guests have found the reception area to be perfect for those on the go and the venue itself is noted as a great place for quick business stays. The soundproofed rooms provide comfort necessary for a productive workday and the availability of a spa offers a relaxing retreat after enduring a long day of business activities. Overall, Novotel Gent Centrum provides an ideal environment for business travelers, bolstered by friendly staff and a notable bar area with ample seating to unwind or network informally.
Accessible
Novotel Gent Centrum receives positive feedback for its accessibility features, making it a convenient option for guests with disabilities. The hotel boasts easy access from public parking P1 Vrijdagmarkt and is located at an easily accessible spot in the city, close to central attractions and the station. The facilities are noted to be convenient and practical for disabled guests with specific praise for wheelchair-friendly rooms and mobility access.
The staff and services are described as accommodating, enhancing the overall accessible experience. Despite some issues noted during the Gent festivities, the hotel generally maintains good accessibility, though parking can be a bit further away. Guests appreciate the hotel's efforts to make their stay comfortable and accessible, reaffirming its suitability for those with mobility issues.
Outdoor Pool
Nestled in the heart of the city, Novotel Gent Centrum offers a delightful outdoor pool experience that many guests have found to be the highlight of their stay. The pool area, which receives high praise for being clean and well-maintained, is complemented by a cozy garden atmosphere, creating a serene escape right in the vibrant center of Ghent. Visitors frequently laud the beautiful setting and the fantastic swimming experience, especially during the summer months when the pool offers a refreshing respite from the heat. Although some guests noted that the pool was not heated and occasionally faced accessibility issues, the overall sentiment remains positive. The availability of seating and sun beds further enhances the appeal, making it a pleasant spot for relaxation. Guests who managed to enjoy the pool often left with fond memories, remarking on its charm and convenience.
Dog Friendly
Novotel Gent Centrum has garnered positive feedback for its pet-friendly policies and facilities, making it a standout choice for travelers with furry companions. Guests have consistently highlighted the hotel's convenience for pets and the welcoming atmosphere provided for both common pets like dogs and even unique ones such as hamsters. The hotel offers ample space and a dog-friendly environment that allows guests to comfortably bring their pets along. Reviews commend the dog-friendly accommodations with visitors appreciating that their pets were made to feel welcome.
However, it is worth noting that there were mentions of dogs barking non-stop, which could potentially affect quieter experiences. Nevertheless, for those traveling with pets, Novotel Gent Centrum is recognized for its accommodating nature and amenities tailored to ensure a pleasant stay for both humans and their animal friends.
No, Novotel Gent Centrum doesn't have any pool.
Yes, a spa is available at Novotel Gent Centrum.
Yes, Novotel Gent Centrum welcomes dogs.
Yes, parking facilities are available at Novotel Gent Centrum.