Best Western Thurrock Hotel
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Summary of reviewsThe Best Western Thurrock Hotel provides a generally positive experience with a few areas for improvement. Its prime location near the M25 and A13 makes it a favorite among business and leisure travelers, offering easy access to local attractions and transport links while maintaining a quiet and scenic setting. The majority of reviews commend the hotel for its convenience and accessibility.
Guests appreciate the hearty and fresh breakfast, noting the variety of choices and value for money. The friendly and efficient staff in the breakfast area are often highlighted as a positive aspect. Dinner experiences receive mixed reviews with many praising the food quality and the accommodating nature of the chef, though the menu selection could be broader, especially on weekends.
The hotel's rooms are frequently noted for their spaciousness and cleanliness. Many guests find the rooms comfortable with good-sized family accommodations available. However, temperature control can be an issue with some rooms lacking air conditioning and others suffering from noise disturbances. Despite these points, the overall comfort of the rooms is well-regarded.
Cleanliness is generally satisfactory with most areas kept tidy and functional, though the hotel shows signs of aging and could benefit from updates. The staff is regularly praised for their friendliness and accommodating nature, contributing significantly to the welcoming atmosphere of the hotel.
Wi-Fi performance is inconsistent with some guests finding it adequate for casual use while others experience frequent disconnections. The parking facilities are ample and easily accessible, though some concerns about security are noted.
For families, the hotel offers spacious family rooms and a child-friendly environment, including free food for kids in the restaurant. The beds are broadly considered comfortable, contributing to a positive sleep experience, although some guests report issues with noise and room temperature.
As a three-star hotel, the Best Western Thurrock Hotel is generally seen as offering good value for money with its friendly staff and comfortable accommodations often exceeding expectations. While it serves well for business travelers with suitable meeting facilities and a convenient location, it may present challenges for those with disabilities due to a lack of elevator access.
In summary, the Best Western Thurrock Hotel is praised for its location, friendly staff and clean, spacious rooms, making it a reliable choice for various types of travelers. Enhancements in temperature control, noise reduction, Wi-Fi reliability and menu variety could further improve the guest experience.
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Guests appreciate the hearty and fresh breakfast, noting the variety of choices and value for money. The friendly and efficient staff in the breakfast area are often highlighted as a positive aspect. Dinner experiences receive mixed reviews with many praising the food quality and the accommodating nature of the chef, though the menu selection could be broader, especially on weekends.
The hotel's rooms are frequently noted for their spaciousness and cleanliness. Many guests find the rooms comfortable with good-sized family accommodations available. However, temperature control can be an issue with some rooms lacking air conditioning and others suffering from noise disturbances. Despite these points, the overall comfort of the rooms is well-regarded.
Cleanliness is generally satisfactory with most areas kept tidy and functional, though the hotel shows signs of aging and could benefit from updates. The staff is regularly praised for their friendliness and accommodating nature, contributing significantly to the welcoming atmosphere of the hotel.
Wi-Fi performance is inconsistent with some guests finding it adequate for casual use while others experience frequent disconnections. The parking facilities are ample and easily accessible, though some concerns about security are noted.
For families, the hotel offers spacious family rooms and a child-friendly environment, including free food for kids in the restaurant. The beds are broadly considered comfortable, contributing to a positive sleep experience, although some guests report issues with noise and room temperature.
As a three-star hotel, the Best Western Thurrock Hotel is generally seen as offering good value for money with its friendly staff and comfortable accommodations often exceeding expectations. While it serves well for business travelers with suitable meeting facilities and a convenient location, it may present challenges for those with disabilities due to a lack of elevator access.
In summary, the Best Western Thurrock Hotel is praised for its location, friendly staff and clean, spacious rooms, making it a reliable choice for various types of travelers. Enhancements in temperature control, noise reduction, Wi-Fi reliability and menu variety could further improve the guest experience.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
Nestled conveniently near the M25 motorway, the Best Western Thurrock Hotel boasts an enviable location, making it an ideal choice for both business and leisure travelers. Guests consistently highlight its proximity to key destinations, including the Lakeside Shopping Centre, adding to its appeal for shopaholics and those visiting nearby attractions such as Brands Hatch and Orsett Hall.
The hotel’s location is often described as perfect for travelers with easy access to the M25 and A13, facilitating straightforward journeys whether one is headed into Central London, East London or embarking on an ongoing journey. The proximity to main roads and travel links enhances its suitability for various itineraries, making it a prime spot for an overnight stop on a long journey or for routine business trips.
Many reviewers appreciate the hotel’s quiet and scenic setting, offering a peaceful retreat despite its closeness to major motorways. Its convenience doesn’t end with its vicinity to transport links; guests also appreciate the easy access to nearby friends and family, as well as local function venues.
However, some guests noted challenges with noise from the motorway seeping into the rooms and occasional difficulties in locating the hotel due to poor signage. Despite these minor drawbacks, the overall sentiment confirms that the Best Western Thurrock Hotel provides a well-balanced combination of accessibility, comfort and ideal positioning, making it a favored choice for various stays.
The breakfast experience at Best Western Thurrock Hotel receives mixed feedback from guests with many highlighting its positive aspects. Guests consistently appreciated the variety and quality of the breakfast on offer, noting it as delicious, hearty and fresh with ample choices including both continental and full English options. Many guests found the breakfast to be good value for money, particularly when booked in advance at a discounted rate and enjoyed the pleasant service provided by the staff.
The breakfast area was described as having a good atmosphere with friendly and efficient staff contributing to a welcoming experience. Some guests singled out specific elements such as tasty eggs and a good selection catering to different dietary needs, including allergies.
However, there were occasional criticisms with some guests mentioning issues such as a lack of availability of hot items later in the morning, limited continental options and presentation concerns like canned tomatoes, watery scrambled eggs and coffee served in paper cups. A few reviewers felt the breakfast was overpriced or faced problems like broken coffee machines and long queues.
Overall, the majority of guests seemed to enjoy their breakfast experience at the hotel, emphasizing its freshness, variety and friendly service, despite a handful of areas where improvements were suggested.
Dining experiences at the Best Western Thurrock Hotel receive a mix of feedback, predominantly highlighting the obliging nature of the chef who accommodates guests even during late arrivals. The food quality is generally appreciated with praises for its freshness, taste and reasonable pricing. Traditional pub fares like fish and chips, chicken noodles and burgers are often described as good.
Despite the favorable remarks, several guests note limitations and inconsistencies. The selection on the menu is frequently described as limited and weekend dining options are notably scarce with the restaurant being closed at times. There were instances of unsatisfactory meals, cold dishes and slow service. However, the prompt and helpful reactions of the staff when issues arise, such as noisy disturbances, are a positive takeaway.
Room service has been well-received with guests enjoying the convenience and quality of the meals delivered. For those with dietary needs, such as gluten-free options, the restaurant caters adequately. Overall, while the dining experience delivers solid traditional options and good value for money, improvements in menu variety and consistency, especially during weekends and holidays, could enhance the overall experience.
The rooms at Best Western Thurrock Hotel are a standout feature, often described as spacious, clean and comfortable. Many guests were pleased with the generous room sizes, which include large family rooms and even suites. The clean and tidy nature of the rooms, coupled with comfortable beds and nice bathroom amenities, generally provided a cozy stay. Some rooms have been recently refurbished, adding modern touches and retaining functionality.
However, there are recurring concerns about the temperature control in the hotel. A lack of air conditioning means rooms can get uncomfortably warm, particularly in summer, while other times they can be too cold with broken windows or inefficient heating. Noise also seems to be an issue, whether from the nearby M25 traffic or events at the hotel itself. Apart from this, a few rooms had minor cleanliness and maintenance issues, like musty smells, stained carpets and outdated furnishings.
In summary, while the rooms' size and comfort are impressive and ideal for group travel, attention to temperature control, soundproofing and maintenance could enhance the overall guest experience.
Nestled in Thurrock, the Best Western Thurrock Hotel boasts a multitude of bed-related experiences from its guests. Many patrons have highlighted the comfort and coziness of the beds, frequently describing them as comfortable or very comfortable. The presence of large and spacious beds has also been noted, adding to the accommodation's overall appeal.
However, not all feedback was glowing. Some visitors mentioned issues with bed size, excessive noise and the occasional uncomfortable mattress. Concerns about room heat and overly hot duvets were also raised. Despite these, the majority found their sleep experience positive, appreciating the comfortable bedding and extra pillows available.
The hotel seems to provide a generally comfortable bedding experience, though there are areas for improvement. Overall, the Best Western Thurrock Hotel offers a decent sleep experience for those staying in the area.
The Best Western Thurrock Hotel receives mixed feedback about its cleanliness, but overall, guests commend the hotel for maintaining a generally clean environment. Most reviews highlight that rooms, public areas and bathrooms are kept clean and tidy with some guests emphasizing that their rooms were spotlessly clean and smelled fresh. The hotel staff is noted for being friendly and obliging, particularly the chef who provided personalized service.
However, a number of reviews point out that the hotel, while clean, is somewhat dated and in need of updates and renovations. Issues such as yellow stains on carpets, musty bathroom smells and threadbare hallway carpets were noted. Some guests also reported cobwebs, dust and inadequate daily room cleaning.
Comfort is another recurring theme with many guests finding the rooms spacious and the beds comfortable, though noting the lack of soundproofing and issues with room temperature, as rooms tended to get very hot. Despite the dated decor, several guests felt the rooms were still homely and functional. A few guests experienced problems with noise, particularly during weekends due to events.
In conclusion, while the Best Western Thurrock Hotel may be showing signs of age, the emphasis on cleanliness and friendly service provides a positive experience for most guests.
The Best Western Thurrock Hotel has earned commendable praise from guests regarding its staff. The majority of reviews highlight the team as friendly, welcoming and highly accommodating. Several guests noted the exceptional efforts made by the reception staff, especially during check-in and departure, ensuring a smooth and pleasant experience. Specific staff members, such as Richard, the night manager and Wendy, who provided a delightful breakfast, were frequently mentioned for their exemplary service. The hotel's chef also received positive feedback for his willingness to accommodate special requests.
Despite a few isolated comments about less experienced or slightly unaccommodating staff, the overall sentiment was overwhelmingly positive. Keywords like professional, helpful and amazing were recurrent, illustrating a team that goes above and beyond to provide excellent customer service. The consistent friendliness and politeness of the staff, including those at the bar and front desk, contribute significantly to the hotel's welcoming atmosphere.
The Best Western Thurrock Hotel has received mixed feedback regarding its Wi-Fi service. Many guests found the Wi-Fi to be good, decent or even great in some instances, especially in their rooms. Positive remarks indicate that the Wi-Fi was satisfactory for casual use. However, there were several complaints about the lack of reliable internet access, including reports of intermittent connections and frequent disconnections, which made it difficult for some to use it for work. Additionally, some guests expressed concerns about the Wi-Fi security. Overall, while the hotel does offer free Wi-Fi, its reliability and performance appear to vary significantly.
The parking situation at Best Western Thurrock Hotel is overall positive according to guest reviews. The hotel offers a large, private car park secured by a motorized gate and there is ample, free on-site parking available. Guests frequently mention the abundance of parking spaces, making it convenient for visitors to find a spot easily. The parking is described as decent and easily accessible with a good-sized car park that accommodates guests well.
Though most reviews highlight the suitability of the parking facilities, a few guests expressed concerns about the security, noting incidents that questioned the overall safety of the car park. Despite this, others appreciated the secure and gated parking area. There is a nominal fee of £3 per night, which some guests consider reasonable. The general sentiment is that the parking at Best Western Thurrock Hotel is good with easy access and plenty of spaces, though improvements in security measures could enhance guest confidence.
Nestled in a quiet location, the Best Western Thurrock Hotel offers a welcoming atmosphere for families, providing an ideal setting for a family stay or trip. The hotel's family rooms are notable for their size and spaciousness, accommodating both adults and children with ease. Guests have highlighted that these rooms come equipped with a king-size bed and additional bedding for children, ensuring a comfortable stay for all.
For those visiting with children, the hotel appears to be a child-friendly option with positive remarks about its safe environment. The provision of free food for kids in the restaurant further adds to the appeal for families. However, some logistical concerns were raised about the climb to the top-floor rooms, especially for those with babies or after long days of exploration.
Overall, the Best Western Thurrock Hotel seems to be a good choice for family travelers seeking spacious accommodations and a family-centric experience in a serene setting.
The Best Western Thurrock Hotel offers ample free parking and boasts a friendly and accommodating staff. The rooms are spacious and consistently clean, contributing to a pleasant stay. The hotel's charming atmosphere stems from its nicely renovated old building. Although the décor in some areas may seem dated, the accommodations remain comfortable and clean overall. Guests find the hotel to be fairly priced and some even suggest that the quality exceeds typical expectations for a three-star rating. While the hotel could benefit from updates in its public spaces, it provides a solid value for both individual and group travel. Despite some noise from the road, the setting is generally enjoyable and the food surpasses initial expectations.
The Best Western Thurrock Hotel offers a reliable choice for business travelers with an excellent location that caters well to professional needs. Visitors find the hotel ideally suited for work-related stays, noting its convenience for training sessions and work trips. The hotel features good meeting rooms and ample facilities, making it a typical and dependable option for business purposes. Furthermore, the location is particularly advantageous for those needing proximity to Brands Hatch and other local work areas. Business travelers appreciate the safe and worry-free environment, which enhances the overall experience of their stay.
The Best Western Thurrock Hotel offers a convenient location for travelers, making it suitable for work and travel purposes. However, for guests with disabilities, the hotel may present some challenges. There are no lifts or elevator access to the second floor, which can make reaching rooms difficult for those with physical disabilities. Some guests have mentioned the effort required to climb stairs, although hotel staff are noted to assist by carrying cases and walkers to rooms when needed.
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Location
The hotel’s location is often described as perfect for travelers with easy access to the M25 and A13, facilitating straightforward journeys whether one is headed into Central London, East London or embarking on an ongoing journey. The proximity to main roads and travel links enhances its suitability for various itineraries, making it a prime spot for an overnight stop on a long journey or for routine business trips.
Many reviewers appreciate the hotel’s quiet and scenic setting, offering a peaceful retreat despite its closeness to major motorways. Its convenience doesn’t end with its vicinity to transport links; guests also appreciate the easy access to nearby friends and family, as well as local function venues.
However, some guests noted challenges with noise from the motorway seeping into the rooms and occasional difficulties in locating the hotel due to poor signage. Despite these minor drawbacks, the overall sentiment confirms that the Best Western Thurrock Hotel provides a well-balanced combination of accessibility, comfort and ideal positioning, making it a favored choice for various stays.
Breakfast
The breakfast area was described as having a good atmosphere with friendly and efficient staff contributing to a welcoming experience. Some guests singled out specific elements such as tasty eggs and a good selection catering to different dietary needs, including allergies.
However, there were occasional criticisms with some guests mentioning issues such as a lack of availability of hot items later in the morning, limited continental options and presentation concerns like canned tomatoes, watery scrambled eggs and coffee served in paper cups. A few reviewers felt the breakfast was overpriced or faced problems like broken coffee machines and long queues.
Overall, the majority of guests seemed to enjoy their breakfast experience at the hotel, emphasizing its freshness, variety and friendly service, despite a handful of areas where improvements were suggested.
Dinner
Despite the favorable remarks, several guests note limitations and inconsistencies. The selection on the menu is frequently described as limited and weekend dining options are notably scarce with the restaurant being closed at times. There were instances of unsatisfactory meals, cold dishes and slow service. However, the prompt and helpful reactions of the staff when issues arise, such as noisy disturbances, are a positive takeaway.
Room service has been well-received with guests enjoying the convenience and quality of the meals delivered. For those with dietary needs, such as gluten-free options, the restaurant caters adequately. Overall, while the dining experience delivers solid traditional options and good value for money, improvements in menu variety and consistency, especially during weekends and holidays, could enhance the overall experience.
Rooms
However, there are recurring concerns about the temperature control in the hotel. A lack of air conditioning means rooms can get uncomfortably warm, particularly in summer, while other times they can be too cold with broken windows or inefficient heating. Noise also seems to be an issue, whether from the nearby M25 traffic or events at the hotel itself. Apart from this, a few rooms had minor cleanliness and maintenance issues, like musty smells, stained carpets and outdated furnishings.
In summary, while the rooms' size and comfort are impressive and ideal for group travel, attention to temperature control, soundproofing and maintenance could enhance the overall guest experience.
Beds
However, not all feedback was glowing. Some visitors mentioned issues with bed size, excessive noise and the occasional uncomfortable mattress. Concerns about room heat and overly hot duvets were also raised. Despite these, the majority found their sleep experience positive, appreciating the comfortable bedding and extra pillows available.
The hotel seems to provide a generally comfortable bedding experience, though there are areas for improvement. Overall, the Best Western Thurrock Hotel offers a decent sleep experience for those staying in the area.
Cleanliness
However, a number of reviews point out that the hotel, while clean, is somewhat dated and in need of updates and renovations. Issues such as yellow stains on carpets, musty bathroom smells and threadbare hallway carpets were noted. Some guests also reported cobwebs, dust and inadequate daily room cleaning.
Comfort is another recurring theme with many guests finding the rooms spacious and the beds comfortable, though noting the lack of soundproofing and issues with room temperature, as rooms tended to get very hot. Despite the dated decor, several guests felt the rooms were still homely and functional. A few guests experienced problems with noise, particularly during weekends due to events.
In conclusion, while the Best Western Thurrock Hotel may be showing signs of age, the emphasis on cleanliness and friendly service provides a positive experience for most guests.
Staff
Despite a few isolated comments about less experienced or slightly unaccommodating staff, the overall sentiment was overwhelmingly positive. Keywords like professional, helpful and amazing were recurrent, illustrating a team that goes above and beyond to provide excellent customer service. The consistent friendliness and politeness of the staff, including those at the bar and front desk, contribute significantly to the hotel's welcoming atmosphere.
Wi-Fi
Parking
Though most reviews highlight the suitability of the parking facilities, a few guests expressed concerns about the security, noting incidents that questioned the overall safety of the car park. Despite this, others appreciated the secure and gated parking area. There is a nominal fee of £3 per night, which some guests consider reasonable. The general sentiment is that the parking at Best Western Thurrock Hotel is good with easy access and plenty of spaces, though improvements in security measures could enhance guest confidence.
Family
For those visiting with children, the hotel appears to be a child-friendly option with positive remarks about its safe environment. The provision of free food for kids in the restaurant further adds to the appeal for families. However, some logistical concerns were raised about the climb to the top-floor rooms, especially for those with babies or after long days of exploration.
Overall, the Best Western Thurrock Hotel seems to be a good choice for family travelers seeking spacious accommodations and a family-centric experience in a serene setting.
3 Star
Business
Accessible
No, Best Western Thurrock Hotel doesn't have any pool.
No, a spa isn't available at Best Western Thurrock Hotel.
No, Best Western Thurrock Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Thurrock Hotel.
No, Best Western Thurrock Hotel doesn't have a gym.
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