Novotel Zürich Airport Messe
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Summary of reviewsNovotel Zürich Airport Messe is highly regarded for its prime location near Zurich Airport, offering exceptional accessibility to public transport with tram and train stations just steps away. The hotel's proximity to essential amenities and Zurich's central areas enhances convenience for travelers, making it an attractive choice for both business and leisure stays. Nearby shopping centers, restaurants and grocery stores add to the appeal, providing a comfortable and quiet yet central environment.
Guests have mixed feelings regarding the breakfast experience. While many appreciate the rich and varied selection of cold and hot dishes, including vegan and Indian options, others find the breakfast overpriced and the breakfast room too small to accommodate all guests comfortably. Nonetheless, the early breakfast service starting at 6 o'clock is a notable convenience.
Dining at the hotel presents challenges, particularly due to the restaurant being closed during weekends and evenings and instances of limited menu availability and unappealing food quality. Guests often have to seek meal alternatives outside the hotel. However, the dining venues receive praise for their aesthetic appeal despite the noted service limitations.
The rooms evoke mixed responses. Some guests appreciate the spaciousness and cleanliness, while others highlight the need for renovation and better maintenance. Complaints about dated decor, dirty carpets and broken fixtures are common, although some rooms align well with the advertised standards. The inconsistencies in room quality and cleanliness detract from the overall experience.
Cleanliness, in general, is a significant concern with many guests citing poorly maintained areas and lapses in housekeeping. While some rooms and areas are noted as clean and spotless, the majority feedback indicates a need for improved cleaning and upkeep.
The friendly and helpful staff at Novotel Zürich Airport Messe are frequently commended for their professionalism and welcoming demeanor. Key team members like the manager, Alex and worker Katerina have left positive impressions, enhancing guests' experiences. Although there are occasional reports of less friendly staff interactions, the overall positive reception contributes to a comfortable and inviting stay.
The Wi-Fi service at the hotel receives mixed reviews with some guests praising its quality while others experience frustration over instability and poor connectivity. Despite the availability of free Wi-Fi, improvements in consistency and reliability are suggested.
Parking at the hotel is convenient and secure but comes at a steep cost, often cited as an unexpected additional fee. While the availability of ample parking space near the entrance is a plus, the high charges might deter cost-conscious travelers.
Families find the hotel accommodating with spacious family rooms and a well-regarded play area for children. However, issues with uncomfortable extra beds and unprepared rooms upon arrival are noted. Despite minor inconveniences, the family-friendly atmosphere and room arrangements receive positive feedback.
Primary beds at the hotel are praised for their comfort, ensuring a good night's sleep for most adult guests. However, secondary bedding, especially sofa beds, are often reported as uncomfortable and inadequate for children or additional guests, necessitating improvements.
Finally, while Novotel Zürich Airport Messe offers amenities in line with its four-star rating, many guests feel it falls short in execution and maintenance, aligning more closely with a three-star standard. The hotel's condition and service quality often fail to meet the expected four-star experience, indicating areas for improvement to fully satisfy guests' expectations.
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Guests have mixed feelings regarding the breakfast experience. While many appreciate the rich and varied selection of cold and hot dishes, including vegan and Indian options, others find the breakfast overpriced and the breakfast room too small to accommodate all guests comfortably. Nonetheless, the early breakfast service starting at 6 o'clock is a notable convenience.
Dining at the hotel presents challenges, particularly due to the restaurant being closed during weekends and evenings and instances of limited menu availability and unappealing food quality. Guests often have to seek meal alternatives outside the hotel. However, the dining venues receive praise for their aesthetic appeal despite the noted service limitations.
The rooms evoke mixed responses. Some guests appreciate the spaciousness and cleanliness, while others highlight the need for renovation and better maintenance. Complaints about dated decor, dirty carpets and broken fixtures are common, although some rooms align well with the advertised standards. The inconsistencies in room quality and cleanliness detract from the overall experience.
Cleanliness, in general, is a significant concern with many guests citing poorly maintained areas and lapses in housekeeping. While some rooms and areas are noted as clean and spotless, the majority feedback indicates a need for improved cleaning and upkeep.
The friendly and helpful staff at Novotel Zürich Airport Messe are frequently commended for their professionalism and welcoming demeanor. Key team members like the manager, Alex and worker Katerina have left positive impressions, enhancing guests' experiences. Although there are occasional reports of less friendly staff interactions, the overall positive reception contributes to a comfortable and inviting stay.
The Wi-Fi service at the hotel receives mixed reviews with some guests praising its quality while others experience frustration over instability and poor connectivity. Despite the availability of free Wi-Fi, improvements in consistency and reliability are suggested.
Parking at the hotel is convenient and secure but comes at a steep cost, often cited as an unexpected additional fee. While the availability of ample parking space near the entrance is a plus, the high charges might deter cost-conscious travelers.
Families find the hotel accommodating with spacious family rooms and a well-regarded play area for children. However, issues with uncomfortable extra beds and unprepared rooms upon arrival are noted. Despite minor inconveniences, the family-friendly atmosphere and room arrangements receive positive feedback.
Primary beds at the hotel are praised for their comfort, ensuring a good night's sleep for most adult guests. However, secondary bedding, especially sofa beds, are often reported as uncomfortable and inadequate for children or additional guests, necessitating improvements.
Finally, while Novotel Zürich Airport Messe offers amenities in line with its four-star rating, many guests feel it falls short in execution and maintenance, aligning more closely with a three-star standard. The hotel's condition and service quality often fail to meet the expected four-star experience, indicating areas for improvement to fully satisfy guests' expectations.
Hotel with EV Charging Stations
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The location of Novotel Zürich Airport Messe receives consistent praise from guests for its convenience and accessibility. Situated in a prime location near Zurich Airport, it offers excellent connections to public transport with the tram and train stations just steps away from the hotel entrance. This makes commuting to and from the airport and city center remarkably hassle-free.
The hotel's proximity to the tram stop on lines 10 and 12 is highlighted frequently, allowing guests to travel effortlessly to both the airport and Zurich's central areas in a matter of minutes. The location is also convenient for those attending events at the Hallenstadion or conducting business in the nearby commercial districts.
In addition to its transport links, the hotel is close to essential amenities such as shopping centers, restaurants and grocery stores, enhancing the convenience factor for guests. The area is described as quiet yet central, providing a comfortable environment for travelers.
Overall, the location of Novotel Zürich Airport Messe stands out as a key advantage, offering exceptional value for money and facilitating easy access to all important city and transport hubs.
Novotel Zürich Airport Messe offers a mixed breakfast experience according to various guest reviews. Many guests praised the breakfast for being very good, rich, delicious and offering a wide selection of cold and hot dishes, describing it as abundant and varied. The Indian cuisine and vegan options were particularly highlighted by some. The buffet was generally well-stocked and enjoyed by many for its completeness and efficiency.
On the downside, some reviewers felt that the breakfast was too expensive with several citing it as overpriced for what was offered. The price was a frequent point of contention with some guests choosing to eat elsewhere. Issues such as limited variety, decreasing quality, insufficient items and chaotic conditions during peak hours were noted by others. There were also complaints about the small breakfast room being unable to accommodate all guests comfortably, leading to crowdedness and a lack of available tables.
Despite these mixed impressions, the convenience of an early breakfast starting at 6 o'clock and the overall availability of different options made it a reasonably appreciated aspect of the stay for many travelers. However, improvements in variety, quality and pricing could enhance the overall breakfast experience at Novotel Zürich Airport Messe.
Guests at Novotel Zürich Airport Messe have noted several difficulties when it comes to dining at the hotel. Many were disappointed to find the restaurant closed during weekends, evenings or unavailable due to private group reservations without prior notice. This left visitors with no alternative meal options within the hotel, often forcing them to venture out or return to the airport or Zurich center for food. Furthermore, some highlighted the absence of lunch service and room service, as well as the significant downtime of the bar, especially during weekends, attributed to staffing issues.
Even when the restaurant was operational, the experience did not always meet expectations. Some guests mentioned that half of the menu was unavailable and that the quality of the food was poor, describing it as bland and unappetizing. Communication challenges and a lack of proactive service were also reported, such as unresponsive staff and no follow-up on guest satisfaction.
Despite these dining drawbacks, guests did appreciate the cleanliness of the hotel and its convenient location near the airport. Additionally, the bar and restaurant aesthetic received positive remarks for their appearance. However, the high cost of breakfast and parking was a downside for some visitors and a few felt unsupported in resolving their Booking.com queries.
Overall, while the proximity to the airport and aesthetic appeal of the dining venues are plus points, the limited availability and quality of dining services pose significant challenges for guests seeking on-site meals at Novotel Zürich Airport Messe.
The rooms at Novotel Zürich Airport Messe evoke mixed feelings among guests. While there are several mentions of spaciousness and cleanliness, the overarching sentiment leans towards a need for renovation and better maintenance. Some guests found their rooms comfortable and appreciated features like air conditioning and scenic views. Families particularly noted that rooms could be accommodating, though sometimes tight for more people.
On the downside, many reviewers pointed out that the rooms appeared dated, often referencing décor from the late 80s and 90s. Issues such as dirty carpets, damaged walls and outdated furnishings were frequently mentioned, along with instances of uncleanliness and maintenance problems like broken windows, damaged doors and leaking toilet seats.
Despite these drawbacks, some rooms were reported to be modern and clean, aligning with what was advertised on the website. However, inconsistency in room quality—ranging from well-maintained to completely worn out—appears to be a significant challenge. Guests were generally not pleased with the preparation and initial cleanliness of their rooms, noting lapses such as unhoovered floors and stained upholstery.
Overall, while the hotel offers some functional and spacious rooms that serve their purpose for a night's stay, the widespread call for renovation and improved room upkeep reflects a crucial area for improvement.
Many travelers have praised the Novotel Zürich Airport Messe for its comfortable primary beds with several describing them as fabulous and accommodating a good night's sleep. The adult beds especially received positive remarks for their comfort. However, there seems to be a notable disparity when it comes to the additional bedding, particularly the sofa beds meant for children. Numerous reviews pointed out that the sofa beds were uncomfortable with issues such as protruding springs, broken frames and thin mattresses. Many guests reported that these secondary beds were not suitable for adults or children due to their poor condition, often leading to restless nights and discomfort. Overall, while the primary beds receive high marks for comfort, significant improvements are necessary for the secondary bedding to ensure a consistently positive sleep experience for all guests.
The cleanliness of Novotel Zürich Airport Messe is a prominent concern for many guests. Despite some positive remarks noting "clean" and "spotless" rooms, the majority feedback highlights significant cleanliness issues. Many reviews point to dirty and stained carpets, poorly maintained bathrooms and an overall lack of cleanliness throughout the hotel. Hallways and rooms are often described as "dirty" and "dated," with specific mentions of unpleasant odors and visible dirt. The public areas including corridors, carpets and bathrooms frequently appeared worn out and in need of attention. Some guests even reported maintenance issues, such as broken toilet seats and blocked sinks.
The discrepancy between the hotel’s online presentation and the actual state of family rooms also disappointed guests. Despite the friendly staff and decent proximity to the airport, the pervasive cleanliness issues and dated decor significantly detracted from the overall experience. There were some isolated positive comments about the hotel's cleanliness and peace in certain rooms, but these were overshadowed by widespread reports of inadequate cleaning and upkeep.
The staff at Novotel Zürich Airport Messe have left a lasting impression on guests with their warm and welcoming demeanor. Numerous reviews highlight the friendliness and helpfulness of the reception staff, often commending their professionalism and efficiency. Guests appreciated the polite and courteous service provided, especially noting the exceptional assistance from certain individuals, such as a very kind manager named Alex and the dedicated worker Katerina. The team at the front desk and at breakfast service have been frequently described as friendly, supportive and attentive.
However, there were some instances where the experience was less than perfect with a few guests reporting unfriendly or uninterested behavior from some staff members. Issues such as reception staff appearing overwhelmed, occasional moments of rudeness and a lack of engagement were mentioned as areas needing improvement. Despite these isolated remarks, the general consensus remains positive with many guests feeling that the hospitality and kindness of the majority of staff greatly enhanced their stay at the hotel.
Overall, the employees' professionalism coupled with their amiable conduct contributed significantly to making Novotel Zürich Airport Messe a comfortable and inviting place for travelers.
At Novotel Zürich Airport Messe, the Wi-Fi experience appears to vary among guests with some praising the good quality and others expressing frustration over instability and poor connectivity. Positive comments highlight that the Wi-Fi was good, very good and even excellent for some visitors. However, there are contrasting reviews detailing intermittent signals, slow internet speeds and generally unstable connections, portraying a mixed impression. Those needing reliable internet might face occasional challenges, as the consistency of the Wi-Fi quality seems to fluctuate. On a positive note, there is mention of free and functional Wi-Fi, which is a plus for many travelers. Nonetheless, the absence of USB ports for charging devices and the need to reprogram room cards multiple times were additional minor inconveniences noted by some guests. Overall, while the Wi-Fi service at this hotel has received commendations, others have found room for improvement.
Nestled conveniently near Zürich Airport, Novotel Zürich Airport Messe offers ample parking space right beside the main entrance, making it easy for visitors to access their vehicles. The parking area is safe and provides a sense of security for travelers who need to leave their cars overnight.
However, guests should be aware that this convenience comes at a cost. Numerous reviews highlight that the parking fees are considered quite expensive. The standard rate appears to be around 20 CHF per day with some reports mentioning charges as high as 29 CHF. Unfortunately, the cost of parking is an additional fee that is not always clearly communicated in advance, leading to some unpleasant surprises upon check-in.
Despite the high cost, the availability of a secure parking lot directly in front of the hotel remains a positive aspect for those willing to pay the premium price. For extended stays or cost-conscious travelers, it might be worth considering alternative parking options in the vicinity to avoid these additional charges.
The Novotel Zürich Airport Messe caters well to families, offering family-friendly amenities and a well-regarded play area for children. Many guests appreciated the spacious family rooms, which are designed to comfortably accommodate families, often featuring amenities such as extra beds and baby cots. The hotel's convenient proximity to a children's playground was an additional benefit noted by visitors. Staff at the hotel were generally friendly and cooperative and the provided facilities received positive remarks.
However, there were some issues raised regarding the extra beds, which were described as uncomfortable with springs felt through the mattress. In a few instances, the rooms were not fully prepared upon arrival, leading to minor inconveniences. Furthermore, there were comments about the children's area being slightly small and less impressive. Despite these drawbacks, the family rooms were largely considered suitable and comfortable for family stays with positive feedback about the room arrangements and overall family-friendly atmosphere.
The Novotel Zürich Airport Messe has received mixed reviews regarding its four-star rating and facilities. While it offers a reasonable deal for a 4-star hotel in Zurich and boasts amenities expected from such a rating, many guests have found it falling short of expectations. Several reviewers pointed out that the hotel's condition feels dated and in need of an overhaul. The comfort level and cleanliness were frequently mentioned as being more in line with a three-star establishment.
Guests have reported issues such as dirty showers, limited breakfast hours and basic oversights like the absence of toilet paper. The family rooms could be more accommodating with better bed configurations for children. Furthermore, some felt that the standard did not meet the price set by the hotel, which detracted from the overall experience.
While the hotel has the amenities and services typical of a four-star rating, it appears that the execution and maintenance have left many guests feeling that it does not truly earn that classification. To meet expectations, improvements in cleanliness, upkeep and service would be necessary.
Novotel Zürich Airport Messe presents itself as a functional and convenient choice for business travelers. Many guests found it suitable for business stops with quick check-out services and easy access to public transport, making it an ideal base for those needing a quick transit between the airport and city center. The reasonable pricing and free parking add to its appeal as an affordable accommodation option.
The hotel's location close to the airport and the city center is particularly advantageous for business appointments. A classic business hotel, it offers amenities like a nice working desk in the room, which is essential for guests needing to catch up on work. The overall setup fulfills the purpose of being a convenient option for business stays and short stopovers.
Nevertheless, some aspects might not meet today's business standards, such as functional, yet basic rooms and occasional long waits for the elevator. Breakfast services can be chaotic due to high volume, which might not be conducive for time-pressed business travelers. Despite this, the hotel largely stands out as a practical and strategic choice for those on work trips, providing essential services geared towards business travel.
Novotel Zürich Airport Messe stands out for its exceptional accessibility and convenient location, making it an excellent choice for travelers with disabilities. Positioned just a minute from a tram station, the hotel offers incredibly easy access to Zurich's extensive public transport network, including direct connections to the airport and city center. The accessibility to various points of interest does not stop there; the hotel is just five minutes away from the airport and surrounded by numerous restaurants, ensuring that guests have both convenience and options close at hand.
The hotel's location is not only central but also designed to cater to those needing wheelchair accessibility with specific rooms available for guests with disabilities. The feedback highlights the ease of accessing the hotel itself and navigating to and from key areas around Zurich. However, it is important to note that there were no specific mentions of accommodation features dedicated to accessibility beyond the location and transit convenience.
Overall, Novotel Zürich Airport Messe receives praise for its accessible and convenient location, providing a stress-free travel experience for guests reliant on public transport and needing accessible facilities.
Novotel Zürich Airport Messe is highly regarded for its dog-friendly facilities and welcoming attitude towards pets. Dogs are allowed in the rooms and throughout the hotel, making it convenient for pet owners. The hotel enhances the stay by providing dog beds and bowls, ensuring that furry guests are well accommodated. Guests also appreciate the easy access to nearby dog walking areas. A pet accommodation fee of 25 CHF applies, often referred to as a dog tax. Overall, guests express satisfaction with the ability to stay comfortably with their dogs at this hotel.
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Location
The hotel's proximity to the tram stop on lines 10 and 12 is highlighted frequently, allowing guests to travel effortlessly to both the airport and Zurich's central areas in a matter of minutes. The location is also convenient for those attending events at the Hallenstadion or conducting business in the nearby commercial districts.
In addition to its transport links, the hotel is close to essential amenities such as shopping centers, restaurants and grocery stores, enhancing the convenience factor for guests. The area is described as quiet yet central, providing a comfortable environment for travelers.
Overall, the location of Novotel Zürich Airport Messe stands out as a key advantage, offering exceptional value for money and facilitating easy access to all important city and transport hubs.
Breakfast
On the downside, some reviewers felt that the breakfast was too expensive with several citing it as overpriced for what was offered. The price was a frequent point of contention with some guests choosing to eat elsewhere. Issues such as limited variety, decreasing quality, insufficient items and chaotic conditions during peak hours were noted by others. There were also complaints about the small breakfast room being unable to accommodate all guests comfortably, leading to crowdedness and a lack of available tables.
Despite these mixed impressions, the convenience of an early breakfast starting at 6 o'clock and the overall availability of different options made it a reasonably appreciated aspect of the stay for many travelers. However, improvements in variety, quality and pricing could enhance the overall breakfast experience at Novotel Zürich Airport Messe.
Dinner
Even when the restaurant was operational, the experience did not always meet expectations. Some guests mentioned that half of the menu was unavailable and that the quality of the food was poor, describing it as bland and unappetizing. Communication challenges and a lack of proactive service were also reported, such as unresponsive staff and no follow-up on guest satisfaction.
Despite these dining drawbacks, guests did appreciate the cleanliness of the hotel and its convenient location near the airport. Additionally, the bar and restaurant aesthetic received positive remarks for their appearance. However, the high cost of breakfast and parking was a downside for some visitors and a few felt unsupported in resolving their Booking.com queries.
Overall, while the proximity to the airport and aesthetic appeal of the dining venues are plus points, the limited availability and quality of dining services pose significant challenges for guests seeking on-site meals at Novotel Zürich Airport Messe.
Rooms
On the downside, many reviewers pointed out that the rooms appeared dated, often referencing décor from the late 80s and 90s. Issues such as dirty carpets, damaged walls and outdated furnishings were frequently mentioned, along with instances of uncleanliness and maintenance problems like broken windows, damaged doors and leaking toilet seats.
Despite these drawbacks, some rooms were reported to be modern and clean, aligning with what was advertised on the website. However, inconsistency in room quality—ranging from well-maintained to completely worn out—appears to be a significant challenge. Guests were generally not pleased with the preparation and initial cleanliness of their rooms, noting lapses such as unhoovered floors and stained upholstery.
Overall, while the hotel offers some functional and spacious rooms that serve their purpose for a night's stay, the widespread call for renovation and improved room upkeep reflects a crucial area for improvement.
Beds
Cleanliness
The discrepancy between the hotel’s online presentation and the actual state of family rooms also disappointed guests. Despite the friendly staff and decent proximity to the airport, the pervasive cleanliness issues and dated decor significantly detracted from the overall experience. There were some isolated positive comments about the hotel's cleanliness and peace in certain rooms, but these were overshadowed by widespread reports of inadequate cleaning and upkeep.
Staff
However, there were some instances where the experience was less than perfect with a few guests reporting unfriendly or uninterested behavior from some staff members. Issues such as reception staff appearing overwhelmed, occasional moments of rudeness and a lack of engagement were mentioned as areas needing improvement. Despite these isolated remarks, the general consensus remains positive with many guests feeling that the hospitality and kindness of the majority of staff greatly enhanced their stay at the hotel.
Overall, the employees' professionalism coupled with their amiable conduct contributed significantly to making Novotel Zürich Airport Messe a comfortable and inviting place for travelers.
Wi-Fi
Parking
However, guests should be aware that this convenience comes at a cost. Numerous reviews highlight that the parking fees are considered quite expensive. The standard rate appears to be around 20 CHF per day with some reports mentioning charges as high as 29 CHF. Unfortunately, the cost of parking is an additional fee that is not always clearly communicated in advance, leading to some unpleasant surprises upon check-in.
Despite the high cost, the availability of a secure parking lot directly in front of the hotel remains a positive aspect for those willing to pay the premium price. For extended stays or cost-conscious travelers, it might be worth considering alternative parking options in the vicinity to avoid these additional charges.
Family
However, there were some issues raised regarding the extra beds, which were described as uncomfortable with springs felt through the mattress. In a few instances, the rooms were not fully prepared upon arrival, leading to minor inconveniences. Furthermore, there were comments about the children's area being slightly small and less impressive. Despite these drawbacks, the family rooms were largely considered suitable and comfortable for family stays with positive feedback about the room arrangements and overall family-friendly atmosphere.
4 Star
Guests have reported issues such as dirty showers, limited breakfast hours and basic oversights like the absence of toilet paper. The family rooms could be more accommodating with better bed configurations for children. Furthermore, some felt that the standard did not meet the price set by the hotel, which detracted from the overall experience.
While the hotel has the amenities and services typical of a four-star rating, it appears that the execution and maintenance have left many guests feeling that it does not truly earn that classification. To meet expectations, improvements in cleanliness, upkeep and service would be necessary.
Business
The hotel's location close to the airport and the city center is particularly advantageous for business appointments. A classic business hotel, it offers amenities like a nice working desk in the room, which is essential for guests needing to catch up on work. The overall setup fulfills the purpose of being a convenient option for business stays and short stopovers.
Nevertheless, some aspects might not meet today's business standards, such as functional, yet basic rooms and occasional long waits for the elevator. Breakfast services can be chaotic due to high volume, which might not be conducive for time-pressed business travelers. Despite this, the hotel largely stands out as a practical and strategic choice for those on work trips, providing essential services geared towards business travel.
Accessible
The hotel's location is not only central but also designed to cater to those needing wheelchair accessibility with specific rooms available for guests with disabilities. The feedback highlights the ease of accessing the hotel itself and navigating to and from key areas around Zurich. However, it is important to note that there were no specific mentions of accommodation features dedicated to accessibility beyond the location and transit convenience.
Overall, Novotel Zürich Airport Messe receives praise for its accessible and convenient location, providing a stress-free travel experience for guests reliant on public transport and needing accessible facilities.
Dog Friendly
No, Novotel Zürich Airport Messe doesn't have any pool.
No, a spa isn't available at Novotel Zürich Airport Messe.
Yes, Novotel Zürich Airport Messe welcomes dogs.
Yes, parking facilities are available at Novotel Zürich Airport Messe.
Yes, Novotel Zürich Airport Messe has a gym.
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