Hotel Lilia

Golden Sands 43.29408000, 28.04626600 , Golden Sands (Show on Map)
6.6
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Lilia enjoys a prime beachfront location, highly praised for its proximity to the beach, promenade and a variety of dining and entertainment options. Guests are particularly impressed by rooms with sea views and the serene atmosphere coupled with vigilant staff enhances the overall experience.

The breakfast offerings receive mixed reviews. While some guests laud the diverse and plentiful selection, others criticize it for lacking variety and freshness. Dinner options also face similar scrutiny with some guests highlighting well-prepared dishes but many finding the quality and variety lacking, leading to a somewhat disappointing culinary experience.

Guest reviews of the rooms at Hotel Lilia reflect their spaciousness and the appeal of sea views. However, improvements in cleanliness and maintenance are needed with reports of inconsistent housekeeping and issues like mold and outdated furnishings detracting from the experience.

Cleanliness standards throughout the hotel are inconsistent. While some guests commend the clean rooms and communal areas, numerous concerns about insufficient cleaning and poor hygiene, particularly in the common areas and the dining zone, indicate a need for better sanitation practices.

Staff interactions present a mix of experiences. Many guests appreciate the helpful and multilingual staff, particularly the reception and bar employees, who are frequently mentioned for their friendliness. However, inconsistency exists with some staff members displaying unprofessional or unwelcoming attitudes.

Wi-Fi experiences also vary. While some guests enjoy good connectivity, others face instability and lack of access in certain areas such as the pool.

The pool areas of Hotel Lilia receive mixed feedback. The lower pool is appreciated for its cleanliness and warm water and the poolside bar service receives positive notes. However, issues like overcrowding, limited operational hours and cleanliness concerns, especially with the rooftop pool, are noted.

The beach near Hotel Lilia is frequently praised for its cleanliness and easy access, just across the street from the hotel. The lack of a private beach area requiring guests to rent sunbeds and umbrellas is a minor inconvenience offset by the fantastic views and overall beach experience.

Parking is a significant issue for guests with limited spaces and additional costs often causing frustration. Poor organization and frequent overcrowding make parking a challenging aspect of the stay.

Hotel Lilia is viewed as a favorable family destination with commendable family-friendly amenities and activities. Despite some issues, such as parking problems and limited children’s activities, it remains a good choice for family vacations.

In summary, while Hotel Lilia excels in its location, family-friendly environment and offers spacious rooms with beautiful views, it needs improvements in its culinary offerings, cleanliness, staff attitude consistency and facility maintenance.
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Categories
Beachfront Hotel

Hotel near The Beach

Family Friendly Hotel

Hotel with Swimming Pool

  Rooftop Pool    Panoramic View Pool    Outdoor Pool  

Number of pools 2

Pool 1 information:

Location of the pool: Outdoor pool
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Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types
Standard Double or Twin Room Air-conditioned room featuring: - satellite TV - private bathroom with shower - balcony with seating area Please note that 1 extra bed is available in this room type. The maximum occupancy is 2 adults + 1 child or 3 adults.

One-Bedroom Apartment (2 Adults + 2 Children) Air-conditioned apartment with separate living and bedroom space. It features: - satellite TV - private bathroom with shower or bathtub - balcony with seating area Please note that 2 extra beds are available for this room type. The maximum occupancy is 2 adults + 2 children or 3 adults +1 child (see Property Policies). Please note that the price is based on 2 guests.

One-Bedroom Apartment (3 Adults + 1 Child) This apartment features a balcony, seating area and minibar.

Standard Double or Twin Room (2 Adults + 1 Child) This air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.

Guest Reviews
6.6
Rated
Location
Hotel Lilia boasts a prime location that consistently earns high praise from its guests. Situated just steps away from the beach and very close to the sea, the hotel's positioning is ideal for beach lovers. Guests appreciate its proximity to the promenade and the convenience of being near various dining places, shops and entertainment options. Many reviews highlight the excellent and top-notch location with some describing it as the best possible, perfect and simply top. Rooms with sea views add to the appeal, offering beautiful vistas right from the hotel. The peaceful atmosphere and responsive staff further enhance the experience, making it a highly recommended destination for those seeking a relaxing seaside getaway.

Breakfast
Hotel Lilia's breakfast offerings seem to elicit mixed reactions from guests. On the positive side, many visitors commend the variety, noting that there's a broad selection to choose from with dishes like meat pate, pancakes, eggs, sausages, tomatoes and cucumbers. Some guests describe the breakfast as very good, delicious and plentiful with a rich selection that caters to different tastes. The presence of a bread toaster and microwave at the buffet is also appreciated, making the dining experience more pleasant and convenient.

However, not all guests share this sentiment. There are frequent remarks about the repetitiveness and monotonous nature of the breakfast menu with some highlighting the limited selection and poor quality of certain items, particularly the sausages and scrambled eggs. Complaints about the lack of fruits and other fresh products, as well as the use of cheap deli meats, also arise. Some guests find the breakfast tasteless and unsatisfactory with a few even describing it as the worst they've had.

Overall, while some guests find Hotel Lilia's breakfast to be diverse and well-prepared, others feel it could benefit from more variety and higher quality ingredients.

Dinner
Hotel Lilia's dinner offerings present a stark contrast in guest experiences. While some guests appreciate the diversity and quality of the food with special mention of well-prepared and delicious dishes, many others criticize the meals for being of very poor quality, repetitive and lacking in variety. Notably, meat pate during breakfast and dinner appears to be a highlight for some.

Several guests felt that the food was merely ok, but a significant number deemed it unappealing, tasteless and even disgusting with some extreme cases reporting health issues after dining. Complaints about monotonous and scarce food options, leftover meals served at dinner and long queues further mar the dining experience. Limited appetizers and beverages and the absence of snacks between meals also contribute to dissatisfaction.

In summary, while there are pockets of positive feedback, a significant number of guests find Hotel Lilia's dinner options lacking in quality and variety, suggesting potential diners might consider alternative dining arrangements for a more consistent culinary experience.

Rooms
Hotel Lilia offers a range of spacious rooms that many guests found pleasantly large and clean. Numerous reviews highlight the sea views available from several rooms, providing a picturesque backdrop for a stay. Additionally, the rooms' comfort level received positive mentions, particularly the firm mattresses and functionality of the air conditioning.

However, there are notable concerns regarding the cleanliness and maintenance of the rooms. Some guests reported severe issues, including mold, musty smells and outdated furnishings. Room cleaning services are inconsistent, sometimes only conducted upon request or being substandard. Instances of worn-out carpets, cobwebs and ants were noted by some guests, pointing to a need for better upkeep.

The views from the balconies and proximity to the sea are significant perks, which guests appreciated. Despite occasional trouble with room facilities such as door locks or mini-fridges, many guests still found the rooms to be comfortable and adequate for their needs.

In summary, while the spaciousness and sea views of the rooms at Hotel Lilia are commendable, improvements in cleanliness and maintenance are necessary to enhance the overall guest experience.

Beds
Hotel Lilia has received varied feedback from guests regarding its beds. While several guests appreciated the comfort provided by the mattresses, citing them as comfortable and noting they slept well on them, others found the beds to be on the harder side. A common theme is that many guests expected a double bed but often encountered two single beds pushed together or offered as separate beds, which led to some discomfort, particularly for families or couples. The size of the beds was also mentioned as a point of concern with some guests finding them too narrow.

The quality of bed linen was highlighted with some reviews mentioning it was worn out and cleanliness issues were pointed out, such as dirty mattress protectors and occasional lapses in room cleaning like sand on the bathroom floor and cut nails being found. Despite these issues, the general consensus suggests that once settled, the mattresses themselves were quite comfortable for a good night's sleep.

Cleanliness
Hotel Lilia offers a mixed experience when it comes to cleanliness, based on guest reviews. Many guests appreciated the cleanliness of their rooms, highlighting that they were kept very clean with regular changes of towels and linens. The pool area, too, received commendations for being clean. Despite old furnishings, some rooms were reported to be spacious, clean and well-maintained. Additionally, areas like the lobby bar were also noted for their great service and cleanliness.

However, there were numerous concerns that marred the overall impression. Several guests pointed out severe issues in the communal areas and the kitchen, describing them as extremely dirty with dirt seen everywhere from windows to floors. Some guests had to request additional cleaning and there were mentions of insufficient and superficial cleaning efforts. The dining area also picked up criticism for not being up to hygiene standards with dirty dishes and poorly maintained tables being frequent complaints.

Moreover, hygiene measures, especially in light of COVID-19, were reported to be poorly implemented with no visible disinfection of surfaces and staff not adhering to mask-wearing protocols. Many guests felt that the overall cleanliness throughout the hotel left much to be desired with some even calling for a renovation due to the outdated and dirty conditions.

While there were positive notes about the cleaning staff and consistent daily room cleaning, the overall sentiment suggests that Hotel Lilia needs significant improvement in maintaining hygiene standards across all areas.

Staff
The reviews of Hotel Lilia highlight a mixed experience with the staff. On the positive side, many guests praised the friendliness and helpfulness of the staff, noting that they were accommodating, polite and multilingual. The reception staff were often commended for greeting guests with smiles and resolving complaints efficiently. The bartenders, particularly those in the lobby and pool bars, received high marks for their service. Housekeepers and bellboys were also mentioned as being courteous and hardworking.

However, there were significant drawbacks. A sizeable number of reviews mentioned unfriendly, rude and even arrogant behavior from the reception and restaurant staff. Some guests encountered unprofessional attitudes and perceived incompetence, especially during high-traffic moments when service quality deteriorated. There were also complaints about the staff's negative attitude towards certain nationalities, particularly Romanians and issues with insufficient personnel in the restaurant and bar areas.

Overall, while some employees went above and beyond to ensure a pleasant stay, inconsistency in staff behavior and professionalism significantly impacted the overall guest experience at Hotel Lilia.

Wi-Fi
The reviews indicate a mixed experience with the Wi-Fi at Hotel Lilia. Some guests appreciated the good Wi-Fi quality, noting it worked well, particularly within the rooms. There were also mentions of the internet being free and high-speed in some instances. However, several guests experienced unstable or weak Wi-Fi and highlighted that there was no internet access at the pool. The absence of free Wi-Fi was also pointed out by some visitors. Overall, while some had a smooth experience with the Wi-Fi network, others faced challenges with connectivity and availability in different areas of the hotel.

Pool
Hotel Lilia features a variety of swimming pool options that have garnered mixed reviews from guests. Positively, the pool areas are noted to be well-maintained on occasions with the lower pool being particularly clean and featuring warm water that many found enjoyable. Bartender Seven at the lower pool area was frequently mentioned for his helpful and professional service, which added to the overall poolside experience. The pool also offers a free sea view, which is a nice bonus for visitors.

However, several limitations and issues have also been brought up. The pools are described as small and the available space often fails to accommodate the number of guests, leading to a crowded experience. Access is further complicated by the limited pool hours from 9 AM to 5 PM and the additional fees required for using certain facilities, such as the rooftop pool. Cleanliness is another concern, especially with the rooftop pool, which has been reported to have seagull droppings and overall poor maintenance.

Another downside is the shortage of sunbeds with some guests complaining about people reserving them by leaving towels overnight. The early closure of the pool areas at 5 PM also limits guest convenience. Lastly, the pool bar with limited offerings adds to the less-than-ideal experience.

Overall, while Hotel Lilia does provide poolside amenities that some guests find enjoyable and clean, there are several areas for improvement, especially concerning pool capacity, cleanliness and operational hours.

Beach
Hotel Lilia benefits from a stellar beachfront location, mere minutes from a sandy and clean public beach. Guests frequently praise the proximity to the shore, emphasizing its easy and quick access, often just by crossing the street. The beach is described as wonderful, well-kept and perfect for sunbathing, although it is publicly shared and not exclusive to the hotel.

Despite the general accessibility and cleanliness of the beachfront, some visitors have noted the absence of a dedicated private beach, which many other hotels in the area offer. This means that guests often have to rent sunbeds and umbrellas, incurring additional costs.

Nonetheless, hotel-goers commend the fantastic views overlooking the sea, contributing to an enjoyable beach experience with fresh sea air and magnificent ocean vistas right from their rooms. While the hotel doesn’t provide its own beach amenities, the superb location near one of the best seashores more than compensates for this minor inconvenience.

Parking
Hotel Lilia's parking situation presents several challenges for guests. While parking is available at the hotel, it comes at an additional cost, typically around 15 to 20 BGN per night. Limited availability is a frequent issue, especially given the hotel's size; the parking lot is too small to accommodate all guests, often leaving visitors to seek alternatives. Some guests have been directed to nearby hotels or other parking areas, sometimes with even higher fees. The inconvenience is exacerbated by poor organization with reports of long waits and frustrations with reserved spaces being unavailable upon arrival. Despite the hotel advertising free parking, many visitors find themselves paying for the service. The lack of sufficient parking space and high costs significantly detract from the overall experience, making it an area ripe for improvement.

Family
Hotel Lilia receives high praise for being a children-friendly and family-oriented destination. It's acclaimed as a great spot for family gatherings and vacations with plenty of family-oriented activities and top-notch family-friendly amenities. Many guests find it enjoyable for all members of the family, making it a nice family vacation option.

However, some aspects do hinder the experience. Parking can be problematic for families with some reporting issues like having to park on a sidewalk and incurring additional fees. Additionally, guests who book through third-party platforms like booking may perceive a difference in treatment compared to direct bookings.

There are mixed reviews regarding activities for kids. While some guests appreciate the family-friendly atmosphere, others note a lack of children's activities and areas often being closed. Waiting times during check-in and limited availability of snacks for all-inclusive guests also contribute to some dissatisfaction.

Overall, while Hotel Lilia is widely recognized as a good choice for families due to its welcoming environment and family-focused offerings, there are areas that require improvement to enhance the overall guest experience.

4 Star
Hotel Lilia presents a mixed bag of experiences with many guests questioning its four-star rating. While the quality-price ratio is considered excellent by some, expectations set by its advertised four-star status often fall short. The hotel's facilities and services are described as subpar with comparisons frequently made to much better three-star accommodations.

Breakfast offerings include basic items such as eggs, tomatoes and cucumbers, but the overall dining experience is noted to be lacking. Dinner, in particular, receives poor feedback with many guests feeling that the food variety and quality do not meet four-star standards. It's advised to manage expectations and not to anticipate the high standards usually associated with a four-star hotel. Instead, think of it as a three-star establishment providing reasonable value for the price.

Business
Hotel Lilia offers several business-friendly amenities with a particular emphasis on strong communication and professional staff. Business travelers may appreciate the attentive, solution-oriented approach taken by the hotel staff. While the business wifi provides a reliable connection, there are some drawbacks regarding parking as guests often find it problematic and sometimes costly with one guest noting a fee of 45 BGN for parking. Additionally, unlike some other hotels, there isn't a private beach available. The rooftop pool, while an attractive feature, has faced maintenance issues such as cleanliness and an additional charge for access. Despite these challenges, the hotel's overall service and staff professionalism leave a positive impression on guests traveling for business.

Rooftop Pool
The rooftop pool at Hotel Lilia offers a scenic sea view, providing guests with a relaxing spot to unwind. However, those looking to enjoy this amenity should be aware that access comes with an additional cost. Reviews have noted that the fee requirement can be disappointing, especially for the unprepared traveler. There have also been remarks about the size being smaller and the absence of sun umbrellas or other amenities, which could make the experience less comfortable. Occasionally, cleanliness issues have been noted, such as seagull droppings. Overall, while the rooftop pool can be a nice feature, potential users should consider the extra cost and take note of the limited facilities.

Outdoor Pool
Hotel Lilia offers an outdoor pool conveniently located on the ground floor. Guests have commended the pool for being consistently clean and pleasant with warm water available. Complimentary towels are provided for those taking a swim. However, space can be limited, featuring only a small number of sunbeds around the pool area. The outdoor pool, which is free of charge for hotel guests, is particularly praised for its cleanliness. Despite these positives, there are some caveats to note. The pool is on the smaller side and its water can be cold, as it is constantly supplied with fresh, cold water. Additionally, it closes early in the evening, which may be restricting for some. Potential visitors should be aware that the pool advertised in some pictures is not affiliated with the hotel. Access to a rooftop pool is also available, though it comes with an additional fee.

Beachfront
Hotel Lilia boasts an outstanding beachfront location, making it an ideal spot for beach lovers. Situated right on the first shoreline, guests enjoy immediate and easy access to the beach, merely a short walk away. The hotel's proximity to the sea allows for breathtaking beach views from the balconies and the excellent panoramic vistas from the beach itself.

Described as situated right next to the beach and on the seaside, the hotel is almost on the beach with the sea practically at your feet. This seafront hotel is positioned right on the promenade, providing guests the convenience of having the beach across the street. However, note that unlike some neighboring hotels, Hotel Lilia does not offer a private beach. Guests looking to rent beach essentials should be prepared for an extra cost, as an umbrella with two sunbeds and a table is priced at 42 leva.

Overall, the hotel's intimate connection to the beach, being on the front line by the sea, ensures a perfect beachfront experience with immediate and direct access to the sandy shores.


Yes, Hotel Lilia has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Hotel Lilia.

No, Hotel Lilia doesn't allow dogs.

Yes, parking facilities are available at Hotel Lilia.

Yes, Hotel Lilia has a gym.

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