Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment
Hanoi21.04215900,
105.82014800,
164b đường Hoàng Hoa Thám, Tây Hồ(Show on Map)
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1 room2 guests1 room, 2 guests
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Summary of reviewsThe 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' in Hanoi offers a serene and conveniently located retreat, just 500 meters from the famous West Lake. The tranquil setting is appreciated as a respite from the bustling tourist districts, yet easily accessible to major attractions like the Old Quarter and Hoan Kiem Lake via affordable local transportation.
Guests are highly satisfied with the hotel's breakfast experience, which features an extensive selection of Japanese, Vietnamese and Western options. The breakfast is praised for its freshness, quality and cultural variety, particularly the Japanese-style offerings. While some guests felt the breakfast area was small and the spread limited, the overall sentiment highlights the well-curated and abundant choices.
The dinner experience, though limited in options, is complemented by staff recommendations for excellent nearby Vietnamese restaurants. This combination ensures guests enjoy a wide range of dining experiences, both within and outside the hotel.
Accommodations are described as spacious, clean and modern, featuring well-appointed amenities including kitchenettes, washing machines and soundproofing. Consistent high praise for cleanliness and maintenance contributes to a comfortable stay, catering well to both short and long-term guests.
Cleanliness is a standout feature with guests frequently noting the immaculate condition of the rooms and public spaces. Efficient housekeeping and well-maintained facilities enhance the overall guest experience, maintaining a high standard of tidiness throughout the property.
The staff receive high commendations for their exceptional service, professionalism and friendliness. Proficient in English, the staff are described as accommodating and helpful, contributing significantly to the welcoming atmosphere of the hotel.
Free Wi-Fi is consistently praised for its high speed and reliability, adding to the convenience for guests needing to stay connected. Minor issues with spotty coverage are exceptions rather than the norm, ensuring a robust online experience.
The gym facilities are well-received, described as modern and well-equipped. The inclusion of a boxing bag and stunning city views enhances the exercise experience and the clean, spacious environment further adds to the appeal. Complementing the gym is a heated indoor swimming pool, sauna and jacuzzi, all maintaining high standards of cleanliness and maintenance.
The hotel provides ample and secure parking facilities, ensuring a hassle-free experience for guests traveling by car. Free e-scooters are also available, adding to the mobility options for visitors.
Family-friendly amenities and a welcoming atmosphere make the hotel an excellent choice for those traveling with children. Spacious and quiet accommodations, a dedicated children's playground and top-notch pool and gym facilities cater well to family needs.
Despite varied opinions on bedding, many guests found the mattresses comfortable and appreciated the availability of soft mattress toppers upon request. The overall experience at 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' is marked by positive reviews focusing on comfort, cleanliness, service quality and a serene location. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
One-Bedroom SuiteThe pool with a view is the standout feature of this suite. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned suite includes a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit has 1 bed.
King SuiteThis suite provides a pool with a view. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned suite comes with a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit offers 1 bed.
Two-Bedroom SuiteThis suite's special feature is the pool with a view. This spacious suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned suite includes a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit offers 2 beds.
Deluxe Double RoomGuests will have a special experience as this double room provides a pool with a view. The well-fitted kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The spacious double room offers air conditioning, a washing machine, a terrace with a quiet street view as well as a private bathroom featuring a shower. The unit offers 1 bed.
Deluxe Double Room with BathGuests will have a special experience as the double room offers a pool with a view. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious double room provides air conditioning, a washing machine, a terrace with a quiet street view as well as a private bathroom featuring a bath. The unit offers 1 bed.
Three-Bedroom SuiteGuests will have a special experience as this suite provides a pool with a view and a hot tub. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious suite offers air conditioning, a washing machine, a terrace with lake views as well as a private bathroom boasting a bath. The unit has 3 beds.
Duplex SuiteThe pool with a view is the standout feature of this suite. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and a microwave. The spacious suite features air conditioning, a washing machine, a terrace with a quiet street view as well as a private bathroom boasting a bath. The unit has 2 beds.
Guest Reviews
Location
The 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' receives mixed feedback on its location, leaning heavily on the positive aspects. Nestled about 500 meters from the famous West Lake in Hanoi, the hotel offers the benefit of being in a more local and tranquil area rather than the bustling tourist districts like the Old Quarter. Guests appreciate the peace and quiet, avoiding the chaos and noise of the city center, which can be particularly gratifying for those looking for a serene stay.
The location proves to be convenient for accessing various amenities with Lotte shopping centers, coffee shops, a local supermarket and a few restaurants and convenience stores nearby. Though some find the busy streets and the walkability less ideal, the availability of cheap taxis and scooter rentals mitigates these concerns. Most hotspots of Hanoi, including the Old Quarter and Hoan Kiem Lake, are easily accessible within 15-30 minutes by car or Grab taxi, often costing just a few euros. This makes the somewhat removed location less of a disadvantage for those comfortable using local transportation.
While not in the entertainment hub or tourist center, the hotel is close enough to major attractions with reachable destinations like Seoho Lake and West Lake promising local charm. Some find the area too noisy or busy, particularly during rush hours due to traffic congestion and narrow roads, but the overall sentiment highlights the advantages of this quieter locale.
In summary, the 'Five Star Westlake' offers a pleasant compromise for travelers seeking a quieter, more local experience while remaining connected to the main attractions of Hanoi through convenient transport options.
Breakfast
Nestled within the charming ambiance of the Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment is a breakfast experience that consistently leaves guests satisfied and ready for the day ahead. The breakfast selection is notably extensive, catering to diverse tastes with a thoughtful blend of Japanese, Vietnamese and Western options. Dishes such as pho and bento boxes contribute to a rich, cultural dining experience.
Guests frequently praise the quality of the breakfast, noting its freshness and cleanliness. There's a strong emphasis on nutritious and healthy choices, including fresh vegetables and a variety of side dishes, which align well with the interests of animal welfare and climate/environmental protection. While some find the breakfast area small and the spread relatively limited, the offerings are nonetheless well-curated and abundant.
The Japanese-style breakfast stands out, often described as delicious, exquisite and unique, providing a refreshing departure from typical hotel breakfasts. It is particularly appreciated for its variety and quality with rotating dishes ensuring a bountiful and non-repetitive meal. Though some guests wished for more Western-style options and faster replenishment, the overall sentiment remains positive with descriptors like very good, tasty and a highlight of their stay.
Guests looking for a simple yet fulfilling start to their day will find joy in the plentiful, well-organized breakfast setup, leaving with a sense of satisfaction and culinary delight.
Dinner
The dinner experience at the Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment offers a mix of traditional Vietnamese dishes, like pho, which has been well-received by guests. A fresh and amazing breakfast is also available, making mornings delightful. Although dinner at the hotel has limited and repeated options, the staff compensates by recommending excellent nearby Vietnamese restaurants and providing information on the best dining spots in the area. The vicinity offers plenty of eating spots and varied food choices, ensuring guests never run out of places to try. Additionally, the hotel is helpful in arranging dinner reservations and transportation, enhancing the overall dining experience.
Rooms
Guests of 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' have consistently praised the hotel for offering spacious and well-appointed accommodations. Visitors frequently highlight the clean and modern décor, noting that the furnishings feel new and well-maintained. The rooms, which range from studios to three-bedroom apartments, are described as exceptionally large and fully equipped with amenities such as washing machines, kitchenettes and soundproofing, ensuring a comfortable stay.
Many reviews commend the property's cleanliness with terms like spotless and immaculate used repeatedly. The facilities provided, including bathtubs, washing machines and even Japanese toilets, add to the convenience and comfort of guests. Soundproof rooms and the high standard of maintenance further enhance the experience. While some mention minor drawbacks like small breakfast areas and occasional noise from nearby streets, the overwhelming sentiment remains positive.
The apartments cater well to long-term stays, offering everything needed to live comfortably, from cooking areas to laundry services. The modern interior design and attention to detail contribute to the high satisfaction among guests. Overall, the rooms at this serviced apartment are noted for being clean, spacious and extremely well-equipped, making them a great value for the money.
Beds
The Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment offers a range of bedding experiences for its guests with opinions varying significantly. Many guests appreciated the comfortable, firm mattresses, describing their beds as super comfortable and very good in size. The hotel's staff is praised for their responsiveness; upon request, they promptly arranged soft mattress toppers, enhancing the sleep quality for those who found the initial firmness challenging. Some guests specifically liked the firm beds, emphasizing their preference for a slightly firm or firm sleeping surface.
However, a notable number of guests found the beds excessively hard, reminiscent of sleeping on a concrete block or rock. The hardness of the beds and mattresses was frequently mentioned, sometimes detracting from an otherwise positive stay. This was compounded by occasional comments on the old and bad quality bed sheets.
Despite these mixed reviews on firmness, the overall feedback on the rooms was positive, highlighting their comfort and the effectiveness of the staff in addressing concerns quickly, which helps create a balanced and satisfying stay for a diverse range of preferences.
Cleanliness
The 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' is a standout choice for travelers who prioritize cleanliness during their stay. Guests consistently highlight the property's immaculate condition, describing it as extremely clean, tidy and spotless. The apartments are frequently noted for being impeccably clean with efficient housekeeping that maintains the high standard across all facilities. The public spaces and rooms are not only clean but are also very well-maintained and modern, ensuring a comfortable and welcoming environment.
The hotel's cleaning service is described as thorough and effective, contributing to the overall positive experience. Despite occasional remarks about the service not tidying up certain areas, the overwhelming sentiment is that the property is superbly clean and well organized. Many guests praise the newness and well-maintained condition of the building, adding that the modern layout and spacious rooms enhance their stay.
Facilities, including the swimming pool, are frequently cited as being extremely clean and well-maintained, contributing further to guest satisfaction. The cleanliness extends to every corner of the property, leaving a lasting impression of an orderly and hygienic environment.
All in all, the Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment is highly recommended for its exceptional cleanliness and modern amenities, promising a comfortable and spotless stay.
Staff
The staff at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment receive high praise from guests for their exceptional service and attentiveness. Reviewers consistently describe the staff as very friendly, accommodating and always willing to help. Their proficiency in English is frequently noted, enabling smooth communication and quick responses to any requests. Guests appreciate the staff's professionalism and politeness, which contributes significantly to the welcoming atmosphere of the hotel. Notably, reception staff and management are mentioned for their prompt assistance and helpful recommendations, often going above and beyond to ensure a comfortable stay. The efficient housekeeping and meticulously clean facilities further enhance the guest experience. Overall, the staff's kindness, combined with their remarkable hospitality and service, forms a core strength of the hotel, making it highly recommended by visitors.
Wi-Fi
The Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment receives commendable reviews concerning its Wi-Fi services. Guests frequently mention the presence of free, high-speed Wi-Fi with a stable and reliable connection. The ease of access to the Wi-Fi adds to the convenience, making it straightforward for visitors to get online. Many point out that the connection speed is impressive with descriptions ranging from good to superb. The Wi-Fi's quality and speed are particularly appreciated, allowing for smooth communication, whether it's through platforms like Line or WhatsApp or for general browsing purposes.
While the majority of feedback highlights positive aspects, there are occasional mentions of spotty internet coverage and instances where the Wi-Fi connection may fluctuate. However, such issues seem to be exceptions rather than the norm. Overall, the hotel offers a robust Wi-Fi experience that meets the needs of modern travelers, ensuring they stay connected reliably throughout their stay.
Gym
The Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment boasts excellent gym facilities that have repeatedly garnered positive feedback from guests. The gym is consistently described as great, modern and well-equipped, featuring a variety of workout options including a boxing bag. Positioned on a high floor, it offers stunning city views that enhance the exercise experience. Guests appreciate the spacious and very clean environment, adding to the overall appeal.
In addition to the gym, the hotel provides a superb range of amenities including a heated indoor swimming pool, sauna and spacious fitness center, all maintained and cleaned regularly. The combination of these facilities contributes to a top-notch fitness experience, making it a preferred choice for travelers looking to stay active during their trip. Despite a minor note about the gym not being air-conditioned, the overall feedback reflects satisfaction with the quality, maintenance and inclusivity of the exercise amenities.
Pool
The pool at 'Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment' consistently receives high praise from guests. Reviews highlight its impressive range of features, including a spacious and clean environment, a warm, heated option perfect for relaxation and a separate area for children. This indoor facility is well-maintained and equipped with a jacuzzi, contributing to an overall enjoyable experience. Guests appreciate the inclusion of a sauna and commend the pool's suitability for different needs, from leisure to lap swimming.
The pool area is noted for its pleasant atmosphere, making it a great spot for relaxation. Lifeguards ensure safety, adding peace of mind for families. Alongside the pool, the gym facilities are often mentioned positively, pointing to comprehensive fitness amenities. In general, the pool is described as beautiful, superb and a definite highlight of the stay, adding significantly to the guest experience at the hotel.
Parking
Guests of Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment generally report positively about the parking facilities. The hotel provides ample and secure parking space with a spacious garage available for use. Free parking is included, ensuring convenience for visitors traveling by car. Additionally, the hotel offers parking within its premises, contributing to a hassle-free experience despite the busy road outside. For added mobility, guests can also make use of free e-scooters provided by the hotel.
Family
The Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment stands out as a top choice for families seeking a comfortable and enjoyable accommodation. The hotel has garnered glowing reviews for its family-friendly facilities, making it an ideal spot for those traveling with children. Guests consistently highlight the playground facilities as a major perk, offering a dedicated children's playground that proves to be a highlight for the little ones.
Many reviews commend the spacious and quiet accommodation, which contributes to a relaxing and stress-free stay for families. Parents of young children, including those with 3-year-old twins, noted their satisfaction with the environment and amenities. The hotel ensures that family needs are met with rooms designed to cater specifically to families, featuring beds suitable for family use. Additionally, the pool and gym facilities received praise for their top-notch quality.
The overall atmosphere is welcoming with guests mentioning that their families were warmly received and well-cared-for throughout their stay. This attention to detail adds to the comfort and enjoyment, leading to a lovely experience for family stays. The combination of family-centric amenities and a thoughtful approach to hospitality makes this hotel a standout choice for family trips and many guests highly recommend it for those planning family vacations.
5 Star
Nestled in the picturesque Westlake area, the Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment offers an outstandingly high-quality stay. Many guests have described their experience as truly deserving of a five-star rating, noting the remarkable level of service that often exceeds that of traditional five-star hotels. The property consistently maintains a five-star standard in its facilities and services, which matches the expectations of travelers seeking luxury.
Cleanliness is reportedly well-maintained and the staff are often highlighted for their exceptional hospitality. The service is frequently described as superb, achieving a level of professionalism that many associate with top-tier hotels. The combination of having one's own apartment coupled with five-star hotel services provides great value, often surpassing that of other high-end accommodations in Hanoi.
However, a few guests felt that, despite the excellent services and facilities, certain aspects did not fully meet the five-star criteria, such as the need for more professional conduct from the employees. Nonetheless, the overwhelming consensus points to a stay that is nothing short of luxurious, making this property a recommended choice for those seeking top-notch hospitality in Hanoi.
Indoor Pool
The indoor pool at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment has received widespread praise from guests, who frequently highlight its excellent condition and aesthetic appeal. Descriptions of the pool often include terms like super clean and tidy and specifically mention its beauty and the pleasant experience it offers. The fact that it's an indoor heated swimming pool adds to its allure, ensuring it's a comfortable option for relaxation any time of the year. Additionally, the pool lights up at night, creating a serene and inviting atmosphere. Overall, the pool is described as a great feature of the hotel with several guests calling it a dream and emphasizing its attractiveness and quality.
Luxury
At Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment, guests can expect a stay that seamlessly blends luxury with affordability. The accommodations are not only beautiful but also executed with a high degree of luxe, featuring luxury bedding and modern, high-end facilities. The building itself is a testament to luxury, housing an extensive array of amenities designed to provide ample comfort and convenience.
With its high-standard property and cost-effective luxury, it truly lives up to its five-star rating. The rooms and apartments are ultra-modern and luxuriously appointed, meeting and often exceeding general standards of luxury hotels. Guests have remarked on the ultramodern facilities and amazing amenities, which contribute to a sense of absolute five-star luxury.
The service is of high value and represents the best accommodation one can find with reviewers frequently acknowledging the property’s ability to deliver truly five-star service. All in all, the luxury environment and high-end apartments make for a luxurious stay that is both comfortable and memorable.
Romantic
Nestled in an enchanting locale, the Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment emerges as an idyllic choice for couples seeking a romantic getaway. With its charming setting and cozy ambiance, the hotel creates a perfect atmosphere for romance. Guests appreciate the romantic views and intimate environment, making it an ideal destination for a couples' retreat. The consistent feedback highlights its suitability for a romantic stay, offering an ideal blend of coziness and charm for those looking to escape into a serene, romantic environment.
Yes, Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment.
No, Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment doesn't allow dogs.
Yes, parking facilities are available at Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment.
Yes, Five Star Westlake 1st-4th Floors Hotel & Serviced Apartment has a gym.