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Summary of reviewsThe Phoenix Hotel in Gua Musang is highly regarded for its prime and convenient location, which makes it an attractive option for both transit travelers and those looking to explore the city. Set in the heart of Gua Musang, the hotel offers easy access to local shops, restaurants and attractions including the Gua Musang train station and the new mosque. Guests find it convenient to be near essential services, supermarkets and a variety of dining options, making the hotel an excellent base for urban exploration.
The hotel rooms are generally praised for their cleanliness, comfort and spaciousness. Guests appreciate the practical amenities such as bath supplies, mineral water and coffee-making facilities. Family rooms and strong shower pressure in the bathrooms are also highlighted as positive aspects. However, some reviews mention a need for maintenance and upgrades, including issues with air-conditioning, smaller room sizes and dated facilities. Despite these areas for improvement, the overall sentiment leans towards a comfortable stay.
Cleanliness at the Phoenix Hotel is frequently commended by guests, who note the clean and spacious rooms and well-maintained common areas. While there are occasional mentions of isolated cleanliness issues, such as stuffy atmosphere and minor details like bathroom floors and bed linens needing attention, the overall impression is one of a tidy and pleasant environment.
The staff at the Phoenix Hotel receive exceptionally high praise for their friendliness and helpfulness. Guests appreciate the excellent service provided by the reception staff, who are noted for their willingness to accommodate special requests and provide assistance even at late hours. Specific staff members, such as a receptionist named Ayy, receive individual commendations for their exemplary service. The friendly demeanor of the cleaning staff also contributes positively to the overall guest experience.
In summary, Phoenix Hotel offers a strategically located, clean and comfortable stay in Gua Musang, further enhanced by a dedicated and friendly staff. Minor maintenance and cleanliness improvements could elevate the guest experience even further.
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