Mercure Hotel Hamm
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Summary of reviewsMercure Hotel Hamm enjoys a central and convenient location in the heart of the city, providing easy access to public transportation and Hamm's main attractions. Guests appreciate being within walking distance of restaurants, shops and the vibrant pedestrian zone. The hotel's environment is mostly clean and its large, comfortable rooms contribute to a pleasant stay. The friendly and helpful staff at the reception are frequently praised, enhancing the overall experience for visitors. Additionally, the availability of an underground parking garage adds convenience for those arriving by car.
Breakfast at the hotel is highly praised, featuring a rich, plentiful buffet catering to various tastes. Guests enjoy the delicious offerings, especially the scrambled eggs, in a pleasant and spacious dining room. Although there are minor suggestions for improvement, such as more vegan options and better cleanliness, the overall consensus is overwhelmingly positive.
Dinner experiences are mixed. Many guests appreciate the quality and ambiance of the restaurant and bar, especially highlighting certain dishes. However, some criticisms point to inconsistencies in food quality and value for money.
Rooms are spacious and predominantly clean, offering a quiet and comfortable retreat. However, some reviews note outdated decor and furnishings, along with maintenance issues like dirty carpets and malfunctioning equipment. Updating the rooms could further enhance the guest experience.
Cleanliness in general is good with many noting well-maintained rooms and facilities. Some isolated incidents of cleanliness issues point to the need for more consistent standards. The attentive and friendly staff help reinforce the hotel's overall clean atmosphere.
The hotel's staff receives consistent commendation for their warm, welcoming and helpful demeanor across various departments. The personnel's dedication to excellent service leaves a lasting positive impression on guests.
WiFi experiences are mixed with many guests finding the connection satisfactory, while others encounter issues with signal strength and stability. Despite this, the provision of free WiFi is appreciated.
The spa is a highlight for many with guests praising its beautiful sauna and relaxing ambiance. Although there are occasional operational issues, the overall feedback is highly positive, making the spa a valued feature.
The gym is adequate but receives mixed reviews with some guests appreciating it while others note its small size and limited equipment. Improvements in equipment maintenance and longer operating hours could enhance its appeal.
Parking facilities are generally appreciated for their convenience and affordability, though some guests find the garage tight and occasionally full. The secure parking options, especially for bicycles and electric vehicles, are positively noted.
For families, Mercure Hotel Hamm is seen as a welcoming choice with an accommodating atmosphere, child-friendly staff and convenient amenities for kids. Despite a few minor concerns, the overall family-friendly ambiance makes it a good option for those traveling with children.
Bed comfort is a prominent positive feature, often described as very comfortable, though there are occasional complaints about mattress firmness and pillow quality.
Overall, while some aspects like room decor and gym equipment could use improvement, the excellent location, attentive staff and numerous positive amenities make Mercure Hotel Hamm a highly recommended choice for visitors to the city center.
Categories
Breakfast at the hotel is highly praised, featuring a rich, plentiful buffet catering to various tastes. Guests enjoy the delicious offerings, especially the scrambled eggs, in a pleasant and spacious dining room. Although there are minor suggestions for improvement, such as more vegan options and better cleanliness, the overall consensus is overwhelmingly positive.
Dinner experiences are mixed. Many guests appreciate the quality and ambiance of the restaurant and bar, especially highlighting certain dishes. However, some criticisms point to inconsistencies in food quality and value for money.
Rooms are spacious and predominantly clean, offering a quiet and comfortable retreat. However, some reviews note outdated decor and furnishings, along with maintenance issues like dirty carpets and malfunctioning equipment. Updating the rooms could further enhance the guest experience.
Cleanliness in general is good with many noting well-maintained rooms and facilities. Some isolated incidents of cleanliness issues point to the need for more consistent standards. The attentive and friendly staff help reinforce the hotel's overall clean atmosphere.
The hotel's staff receives consistent commendation for their warm, welcoming and helpful demeanor across various departments. The personnel's dedication to excellent service leaves a lasting positive impression on guests.
WiFi experiences are mixed with many guests finding the connection satisfactory, while others encounter issues with signal strength and stability. Despite this, the provision of free WiFi is appreciated.
The spa is a highlight for many with guests praising its beautiful sauna and relaxing ambiance. Although there are occasional operational issues, the overall feedback is highly positive, making the spa a valued feature.
The gym is adequate but receives mixed reviews with some guests appreciating it while others note its small size and limited equipment. Improvements in equipment maintenance and longer operating hours could enhance its appeal.
Parking facilities are generally appreciated for their convenience and affordability, though some guests find the garage tight and occasionally full. The secure parking options, especially for bicycles and electric vehicles, are positively noted.
For families, Mercure Hotel Hamm is seen as a welcoming choice with an accommodating atmosphere, child-friendly staff and convenient amenities for kids. Despite a few minor concerns, the overall family-friendly ambiance makes it a good option for those traveling with children.
Bed comfort is a prominent positive feature, often described as very comfortable, though there are occasional complaints about mattress firmness and pillow quality.
Overall, while some aspects like room decor and gym equipment could use improvement, the excellent location, attentive staff and numerous positive amenities make Mercure Hotel Hamm a highly recommended choice for visitors to the city center.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Mercure Hotel Hamm boasts an enviable location in the heart of the city, offering guests unparalleled convenience. Situated just a short walk from the train station, the hotel provides easy access to public transportation, making it an ideal hub for both business and leisure travelers. The central downtown location means that guests are within walking distance of an array of restaurants, shops and the city's vibrant pedestrian zone.
Visitors often highlight the hotel's close proximity to Hamm's main attractions and the ease of reaching most destinations on foot or by bus. The hotel environment itself is described as clean with large, comfortable rooms that contribute to a pleasant stay. The friendly and helpful staff at the reception is frequently praised, ensuring that every guest feels welcome and well-attended.
Additionally, the hotel provides a good parking solution with an underground garage, further adding to its convenience for visitors arriving by car. While some reviews mention noise from the street, the overall sentiment conveys satisfaction with the hotel's location and services.
The excellent location combined with quality amenities and dedicated staff makes the Mercure Hotel Hamm a highly recommended choice for those visiting the city centre.
The breakfast at Mercure Hotel Hamm consistently receives high praise from guests. Described as rich, plentiful and extensive, the breakfast buffet offers a varied selection that caters to different tastes, including Continental and English options. Many guests highlight the delicious taste and high quality of the offerings, particularly the fantastic scrambled eggs. The breakfast room is noted for being pleasant and well-managed with a spacious and airy ambiance. Staff attentiveness and friendliness further enhance the dining experience. Although some reviews mention room for improvement in areas such as vegan options and cleanliness and a few noted having to wait for items like milk, the overall consensus is overwhelmingly positive. Guests appreciate the abundant choices and the consistent replenishment of food, ensuring that breakfast remains fresh and satisfying.
Guests' experiences dining at the Mercure Hotel Hamm present a mixed picture. Many appreciated the beautifully set tables and the cozy atmosphere of the restaurant and bar, which often stayed open to accommodate late-night patrons. Several guests highlighted the quality of specific dishes, such as the sirloin steak and mentioned that meals were tasty, simple, yet of good quality. The restaurant was praised for its great quality and creative, substantial portions, even receiving recommendations for both dinner and breakfast options.
However, not all reviews were positive. Some guests found the restaurant meals to be more akin to cafeteria food and several were disappointed with the value for money. Specific criticisms were directed at the Caesar salad and fish dishes, described as poor and terrible, respectively. There were occasions when no dinner was available and some guests encountered the restaurant and bar being closed.
Overall, while many found the food and dining environment pleasant and accommodating, others felt improvements were needed to match the pricing and enhance the overall dining experience.
Located in a central spot, Mercure Hotel Hamm offers a variety of room experiences with a few common positive features. The rooms are predominantly noted for their spaciousness and cleanliness, making them comfortable for both rest and work. Many guests appreciated the quiet atmosphere and soundproofing, ensuring a peaceful stay. The rooms also boast large, well-maintained bathrooms with several highlighting the presence of air conditioning and adjustable room temperatures.
Despite the ample space and cleanliness, multiple reviews suggest that the decor and furnishings are somewhat outdated with some rooms showing signs of wear and tear, such as dirty carpets, torn wallpaper and malfunctioning equipment. The facilities seem to have mixed feedback regarding maintenance with instances of inadequate ventilation and inconsistent heating reported. The room amenities are deemed average and several guests noted the absence of modern conveniences like USB ports and minibars.
In summary, Mercure Hotel Hamm provides spacious and generally clean rooms that offer a quiet retreat in a central location. However, a significant portion of the accommodations could benefit from renovations and modern updates to enhance the overall guest experience.
Guests at the Mercure Hotel Hamm have provided a variety of feedback concerning the hotel's beds. A consistent highlight is the comfort of the bedding, frequently described as very comfortable and contributing to a good night's sleep. Many guests found the beds to be spacious and super comfortable with large and clean bedding. The bedding itself is often praised for being comfortable and neatly maintained, adding to the overall positive sleep experience.
However, the reviews also shed light on some negative aspects. Several guests mentioned that the mattresses are either too soft or worn out, leading to discomfort. Some guests found the beds too hard, while others noted issues with the pillows, describing them as thin, narrow or too soft.
Instances of squeaky sofa beds and uncomfortable foldable beds were also mentioned, along with occasional complaints about narrow beds and a limited supply of blankets and additional pillows. Despite these issues, the bedding comfort and cleanliness emerge as recurring positive themes, making the beds a generally appreciated feature of the Mercure Hotel Hamm.
Mercure Hotel Hamm maintains a varied reputation when it comes to cleanliness. Many guests applaud the clean and spacious rooms, which are described as tidy, comfortable and well-maintained. The overall cleanliness of the hotel facilities, including the lobby and parking areas, was also appreciated and noted as a positive aspect of the stay.
However, some critical comments highlight challenges such as mold in bathrooms, dirty windows and stained bathroom ceilings. The hotel seems to struggle with consistent cleaning standards; issues like dusty areas, cobwebs and light dirt in certain areas were mentioned. The maintenance concerns extend to worn-out mattresses, moldy silicone seals and grout issues in wet areas.
Despite these mixed reviews, the hotel frequently receives praise for its clean atmosphere and the effort put into daily room cleaning. Guests also appreciated the friendly and attentive staff who contribute to maintaining the property's overall cleanliness. While the Mercure Hotel Hamm receives high marks for cleanliness in several areas, there is room for improvement, especially in specific details and thoroughness.
Visitors to the Mercure Hotel Hamm frequently commend the staff for their exceptionally warm and welcoming demeanor. Guests consistently describe the personnel as friendly, courteous and accommodating, making their stays more enjoyable. The hotel's receptionists receive considerable praise for their efficiency and attentiveness, always ensuring a smooth check-in process. The bar staff are similarly noted for their friendliness and attentiveness, enhancing the overall guest experience.
Across various departments, from reception to dining areas, the staff at Mercure Hotel Hamm maintain a professional yet approachable presence. They are described as helpful, knowledgeable and always ready to go the extra mile to assist guests with any needs or concerns. Even specific instances of staff addressing disability needs promptly and effectively are highlighted, underscoring their commitment to guest accommodation.
Despite a few isolated mentions of need for improvement in friendliness or helpfulness, the overwhelming sentiment is positive. The consistent kindness, politeness and genuine care expressed by the staff contribute significantly to the hotel's welcoming atmosphere. Whether it’s a quick response to an issue or a warm greeting upon arrival, the staff’s dedication to excellent service leaves a lasting impression on guests and enhances their overall stay experience.
The WiFi experience at Mercure Hotel Hamm presents a mixed bag based on guest reviews. On the positive side, many guests noted that the WiFi was good and worked well, providing a smooth and stable connection. Free Wi-Fi is appreciated by guests seeking to stay connected during their visit. However, there are also several reports of weak WiFi signals and issues with stability with some guests experiencing frequent re-logins or even having to change rooms due to poor connectivity. Despite these shortcomings, guests who did not face WiFi issues found the service satisfactory for their needs.
The spa at Mercure Hotel Hamm has received a lot of praise from guests for its exceptional facilities and relaxing ambiance. The standout feature is undoubtedly the beautiful sauna, which many guests find both inviting and rejuvenating. With the addition of a rooftop terrace, the sauna area provides a serene escape where visitors can unwind and enjoy the views.
Guests appreciate the calm and cozy atmosphere of the entire wellness area, describing it as relaxing and well-maintained. The spa appears to offer a small but decent array of amenities, including loungers that add to the overall sense of relaxation. Despite some occasional closures and operational issues, the positive feedback underscores the spa's appeal as a highlight of the hotel experience.
The gym at Mercure Hotel Hamm receives mixed feedback from guests. While some appreciated the fitness room, calling it a "good" or "very good sports room," others found it lacking. Comments mention that the gym is small and not particularly well-equipped with a limited number of machines. There were observations about the treadmill being broken and suggestions that the fitness area could use improvements. Additionally, guests noted that the fitness center should have extended operating hours to better accommodate early risers. Despite the criticisms, the gym still provides adequate equipment for a brief workout.
The Mercure Hotel Hamm offers a variety of parking options with a particular emphasis on its underground parking garage. Guests find the underground parking convenient with direct access to the hotel, making it a highly practical choice. The parking garage is generally appreciated for its good facilities and affordable rates, costing around 9 euros per day. The security of the underground parking is another favorable aspect highlighted by guests, especially for those needing to park bicycles or electric vehicles, as the hotel provides secure extra spaces and charging stations.
Despite these positives, the parking garage does have some drawbacks. Guests frequently mention that the garage is extremely tight with narrow driveways that might make maneuvering a bit challenging, especially for larger vehicles. There have also been occasional issues such as the parking gate being out of order or the parking lot being full.
Overall, while some guests point out the tight spaces and occasional high costs, the majority appreciate the convenience and affordability of parking directly at the hotel. The underground facility, while not perfect, offers a sense of security and ease, contributing positively to the overall guest experience at Mercure Hotel Hamm.
Families looking for a welcoming stay with kids will find Mercure Hotel Hamm to be an accommodating choice. The hotel is well-regarded for its family-friendly atmosphere and child-friendly staff, making it a great option for families, including those with toddlers. Parents appreciate the comfortable and relaxing environment, highlighting perks such as prepared cots for babies and super delivery beds for kids. The presence of a room equipped with a sleeper sofa is an added advantage for larger families.
A notable feature is the hotel's impressive breakfast, starting at 6:30 AM, which is particularly appreciated for its suitability for young children. Additionally, the option to bring a large SUV is seen as a significant convenience for family travelers.
While most reviews are positive, some guests noted a lack of a designated play area for children. However, the overall family-friendly ambiance and amenities like the option for kids to choose tray colors at meals contribute to a pleasant stay for families. Despite minor concerns about room hygiene, the hotel's proactive supervision ensures cleanliness is maintained. For families planning a trip to Hamm, this hotel proves to be a solid and accommodating choice.
Mercure Hotel Hamm, advertised as a four-star hotel, seems to have sparked some debate regarding its star rating. Visitors frequently question whether the hotel truly deserves its four stars with some citing that the amenities and services do not align with their expectations of a higher-star establishment. Specifically, reviews mention a lack of maintenance, inadequate fitness facilities and the absence of standard features like a safe and refrigerator in rooms. Despite being rated as a higher-quality accommodation, many guests feel that the breakfast experience and overall services fall short of the luxury implied by its branding. While some positive aspects likely exist, the general consensus is that Mercure Hotel Hamm has room for improvement to meet the standards typically associated with a four-star rating.
Mercure Hotel Hamm is widely regarded as a solid choice for business travelers. Reviews highlight its suitability for business trips with many noting it as a great and top option for such visits. The overall facilities are deemed very suitable for business stops, offering good value for price and adequate business services.
The conference rooms and general amenities are often mentioned positively, suggesting they meet the needs of those traveling for work. The hotel's location is another strong point, making it a smart choice for both personal and professional stays. Although a few reviews mention that assistance for work was not provided and note the hotel as slightly outdated, the general consensus is that everything is satisfactory for business overnight stays.
While it may not be the best choice for relaxation, its strengths as a conference hotel and its business-centric focus make it a reliable option for those constantly on the go. The hotel’s check-out times at the fitness center and its overall service add to its appeal for busy professionals.
The accessibility of Mercure Hotel Hamm is generally well-regarded by guests. The hotel entrance and overall complex are noted to be easily navigable, making it a comfortable option for those with disabilities. Visitors have praised the staff for their attentive service and willingness to accommodate specific disability-related needs.
The hotel is conveniently accessible by both car and train, adding to its convenience. Public parking also meets accessibility standards, which is a notable advantage for those arriving by vehicle. However, there have been mentions of certain limitations, particularly in the bathrooms where the door width and presence of bathtubs pose challenges for wheelchair users. Despite some aging aspects in appearance and occasional staffing issues at the bar, the hotel remains a viable option for those seeking accessible accommodations in Hamm.
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Location
Visitors often highlight the hotel's close proximity to Hamm's main attractions and the ease of reaching most destinations on foot or by bus. The hotel environment itself is described as clean with large, comfortable rooms that contribute to a pleasant stay. The friendly and helpful staff at the reception is frequently praised, ensuring that every guest feels welcome and well-attended.
Additionally, the hotel provides a good parking solution with an underground garage, further adding to its convenience for visitors arriving by car. While some reviews mention noise from the street, the overall sentiment conveys satisfaction with the hotel's location and services.
The excellent location combined with quality amenities and dedicated staff makes the Mercure Hotel Hamm a highly recommended choice for those visiting the city centre.
Breakfast
Dinner
However, not all reviews were positive. Some guests found the restaurant meals to be more akin to cafeteria food and several were disappointed with the value for money. Specific criticisms were directed at the Caesar salad and fish dishes, described as poor and terrible, respectively. There were occasions when no dinner was available and some guests encountered the restaurant and bar being closed.
Overall, while many found the food and dining environment pleasant and accommodating, others felt improvements were needed to match the pricing and enhance the overall dining experience.
Rooms
Despite the ample space and cleanliness, multiple reviews suggest that the decor and furnishings are somewhat outdated with some rooms showing signs of wear and tear, such as dirty carpets, torn wallpaper and malfunctioning equipment. The facilities seem to have mixed feedback regarding maintenance with instances of inadequate ventilation and inconsistent heating reported. The room amenities are deemed average and several guests noted the absence of modern conveniences like USB ports and minibars.
In summary, Mercure Hotel Hamm provides spacious and generally clean rooms that offer a quiet retreat in a central location. However, a significant portion of the accommodations could benefit from renovations and modern updates to enhance the overall guest experience.
Beds
However, the reviews also shed light on some negative aspects. Several guests mentioned that the mattresses are either too soft or worn out, leading to discomfort. Some guests found the beds too hard, while others noted issues with the pillows, describing them as thin, narrow or too soft.
Instances of squeaky sofa beds and uncomfortable foldable beds were also mentioned, along with occasional complaints about narrow beds and a limited supply of blankets and additional pillows. Despite these issues, the bedding comfort and cleanliness emerge as recurring positive themes, making the beds a generally appreciated feature of the Mercure Hotel Hamm.
Cleanliness
However, some critical comments highlight challenges such as mold in bathrooms, dirty windows and stained bathroom ceilings. The hotel seems to struggle with consistent cleaning standards; issues like dusty areas, cobwebs and light dirt in certain areas were mentioned. The maintenance concerns extend to worn-out mattresses, moldy silicone seals and grout issues in wet areas.
Despite these mixed reviews, the hotel frequently receives praise for its clean atmosphere and the effort put into daily room cleaning. Guests also appreciated the friendly and attentive staff who contribute to maintaining the property's overall cleanliness. While the Mercure Hotel Hamm receives high marks for cleanliness in several areas, there is room for improvement, especially in specific details and thoroughness.
Staff
Across various departments, from reception to dining areas, the staff at Mercure Hotel Hamm maintain a professional yet approachable presence. They are described as helpful, knowledgeable and always ready to go the extra mile to assist guests with any needs or concerns. Even specific instances of staff addressing disability needs promptly and effectively are highlighted, underscoring their commitment to guest accommodation.
Despite a few isolated mentions of need for improvement in friendliness or helpfulness, the overwhelming sentiment is positive. The consistent kindness, politeness and genuine care expressed by the staff contribute significantly to the hotel's welcoming atmosphere. Whether it’s a quick response to an issue or a warm greeting upon arrival, the staff’s dedication to excellent service leaves a lasting impression on guests and enhances their overall stay experience.
Wi-Fi
Spa
Guests appreciate the calm and cozy atmosphere of the entire wellness area, describing it as relaxing and well-maintained. The spa appears to offer a small but decent array of amenities, including loungers that add to the overall sense of relaxation. Despite some occasional closures and operational issues, the positive feedback underscores the spa's appeal as a highlight of the hotel experience.
Gym
Parking
Despite these positives, the parking garage does have some drawbacks. Guests frequently mention that the garage is extremely tight with narrow driveways that might make maneuvering a bit challenging, especially for larger vehicles. There have also been occasional issues such as the parking gate being out of order or the parking lot being full.
Overall, while some guests point out the tight spaces and occasional high costs, the majority appreciate the convenience and affordability of parking directly at the hotel. The underground facility, while not perfect, offers a sense of security and ease, contributing positively to the overall guest experience at Mercure Hotel Hamm.
Family
A notable feature is the hotel's impressive breakfast, starting at 6:30 AM, which is particularly appreciated for its suitability for young children. Additionally, the option to bring a large SUV is seen as a significant convenience for family travelers.
While most reviews are positive, some guests noted a lack of a designated play area for children. However, the overall family-friendly ambiance and amenities like the option for kids to choose tray colors at meals contribute to a pleasant stay for families. Despite minor concerns about room hygiene, the hotel's proactive supervision ensures cleanliness is maintained. For families planning a trip to Hamm, this hotel proves to be a solid and accommodating choice.
4 Star
Business
The conference rooms and general amenities are often mentioned positively, suggesting they meet the needs of those traveling for work. The hotel's location is another strong point, making it a smart choice for both personal and professional stays. Although a few reviews mention that assistance for work was not provided and note the hotel as slightly outdated, the general consensus is that everything is satisfactory for business overnight stays.
While it may not be the best choice for relaxation, its strengths as a conference hotel and its business-centric focus make it a reliable option for those constantly on the go. The hotel’s check-out times at the fitness center and its overall service add to its appeal for busy professionals.
Accessible
The hotel is conveniently accessible by both car and train, adding to its convenience. Public parking also meets accessibility standards, which is a notable advantage for those arriving by vehicle. However, there have been mentions of certain limitations, particularly in the bathrooms where the door width and presence of bathtubs pose challenges for wheelchair users. Despite some aging aspects in appearance and occasional staffing issues at the bar, the hotel remains a viable option for those seeking accessible accommodations in Hamm.
No, Mercure Hotel Hamm doesn't have any pool.
Yes, a spa is available at Mercure Hotel Hamm.
Yes, Mercure Hotel Hamm welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Hamm.
Yes, Mercure Hotel Hamm has a gym.
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