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A contemporary spa hotel situated in the mountainous Hakone area, just 3 km from the Open-Air Museum sculpture park.
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Summary of reviewsThe Hyatt Regency Hakone Resort and Spa offers a serene and picturesque escape ideal for those seeking tranquility and natural beauty. Nestled on a remote hill, the hotel's secluded location is complemented by lush greenery and beautiful views, making it perfect for a quiet retreat. Despite its remoteness, the hotel provides excellent shuttle service to Hakone's main attractions, ensuring easy access for guests.
Guests commend the stylish, contemporary design of the property with many highlighting the welcoming and friendly ambiance created by the lovely staff. The breakfast experience is widely praised for its extensive variety and fresh ingredients, often described as delicious and exceptional. The dining experience, likewise, stands out for the high quality and creativity of the meals with fantastic Japanese dinners and sushi kaiseki being particularly notable.
The spacious, clean and well-maintained rooms offer a high level of comfort, boasting modern amenities, large bathrooms and scenic views, some even featuring glimpses of Mt. Fuji. The overall cleanliness of the hotel adds to the comfort of the stay with the attentive staff maintaining impeccable standards throughout the property.
The staff at the Hyatt Regency Hakone Resort and Spa are frequently noted for their exceptional hospitality and service, described as super friendly, helpful and attentive. Their quick, polite responses and thorough service make guests feel welcome and cared for, contributing significantly to the overall positive experience.
The spa and onsen facilities receive high praise, especially the hot springs, which are considered a must-try. Guests enjoy a rejuvenating experience with high-quality water and excellent massage services, although some suggest the addition of amenities like a sauna and outdoor baths.
Families are well catered for with spacious rooms, child-friendly amenities and considerate staff ensuring a comfortable and relaxing atmosphere for all ages. The hotel's luxury offerings are evident, providing a high level of comfort, professionalism and quality, making it a standout choice for those seeking a luxurious stay.
Overall, the Hyatt Regency Hakone Resort and Spa is recognized for its natural beauty, excellent service, comfortable accommodations and exceptional dining and spa experiences, offering a memorable and delightful retreat for guests.
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