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Summary of reviewsThe Waterfront Hotel Downtown Burlington is highly regarded for its prime location, offering stunning views of Lake Ontario, Spencer Smith Park and its proximity to the vibrant downtown area filled with shops, restaurants and cafes. Guests appreciate the ease of access to both the city center and serene lakeshore promenades, making it an ideal spot for leisurely walks and exploring local attractions.
While the breakfast offering is convenient and features a variety of options, it garnered mixed reviews. Guests enjoyed the scenic terrace views and found some items tasty and plentiful. However, there were frequent complaints about the limited, basic selections, pre-packaged food and cramped dining space, which occasionally led to discomfort and long wait times.
Dinner at the hotel's restaurant also received mixed feedback. Many guests praised the excellent food quality and the convenience of on-site dining, enjoying the variety and scenic views. However, some raised concerns about the service during busy periods, noise from night-time transformations into a nightclub and the high costs of basic meals.
The hotel's rooms are generally seen as clean and spacious with modern amenities and comfortable furnishings. The picturesque views from the rooms add a pleasant touch to the stay. Nevertheless, complaints about outdated fixtures, insufficient soundproofing and occasional maintenance issues suggest room for improvement.
The hotel's overall cleanliness is commendable with many guests finding the spaces to be exceptionally clean and well-maintained. However, inconsistencies in housekeeping services and specific cleanliness lapses in certain areas were noted.
The staff at the Waterfront Hotel receive mostly positive reviews. They are often described as friendly, helpful and efficient, playing a crucial role in enhancing the guest experience. A few negative encounters were mentioned but did not overshadow the generally positive sentiment towards the staff.
Free Wi-Fi at the hotel has mixed reviews with some guests praising its speed and reliability, while others experienced connectivity issues and found the process of obtaining the Wi-Fi password cumbersome.
The gym and pool facilities are generally appreciated with the gym being well-maintained and adequately equipped. The pool is praised for its cleanliness and pleasant ambiance, despite occasional issues with temperature, maintenance and availability of towels.
Beds are mostly comfortable, contributing to a good night's sleep for many guests, though some pointed out issues with mattress quality and bedding cleanliness.
Overall, the Waterfront Hotel Downtown Burlington aligns with its three-star rating, providing a solid and acceptable lodging experience. While it has areas that need improvement, particularly in the dining and room maintenance aspects, the superb location and generally positive guest services make it an attractive choice for visitors.
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